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Opiniones sobre Quality Inn & Suites Lufkin

2.5 out of 5
Quality Inn & Suites Lufkin
4306 S 1st St, Lufkin, TX

Opiniones

6,8
Evaluación: 10 - Excelente. 167 de 636 opiniones" "
Evaluación: 8 - Bueno. 171 de 636 opiniones" "
Evaluación: 6 - Aceptable. 131 de 636 opiniones" "
Evaluación: 4 - Mediocre. 77 de 636 opiniones" "
Evaluación: 2 - Terrible. 90 de 636 opiniones" "

7,2/10

Limpieza

7,6/10

Personal y atención

6,4/10

Servicios

6,6/10

Estado de la propiedad e instalaciones

7,2/10

Cuidado del medio ambiente

Opiniones

4/10 Mediocre

Jose

Viajó en grupo
No le gustó: Limpieza, personal y atención, servicios
Me gustaria que si alguien tiene reservacion pagada le tengan listas sus habitaciones y no hacer esperar casi 45 minutos para entregarlas
Se hospedó 1 noche en septiembre de 2023

10/10 Excelente

Manuel

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Cliente satisfecho
Habitación muy cómoda
Se hospedó 1 noche en marzo de 2022

8/10 Bueno

Cliente verificado

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 1 noche en octubre de 2018

6/10 Aceptable

Cliente verificado

Le gustó: Personal y atención
No hot water
It wasn't bad. The only problems no hot water to take a shower, hair dryer and refrigerator didn't work. The beds very comfortable.
Se hospedó 1 noche en septiembre de 2017

2/10 Terrible

Lacy, Houston

Le gustó: Personal y atención
No le gustó: Limpieza
Se hospedó 1 noche en mayo de 2024

8/10 Bueno

Belinda

Le gustó: Personal y atención
Se hospedó 7 noches en mayo de 2024

10/10 Excelente

Mitchel

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Properly kept quiet just what we wanted
Se hospedó 1 noche en mayo de 2024

4/10 Mediocre

Robert

Viajó por negocios
No le gustó: Limpieza, estado de la propiedad e instalaciones
Found pubic hair in the bathtub. Also, the water is murky, and brown, coming out of all the taps On the plus side, the bed was super comfortable
Se hospedó 1 noche en abril de 2024

8/10 Bueno

London

Viajó en grupo
Le gustó: Limpieza, personal y atención
We were palced on the back side of the complex. I saw interesting individuals walk across the parking lot and through a trail into the trees to some sort of encampment. I did not tell my travel companion of such or we would have moved. The room was priced to what I expected so I have no other real complaints.
Se hospedó 1 noche en abril de 2024

10/10 Excelente

MARIA

Se hospedó 2 noches en abril de 2024

10/10 Excelente

Ernesto

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Accesible
Se hospedó 1 noche en abril de 2024

2/10 Terrible

Robbie

Viajó con su pareja
No le gustó: Servicios
We didn’t stay and would like our money back. The room was filled with cigarettes smoke and was not clean thoroughly.
Se hospedó 1 noche en abril de 2024

4/10 Mediocre

Beth

Viajó con su pareja
No le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
For the money and the 6 hours we were there it was fine. They were a little misleading on their accessibility. Accessibility: not Bed was too tall Shower/tub was too narrow to accommodate the chair safely New furniture but the structure needs remodeling Too narrow between the bed and dresser Toilet too low and not safe Sink too tall I am in a wheelchair and there is no way I could have stayed in this room alone. My husband had to lift me into the shower because the chair was too far from me and the chair was too wobbly.
Se hospedó 1 noche en abril de 2024

4/10 Mediocre

Michael

Viajó con su familia y niños pequeños
No le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Not a great hotel.
Se hospedó 1 noche en abril de 2024

4/10 Mediocre

Allen

Viajó con su familia, Viajó con mascotas
No le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
EVERYTHAIG WAS WORE OUT, HOLES IN CARPET, HAIR DRYER HANGING OFF THE WALL, WALLS WERE DIRTY AND HAD HOLES IN THEM, OUTSIDE THAIR ARE OLD TIRES JUST LAYING AROUND, WALKWAY IS SO DIRTY REALLY COULD BE WASHED,THE PIC ON THE WEBSITE IS NOT WHAT THE ROOMS ARE LIKE.
Se hospedó 1 noche en marzo de 2024

4/10 Mediocre

Laura

No le gustó: Personal y atención, estado de la propiedad e instalaciones
Tiny airplane type pillows. Coffee maker in the room didn’t work. Run down overall.
Se hospedó 1 noche en marzo de 2024

