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Opiniones sobre Thistle London Hyde Park Kensington Gardens

4 out of 5
Thistle London Hyde Park Kensington Gardens
104 Bayswater Road, London, England

Opiniones

8,2

Muy bueno

Evaluación: 10 - Excelente. 396 de 1004 opiniones" "
Evaluación: 8 - Bueno. 373 de 1004 opiniones" "
Evaluación: 6 - Aceptable. 139 de 1004 opiniones" "
Evaluación: 4 - Mediocre. 55 de 1004 opiniones" "
Evaluación: 2 - Terrible. 41 de 1004 opiniones" "

8,4/10

Limpieza

8,4/10

Personal y atención

7,8/10

Servicios

8,0/10

Estado de la propiedad e instalaciones

8,4/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

Rafael

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
La mejor vista de Kensington Park y Hyde Park, cruzando la calle puedes ir a caminar, correr o simplemente pasear y relajarte. Con dos estaciones de metro a 200mts y paradas de autobuses justo enfrente me parece excelente la ubicación del hotel
Se hospedó 4 noches en marzo de 2024
Respuesta de Rupok el 23 mar. 2024
¡Qué maravillosa descripción de nuestra ubicación! Estamos encantados de que hayas disfrutado de la conveniencia de tener Kensington Park y Hyde Park justo al cruzar la calle, ofreciendo un lugar perfecto para pasear, correr o simplemente relajarse. Además, estamos encantados de que encuentres nuestra proximidad a dos estaciones de metro y paradas de autobús justo enfrente excelente. Esperamos que hayas tenido una estancia igualmente encantadora en nuestro hotel y esperamos darle la bienvenida de nuevo en el futuro. ¡Gracias por compartir tu experiencia! Si necesitas algo más, no dudes en informarnos.

10/10 Excelente

Ricardo, Tampico

Se hospedó 1 noche en octubre de 2023
Respuesta de ikram el 9 nov. 2023
Dear Ricardo Thank you so much for your feedback regarding your recent stay with us at Thistle Kensington Gardens.We always strive to deliver the best experience to our guests and I am pleased to know that you had an enjoyable stay with us. It is our guest's valued comments, based on their individual experience, that assist us in continually improving our service standards so thank you again for taking the time to provide us with feedback. We greatly look forward to welcoming you back in the not too distant future.Kind RegardsIkram Reception manager

10/10 Excelente

ignacio

Se hospedó 3 noches en octubre de 2023
Respuesta de Ikram el 30 oct. 2023
Dear IgnacioThank you for taking the time to share your feedback with us. I was overjoyed to see that you were able to indulge in our hotel experience and was happy to hear that you felt relaxed and comfortable throughout your stay. Kind regards IkramDuty manager

10/10 Excelente

Angel

Se hospedó 1 noche en mayo de 2023
Respuesta de Rafael Sanmartin el 6 jun. 2023
Dear Angel,Thank you very much for having taken the time to share this lovely review following your recent stay with us.I am delighted to see that you had such a great experience and hope to have the pleasure of welcoming you back at Thistle Kensington Gardens the next time your travels take you to LondonWishing you a lovely day ahead.With kindest regards,Rafael SanmartinFront Office Manager

10/10 Excelente

Rodrigo

Se hospedó 2 noches en enero de 2023
Respuesta de Karina el 24 ene. 2023
We are pleased to read you had an enjoyable stay with us and we look forward to welcoming you back in the future. Kind Regards Karina Sokolovska Front Office Manager

2/10 Terrible

Fernando

Se hospedó 3 noches en julio de 2022
Respuesta de Roy Nardone Hotel Manager el 24 jul. 2022
Dear Fernando, Thank you for your review of your recent stay with us. We do hope we can welcome you back in the near future. Kind Regards

