3 restaurantes; se sirve desayuno, almuerzo y cena; cocina tailandesa
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Opiniones sobre Renaissance Phuket Resort & Spa

5 out of 5
Renaissance Phuket Resort & Spa
555, Moo 3, Talang, Mai Khao, Phuket

Opiniones

9,4

Excepcional

Evaluación: 10 - Excelente. 488 de 686 opiniones" "
Evaluación: 8 - Bueno. 155 de 686 opiniones" "
Evaluación: 6 - Aceptable. 28 de 686 opiniones" "
Evaluación: 4 - Mediocre. 9 de 686 opiniones" "
Evaluación: 2 - Terrible. 6 de 686 opiniones" "

9,6/10

Limpieza

9,6/10

Personal y atención

9,2/10

Servicios

9,2/10

Estado de la propiedad e instalaciones

8,8/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

Cliente verificado

Viajó en grupo
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
La mejor opción en phuket con l mejor atención y una Plata espectacular.
Se hospedó 3 noches en noviembre de 2019
Respuesta de Vasco el 25 nov. 2019
Muchas gracias por la clasificación, ha sido un placer conocerlos y espero verlos pronto en Phuket! Un saludo , Vasco Guest Service & Loyalty Manager

10/10 Excelente

Alfonso

Experiencia increible
Se hospedó 4 noches en noviembre de 2018

10/10 Excelente

Marisol

Todo muy bien
Increible
Se hospedó 3 noches en septiembre de 2018

10/10 Excelente

Sofia

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Excelente hotel
Excelente hotel. Totalmente recomendado para pasar unos días de Luna de Miel.
Se hospedó 2 noches en agosto de 2018

8/10 Bueno

Pablo

Le gustó: Personal y atención
Buen hotel/precio en temporada baja
El hotel está literalmente en la playa (playa desierta y sin vigilancia), a 50 metros de algunas habitaciones aunque la orientación no ofrece vistas al mar en la mayoría de ellas. Un desayuno excelente, aunque a veces hay problemas para encontrar asiento porque se pone a tope. Buenos restaurantes y baratos, relativamente, excepto el tailandés, Taiken, totalmente a evitar. Todo picante y relación calidad precio muy mala. Este hotel está bien para una escapada romántica de 3-4 días estando solo en el hotel. Cualquier sitio civilizado está a una hora en coche (te dicen dos en la recepción pero es una hora). Hay un par "centros comerciales cerca" que no son otra cosa que tiendecillas de carretera. Tres o cuatro sin ningún interés. Las actividades que ofrece el hotel, son lo que son, escasas y a deshora.
Se hospedó 4 noches en agosto de 2018

10/10 Excelente

MATTHIEU

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 7 noches en julio de 2018

10/10 Excelente

Gerardo

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
La mejor Opción !!!
Excelente hotel, cuartos muy bonitos, amplios y con todas las amenidades, el personal del hotel es muy amable, el desayuno delicioso! La verdad nos encantó el hotel, saludos especiales a Yo
Se hospedó 1 noche en enero de 2018

8/10 Bueno

ABRAHAM M

Le gustó: Personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Hermoso hotel de playa
Bonito hotel familiar con alberca y frente de playa. La ubicacion no es buena ya que queda retirado el pueblo y zona de restaurantes y tiendas.
Se hospedó 3 noches en diciembre de 2017

10/10 Excelente

Gustavo, Mexico

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Excellent hotel with good beach and breakfast
From the beggining you notice the 5 star service, the villa with private pool is very nice, breakfast is very good with good variety, beach feels almost private, only sand is not as white as other beaches such as phi phi islands or pathong.
Se hospedó 2 noches en diciembre de 2017

8/10 Bueno

Armi, Helsinki

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Very comfortable for families
Hotel is located around 25 min from Phuket airport in one of the nicest beach area. It is not in the middle of the action (shopping, cities,...) but if your idea is to relax and enjoy holidays this place is perfect. You can always take a taxi to the busy shopping area (around 20 EUR) so it is up to you. Staff was very polite and experience was good. It has a main pool area and another smaller with pool and facilities focused on kids. It makes everything easier for people with no kids to relax.
Se hospedó 4 noches en noviembre de 2017

