Todas las opiniones que se muestran provienen de experiencias de huéspedes reales. Solo las personas que han reservado una estadía con nosotros pueden enviar su opinión. Verificamos las opiniones con base en nuestras pautas y las publicamos todas, tanto positivas como negativas.Más informaciónSe abre en una nueva ventana
Evaluación: 10 - Excelente. 233 de 434 opiniones" "
10 - Excelente
233
Evaluación: 8 - Bueno. 108 de 434 opiniones" "
8 - Bueno
108
Evaluación: 6 - Aceptable. 47 de 434 opiniones" "
6 - Aceptable
47
Evaluación: 4 - Mediocre. 30 de 434 opiniones" "
4 - Mediocre
30
Evaluación: 2 - Terrible. 16 de 434 opiniones" "
2 - Terrible
16
8,8/10
Limpieza
8,8/10
Personal y atención
7,8/10
Servicios
8,6/10
Estado de la propiedad e instalaciones
8,0/10
Cuidado del medio ambiente
Opiniones
10/10 Excelente
Scarlyn
18 oct. 2023
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Good
Scarlyn
Se hospedó 3 noches en octubre de 2023
Respuesta de Melissa el 19 oct. 2023
We're glad you had a great experience at Courtyard Lufkin. We look forward to seeing you again next time!
10/10 Excelente
Cliente verificado
10 oct. 2020
Cliente verificado
Se hospedó 1 noche en octubre de 2020
Respuesta de Melissa el 12 oct. 2020
We're so glad you had a great stay!
10/10 Excelente
Cliente verificado
29 ago. 2016
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Cliente verificado
8/10 Bueno
Fred
Viajó por negocios, Viajó en grupo
17 may. 2024
Le gustó: Limpieza, personal y atención
Clean room, was quiet, and staff was friendly.
Fred
Se hospedó 2 noches en mayo de 2024
Respuesta de Barbara el 20 may. 2024
We appreciate your good review and look forward to serving you again in the future.
6/10 Aceptable
Jason
6 abr. 2024
Jason
Se hospedó 1 noche en marzo de 2024
Respuesta de Barbara el 16 abr. 2024
We appreciate your review and hope you will come back and see some of the changes that we are making. We are hoping your next stay will be 5 out of 5.
8/10 Bueno
Sydney
3 mar. 2024
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Sydney
Se hospedó 1 noche en marzo de 2024
Respuesta de Barbara el 16 abr. 2024
Thank you for your response. We invite you to visit us gain and see some of the changes that we are making. We would like to see 5 out of 5 in the future.
10/10 Excelente
John-Mark
Viajó con su familia y niños pequeños
19 feb. 2024
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Awesome stay, 15 min from hospital where daughter was having surgery
John-Mark
Se hospedó 1 noche en febrero de 2024
Respuesta de Barbara el 16 abr. 2024
Thank you for your review. We appreciate that you gave us 5 out of 5. Come see us again and see some of the changes we are making.
6/10 Aceptable
Miranda
Viajó con su familia y niños pequeños, Viajó por negocios
18 feb. 2024
Le gustó: Limpieza
It was a nice hotel but for the price of it to not have the continental breakfast and the “king size bed” to be actually a queen size was ridiculous. Also had trouble with the door locking up when we would leave the room too. Very clean and nice facilities just the price was ridiculous and I wouldn’t have stayed there if the other non roach bag hotels hadn’t been booked
Miranda
Se hospedó 2 noches en febrero de 2024
Respuesta de Barbara el 16 abr. 2024
We appreciate your review and will take all things to heart. Courtyards do not offer continental breakfasts but we do offer a reasonable array for breakfast. Thank you for your stay.
4/10 Mediocre
Kimberly
Viajó con su familia
17 feb. 2024
No le gustó: Limpieza, estado de la propiedad e instalaciones, comodidad de la habitación
The room was dirty. Stains in the toilet seat and black ring in toilet. We arrived late so were too tired to complain. For $225/night in east Texas I expected at least a clean room.
Kimberly
Se hospedó 1 noche en febrero de 2024
Respuesta de Barbara el 16 abr. 2024
We are sorry you had a bad stay with us. We forward all concerns to the Housekeeping department as we only want you to have a good experience with us. We have implemented some extra checkpoints for our Housekeeping department and hope you will give us another try in the future.
4/10 Mediocre
Vikki
14 feb. 2024
Le gustó: Limpieza, personal y atención
No le gustó: Estado de la propiedad e instalaciones
They need to do a remodel. Mattress felt like coils were right under the surface of mattress. My door looked like someone try to use a crowbar to get in the room. Metal door frame near lock was mangled, and dented, rusty. Gave me concerns that they had a safety issue in the past.