4/10 Mediocre

ileana ninet, Naucalpan de Juárez

Viajó con su familia
No le gustó: Personal y atención, servicios
El servicio en la recepción pésimo Mala atención y comunicación Querían cobrarme dos veces
Se hospedó 4 noches en julio de 2022
Respuesta de Roy Nardone Hotel Manager el 23 jul. 2022
Dear Ileana, Thank you for your review of your recent stay with us here at the hotel. I was disappointed to read that you were not happy with the service I have spoken to the reception manager to investigate what happened with this issue. We do hope we can welcome you back again in the near future

8/10 Bueno

Cliente verificado

Se hospedó 3 noches en febrero de 2020
Respuesta de Silvia el 26 feb. 2020
Dear Anonymous, Thank you for sharing your wonderful review of your recent stay at the Thistle Kensington Gardens. I am delighted to hear that you choose to stay with us and thrilled that you liked the location of the hotel and the facilities the hotel is offering. We look forward to welcoming you back again soon. Kind Regards,

8/10 Bueno

Ivonne

Viajó por negocios
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Buena opción de alojamiento para negocios o vacaci
Hotel bien ubicado, frente a Kensington Park. Estación de metro muy cercana. Buen desayuno disponible a precio razonable
Se hospedó 5 noches en enero de 2020
Respuesta de Anca el 1 feb. 2020
Dear Ivonne, Thank you for taking the time to review your recent stay and we are glad you shared your experience. We do hope we can welcome you back soon again. Kind regards,

10/10 Excelente

SR.MARTINEZ, MÉXICO

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
La ubicación es excelente, y tienes 2 estaciones del subterráneo, la atención del personal y limpieza del lugar, excelente, muy recomendado.
Se hospedó 3 noches en diciembre de 2019
Respuesta de Anca el 15 dic. 2019
Dera SR Martinez, Thank you for your amazing review, we were delighted you enjoyed your stay and we are pleased the hotel was just right for your plans. Hope we can welcome you soon

8/10 Bueno

Martin

Le gustó: Personal y atención, estado de la propiedad e instalaciones
Londres por una semana
Hotel bien ubicado, cercano a dos líneas del tube, varios cafés y restaurantes, y a pasos de Hyde Park. Buena atención del personal, pero espacios de las piezas son muy pequeños y limpieza podría ser mejor.
Se hospedó 8 noches en noviembre de 2019
Respuesta de Guest relations el 20 nov. 2019
Dear Martin, Thank you for your nice review, we were pleased to read you enjoyed your stay and location and we hope we can welcome you back soon again.

10/10 Excelente

Laura

Le gustó: Personal y atención, estado de la propiedad e instalaciones
Buena ubicación
Muy bien ubicado el hotel. La habitación y baño muy pequeña
Se hospedó 2 noches en septiembre de 2019
Respuesta de Guest relations el 6 oct. 2019
Thank you for your wonderful review, we were pleased you enjoyed your stay.

8/10 Bueno

Cliente verificado

Viajó con su pareja
Le gustó: Limpieza, personal y atención
Esta muy bien situado, muy cerca de la estacion Queensway, linea roja de metro. No es un hotel 4 estrellas como en España, los muebles son antiguos y el suelo es de moqueta, la habitacion tiene lo necesario y esta bastante limpia. Lo unico que no nos gusto fue que no hubiera ni un solo canal televisivo en español.
Se hospedó 4 noches en agosto de 2019
Respuesta de Anca el 21 ago. 2019
Thank you very much for your review We hope we can welcome you back to the hotel soon again.