10/10 Excelente

Sergio

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Lujo, relax, apartado de la fiesta y ciudad
Hotel de lujo en todo sentido. Servicio espectacular, buena comida, diseño de lujo, playas paradisiacas, kilometros de playa virgen para caminar. Pero la zona esta apartada (una hora en automovil) de la ciudad y de Patong, donde están los bares, restaurantes y diversión. Así que es un hotel maravilloso para descansar. Aún así hay servicio de transporte para ir y volver (último regreso 11pm)

10/10 Excelente

Maria V

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Excelente
Excelente hotel, zona tranquila, todas las comodidades

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Fantástico
Lo mejor es el servicio! El hotel esta excelente pero no hay nada cerca, nosotros estuvimos 2 noches y no salimos y fue una experiencia única!!

10/10 Excelente

mohammed

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 9 noches en abril de 2024

10/10 Excelente

Leslie

Viajó con su pareja
For us the Villa with own pool is the best option to go for. Last time we stayed we had breakfast and diner included whereas this time we went for all meals plus two cocktails each day and a treatment each in the Spa. Having all meals was a mistake as we found that we couldn’t eat everything but for those with a large appetite it would be worthwhile. We would like to mention the lady who made up our Villa every day. Her name was Amm and she was a treasure being super efficient.
Se hospedó 7 noches en abril de 2024

8/10 Bueno

Mayank

Viajó con su familia y niños pequeños
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Very nice property.. beach access was a big advantage. Awesome spa. Very polite and helpful staff. Kids pool was a perfect spot to let kids have a good time in the shade.
Se hospedó 4 noches en abril de 2024
Respuesta de Siriphan el 16 abr. 2024
Dear MayankIt was our pleasure to have a chance welcoming you and your family to stay with us recently. Thank you for your great feedback and we will share with our team accordingly. We look forward to welcoming you back soon. Best regardsSiriphan

10/10 Excelente

Sandra

Viajó con su familia y niños pequeños
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Sehr freundliches und aufmerksames Personal. Wir waren mit Baby unterwegs, es wurde am Pool immer nach Schatten geschaut. Wasser und Fruchtspieße am Pool wurden verteilt. Sehr sauber, ruhig. Gute Größe der Anlage. Strand, Pool, Zimmer, Restaurants super erreichbar. Um Hotel herum leider keine anderen Restaurants, Bars, Einkaufsmöglichkeiten. Busshuttle bringt jede Stunde zu einer kleinen Shoppingmall aber für uns war da nichts dabei.
Se hospedó 13 noches en marzo de 2024
Respuesta de Siriphan el 16 abr. 2024
Hi SandraWe value your feedback and thank you for taking time to share us your experience. We look forward to welcoming you back in the future. Best regardsSiriphanSales and Marketing Department.

10/10 Excelente

sandra Isabel

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Super schönes Hotel mit einem leckeren Frühstück! Von der Lage leider etwas abseits mit wenig Sightseeing Möglichkeiten!
Se hospedó 15 noches en febrero de 2024
Respuesta de Renaissance Phuket Resort & Spa el 27 feb. 2024
Thank you very much for staying with us. We are delighted to know that you have a great experience with our breakfast. We are looking forward to welcome you back again in your next trip to Phuket!

8/10 Bueno

Ademyavuz

Se hospedó 9 noches en enero de 2024
Respuesta de Renaissance Phuket Resort & Spa el 12 feb. 2024
Thank you very much for your review and feedback. We are looking forward to welcome you back in your next Phuket's trip.

10/10 Excelente

Robert

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 3 noches en febrero de 2024
Respuesta de Renaissance Phuket Resort & Spa el 12 feb. 2024
Thank you for staying with us. We are highly appreciated on your review and feedback. We wish to welcome you back again to Renaissance Phuket Resort & Spa!

10/10 Excelente

Ozan

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Great Experience
The hotel is fairly close to the airport. It's in the northern side of the island, near Mai Khao. A very calm place unlike the old town and Patong. The staff is quite kind and helpful. Breakfast was good with lots of options to choose from. Rooms are large and well maintained, cleaned up daily. AC is working without any issues. The beach is calm. Beware the jellyfish, sometimes they get all over the place. But during our stay, it was only one day that there were jellyfish around. Sea is warm and there is no stones, rock whatsoever. It was a joy to watch the sunset. There is also a shuttle service to the nearby mall, where you can buy stuff, eat and rent bike, buy tours etc. Totally recommended.
Se hospedó 5 noches en enero de 2024
Respuesta de Renaissance Phuket Resort & Spa el 2 feb. 2024
Thank you very much for staying with us. We are highly appreciated on your review and feedback. We also delight to know that you had a great stay at Renaissance Phuket Resort & Spa. We look forward to welcome you back to stay with us for your next trip to Phuket.