Vikki
Se hospedó 1 noche en febrero de 2024
Respuesta de Barbara el 15 feb. 2024
We thank you for your response and will pass on to our maintenance department. We strive to make your stay a good one and we take all things to heart. We are doing renovations at the moment and hope you will give us another visit to see the improvements that are coming.
10/10 Excelente
Donna
Viajó con su familia
29 ene. 2024
Le gustó: Estado de la propiedad e instalaciones
Close to ball fields
Donna
Se hospedó 1 noche en enero de 2024
Respuesta de Barbara el 30 ene. 2024
We appreciate your response and look forward to serving you again in the future.
6/10 Aceptable
Dana
28 ene. 2024
Dana
Se hospedó 1 noche en enero de 2024
Respuesta de Barbara el 29 ene. 2024
We thank you for your review and hope you will give us another opportunity to make your stay a 10.
10/10 Excelente
Jon
Viajó por negocios
26 ene. 2024
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Jon
Se hospedó 1 noche en enero de 2024
Respuesta de Barbara el 29 ene. 2024
Thank you for your review. It is a pleasure to serve you and hope you return soon.
10/10 Excelente
Brittani
26 ene. 2024
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Great stay in Lufkin!
Lovely spot! We had to stay here when we had a sudden flat tire driving from family Louisiana to Austin. We were so glad to quickly find a place that was so clean, safe and where we could get a good night's rest.
Brittani
Se hospedó 1 noche en enero de 2024
Respuesta de Barbara el 26 ene. 2024
We thank you for your review and look forward to you visiting again in the future.
8/10 Bueno
Longino
21 ene. 2024
Longino
Respuesta de Barbara el 26 ene. 2024
Thank you for your review.
10/10 Excelente
Wendell
Viajó con su familia
14 ene. 2024
Hard to get to. You have to drive around highways to get back there if you go anywhere
Wendell
Se hospedó 1 noche en enero de 2024
Respuesta de Barbara el 19 ene. 2024
We understand your frustration and hopefully we can get an access from the backside of our building in the near future. Hope your stay was a god one and we look forward to seeing you again.
8/10 Bueno
Amber
13 ene. 2024
Amber
Se hospedó 1 noche en enero de 2024
Respuesta de Barbara el 19 ene. 2024
We thank you for your review. We hope to see you again in the near future.
8/10 Bueno
Mary
12 ene. 2024
Mary
Se hospedó 1 noche en enero de 2024
Respuesta de Barbara el 19 ene. 2024
Thank you for your review and we hope you return again in the near future.
8/10 Bueno
Thomas
Viajó por negocios
10 ene. 2024
Le gustó: Personal y atención, servicios
Good
Thomas
Se hospedó 2 noches en enero de 2024
Respuesta de Barbara el 19 ene. 2024
Thank you for your review. We look forward to you returning in the future.
10/10 Excelente
Doug
5 ene. 2024
Doug
Se hospedó 1 noche en enero de 2024
Respuesta de Barbara el 26 ene. 2024
Thank you for your review.
8/10 Bueno
Jesus
Viajó con su familia
29 dic. 2023
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Lufkin safe stay
Great location and clean hotel. Great with grandkids.
Jesus
Se hospedó 1 noche en diciembre de 2023
Respuesta de Barbara el 29 dic. 2023
We appreciate your response and hope you will stay will us again soon.
8/10 Bueno
Aaron
26 dic. 2023
Aaron
Se hospedó 1 noche en diciembre de 2023
Respuesta de Barbara el 28 dic. 2023
We thank you for your review and hope you will come back in the near future.
8/10 Bueno
Arnulfo
26 dic. 2023
Le gustó: Limpieza, estado de la propiedad e instalaciones, comodidad de la habitación
No le gustó: Personal y atención
Arnulfo
Se hospedó 1 noche en diciembre de 2023
Respuesta de Barbara el 26 dic. 2023
We appreciate your stay with us and look forward to making your next stay better.
10/10 Excelente
Rodrick
14 dic. 2023
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Rodrick
Se hospedó 2 noches en diciembre de 2023
Respuesta de Barbara el 26 dic. 2023
Thank you for your review. We hope to see you again in the near future.
10/10 Excelente
Don, COLLEGE STATION
2 dic. 2023
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Don
Se hospedó 1 noche en diciembre de 2023
Respuesta de Barbara el 26 dic. 2023
Thank you for your score of 5. We hope to make your future stays even better.
4/10 Mediocre
Fred
27 nov. 2023
Le gustó: Estado de la propiedad e instalaciones
No le gustó: Personal y atención
uncomfortable bed, didn''t leave cups for coffee in room and had to pay for coffee in lobby area.gave us a room that was occupied guy was taking a shower when we opened the door.will not go back to a Marriott hotel again
Fred
Se hospedó 5 noches en noviembre de 2023
Respuesta de Barbara el 3 dic. 2023
We apologize for the inconveniences you experienced. We are always trying to improve our service and we ask that you give us another try in the future.