6/10 Aceptable

Keetah

Viajó con su familia
No le gustó: Servicios
房間太小,房門和廁所門不能同時打開,床與書枱及椅之間太窄,幾乎不能走動。
Se hospedó 5 noches en abril de 2024
Respuesta de 接待 el 3 may. 2024
得知您對房間的大小和佈局不滿意,我們深感抱歉。 您的舒適對我們來說很重要,對於有限的空間和佈局限制給您帶來的任何不便,我們深表歉意。 我們理解當住宿不符合預期時會多麼令人沮喪。 您的回饋非常寶貴,我們將在努力改善客人體驗時考慮這些回饋。 如果我們可以採取任何具體措施讓您的住宿更加舒適,請隨時告知我們,我們將盡力滿足您的需求。

10/10 Excelente

Rebecca

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
We loved being right across from the park, and the hotel itself was clean and bright. Would stay again!
Se hospedó 2 noches en abril de 2024
Respuesta de Reception el 3 may. 2024
We're delighted to hear that you enjoyed your stay with us! Being right across from the park does offer a lovely atmosphere, and we're glad you appreciated it. Thank you for mentioning the cleanliness and brightness of the hotel. We would be thrilled to welcome you back for another stay whenever you're in the area!

2/10 Terrible

Katie

Viajó con su pareja
No le gustó: Personal y atención
Once we arrived we were told they didn't have any rooms available. We then had to take a 45 minute taxi ride to their other hotel and stay in a part of the city we were trying to avoid. Staff was rude.
Se hospedó 1 noche en abril de 2024
Respuesta de Reception el 3 may. 2024
We're truly sorry for the inconvenience and frustration you experienced upon arrival. It's unacceptable that we couldn't accommodate you as planned and that you had to travel to another location, especially one that wasn't your preference. We apologize for the rude behaviour of our staff, which does not align with our standards of service. Your feedback is invaluable, and we will address these issues to prevent similar occurrences in the future. If there's anything we can do to make it right, please don't hesitate to reach out to us directly. We appreciate your understanding and hope to have the opportunity to regain your trust in the future.

10/10 Excelente

Mazen

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
The location
Se hospedó 2 noches en abril de 2024
Respuesta de Reception el 3 may. 2024
We're pleased to hear that you found the location satisfactory. We aim to provide convenience and accessibility to our guests, and we're glad it met your expectations. If there's anything else you'd like to share or if you have any further questions, feel free to let us know. We're here to help!

8/10 Bueno

Alexandra

Viajó en grupo
Le gustó: Personal y atención
Nice staff, great area.
Se hospedó 6 noches en abril de 2024
Respuesta de Rupok el 27 abr. 2024
Dear AlexandraOn behalf of everyone here at Thistle Kensington Gardens Hotel, I wanted to extend our heartfelt gratitude for taking the time to review us. Your feedback is incredibly valuable to us as we continuously strive to provide exceptional experiences for all our guests.We are delighted to hear that you enjoyed your stay with us, and we hope to have the pleasure of welcoming you back soon for another memorable stay.Warm Regards,

10/10 Excelente

Nataliya

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 4 noches en abril de 2024
Respuesta de Rupok el 27 abr. 2024
Dear NataliyaOn behalf of everyone here at Thistle Kensington Gardens Hotel, I wanted to extend our heartfelt gratitude for taking the time to review us. Your feedback is incredibly valuable to us as we continuously strive to provide exceptional experiences for all our guests.We are delighted to hear that you enjoyed your stay with us, and we hope to have the pleasure of welcoming you back soon for another memorable stay.Warm Regards,

6/10 Aceptable

Kevin, Bristol

Le gustó: Limpieza
No le gustó: Personal y atención, servicios, estado de la propiedad e instalaciones
Not a great bed or pillows. Dated hotel. Good shower and towels.
Se hospedó 1 noche en abril de 2024
Respuesta de Rupok el 27 abr. 2024
Dear KevinOn behalf of everyone here at Thistle Kensington Gardens Hotel, I wanted to extend our heartfelt gratitude for taking the time to review us. Your feedback is incredibly valuable to us as we continuously strive to provide exceptional experiences for all our guests.Warm Regards,

10/10 Excelente

Llewellyn, Haarlem

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Well priced, next to the beautiful Kensington Gardens, within walking distance of Paddington station. Clean room, pleasant breakfast. Good value for money. I will certainly stay here again.
Se hospedó 1 noche en abril de 2024
Respuesta de Reception el 3 may. 2024
We're thrilled to hear that you had a positive experience during your stay with us! It's wonderful to know that you found our hotel well-priced, conveniently located next to Kensington Gardens, and within walking distance of Paddington station. We're glad you enjoyed the clean room and pleasant breakfast, and we're honoured that you consider us good value for money. We can't wait to welcome you back again on your next visit! If you need anything else or have any further questions, please feel free to reach out.