4/10 Mediocre

Patrick

Se hospedó 14 noches en enero de 2024
Respuesta de Siriphan el 16 abr. 2024
Hi Patrickit was our pleasure to have you visited us recently and regret to hear that you did not have a great experience during your stay. If there is anything we could do to enhance our service, please do let us know or reach out to us. Your feedback is valuable and really appreciated. SiriphanSales and Marketing Department.

4/10 Mediocre

Tatsuro

Se hospedó 4 noches en enero de 2024
Respuesta de Renaissance Phuket Resort & Spa el 2 feb. 2024
Dear Mr. Tatsuro, Thank you very much for your review and feedback. It will be highly appreciated that you would advise for additional information that may not reach to your expectation. As we take all feedback very serious, due to our goal is to always keep all our guests happy and will definitely focus and improve our service on the feedback you advise. We wish to welcome you back to stay at Renaissance Phuket Resort & Spa for your next time to Phuket.

10/10 Excelente

Thomas

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
The staff could not help you enough the rooms where spot on
Se hospedó 3 noches en enero de 2024
Respuesta de Renaissance Phuket Resort & Spa el 25 ene. 2024
We are highly appreciated on your review and feedback and we will definitely focus and improve our service on the feedback you advise. We do look forward to welcoming you back to Renaissance Phuket Resort & Spa when your travels bring you back to Phuket.

10/10 Excelente

Olena

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
I loved our stay. The hotel is very convinient, rooms are fantastic. Very clean. The gym is the best I have seen and very unique for the hotel. Starbucks with protein shakes is unexpected and very great addition. The territory is cozy, which makes hotel stay pleasant. Only is the food is Ok, Sand restaurant has much to offer but the taste is average, would be great to improve it :) Overall I will definitely recommend the property and will back myself! Love it ☺️
Se hospedó 6 noches en diciembre de 2023
Respuesta de Renaissance Phuket Resort & Spa el 29 dic. 2023
Thank you very much for staying with Renaissance Phuket. We are highly appreciated on your review and comment. We will definitely focus on your suggestion for improving our standard. We are looking forward to welcome you back again in you future trip to Phuket.

2/10 Terrible

hassan

Viajó con su familia y niños pequeños
No le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
We stayed in this hotel for only two days as a family they are only advertising the villas so don’t trust what you see. Please see the pictures for more reality if you do not mind hearing a rooster every five minutes then this is the perfect place for you, but most importantly, if you’re OK with mold in your bathroom and dirty room and this is definitely the perfect place for your vacation. It was a very tough experience for my daughter who is three-year-old as she woke up with and bites everywhere inside of her crib or you can call it playpen because they don’t give you a crib.. we originally booked a full week but I had to fight with Expedia and the hotel to get reimbursed because originally they refused to reimburse me even with all the ant bites on my daughter. I complained earlier in the morning about the ant bites, and then they came and cleaned. Then on the day I had to call them again for the same problem after my daughter’s afternoon nap, and more bites. OK and the food was somewhat OK as well. Definitely not worth more than $200 a day including everything.
Respuesta de Renaissance Phuket Resort & Spa el 13 nov. 2023
Dear Mr. Hassan, thank you for your review and comment. We received your feedback and made an exception to the booking terms and conditions by offering actual stay charge instead of the full stay as well as offered complimentary half board as a gesture of goodwill. Moreover, we will definitely focus and improve our service on the feedback you advise. Thank you once again for your valuable feedback.

10/10 Excelente

Douglas, Hampton Bays

Viajó en grupo
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
This was one of my one of my favorite resorts in the world….the staff is extremely accommodating, the property and pool are beautiful and the food is totally awesome
Se hospedó 5 noches en noviembre de 2023
Respuesta de Renaissance Phuket Resort & Spa el 13 nov. 2023
Thank you very much for your review and feedback. We are pleased to learn that you had a good experience while staying with us. We look forward to welcome you back in the future. With Best Regards.

