Caja de seguridad en la habitación y escritorio

Opiniones sobre The Resident Kensington

4 out of 5
The Resident Kensington
25 Courtfield Gardens, London, England

Opiniones

9,4

Excepcional

Evaluación: 10 - Excelente. 739 de 1003 opiniones" "
Evaluación: 8 - Bueno. 207 de 1003 opiniones" "
Evaluación: 6 - Aceptable. 41 de 1003 opiniones" "
Evaluación: 4 - Mediocre. 10 de 1003 opiniones" "
Evaluación: 2 - Terrible. 6 de 1003 opiniones" "

9,6/10

Limpieza

9,6/10

Personal y atención

9,0/10

Servicios

9,2/10

Estado de la propiedad e instalaciones

9,2/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

Maru

Le gustó: Limpieza, personal y atención
Se hospedó 1 noche en abril de 2024
Respuesta de Gurpreet - Duty Manager el 8 abr. 2024
Dear Maru,Thank you for staying at The resident Kensington, we appreciate you taking the time to rate your stay with us and we thank you for the 5/5 rating. We hope to have the chance to welcome you back some time in the future.

8/10 Bueno

DIANA

Viajó con su pareja
Le gustó: Personal y atención, estado de la propiedad e instalaciones
La ubicación es muy buena, el personal es muy amable, el cuarto es muy pequeño principalmente la cama para dos personas, el beneficio de upgrade ni siquiera me lo ofrecieron
Se hospedó 3 noches en marzo de 2024
Respuesta de Gurpreet - Duty Manager el 31 mar. 2024
Dear Diana, Thank you for choosing to stay at The Resident Kensington. We are very sorry that we were not able to upgrade you to a larger room category, unfortunately, we did not have availability to offer a complimentary upgrade. We're pleased to hear that you found our reception team to be friendly and enjoyed the Kensington location. Thank you again for staying at The Resident Kensington.

10/10 Excelente

Amir

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Excelente ubicación y trato amable y servicial del personal.
Se hospedó 4 noches en diciembre de 2023
Respuesta de Gurpreet - Duty Manager el 15 ene. 2024
Dear Amir, Thank you for your 5/5 rating and for choosing to stay at The Resident Kensington. We are happy to hear that you enjoyed the Kensington neighbourhood with its pubs, restaurants, museums and more. We are pleased to here that you found our reception team to be of helpful and friendly during your stay. We hope our reception team made your stay feel like a home away from home and we hope to welcome you back some time in the future.

10/10 Excelente

Rosana

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Limpia y bien ubicada
Se hospedó 3 noches en octubre de 2023
Respuesta de Gurpreet - Duty Manager el 2 nov. 2023
Dear Rosana, The team are happy to hear that you found the hotel clean and well located (being so close to earls court station) and that you especially enjoyed the neighbourhood. We thank you for taking the time to leave us feedback regarding your stay with us and the 5/5 rating. We hope to see you again some time in the future.

10/10 Excelente

Lisa

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Confortable and well designed!
Se hospedó 1 noche en octubre de 2023
Respuesta de Abdul Haq - Night Duty Manager el 30 oct. 2023
Dear Lisa,Thank you for taking the time to leave us feedback of your stay with us and give your stay a 5/5. We are glad to hear that you had a comfortable stay and enjoyed the beautiful interiors and design of the Hotel. It gives us immense happiness to see our guest's happy :)We hope to see you again in the future.Kind RegardsAbdul HaqNight Duty Manager

10/10 Excelente

Patricia

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Súper bien ubicado. La parada del metro a la vuelta con línea de acceso al aeropuerto directo. Muy fácil para transportarte desde ahí. Tiendas y cafés alrededor. Seguro, tranquilo, el personal muy amable. El lugar lindo decorado. Lo único es el tamaño de la habitación era muy pequeño, lo cual es común en Europa pero no lo imaginábamos tan pequeño. Aunque tenía dentro una mini cocina la cual fue muy útil para cosas sencillas como café, te un sándwich.
Se hospedó 3 noches en septiembre de 2023
Respuesta de Daniel - Duty Manager el 10 sept. 2023
Dear Patricia,Thank you for taking the time to share your feedback! We are glad you found our location convenient, with easy access to the tube and its direct line to the airport. It's great to know you also appreciated the nearby shops and cafes, as well as our safe and quiet environment. Our team is dedicated to providing friendly and helpful service, and we are thrilled to hear that you had a positive experience with our staff.We hope to have the opportunity to welcome you back in the future and make your stay even more enjoyable!Kind Regards,Daniel - Duty Manager