10/10 Excelente

Francoise Justaline Marie

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
no problem
Se hospedó 2 noches en abril de 2024
Respuesta de Reception el 3 may. 2024
Dear Guest,Thank you for kindly choosing Thistle Kensington Gardens for your stay, we hope to welcome you next time if you're staying in the area.

8/10 Bueno

Steven

Le gustó: Limpieza, personal y atención
Se hospedó 1 noche en abril de 2024
Respuesta de Reception el 3 may. 2024
Dear Guest,Thank you for kindly choosing Thistle Kensington Gardens for your stay, we hope to welcome you next time if you're staying in the area.

8/10 Bueno

Johanna

Viajó con su pareja
Le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
Great location with easy access to the tube and bus. Staff were slow to serve
Se hospedó 5 noches en marzo de 2024
Respuesta de Reception el 3 may. 2024
We're pleased to hear that you enjoyed our hotel's convenient location with easy access to public transportation. However, we apologize for any inconvenience caused by slow service from our staff. Providing prompt and attentive service is important to us, and we will address this issue with our team to ensure a better experience for our guests in the future. Your feedback is appreciated, and we hope to have the opportunity to welcome you back for a smoother and more enjoyable stay. If you have any further comments or concerns, please feel free to reach out to us.

10/10 Excelente

James

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Staff went out of their way to help
Se hospedó 1 noche en abril de 2024
Respuesta de Rupok el 12 abr. 2024
Dear Guest,Thank you for taking the time to review us, we hope to welcome you back soon.Kind Regards,

6/10 Aceptable

Andrea M

Viajó con su pareja
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Was given a handicapped room although we didn’t need or ask for one. There was a recurring problem with flushing the toilet. The person who came to fix it said ,”This is a smaller toilet. That’s the problem “. The mattress was incredibly soft.
Se hospedó 6 noches en marzo de 2024
Respuesta de Rupok el 10 abr. 2024
Thank you for sharing your feedback with us regarding your recent stay. We apologize for any inconvenience you experienced during your time with us.We regret the oversight in assigning you a handicapped room when it wasn't requested. Your comfort is of utmost importance to us, and we apologize for any inconvenience this may have caused. Additionally, we apologize for the recurring issue with flushing the toilet. Please know that we have addressed this matter with our maintenance team to ensure it is promptly resolved.We understand that the softness of the mattress may not have suited your preference. Please don't hesitate to reach out to our reception team in the future, as we would be happy to provide additional bedding or explore alternative room options to better accommodate your needs.Thank you for bringing these matters to our attention, as it allows us the opportunity to improve and better serve our guests. We hope to have the chance to welcome you back in the future for a more enjoyable stay.Warm regards,

2/10 Terrible

Pedro, Wellington

Viajó con su familia
No le gustó: Personal y atención, servicios, estado de la propiedad e instalaciones
I reserved a deluxe room paying extra and was given a smaller standard room. I complained to the staff but they insisted that it was a deluxe. I rented a second deluxe room and it was bigger. Never again in this hotel.
Se hospedó 3 noches en marzo de 2024
Respuesta de Rupok el 10 abr. 2024
Thank you for bringing this matter to our attention. We sincerely apologize for the inconvenience and disappointment you experienced during your recent stay.It's truly regrettable to hear that there was a discrepancy between the room type you reserved and the one you were given. Please know that this falls short of our usual standards, and we understand your frustration.We apologize for any misunderstanding or confusion regarding the room type, and we appreciate your feedback as it helps us identify areas for improvement. Rest assured, we will investigate this matter further and take the necessary steps to ensure it doesn't happen again in the future.We understand if you choose not to stay with us again, but we hope you'll consider giving us another chance to provide you with the exceptional experience we strive for.If there's anything else we can do to address your concerns, please don't hesitate to reach out to us directly.Warm regards,