8/10 Bueno

Rita

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
The property itself was everything you’d expect from Marriott. However, there was a chicken and rooster habitat just beyond a wire fence about 20ft from our room’s front door. The rooster’s concept of time was just as screwed up as ours with their faint crowing. When we first arrived there was a very strong urine smell that we determined was coming from the rug under the bed. Once we notified the front desk, they immediately came and, per our request, removed the rug entirely. The staff was very friendly and took care of it very quickly. Once settled in, we took a nap and called the front to see if we could get some coffee delivered to us because it was 5 am before their breakfast opened. However, we were sorely disappointed to be given 2 instant coffee satchels accompanied by 2 instant creamer satchels on a tray. Aside from all this, the room was immaculate with heated toilet seat and a bidet. The bathroom itself was enclosed in a half glass wall with venetian blinds. Our room was always stocked with the complimentary water bottles. And their breakfast buffet was phenomenal! The servers were all on point with taking our drink orders, taking our plates and assisting where they could. Everyone there was so friendly and helpful. Last but not least, we had friends staying at another hotel next to us and upon meeting them for dinner and breakfast at their hotel, we were grateful that we stayed at the Renaissance by Marriott.
Se hospedó 4 noches en octubre de 2023
Respuesta de Renaissance Phuket Resort &Spa el 1 nov. 2023
Thank you very much for your feedback. We are highly appreciated on your review and comment. We will definitely focus and improve our service on the feedback you advise. We wish to welcome you back to our hotel again in your next Phuket Trip.

10/10 Excelente

Chung Tai

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 4 noches en octubre de 2023
Respuesta de Renaissance Phuket Resort & Spa el 27 oct. 2023
Thank you very much for your review, we wish you had a great stay with us. We look forward to welcome you back in the future. With Best Regards.

2/10 Terrible

Christian Luther

Viajó con su pareja
No le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
#1- People here are the MOST INCONSIDERATE, we had death in the family sobwe neesed to shorten our stay, but they still charged us with the penalties. #2- Our room is by a MURKY WATER they call lagoon, creepy, jurassic park feels with baby crocodiles (or whatever those creatures were) floating around the black water. Dark dark, ambience, limited staff. #3- Mai Khao area is a tourist trap and can be your worst vacation nightmare. Would never reccomend this.
Se hospedó 4 noches en octubre de 2023
Respuesta de Renaissance Phuket Resort & Spa el 19 oct. 2023
Dear Mr. Christian Luther, We appreciate your comment. We were not aware of the unfortunate circumstances you faced with family-related concerns and sincerely empathize with your situation. Regarding the one-night penalty charge for a shortened stay, in consideration of the circumstances, we made an exception to the booking terms and conditions by offering a one-night charge instead of the full stay.Additionally, we provided an upgrade to a Deluxe Lagoon room, which offers a scenic view of lush greenery and overlooks a peaceful lagoon to enhance your comfort during your stay. Our resort is located within a National Park setting, allowing our guests to immerse themselves in a natural atmosphere. We hope this gesture demonstrates our commitment to our guests' well-being. Thank you once again for your valuable feedback.

10/10 Excelente

KHENG YEAW

Se hospedó 3 noches en agosto de 2023
Respuesta de Renaissance Phuket Resort & Spa el 11 oct. 2023
Greetings from Renaissance Phuket Resort & Spa! Thank you very much for staying with us on your Phuket trip and we are highly appreciated on your review . We look forward to welcoming you back again very soon!

6/10 Aceptable

Felicia

Viajó con su familia
Le gustó: Limpieza, personal y atención
Hotel and beach are beautiful. Impeccable customer service from staff. I was appealed to see a very large roach in my room. Then again in the breakfast area. Right beside the omelette station. I can not recommend.
Respuesta de Renaissance Phuket Resort & Spa el 23 ago. 2023
We are highly appreciated on your review and feedback which we take all feedback very serious, as our goal is to always keep all out guests happy. We will definitely focus and improve our service on the feedback you advise. We do look forward to welcoming you back to Renaissance Phuket Resort & Spa when your travels bring you back to Phuket.