10/10 Excelente

JOSE

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Nos dieron habitaciones más grandes y comodas A nuestra llegada nos regalaron unas botellas de vino y una tarjeta de bienvenida
Se hospedó 4 noches en junio de 2023
Respuesta de Abdul Haq - Night Duty Manager el 5 jul. 2023
Dear Jose,Thank you very much for your 5/5 rating!! Our entire team are very pleased to see you were impressed with our overall quality & hospitality provided during your stay. On behalf of our whole team here at The Resident Kensington, thank you for staying with us & we hope to see you again very soon!Best RegardsAbdul HaqNight Duty Manager

10/10 Excelente

Patricia

Viajó con su familia y niños pequeños
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Wonderful stay in this cozy and well connected boutique hotel.
Respuesta de EJ el 9 dic. 2022
Dear Patricia,Thank you for the feedback following your stay.I am glad to see that you overall enjoyed your stay. It was a pleasure to host you on this occasion. A big well done to the whole team! :)We hope to see you again!Kind regards,Edgardo CruzReception Manager

10/10 Excelente

marta estela diaz

Viajó con su pareja
Le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
Hermoso hotel. Todo muy limpio y en orden. Súper buen ubicado a dos calles del metro y en una linda zona con restaurantes cerca. Lo recomiendo ampliamente.
Se hospedó 3 noches en septiembre de 2022
Respuesta de EJ el 9 oct. 2022
Dear Marta,Thank you for the perfect 5 out of 5 feedback following your stay.I am glad to hear everything went well with your stay and we hope to see you again.Kind regards,Edgardo CruzReception Manager

10/10 Excelente

David, MEXICO CITY

Se hospedó 3 noches en abril de 2022

10/10 Excelente

Cliente verificado

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Excelente hotel, super ubicado buena atencion, el agua de la regadera no tan caliente
Se hospedó 3 noches en noviembre de 2019
Respuesta de Brendan el 3 dic. 2019
Dear Guest, Thank you for your review, and 5 star rating! We are delighted you enjoyed your stay. I hope we have the chance to welcome you back soon! Warm regards, Brendan Hotel Manager

10/10 Excelente

Cliente verificado

Le gustó: Personal y atención, servicios, estado de la propiedad e instalaciones
Se hospedó 6 noches en octubre de 2019
Respuesta de Ejay Cruz el 4 nov. 2019
Dear Guest, Thank you for the 5 out of 5 review. We are glad that you enjoyed your stay at The Nadler Kensington. Looking forward to your next visit! Kind Regards, Ejay Cruz

10/10 Excelente

Cliente verificado

Viajó por negocios
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Muy buena ubicacion personal amable cerca de estacion de metro y muchos restaurantes
Se hospedó 1 noche en septiembre de 2019
Respuesta de The Nadler Kensington Team el 7 oct. 2019
Thank you very for your review. We appreciate you taking the time to mention your enjoyable stay and hope you will join us again in the future

10/10 Excelente

David

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Inmejorable todo un 10
De los 8 hoteles que estado en Londres este es el mejor de todos
Se hospedó 1 noche en septiembre de 2019
Respuesta de The Nadler Kensington Team el 15 sept. 2019
Thank you so most for your wonderful comments. It is fabulous to hear that we come top of your list of London hotels! We hope you will come and stay again with us at the Nadler Kensington soon

10/10 Excelente

Daniel

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
La ubicación es excelente, así como también la atención y asistencia del personal del hotel. El único aspecto que hubiese deseado fuera distinto es la dimensión de la habitación, un tanto pequeña, aunque según me comentan es algo general en Londres. Por todo lo demás, francamente para recomendar. De hecho si regreso a Londres, volvería a alojarme aquí.
Se hospedó 11 noches en julio de 2019
Respuesta de Gemma Duty Manager el 1 ago. 2019
Good evening Daniel , Thank you so much for your review - it is very much appreciated and it's lovely to hear you enjoyed your stay with us. We hope to welcome you again soon Best regards

10/10 Excelente

Cliente verificado

Viajó con su familia y niños pequeños
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
La Kitchenette, la cercania a la estación de metro.
Se hospedó 4 noches en junio de 2019
Respuesta de Brendan el 4 jul. 2019
Dear Guest, Thank you rating us 5 stars following your recent stay at The Nadler Kensington. We hope to welcome you back soon. Warm regards, Brendan Hotel Manager