2/10 Terrible

Pedro, Wellington

No le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Contracted a deluxe room for 4 nights. Gabe is a not deluxe room that was smaller than offered in the web page.
Se hospedó 1 noche en marzo de 2024
Respuesta de Rupok el 10 abr. 2024
Thank you for bringing this matter to our attention. We sincerely apologize for the discrepancy between the room type you reserved and the one you were given. This does not align with our standards, and we understand your frustration.We regret any inconvenience this may have caused you during your stay. Rest assured, we take your feedback seriously and will investigate this issue to ensure it does not happen again in the future.Please know that your satisfaction is our top priority, and we appreciate your understanding in this matter. If there is anything else we can do to address your concerns or improve your experience, please do not hesitate to reach out to us directly.Warm regards,

10/10 Excelente

Yongmin

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Staff is very kind and helpful.
Se hospedó 8 noches en marzo de 2024
Respuesta de Rupok el 10 abr. 2024
Thank you for your kind words about our staff! We're delighted to hear that you found them to be kind and helpful during your stay. Providing excellent service and hospitality is a top priority for us, and it's always rewarding to receive positive feedback from our guests. If there's anything else we can assist you with, please don't hesitate to let us know. We look forward to welcoming you back again in the future!Warm regards,

8/10 Bueno

Yuichi

Se hospedó 2 noches en marzo de 2024
Respuesta de Reception el 3 may. 2024
Dear Guest,Thank you for kindly choosing Thistle Kensington Gardens for your stay, we hope to welcome you next time if you're staying in the area.

10/10 Excelente

Jesse, Joplin

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Thought this property was great for a week long stay. Was close to the subway, a convenience store right on the corner, safe and walkable. Great location.
Se hospedó 6 noches en marzo de 2024
Respuesta de Rupok el 27 mar. 2024
Thank you for taking the time to share your positive experience with us! We're thrilled to hear that you found our property to be ideal for your week-long stay.It's wonderful to know that our proximity to the subway, as well as the convenience of having a store nearby, added to the convenience of your stay. Ensuring our guests feel safe and comfortable is always a top priority, and we're delighted that you felt secure and found the area walkable.Our location is indeed one of our standout features, and we're glad it contributed to making your stay enjoyable. We appreciate your kind words and are grateful for your feedback.Should your travels bring you back to the area, we would be honored to welcome you again for another great stay. If there's anything we can do to make your next visit even more memorable, please don't hesitate to let us know. Thank you once again for choosing to stay with us!

6/10 Aceptable

Peter Asa

Se hospedó 2 noches en marzo de 2024
Respuesta de Reception el 3 may. 2024
Dear Guest,Thank you for kindly choosing Thistle Kensington Gardens for your stay, we hope to welcome you next time if you're staying in the area.

10/10 Excelente

Alan

Viajó con su pareja
Location and view overlooking Kensington Gardens. Room. Convenience. Quiet. Good value. Some fine staff.
Se hospedó 9 noches en marzo de 2024
Respuesta de Rupok el 26 mar. 2024
Thank you for sharing your positive feedback with us! We're delighted to hear that you enjoyed the location and the view overlooking Kensington Gardens. It's fantastic that you found the room convenient, quiet, and offering good value for your stay.We're also glad to know that you encountered some fine staff during your visit. Providing exceptional service is something we take pride in, and we'll be sure to pass along your compliments to our team members.If there's anything else we can do to enhance your experience or if you have any further feedback to share, please don't hesitate to let us know. We look forward to welcoming you back again in the future.Warm regards,Reception Team

10/10 Excelente

Eimear

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Great stay
Se hospedó 3 noches en marzo de 2024
Respuesta de Rupok el 23 mar. 2024
I'm glad you liked the response! If you have any more questions or need further assistance, feel free to ask. Have a great day!