10/10 Excelente

Raymond

Viajó con su familia y niños pequeños
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Na
Se hospedó 4 noches en julio de 2023
Respuesta de Vasco el 31 ago. 2023
Thank you for your review, we look forward to welcome you back in the future. Best Regards

8/10 Bueno

SE HO

Se hospedó 3 noches en agosto de 2023
Respuesta de Vasco el 31 ago. 2023
Thank you for your review, we look forward to welcome you back in the future. Best Regards

6/10 Aceptable

Ananta

Se hospedó 2 noches en julio de 2023
Respuesta de Renaissance Phuket Resort & Spa el 2 ago. 2023
Dear Ananta, We are highly appreciated on your review and feedback which we take all feedback very serious, as out goal is to always keep all out guests happy and will look for ways to improve. In this regards, would it be possible that you would share your comment in specific topic so that we can focus and improve our service. We do look forward to welcoming you back to Renaissance Phuket Resort & Spa when your travels bring you back to Phuket.

10/10 Excelente

Jennifer

Se hospedó 4 noches en julio de 2023
Respuesta de Renaissance Phuket Resort & Spa el 31 jul. 2023
Greetings from Renaissance Phuket Resort & Spa! Thank you very much for staying with us on your Phuket trip and we are highly appreciated on your review . We look forward to welcoming you back again very soon!

10/10 Excelente

Jennifer

Se hospedó 3 noches en junio de 2023
Respuesta de Vasco el 22 jul. 2023
Thank you so much for your review, we look forward to welcome you in the future.

10/10 Excelente

Gaël

Viajó en grupo
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Great Time
Everything is great The staff is really super nice, the rooms are beautiful and very comfortable. It was a great time
Se hospedó 1 noche en junio de 2023
Respuesta de Renaissance Phuket Resort & Spa el 9 jun. 2023
Greetings from Renaissance Phuket Resort & Spa! Thank you very much for staying with us on your Phuket trip. We are highly appreciated on your review and feedback and happy to know that you had a great time with our staff and services provide. We do look forward to welcoming you back to Renaissance Phuket Resort & Spa when your travels bring you back to Phuket.

10/10 Excelente

Hana

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Tout était parfait.
Se hospedó 6 noches en mayo de 2023
Respuesta de Renaissance Phuket Resort & Spa el 26 may. 2023
Greetings from Renaissance Phuket Resort & Spa! Thank you very much for staying with us on your Phuket trip and we are highly appreciated on your review . We look forward to welcoming you back again very soon!

8/10 Bueno

Andrew

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Quiet location, friendly staff and great service. Location is great if you want an escape but not that convenient if you are looking to explore. Food options are decent but could be better. Great gym facilities for those who want to keep fit.
Se hospedó 2 noches en abril de 2023
Respuesta de Renaissance Phuket Resort & Spa el 27 abr. 2023
Greetings from Renaissance Phuket Resort & Spa! Thank you very much for staying with us on your Phuket trip and we are highly appreciated on your review . It's great to learn that you had a great experience with our service and facilities such as our fitness center. We look forward to welcoming you back again very soon!

10/10 Excelente

Alberto

Se hospedó 2 noches en marzo de 2023
Respuesta de Renaissance Phuket Resort & Spa el 29 mar. 2023
Greetings from Renaissance Phuket Resort & Spa! Thank you very much for staying with us on your Phuket trip and we are highly appreciated on your review . We look forward to welcoming you back again very soon!

10/10 Excelente

Minjeong

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 2 noches en marzo de 2023
Respuesta de Renaissance Phuket Resort & Spa el 17 mar. 2023
Greetings from Renaissance Phuket Resort & Spa! Thank you very much for staying with us on your Phuket trip and we are highly appreciated on your review . We look forward to welcoming you back again very soon!

10/10 Excelente

William Wai Lim

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
The resort was great. Restaurants were nice and the staff were amazing. Would definitely be back.
Se hospedó 3 noches en febrero de 2023
Respuesta de Renaissance Phuket Resort & Spa el 13 mar. 2023
Greetings from Renaissance Phuket Resort & Spa! Thank you very much for staying with us on your Phuket trip. We are highly appreciated on your review and feedback. We do look forward to welcoming you back to Renaissance Phuket Resort & Spa when your travels bring you back to Phuket.