8/10 Bueno

Cliente verificado

Se hospedó 3 noches en junio de 2019
Respuesta de Brendan el 6 jun. 2019
Dear Guest, Thank you for rating our hotel following your stay. I hope we have the chance to welcome you back. If you have any suggestions on how we can achieve 5 stars from you, we would love to hear :) Warm regards, Brendan Hotel Manager

8/10 Bueno

Cliente verificado

Viajó con su pareja
Le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
Muy buena ubicacion, a 2 cuadras del metro, habitacion es pequeña
Se hospedó 4 noches en febrero de 2019

10/10 Excelente

Albert

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 2 noches en marzo de 2019
Respuesta de Matt Mejsak el 5 mar. 2019
Dear Guest, Thank you for taking time to provide us with your feedback! We are glad to know that you have enjoyed your stay with us. Please let us know when you plan your next trip to London and we will be more than happy to welcome you back to The Nadler Kensington. Warmest regards, Matt Mejsak Duty Manager

8/10 Bueno

Madalina

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Friendly staff, very close to the tube, within walking distance to Kensington Palace, Hyde Park, Royal Albert Hall. Grocery shopping also quite close. Small rooms but it’s somewhat expected in a city like London.
Se hospedó 4 noches en abril de 2024
Respuesta de Gurpreet - Duty Manager el 4 may. 2024
Dear Madalina, Thank you for choosing to stay at The Resident Kensington and for you 4* rating. We're pleased to hear that you found our reception team to be friendly, we hope you felt welcomed and comfortable to speak to the team during your stay with us. we are happy to hear that you also enjoyed the Kensington neighbourhood and all that it has to offer our guests. We're sorry to hear that you found your standard double room to be small, we would highly recommend one of our King rooms for a more spacious stay. Thank you again for choosing to say at The Resident, we hope to have the chance to welcome you back some time in the future, on a future trip to London.

10/10 Excelente

David

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
The property exceeded our expectations. An added benefit was its close proximity to the tube station. We would definitely stay again.
Se hospedó 3 noches en abril de 2024
Respuesta de Gurpreet - Duty Manager el 2 may. 2024
Dear David,Thank you for your 5* rating and for choosing to stay at The Resident Kensington. We are happy to see that you had an overall great stay with us and that we exceeded your expectation. We are pleased to hear that you were especially happy with the location of the hotel, being only a 5 minute walk from Earls Court Station. Thank you for letting us know that you would choose to stay with us again in the future. Thank you again for staying at The Resident and we look forward to welcome you back !

8/10 Bueno

Bernie

Viajó con su pareja
The room was tiny but actually just big enough and clean. Bed was good although small but we managed and the location was excellent near Earls Court station so near to everything and we got around well. Very easy and ends up being a great choice
Se hospedó 3 noches en abril de 2024
Respuesta de Gurpreet - Duty Manager el 30 abr. 2024
Dear Bernie, Thank you for staying at The Resident Kensington and for your 4/5 rating. We sorry to hear that you found your small double room to be small, we understanding for that for some guest this room category can feel quite snug. We hope you were able to speak to our reception team regarding a possible room upgrade, depending on availability, we're happy to look into large room categories, we would recommend a King room for a spacious stay. We're pleased to hear that you enjoyed the Kensington neighbourhood and the hotels location, being only a 5 minute walk from Earls court station, and that you had smooth journeys travelling round London. Thank you again for staying at The Resident, we hope to have the chance to welcome you back some time in the future.

10/10 Excelente

Julie

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Thank you !
Se hospedó 7 noches en abril de 2024
Respuesta de Yash el 29 abr. 2024
Dear Julie,Thank you for taking the time to share with us your feedback, and thank you for choosing to stay with us at The Resident Kensington hotel.I am happy to see that you overall enjoyed your stay and appreciated our heartfelt hospitality.We strive to provide the best possible experience for our guests and we greatly appreciate your feedback. Team is always open to hearing any suggestions and recommendations you might have.I hope you enjoyed our quiet residential location as well, just 5 minutes away from Earl's Court station and all it offers to our residents. Museums, palaces and parks, Kensington is truly one of London’s treasures, With an abundance of incredible little eateries, secret bars, and pub gardens, there is something for every taste. We hope to welcome you back on your next trip to London and if you need any information or assistance, our team is here for you at all times.Have a lovely evening!Best Regards,Yash - Duty Manager