8/10 Bueno

Renee, Leicester

Viajó en grupo
Le gustó: Limpieza, personal y atención
No le gustó: Servicios
Hotel was fine. The room didn’t have many amenities for example: hand soap in the bathroom, cups, kettle. I booked for two people and was only given one bottle of complimentary water which is not what you’d expect from a 4 star hotel. I did find that it was quite noisy from other guests coming in and out the corridor. Staff were lovely and the room was clean
Se hospedó 1 noche en marzo de 2024
Respuesta de Rupok el 23 mar. 2024
Thank you for taking the time to share your feedback with us. While we're glad to hear that you found our staff lovely and the room clean, we apologize for any inconvenience you experienced regarding the lack of amenities and noise disturbances. Providing a comfortable and enjoyable stay for our guests is our top priority, and we're sorry that we fell short of your expectations in this regard. Your comments have been noted, and we will address them with our team to ensure that we improve in these areas. We appreciate your valuable feedback and hope to have the opportunity to welcome you back for a better experience in the future. If there's anything else we can assist you with, please don't hesitate to reach out.

10/10 Excelente

Doreen

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
great!
Se hospedó 2 noches en marzo de 2024
Respuesta de Rupok el 23 mar. 2024
Thank You

10/10 Excelente

Sara

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 5 noches en marzo de 2024
Respuesta de Rupok el 23 mar. 2024
Thank You

10/10 Excelente

Karen

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Very close to Queensway underground. Gave us early checkin without additional fees. Staff friendly and helpful.
Se hospedó 3 noches en marzo de 2024
Respuesta de Muhammad el 13 mar. 2024
Dear Karen,Thank you for your review.We are happy to see that you enjoyed your stay with us and our guest's satisfaction, which motivates us.Have a nice day.

8/10 Bueno

Florence, Thiais

Viajó en grupo
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Emplacement idéal dans kensington,à deux pas de la station de métro . Personnel hyper sympathique et serviable,un vrai sens de l’accueil . L’hôtel est propre,et bien entretenue malgré ce style un peu vieillot ,nous y retournons pour la 3e fois!
Se hospedó 1 noche en marzo de 2024
Respuesta de Rupok el 26 mar. 2024
Merci beaucoup pour votre aimable commentaire ! Nous sommes ravis d'apprendre que vous avez apprécié notre emplacement idéal dans le quartier de Kensington, à proximité immédiate de la station de métro. Il est également gratifiant de savoir que vous avez trouvé notre personnel sympathique et serviable, avec un véritable sens de l'accueil.Nous sommes fiers de maintenir un niveau élevé de propreté et de bien-être dans notre établissement, malgré son style un peu vieillot. Votre fidélité en tant que client, en revenant pour la troisième fois, est la plus belle récompense que nous puissions espérer.Nous sommes impatients de vous accueillir à nouveau lors de votre prochaine visite. Si vous avez besoin de quoi que ce soit d'autre, n'hésitez pas à nous contacter.Cordialement,Reception

8/10 Bueno

Becky

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Great spot to hop on and hop off.
Se hospedó 2 noches en febrero de 2024
Respuesta de Rupok el 8 mar. 2024
Dear Guest,Thank you for taking the time to review us.Kind regards, Rupok