10/10 Excelente

Nicholas

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Excellent
Respuesta de Renaissance Phuket Resort & Spa el 1 feb. 2023
Greetings from Renaissance Phuket Resort & Spa! Thank you very much for staying with us on your Phuket trip. We are highly appreciated on your review and feedback. We do look forward to welcoming you back to Renaissance Phuket Resort & Spa when your travels bring you back to Phuket.

2/10 Terrible

Ricardo

Viajó con su familia
No le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Muito Ruim. Caríssimo para o que apresenta.
Hotel degradado, caríssimo para as condições que apresenta, pessoal frio e pouco amistoso, quartos ruins, amontoados, sem privacidade, nenhum serviço de praia, vários itens anunciados, tais como piscina só para adultos não são cumpridos pelo hotel, que não respeita nem aquilo que anuncia, tudo com a conivência da Expedia (Hotéis.com). Fuje deste lugar. Nada ali vale o que cobram.
Se hospedó 3 noches en enero de 2023
Respuesta de Renaissance Phuket Resort & Spa el 1 feb. 2023
Thank you very much for staying with us on your Phuket trip. We are highly appreciated on your review and feedback which we take all feedback very serious. With the honest, the advertisement in Expedia is the fact of hotel information that we have and offer to all guest. We do apologize for any inconvenience cause you may have during staying with us.

2/10 Terrible

Ricardo

Viajó con su familia
No le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Fuja deste lugar. Caro e ruim.
Tudo neste hotel é absurdamente super valorizado, refeições, bebidas, SPA e principalmente a diária. O hotel já sente os anos e a manutenção deficiente, os quartos são pequenos para o padrão anunciado, colocados em prédios muito próximos uns dos outros, sombrios e com problemas de higiene, maus odores e má iluminação. Internet pobre, tv pobre. A zona de piscina é pequena, sobrelotada e sem nenhuma intervenção do Staff, sendo um ambiente de gritos e algazarras dia e noite. Anunciam a piscina como exclusiva para adultos, mas nada é cumprido. Os equipamentos de piscina (espreguiçadeiras, cadeiras, mesas, etc) estão quebrados, enferrujados, oferecendo mesmo risco de acidentes. O hotel e a Expedia anunciam várias regalias que não existem e fotos e descrição que não correspondem com aquilo que encontramos. O pior de tudo: os funcionários mecanizados e apáticos em tudo.
Se hospedó 1 noche en enero de 2023
Respuesta de Vasco el 10 ene. 2023
Caro Ricardo, Desde já muito obrigada por selecionar o nosso hotel na sua recente viagem a Phuket. Segundo, muito obrigado pelo seu feedback a cerca do nosso resort. Com todo o respeito, e valorizando o seu comentário, tudo o que anunciamos quer no nosso site, quer no expedia vai de encontro aquilo que oferecemos. Pedimos desculpa se o serviço e as facilidades do hotel não estiveram a altura das suas expectativas. Melhores cumprimentos R Family

10/10 Excelente

Andrei

Le gustó: Limpieza, servicios, estado de la propiedad e instalaciones

10/10 Excelente

Jackie

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Friendly staffs and comfortable stay!
It was a very relaxing stay. Very friendly reception and service staffs.
Se hospedó 3 noches en diciembre de 2022
Respuesta de Renaissance Phuket Resort & Spa el 26 dic. 2022
Greetings from Renaissance Phuket Resort & Spa! Thank you very much for staying with us on your Phuket trip. We are highly appreciated on your review and feedback and happy to know that you had a great time with our staff and services provide. We do look forward to welcoming you back to Renaissance Phuket Resort & Spa when your travels bring you back to Phuket.

8/10 Bueno

Jennifer

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
This is very nice & comfortable hotel. It's clean, well kept & friendly staff all around. Great breakfast varieties & delicious food.
Se hospedó 5 noches en diciembre de 2022
Respuesta de Renaissance Phuket Resort & Spa el 13 dic. 2022
Greetings from Renaissance Phuket Resort & Spa! Thank you very much for staying with us on your Phuket trip. We are highly appreciated on your review and feedback which we take all feedback very serious, as out goal is to always keep all out guests happy and will look for ways to improve. We are also grateful to learn that you had a enjoy experience with our Phuket Best Breakfast at Loca Vore. We do look forward to welcoming you back to Renaissance Phuket Resort & Spa when your travels bring you back to Phuket.