8/10 Bueno

Nicole

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Unique and quaint hotel with lovely service. Incredibly convenient to get where ever you need. Great bakery and affordable restaurants near bay as well. I would definitely stay here again, I would just recommend spend g a bit more on a bigger room, something that doesn’t have construction outside your window. All and all great accommodations with outstanding service.
Se hospedó 3 noches en abril de 2024
Respuesta de Gurpreet - Duty Manager el 29 abr. 2024
Dear Nicole,Thank you for choosing to stay at The Resident Kensington and for your 4/5 rating. We are pleased to hear that you had a great experience speaking to our reception team, we hope you felt welcomed and comfortable to speak to our team throughout your stay. We are happy to hear that you enjoyed your stay in the Kensington neighbourhood and visited some of our favourite or recommended restaurants & cafes. Thank your for your feedback regarding your room. We're sorry to hear that you experienced construction noise. Our reception team are available 24/7 for any feedback and to provide you the option to change room for a more quiet stay. The team would like to thank you for taking the time to leave us your feedback, we will look into ways to make improvements towards our future guests stay. We look forward to welcome you back to The Resident Kensington some time in the future.

10/10 Excelente

Maureen Del

Le gustó: Limpieza, personal y atención
Se hospedó 4 noches en abril de 2024
Respuesta de Gurpreet - Duty Manager el 23 abr. 2024
Dear Maureen,Thank you for choosing to say at The Resident Kensington and for your 5* rating. We are so happy to see that you had a great stay with us and that The Resident had met your expectation. We hope to welcome you back some time in the future.

10/10 Excelente

Rose

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Very close to town,walkable! Great pubs!
Se hospedó 4 noches en abril de 2024
Respuesta de Ronaldo el 21 abr. 2024
Dear Rose,Thank you so much for staying at our hotel.We do appreciate this wonderful feedback.We hope you have an amazing day ahead and if you ever wish to visit London again we would love to see you visit our hotel.Please do let us know if we can do anything for you.Take care.Kind RegardsNight Reception

10/10 Excelente

Arindam

Viajó con su familia
Le gustó: Personal y atención, servicios, estado de la propiedad e instalaciones
During our week-long stay at Resident Kensington in London over Spring Break, we were thoroughly impressed by the exceptional service and attention to detail that made our celebration of our daughter's upcoming graduation truly special. From the moment we arrived, the staff were incredibly accommodating. Despite our room not being immediately ready, our wait was made comfortable with complimentary tea and snacks in the lobby. The staff consistently went above and beyond, providing excellent recommendations for local dining, sightseeing, and activities that ensured great value for our money. A highlight was the concierge securing us a reservation for a traditional British Sunday roast—an experience we eagerly anticipated and thoroughly enjoyed. Although there were minor issues with plumbing and housekeeping, the staff addressed these promptly and effectively, underscoring their commitment to service excellence. The hotel's location is also a significant advantage. Situated centrally in Kensington, it is just a 4-5 minute walk from Earl’s Court Tube Station, making it incredibly convenient for exploring London with most major attractions within a 10-30 minute Tube ride. The area offers an array of dining and takeaway options, adding to the convenience. While the hotel lacks in-house amenities like a restaurant, gym, or pool, this is more than compensated for by the high standards of service. The rooms were immaculately cleaned daily, and were well-equipped with a microwave,
Se hospedó 6 noches en abril de 2024
Respuesta de Yash el 15 abr. 2024
Dear Arindam,We extend our heartfelt gratitude to you for taking the time to share your delightful feedback with us. It brings us immense joy to learn that your recent stay at The Resident Kensington was a memorable experience.Our dedicated reception team is committed to ensuring that every guest receives exceptional service, and your kind words serve as a testament to their hard work. Your satisfaction is our ultimate reward, and we are thrilled to have met your expectations.The Resident Kensington is nestled in a serene residential enclave, a mere 5-minute stroll from Earl’s Court station. Our privileged location offers a gateway to the cultural treasures of Kensington, including museums, palaces, and picturesque parks. Whether you seek hidden culinary gems, cozy pubs, or charming secret bars, this neighbourhood caters to every discerning taste.We hope to welcome you back on your next trip to London, and if you need any information or assistance, our team is here for you at all times.I wish you a lovely evening!Best Regards,Yash - Duty Manager

10/10 Excelente

David Edward

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Loved this hotel. Staff were nice and helpful. Room was neat and clean. Wonderful neighborhood and just around the corner from Earl’s Court tube station which was very convenient. Would definitely stay here again.
Se hospedó 5 noches en marzo de 2024
Respuesta de Daniel - Duty Manager el 13 abr. 2024
Dear David,Thank you so much for your kind words! We're delighted to hear that you loved your stay with us and that our team, cleanliness, and convenient location met your expectations.We're glad you enjoyed our wonderful neighbourhood and found our proximity to Earl's Court tube station convenient.We look forward to welcoming you back on your next visit!Kind Regards,Daniel - Duty Manager