10/10 Excelente

stewart

Viajó con su familia y niños pequeños
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Great location 2 tube lines nearby and opposite Hyde park
Se hospedó 1 noche en marzo de 2024
Respuesta de Rupok el 9 mar. 2024
Dear Stewart,Thank you for taking the time to share your positive experience with us! We're delighted to hear that you enjoyed our great location, with the convenience of having two tube lines nearby and the beautiful Hyde Park just across the street.At [Your Establishment], we strive to provide our guests with a convenient and comfortable experience, and we're pleased to know that our location added value to your stay. Hyde Park's proximity offers a fantastic opportunity for leisurely strolls and enjoying the natural beauty right at our doorstep.We appreciate your kind words and look forward to welcoming you back on your next visit. If there's anything specific you'd like to share or if you have any suggestions for improvement, please feel free to reach out. Your feedback is invaluable to us.Thank you once again for choosing [Your Establishment]. We hope to have the pleasure of hosting you again in the future.Warm regards,Rupok

10/10 Excelente

John, Granite Falls

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 2 noches en febrero de 2024
Respuesta de Rupok el 8 mar. 2024
We appreciate your comments and look forward to welcoming you back for another enjoyable experience.Thank you for choosing our hotel!

6/10 Aceptable

Samer

Viajó con su familia
No le gustó: Personal y atención, estado de la propiedad e instalaciones
size of the room was less than expected for the price . heater was not working and hotel has to provide a portable heater.
Se hospedó 2 noches en febrero de 2024
Respuesta de Rupok el 8 mar. 2024
We apologize for the inconvenience you experienced during your stay. It's regrettable that the room size was not up to your expectations, and we're sorry for any discomfort caused by the non-functioning heater. Providing a portable heater was a proactive solution, but we understand this is not the ideal experience. Your feedback is valuable, and we'll address these issues to enhance our guests' overall comfort. If there's anything else you'd like to share or if there's a way we can make it up to you, please let us know. We appreciate your understanding and hope to welcome you back for an improved experience in the future.

10/10 Excelente

Lisa

Le gustó: Personal y atención, estado de la propiedad e instalaciones
Great hotel in a good location, very close to bus stop and tube statio. Will definitely stay again
Se hospedó 4 noches en febrero de 2024
Respuesta de Rupok el 8 mar. 2024
Thank you for your positive feedback! We're delighted to hear that you had a great experience at our hotel and found the location convenient. It's wonderful to know that you plan to stay with us again. We look forward to welcoming you back and ensuring another enjoyable stay. If there's anything specific you loved or any suggestions for improvement, feel free to share. Thank you for choosing our hotel!

8/10 Bueno

Elizabeth

Viajó con su pareja
Excellent location, clean and quiet room, really lovely breakfast with very friendly staff. Particularly good breakfast staff service from ? Soliboy.
Se hospedó 1 noche en febrero de 2024
Respuesta de Rupok el 23 feb. 2024
Dear Elizabeth,Thank you for taking the time to share your positive experience with us! We're delighted to hear that you enjoyed your stay and that several aspects of your visit stood out.It's wonderful to know that you found our location excellent and that your room was clean and quiet. We're especially pleased to hear that you had a delightful breakfast experience with very friendly staff, and we appreciate your recognition of Chiboy's excellent service. We'll make sure to pass along your kind words to him.Your feedback is invaluable, and it motivates us to continue providing exceptional service. We're grateful for your choice to stay with us and look forward to the opportunity to welcome you back in the future. If there's anything specific you enjoyed or if you have any suggestions for improvement, please feel free to let us know.Safe travels, and we hope to see you again soon!Best regards,Rupok

6/10 Aceptable

Johnny

Se hospedó 3 noches en febrero de 2024
Respuesta de Rupok el 23 mar. 2024
Thank You

10/10 Excelente

Alison

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Great hotel, right opposite Hyde Park/Kensington Gardens. Two tube stations within 10 min walk - Queensway & Bayswater. Safe place to walk around, with plenty of places to eat within a 10 minute walk. Everything you need in the hotel and friendly staff.
Se hospedó 2 noches en febrero de 2024
Respuesta de Rupok el 13 feb. 2024
Dear Alison,Thank you for taking the time to share your positive experience with us! We are delighted to hear that you found our hotel to be great, especially with its prime location right opposite Hyde Park/Kensington Gardens. It's wonderful that you found the proximity to two tube stations, Queensway and Bayswater, convenient for your travels.We're pleased to know that you felt the area was safe to walk around and that there were plenty of dining options within a 10-minute walk. It's always our aim to provide a comfortable and convenient stay for our guests.We appreciate your kind words about our hotel amenities and the friendliness of our staff. Your feedback is valuable to us, and we hope to have the pleasure of welcoming you back for another enjoyable stay in the future. If there's anything specific you loved or any suggestions you have, feel free to let us know. Thank you again for choosing our hotel!