4/10 Mediocre

Jennifer

Le gustó: Personal y atención, estado de la propiedad e instalaciones
No le gustó: Limpieza
Se hospedó 2 noches en marzo de 2024

2/10 Terrible

Jenny

Viajó con su familia
No le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
We stay here ALL the time to go to church services across the street. We were in Room 129 and it was CRAWLING with BED BUGS. Then we watched the house keeping literally just change the sheets and make the bed !!! Be aware !!!!March 30, 2024
Se hospedó 2 noches en marzo de 2024

8/10 Bueno

Youlonda

Viajó con su familia y niños pequeños, Viajó con su familia
Le gustó: Limpieza, personal y atención
This property no longer has the continental breakfast, but rather a restaurant on property. The breakfast didn’t offer kid friendly options, So we had to go elsewhere. The microwaves were also missing the glass plates. We did ask the front desk about it, & they said they would check on it the next day (after we left).
Se hospedó 1 noche en marzo de 2024

2/10 Terrible

Ora

Viajó con su familia
There were no elevators. There were no first floor rooms. When Expedia contacted them to get my money reimbursed they answered the phone, put Expedia on hold and then wouldn't come back to the phone. I don't even see that I've been reimbursed. Good luck.
Se hospedó 2 noches en marzo de 2024

8/10 Bueno

Robert

Le gustó: Limpieza, personal y atención
The fooms are old, but clean. Nice new towels
Se hospedó 1 noche en febrero de 2024

8/10 Bueno

Mayra

Le gustó: Limpieza, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 1 noche en febrero de 2024

4/10 Mediocre

Lance

Le gustó: Personal y atención
No le gustó: Limpieza, estado de la propiedad e instalaciones
I would not stay here again. My family felt unsafe & very nosy all night long
Se hospedó 1 noche en febrero de 2024

6/10 Aceptable

Melissa

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Pleasantly surprised!
My husband and I stayed one night at Quality Inn and Suites and very pleasantly surprised at the comfort and friendly staff! We would definitely stay here again!
Se hospedó 1 noche en febrero de 2024

2/10 Terrible

Jennifer

Viajó con su pareja, Viajó por negocios
No le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
The place was dirty that we didnt stay there we had to go look for another hotel,we appreciate if you can refund our money back since we are not paying for dirty rooms that we didnt use.
Se hospedó 1 noche en febrero de 2024

10/10 Excelente

STEPHANIE

Viajó por negocios, Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Staff was very friendly
Se hospedó 1 noche en febrero de 2024

6/10 Aceptable

Sharrell

Le gustó: Personal y atención
Se hospedó 1 noche en enero de 2024

4/10 Mediocre

Michael

Viajó con su familia
Le gustó: Personal y atención
Bathroom exhaust fan not working. Ironing board was torn. Unable to use desk chair for work. Pillows way too small.
Se hospedó 1 noche en enero de 2024

6/10 Aceptable

Cliente verificado

Le gustó: Limpieza, personal y atención
No le gustó: Estado de la propiedad e instalaciones
Unexpected stay
Unexpected stay due to inclement wx conditions. Overall it was clean, outdated a little old furniture, drawers old and rough. Got in very late but was greeted kindly and hassle free. Lighting was very dark on arriving, very bad weather and could be unsafe.
Se hospedó 1 noche en enero de 2024

8/10 Bueno

Ken

Viajó por negocios
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 6 noches en enero de 2024

4/10 Mediocre

Sky

Viajó con su familia
Le gustó: Limpieza
No le gustó: Personal y atención, servicios, estado de la propiedad e instalaciones
The older lady at the front desk was very rude and she had an attitude and told my husband I didn’t spell my own name correctly and wouldn’t do her job of finding my reservation after I gave her my name and booking #, the shower head was hanging loose out of the wall in our bathroom and when I called for more towels so I could shower before checkout, I was told to walk to the front to get my own towels or wait until 10:30am (30 mins before checkout) to have them brought to me. The place is poorly ran and needs better customer service for sure.
Se hospedó 1 noche en enero de 2024

10/10 Excelente

Ken

Viajó por negocios
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 2 noches en enero de 2024