10/10 Excelente

Terry

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
it was nice, even with a small room.
Se hospedó 2 noches en abril de 2024
Respuesta de Daniel - Duty Manager el 13 abr. 2024
Dear Terry,Thank you for taking the time to leave us such a good review! We're thrilled to hear that you had a pleasant stay with us and that you appreciated our service.We understand that room size can vary, but we're delighted to hear that even with a smaller room, you still enjoyed your experience with us. Our aim is to provide a comfortable and enjoyable stay for all our guests, and we're glad to hear that we succeeded in doing so for you.We hope to have the pleasure of welcoming you back again soon!Kind Regards,Daniel - Duty Manager

8/10 Bueno

Michele

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
I was disappointed in the size of the room they initially put us in. I don’t usually complain or ask for my VIP perks but I mentioned the room was smaller than the one I booked and was told they could upgrade us to a larger room for a fee. When I mentioned the VIP benefit they had advertised on Expedia for a free upgrade when available they told me they didn’t know anything about that, just the welcome bottle of wine. We paid for the upgrade and everyone was courteous and helpful. Normally I wouldn’t have upgraded for just me and my husband but our two suitcases would literally not fit in the room. The larger room was not large by any means but big enough to fit our luggage. I’m a little surprised by their high customer rating.
Se hospedó 3 noches en abril de 2024
Respuesta de Gurpreet - Duty Manager el 8 abr. 2024
Dear Michele,We firstly would like to thank you for choosing to stay at The Resident Kensington. We're sorry to hear that we did not meet your expectations upon arrival. I can see that you initially booked a standard double room with us, and had upgraded to a King room. Unfortunately our reception team were unable to offer a free upgrade on this occasion as our team member had to create availability for you to upgrade, due to having a lack of availability in our larger categories. We are pleased to hear that you found our reception team to be helpful, the team try their best to be as helpful and accommodating to our guest and strive for all guest to feel welcomed and for the hotel to feel like a home away from home. We thank you again for staying at The Resident Kensington and for your 4/5 rating.

10/10 Excelente

George

Viajó en grupo
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Good location just a block from an Underground station. The staff was very welcoming and helpful. We had a King room and the space was good. Appreciated the convenience of the kitchenette. Would definitely stay here again.
Se hospedó 2 noches en marzo de 2024
Respuesta de Daniel - Duty Manager el 5 abr. 2024
Dear George,Thank you so much for taking the time to share your experience with us!We're delighted to hear that you enjoyed your stay and found our location convenient.It's wonderful to know that our team made a positive impression and that you found them welcoming and helpful. Providing excellent service is always our top priority.We're thrilled that you found your King room spacious and that you appreciated the convenience of the kitchenette. We strive to ensure our guests have all the comforts they need during their stay.We can't wait to welcome you back for another fantastic experience! Please don't hesitate to reach out if there's anything we can do to make your next stay even more enjoyable.Kind Regards,Daniel - Duty Manager

10/10 Excelente

??

Viajó con su familia y niños pequeños
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
空港、最寄りからも近く、閑静な場所にあり子連れ旅でしたがら安心して過ごすことができました。 部屋も清潔で非常に満足できる内容でした。
Se hospedó 3 noches en marzo de 2024
Respuesta de Gurpreet- Duty Manager el 26 mar. 2024
Dear Hirohito, Thank you for choosing to stay at The Resident Kensington. We are pleased to hear that you found the hotels location to be convenient, being a 5 minute walk from earls court station and 1 train ride away from Heathrow Airport. We are glad to hear you found your stay with us to be comfortable and had a peace of mind while travelling with your child. We will certainly let our housekeeping team know that they did a great job when servicing your room.Thank you again for staying at The resident Kensington and we hope to welcome you back some time in the future.

10/10 Excelente

Blake

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Great location in a quiet neighborhood. Easily walkable to multiple Tube lines.
Se hospedó 3 noches en marzo de 2024
Respuesta de Norberto el 25 mar. 2024
Dear Blake,I hope you are doing well!Thank you for staying with us in London.We appreciated you taking your precious time to write us a positive review.Indeed our hotel is situated in a great neighbourhood, with a walking distance of 5 - 10 minutes to the tube, restaurants, shops and many places of attraction.We hope to see you again soon.Many thanks,NorbertoNight manager