10/10 Excelente

Claire

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
I was very impressed with the checkin staff and my room at the back was lovely and a bonus very quiet.
Se hospedó 2 noches en febrero de 2024
Respuesta de Rupok el 6 feb. 2024
Dear ClaireWe are absolutely thrilled to receive your positive feedback about our check-in staff and your experience in the room. Thank you for taking the time to share your impressions with us!It's wonderful to hear that our check-in staff left a lasting impression on you. We believe in the importance of warm and welcoming service, and we're delighted that our team could contribute to the positive start of your stay.We're also pleased that your room at the back met your expectations and provided a quiet and pleasant environment. Creating a peaceful and comfortable atmosphere is one of our top priorities, and it's fantastic to know that we succeeded in this regard.We will make sure to share your comments with our staff, as it's always uplifting for them to hear when their efforts are appreciated. Your feedback serves as motivation for us to continue delivering excellent service to all our guests.Thank you once again for choosing our hotel, and we look forward to the opportunity of welcoming you back in the future. If there's anything specific you loved about your stay that you'd like us to highlight to our staff, please feel free to share more details.Best Regards,Rupok

6/10 Aceptable

Cedric

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Correct sans plus.
Personnel courtois et efficace. Bonne literie, déco et meubles un peu vieillots. Chambre donnant sur le parc, avec une fenêtre ne fermant pas correctement, ce qui en hiver est gênant. Suite à un appel à la réception, on nous a apporté deux radiateurs électriques. rue assez bruyante et isolation phonique entre les chambres inexistantes. Petit-déjeuner très quelconque. L’emplacement de l’hôtel est top. Vu le prix de la nuit alors que nous étions hors saison (fin janvier) on s’attendait à mieux mais rien de vraiment rédhibitoire.
Se hospedó 2 noches en enero de 2024
Respuesta de Rupok el 4 feb. 2024
Nous vous remercions d'avoir pris le temps de partager vos commentaires détaillés sur votre séjour. Nous sommes ravis de savoir que notre personnel a été courtois et efficace, et que vous avez apprécié la qualité de la literie ainsi que l'emplacement privilégié de l'hôtel.Nous sommes toutefois désolés d'apprendre que la décoration et les meubles vous ont semblé un peu vieillots, et que la fenêtre de votre chambre ne fermait pas correctement. Votre retour d'expérience est précieux, et nous prenons note de ces points pour continuer à améliorer nos installations.Nous comprenons également que le bruit de la rue et l'absence d'isolation phonique entre les chambres ont affecté votre confort. Votre mention de ces aspects nous encourage à évaluer et à prendre des mesures pour améliorer la qualité du sommeil de nos clients.Quant au petit-déjeuner, nous sommes désolés de constater qu'il n'a pas répondu à vos attentes. Vos commentaires seront partagés avec notre équipe de restauration pour des améliorations éventuelles.Nous apprécions vos observations honnêtes et constructives, et nous espérons avoir l'occasion de vous accueillir à nouveau. Si vous choisissez de revenir, veuillez nous faire part de vos préférences afin que nous puissions améliorer votre expérience. Merci encore pour vos commentaires précieux.

10/10 Excelente

Kasper Peistrup

Viajó por negocios
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 3 noches en enero de 2024
Respuesta de Rupok el 13 feb. 2024
Dear Guest,Thank you for your Kind review.Kind Regards,