10/10 Excelente

Mary

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 2 noches en enero de 2024

2/10 Terrible

Suzanne

Viajó por negocios
No le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Quality Inn Review
This is the first review I’ve ever been compelled to write. I’ve used hotels.com for the last several years on average around 30 times a year for work and pleasure and will continue to use them! This is a review about the property itself, which was not a good experience but hotels.com helped me resolve the problem quickly. I had reserved a room at the Quality Inn in Lufkin, Tx which I thought was a nonsmoking room. When I got there to check in they said I had reserved a smoking room and they did not have any available non smoking rooms. I agreed to stay in smoking room. When I entered the room I noticed fresh blood stains, dirt, fresh toothpaste and cigarette burns on the linens. After waiting 30 minutes for someone to clean the room the front desk attendant said he would move me to a different room that would inspect together. We entered the room and we both noticed tears in the pillow cases and multiple burns in the linens. I told the front desk attendant just wanted a clean room without cigarette burns in the linens. His response was “this is what you get when you reserve a smoking room.” The attendant proceeded to call the manager and told the manager I was upset with the rooms and that I was taking pictures. The manager told the attendant that I should leave the property without a refund. I left the property and booked a different hotels.com and called customer service to let them know what happened. They immediately refunded the full amount and were very helpful.
Blood stain
Toothpaste
Cigarette burns
Se hospedó 1 noche en enero de 2024

10/10 Excelente

Melissa

Viajó con su familia
Le gustó: Limpieza, personal y atención, comodidad de la habitación
Se hospedó 1 noche en diciembre de 2023

10/10 Excelente

lashay

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 1 noche en diciembre de 2023

10/10 Excelente

Beverly

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
The on-site restaurant is fabulous. Did not expect a fine dining experience at this hotel but that is what I got. Will definitely stay here again just for the restaurant. Hotel is also clean and convenient with very large rooms.
Se hospedó 1 noche en diciembre de 2023

10/10 Excelente

Mayra

Le gustó: Limpieza, estado de la propiedad e instalaciones
Se hospedó 2 noches en diciembre de 2023

2/10 Terrible

Seth

Viajó con su familia
No le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
Property has not been well maintained. Cracks in sinks. Terrible drywall damage/patching. Cockroaches

2/10 Terrible

KATHY

Se hospedó 1 noche en diciembre de 2023

10/10 Excelente

Ricky

Le gustó: Limpieza, estado de la propiedad e instalaciones
Se hospedó 1 noche en diciembre de 2023

8/10 Bueno

Amy

Le gustó: Personal y atención, comodidad de la habitación
Se hospedó 1 noche en diciembre de 2023

10/10 Excelente

Jordon

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 2 noches en diciembre de 2023

2/10 Terrible

richard

No le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 4 noches en noviembre de 2023

10/10 Excelente

Luis

Viajó por negocios
Le gustó: Personal y atención, servicios
Nice person in the front easy process
Se hospedó 1 noche en diciembre de 2023

6/10 Aceptable

Eta

Le gustó: Personal y atención
No le gustó: Limpieza, estado de la propiedad e instalaciones
Se hospedó 1 noche en noviembre de 2023

2/10 Terrible

Dana

Le gustó: Personal y atención
No le gustó: Estado de la propiedad e instalaciones
It had mold on the ceiling and the exhaust fan didn't work. Toilet was too low.
Se hospedó 3 noches en noviembre de 2023

2/10 Terrible

Rosemary

No breakfast included. Did not like walking across parking lot by myself to room from restaurant
Se hospedó 1 noche en noviembre de 2023

2/10 Terrible

Zack

Viajó con su familia
No le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Broken furniture and TV, Cigarette Burns, Unclean
I checked in and went to the room with my family to find that the dresser was broken, there was a fist sized hole in the bathroom door, the tv did not work, there were several cigarette burns on both of the comforters (in my non-smoking room), and the place was generally unclean. I talked to the front desk a couple times on the phone and they were supposed to send someone to look at the tv. About a half hour later after no one showed up, I decided we weren't staying and went to the front desk. I told the person at the counter about all of my issues and asked about a refund. She stated that I would need to go through my 3rd party to receive a refund, so I contacted them the next day. Their response was to reach out to the hotel so they could be refunded and in turn refund me, which the hotel ultimately denied because I had canceled outside of their cancelation policy. Obviously I was outside of their cancelation policy because I didn't see the condition of the room until after I had checked in. Bottom line is that this hotel did not treat me fairly and I plan to continue pursuing a refund while hopefully never staying at a Quality Inn again.
Hole in bathroom door
Broken dresser and TV
Burns in comforter
Dirty refrigerator
Se hospedó 1 noche en octubre de 2023

8/10 Bueno

Justin

Se hospedó 1 noche en octubre de 2023