10/10 Excelente

Stephanie

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Would definitely stay again. Lovely hotel & very pleasant staff with excellent customer service
Se hospedó 1 noche en marzo de 2024
Respuesta de Norberto el 25 mar. 2024
Dear Stephanie,We hope you are doing well!Thank you for staying with us in London.We really appreciated you taking your valuable time to write us a such nice and powerful review, thank so you much. And we would love to welcome you back to our lovely hotel.Have a great day.NorbertoNight manager

10/10 Excelente

Sharon

Viajó en grupo
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Lovely hotel in a quiet residential area 2 mins walk from Earl's Court tube. Our 3 bed room had a small kitchenette area which I wasn't expecting but appreciated. As a VIP Expedia guest the handwritten welcome note and complementary bottle of wine were a nice touch. Would recommend.
Se hospedó 1 noche en marzo de 2024
Respuesta de Norberto el 25 mar. 2024
Dear Sharon,I hope you are doing fine!Thank you for a such an amazing review, we really appreciated you taking your valuable time to write us this warm review, we would love to see you again soon. I wish you have a great day.Many thanks,NorbertoNight manager

10/10 Excelente

James

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Very convenient
Se hospedó 3 noches en marzo de 2024
Respuesta de Norberto el 25 mar. 2024
Dear James,I trust you doing well!Thank you for taking your precious time to write a positive review, we appreciated it. And thank you for staying with us.Have a good day.Many thanks,NorbertoNight manager

10/10 Excelente

Jacques

Viajó por negocios
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
À refaire
Se hospedó 3 noches en marzo de 2024
Respuesta de Norberto el 25 mar. 2024
Dear Jacques,I hope you doing well!Thank you for have chosen to stay at The Resident Kensington hotel.I'm pleased to know that you would like to visit our hotel back in the future. Thank you for your positive review.I wish you have a nice day.Warm regards,NorbertoNight manager

10/10 Excelente

Christina

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
The area is quiet. Room is small but has every thing in need. Close to underground station and can walk to the museum St. only complained that one spoon was not very clean, Also, the fridge is too close to the draw on top. Everytime I opened the fridge door, my finger got scratched by the sharp edge of the drawer and my skin was peeled off.
Se hospedó 3 noches en marzo de 2024
Respuesta de Norberto el 20 mar. 2024
Dear Christina,Thank you for taking your precious time to leave us a constructive review. The small double rooms can feel a bit too small depending on the purpose of the stay, the standard double gives a different feeling as it is a bit more spacious. We have informed our Housekeeping team of the occurrence with the spoon that wasn't very clean, so that appropriate measure is taken to prevent it from happening again. Our maintenance team has also been informed to investigate the positioning of the fridge in the room.Thank you again for your review. This helps us to make improvements and accommodate our guests better.I hope you have a great dayMany thanks,NorbertoNight manager.

10/10 Excelente

Dina

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
While the room was on the smaller side all of the amentitues were top nitch. The staff at the front desk was extremely helpful in transportation to the airport and west end experiene planning. Wine hour was great and relaxing. All in all a great place to stay
Se hospedó 3 noches en marzo de 2024
Respuesta de Yash el 15 mar. 2024
Dear Dina,Thank you for sharing your feedback with us, and we sincerely appreciate your choice to stay at The Resident Kensington hotel.I’m delighted to learn that you had an overall enjoyable experience and that our heartfelt hospitality left a positive impression on you.As a team, we are committed to delivering the best possible service to our guests, and your feedback is invaluable to us. We are always open to hearing any suggestions or recommendations you may have.Our quiet residential location, just a 5-minute walk from Earl’s Court station, offers easy access to the rich cultural tapestry of Kensington. From museums and palaces to serene parks, this area truly embodies London’s treasures. Whether you’re exploring incredible eateries, discovering secret bars, or relaxing in pub gardens, there’s something for every taste.I apologize if the small double room felt compact. It is our smallest room type, designed for two guests. If availability permits, we would gladly arrange a room upgrade for you during your next visit.We look forward to welcoming you back on your future trips to London. Should you require any information or assistance, our dedicated team is available to assist you at all times.Best Regards,Yash - Duty Manager

2/10 Terrible

Alexander

Se hospedó 3 noches en marzo de 2024
Respuesta de Daniel - Duty Manager el 4 abr. 2024
Dear Alexander,We appreciate you taking the time to share your feedback with us.We're sorry to hear that your experience did not meet your expectations. Your satisfaction is important to us, and we would like to learn more about your concerns to improve our services. Please feel free to reach out to us directly so we can address any issues you encountered.We hope to have the opportunity to make things right and regain your trust in the future.