8/10 Bueno
Thomas
25 nov. 2023
Le gustó: Personal y atención, servicios, estado de la propiedad e instalaciones
Thomas
Se hospedó 2 noches en noviembre de 2023
Respuesta de Barbara el 26 dic. 2023
We look forward to your next stay with us and hope to make it a 5.
10/10 Excelente
Cristy
Viajó con su familia y niños pequeños
24 nov. 2023
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Every person was extremely nice. Property is very clean
Cristy
Se hospedó 1 noche en noviembre de 2023
Respuesta de Barbara el 3 dic. 2023
Thank you. We always try to put our guests first and make their stay a good one.
10/10 Excelente
Edward
Viajó con su familia
21 nov. 2023
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Edward
Se hospedó 1 noche en noviembre de 2023
Respuesta de Barbara el 3 dic. 2023
Than you for the good review. We always strive to make our guests feel special. We look forward to seeing you again in the future.
4/10 Mediocre
LaShonda
13 nov. 2023
No le gustó: Estado de la propiedad e instalaciones, comodidad de la habitación
Never Again
This was by far - the worst stay I’ve ever had at Courtyard in Lufkin. I was highly displeased with the exterior appearance of the room - not to mention a huge cockroach that appeared over my headboard. Sadly, I don’t think I’ll ever stay at this property again until renovations are made.
LaShonda
Se hospedó 1 noche en noviembre de 2023
Respuesta de Barbara el 18 nov. 2023
We are sorry that you had a bad stay with us and hope that you will give us another try in the future. We are undergoing renovations throughout our hotel and at times causes inconveniences.
10/10 Excelente
Arden
22 oct. 2023
Arden
Se hospedó 1 noche en octubre de 2023
Respuesta de Barbara el 23 oct. 2023
We are happy that you had a good stay and look forward to having you again in the future.
4/10 Mediocre
Stacy
Viajó con su familia
10 oct. 2023
Le gustó: Personal y atención
No le gustó: Estado de la propiedad e instalaciones
Disappointed
Curtains were coming off track, carpet was stained, and room smelled like mildew. Beds weren’t very comfortable and pillows were flat. Small swimming pool and no hot tub.
Stacy
Se hospedó 2 noches en octubre de 2023
Respuesta de Barbara el 12 oct. 2023
We are sorry that you were not happy. Our hotel is getting a facelift and we hope that you give us another try.
10/10 Excelente
Abby
Viajó con su familia
9 oct. 2023
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Abby
Se hospedó 1 noche en octubre de 2023
Respuesta de Barbara el 9 oct. 2023
Awesome!! Thank you!!
4/10 Mediocre
Rocio
Viajó con su pareja
27 ago. 2023
Mold in shower, trash cans didn’t have any liners, linens smelled horrible, shampoo conditioner and body wash bottles in shower broken or empty. Staff was wonderful but cleanliness needs major improvements.
Rocio
Se hospedó 1 noche en agosto de 2023
Respuesta de Barbara el 27 ago. 2023
We are sorry that your experience with us was not a good one. We are trying very hard to make everyone's experience at Courtyard a good one. We hope you give us another try and see how much we have improved.
10/10 Excelente
Charlene
Viajó con su pareja
19 ago. 2023
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
We had a great stay at Courtyard by Marriot. Tim was very accomodating and friendly. He even discounted our stay since we arrived so late. Will definitely stay again.
Charlene
Respuesta de Barbara el 27 ago. 2023
Tim is one of our favorites and it is good to know that he treated you well. We look forward to you coming back in the future.
10/10 Excelente
Rob
13 ago. 2023
Rob
Se hospedó 1 noche en agosto de 2023
Respuesta de Barbara el 14 ago. 2023
It is our pleasure to service you. Thank you for the 10. Every guest is special to us.
10/10 Excelente
Chad
5 ago. 2023
Chad
Se hospedó 1 noche en agosto de 2023
Respuesta de Barbara el 14 ago. 2023
We are happy that you gave us a 10 and will continue to try and serve you the same way every time.
10/10 Excelente
CARRIE
21 jul. 2023
CARRIE
Se hospedó 4 noches en julio de 2023
Respuesta de Barbara el 14 ago. 2023
So glad to make your stay a good one. We will continue to try and make your stay a 10 in the future.
10/10 Excelente
Patty
1 jul. 2023
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Very helpful and friendly staff. Took us in last minute after a horrible experience with La Quinta. Really nice room and amenities.