8/10 Bueno

Philip

Se hospedó 1 noche en marzo de 2024
Respuesta de Gemma - Duty Manager el 26 mar. 2024
Dear Philip, Thank you for your feedback. Your review is much appreciated and we hope to welcome you back again soon Kind regards

10/10 Excelente

Susan

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
A lot of careful thought has obviously gone into making everything comfortable and efficient. The little kitchenette was especially welcome when i just wanted a microwave snack rather than go out to eat after a busy day sightseeing.
Se hospedó 2 noches en febrero de 2024
Respuesta de Yash el 1 mar. 2024
Dear Susan,I would like to express my sincere gratitude for taking the time to provide us with your invaluable feedback. Additionally, I wish to convey our appreciation for choosing The Resident Kensington hotel for your accommodation requirements.It gives me great pleasure to hear about your overall satisfaction with your stay and your recognition of the genuine hospitality extended by our team.Our primary goal is to consistently provide an exceptional guest experience, and your insights significantly contribute to our continuous efforts in this regard. We welcome any further suggestions or recommendations you may have to improve our services.Furthermore, I trust that you found our peaceful residential setting, conveniently located just 5 minutes from Earl's Court station, to enhance your experience. Kensington's wealth of cultural attractions, including museums, palaces, and parks, along with its diverse culinary offerings, undoubtedly enrich the London experience for our esteemed guests.We look forward to the opportunity to host you again on your future visits to London. Please feel free to contact our dedicated team if you require any assistance or information.Wishing you a pleasant evening ahead!Best Regards,Yash - Duty Manager

10/10 Excelente

Martin S

Viajó con su familia y niños pequeños
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Very nice staff. Helpful. Close to the underground to get around easily.
Se hospedó 3 noches en febrero de 2024
Respuesta de Yash el 1 mar. 2024
Dear Martin,I extend my sincere gratitude for taking the time to provide us with your valuable feedback. Additionally, I wish to express our appreciation for selecting The Resident Kensington hotel for your accommodation needs.It brings me great pleasure to learn of your overall satisfaction with your stay and your acknowledgment of the genuine hospitality extended by our team.Our primary objective is to consistently deliver an unparalleled guest experience, and your insights contribute significantly to our ongoing efforts in this regard. We welcome any further suggestions or recommendations you may have to enhance our services.Furthermore, I trust that you found our tranquil residential setting, conveniently located a mere 5 minutes from Earl's Court station, to be conducive to your experience. Kensington's rich array of cultural attractions, including museums, palaces, and parks, coupled with its diverse culinary scene, undoubtedly enriches the London experience for our esteemed guests.We eagerly anticipate the opportunity to host you again during your future visits to London. Please do not hesitate to reach out to our dedicated team should you require any assistance or information.I wish you a pleasant evening ahead!Best Regards,Yash - Duty Manager

10/10 Excelente

Rami, jerusalem

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Top notch room, very comfortable and clean. Pleasant and helpful staff. Location just off Earl's Court is super convenient.
Se hospedó 5 noches en febrero de 2024
Respuesta de Yash el 28 feb. 2024
Dear Rami,Thank you for sharing your feedback with us and for choosing to stay at The Resident Kensington hotel.I’m delighted to hear that you enjoyed your stay and appreciated our warm hospitality. Our team is committed to providing the best possible experience for our guests, and we value your input. If you have any suggestions or recommendations, please feel free to share them with us.Our quiet residential location, just 5 minutes away from Earl’s Court station, offers easy access to museums, palaces, and parks. Kensington truly is one of London’s hidden gems, with a plethora of charming eateries, secret bars, and inviting pub gardens to explore.We look forward to welcoming you back on your next trip to London. Should you need any information or assistance, our team is available to assist you at all times.Have a wonderful evening! Best Regards,Yash - Duty Manager

10/10 Excelente

Rachel

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
It was nice and cozy, felt like home and comfortable to be in. The staff was super helpful anytime we needed something!
Se hospedó 4 noches en febrero de 2024
Respuesta de Daniel - Duty Manager el 26 feb. 2024
Dear Rachel,Thank you so much for your kind words! We're thrilled to hear that you found our hotel cozy and welcoming, just like home. Providing a comfortable and accommodating experience for our guests is always our top priority, and we're delighted that our team could assist you whenever needed. We appreciate your feedback and look forward to welcoming you back on your next visit!Kind Regards,Daniel - Duty Manager