Patty
Se hospedó 1 noche en junio de 2023
Respuesta de Barbara el 14 ago. 2023
We were glad to serve you and hope you give us another opportunity to do so again and to make it a 10.
10/10 Excelente
Denman
18 jun. 2023
Denman
Se hospedó 1 noche en junio de 2023
Respuesta de Barbara el 14 ago. 2023
Give us the opportunity and we will make your next stay a better one.
10/10 Excelente
Larry
17 jun. 2023
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Great
Larry
Se hospedó 1 noche en junio de 2023
Respuesta de Barbara el 17 jun. 2023
Thank you for your wonderful review. We hope you enjoyed your stay as much as we enjoyed having you. We look forward to serving you in the future.
10/10 Excelente
Scott
27 may. 2023
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Scott
Se hospedó 1 noche en mayo de 2023
Respuesta de Barbara el 30 may. 2023
We thank you for your review and hope to serve you again in the future.
10/10 Excelente
Cliente verificado
Viajó por negocios
13 may. 2023
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Thx for the expresso
The best part of the trip was the staff (super super helpful) and the fact they were willing, 24/7, to make us the expresso we wanted. At 6 am, when I really needed a triple expresso, they made me one. That is my kind of hotel!
Cliente verificado
Se hospedó 1 noche en mayo de 2023
Respuesta de Barbara el 13 may. 2023
It is a pleasure to serve you anytime you need it! We are happy that you had a really good experience and look forward to seeing you in the future!
10/10 Excelente
Denise
30 abr. 2023
Denise
Se hospedó 1 noche en abril de 2023
Respuesta de Barbara el 1 may. 2023
We thank you for your positive response and look forward to serving you again in the future.
8/10 Bueno
Felipe
Viajó con su familia y niños pequeños
24 abr. 2023
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
What i didn't like was there was no complementary coffee. Also, there was only 1 entrance/exit to the property. It would be easier if there was an exit/entry to the side of the businesses.
Felipe
Se hospedó 2 noches en abril de 2023
Respuesta de Barbara el 1 may. 2023
We appreciate your response. We agree that it would be better to have more than 1 entrance to our property but the City of Lufkin doesn't see it that way. Also, we do offer free coffee for your rooms just not in our lobby or bistro area. We look forward to serving you again in the future.
10/10 Excelente
Sandy
Viajó con su pareja
24 abr. 2023
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
The room was clean. Omly complaint was that the body wash bottle in the shower was empty with no other soap options.
Sandy
Se hospedó 1 noche en abril de 2023
Respuesta de Barbara el 1 may. 2023
We appreciate your response and will forward the message to our Housekeeping department about the empty body wash bottle. We look forward to serving you again in the future.
10/10 Excelente
garret
Viajó con su familia
18 abr. 2023
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Great staff, friendly and went the extra mile.
The only negative was the beds, they were very firm.
garret
Se hospedó 1 noche en abril de 2023
Respuesta de Barbara el 1 may. 2023
We appreciate your positive response and look forward to serving you again in the near future.
10/10 Excelente
Alana
Viajó por negocios
29 mar. 2023
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Great except minor TV Trouble
The only thing was the TV must have been going out because when I turned it off the screen kept it’s glow like it was still charged and I had to turn my head away to sleep. Other than that. It was good
Alana
Se hospedó 1 noche en marzo de 2023
Respuesta de Barbara el 30 mar. 2023
Thank you for your feedback. We are sorry for the inconvenience. Please be sure and report things as such to our front desk so that we may try to correct them. We look forward to seeing you in the near future.
8/10 Bueno
Yvette
Viajó por negocios
29 mar. 2023
I have been to this location for past ten years every quarter for business. This was first time I have questioned condition of hotel property and qualified staffing. The room I stayed in was concerning as the shower had meldew and grout on floor in poor condition. The evening staff who checked me in had difficulty with system and incorrectly logged the incidental charge as cash throwing off morning staff checking me out. The bistro in evening has run out of varies items by 8pm that reduced my options down to two wings or salad. Very disappointed and hopeful will improve. Sincerely Yvette Herrera-Rich
Yvette
Se hospedó 1 noche en marzo de 2023
Respuesta de Barbara el 30 mar. 2023
We are sorry for the condition of your room, however we are renovating 30 rooms at this time hoping to make your next visit a much better one. We apologize for the front desk personnel having problems as she was newly hired and is still learning. Our Bistro business has picked up considerably and therefore we are experiencing times when we are low on certain items. This is not planned and at times we are waiting on deliveries. We thank you for your feedback and look forward to seeing you in the future.
10/10 Excelente
Kimberly
13 mar. 2023
Kimberly
Se hospedó 2 noches en marzo de 2023
Respuesta de Barbara el 1 may. 2023
We appreciate your positive response and hope we can continue to make your stay a great one!