10/10 Excelente

Chiho

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
It was my second stay. The hotel was like a home and very comfortable same as before. The hotel area is safe and it was convenient to go everywhere. We would like to stay again.
Se hospedó 2 noches en febrero de 2024
Respuesta de Yash el 25 feb. 2024
Dear Chiho,Thank you for taking the time to share your wonderful feedback with us. We greatly appreciate your continued patronage and are delighted to hear that your second stay at The Resident Kensington felt like home and was just as comfortable as before.Our team is committed to providing heartfelt hospitality, and it warms our hearts to know that we succeeded in making your experience memorable. Your kind words about our reception team are truly motivating, and we will continue to strive for excellence.The quiet residential location of our hotel, a mere 5-minute walk from Earl’s Court station, offers a wealth of opportunities for exploration. From museums and palaces to beautiful parks, Kensington truly is one of London’s hidden gems. And with an array of delightful eateries, secret bars, and charming pub gardens, there’s something to suit every taste.Next time, we will do our utmost to offer you a complimentary room upgrade, subject to availability. We look forward to welcoming you back on your next trip to London. Should you require any information or assistance, our dedicated team is always here to assist you.Thank you once again for choosing The Resident Kensington. We can’t wait to host you again!Best Regards,Yash - Duty Manager

10/10 Excelente

Jimin

Viajó con su familia y niños pequeños
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Very kind staff. Many food shops and undergound station nearby. We stayed in superior, the size of the room didn’t bother us at all. Room was clean,cozy and bright, the bathroom was fine.
Se hospedó 2 noches en febrero de 2024
Respuesta de Yash el 24 feb. 2024
Dear Jimin,Thank you for taking the time to share with us your feedback, and thank you for choosing to stay with us at The Resident Kensington.I am happy to see that you overall enjoyed your stay and appreciated our heartfelt hospitality.We strive to provide the best possible experience for our guests, and we greatly appreciate your feedback. The team is always open to hearing any suggestions and recommendations you might have.I hope you enjoyed our quiet residential location as well, just 5 minutes away from Earl's Court station and all it offers to our residents. Museums, palaces, and parks, Kensington is truly one of London’s treasures, With an abundance of incredible little eateries, secret bars, and pub gardens, there is something for every taste. We hope to welcome you back on your next trip to London, and if you need any information or assistance, our team is here for you at all times.I wish you a lovely Saturday!Best Regards,Yash - Duty Manager

10/10 Excelente

Carolyn

Le gustó: Limpieza, estado de la propiedad e instalaciones
Professional, friendly, informed staff. Tastefully decorated.
Se hospedó 9 noches en febrero de 2024
Respuesta de Daniel - Duty Manager el 22 feb. 2024
Dear Carolyn,Thank you for the perfect 5 out of 5 rating!We're absolutely thrilled that you had such an amazing experience with us.Your kind words means the world to us, and we're delighted to have met your expectations. Our team works hard to ensure every guest feels valued and has a memorable stay, so hearing your feedback is incredibly rewarding.We can't wait to welcome you back for another fantastic experience soon!Kind Regards,Daniel - Duty Manager

10/10 Excelente

Jeanie

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Had a great one night stay as a solo, female traveller. Lovely staff and clean/cosy room. Great shower with Molton Brown products and tea/coffee area. Close to transit. Would recommend.
Se hospedó 1 noche en febrero de 2024
Respuesta de Gurpreet - Duty Manager el 20 feb. 2024
Dear Jeanie, Thank you for choosing to stay at The Resident Kensington. It was lovely speaking to your during check in. We thank you for the 5/5 rating and for taking the time to leave us a review. We are so happy to hear that you found your one night stay with us to be comfortable and safe (being a solo traveller) and especially enjoyed our Molton Brown products ! We thank you again for staying at The Resident Kensington and hope to welcome you back again.

6/10 Aceptable

Valerie

Viajó con su pareja
Le gustó: Limpieza, personal y atención
Great staff. Management needs to add some comfort to the rooms. No bath mat (have to request), no extra blankets. Have those things already there for the guest. Little things go a long way.
Se hospedó 7 noches en febrero de 2024
Respuesta de Gurpreet - Duty Manager el 17 feb. 2024
Dear Valerie, Thank you for choosing to stay at The Resident Kensington. We're sorry to hear that your stay with us was not as comfortable as you had hoped it to be. A bath mat is placed in all rooms, however rubber mats are provided upon request. Our reception team are available 24/7 to provide our guest with any extra amenities. Guest are also welcome to request additional blankets prior or during their stay. Unfortunately we do not place extra blankets in the room unless requested in advance, but the team are more than happy to provide you with extra duvets to make your stay feel more comfortable.We are glad to hear that you had a pleasant time speaking to our reception team and we hope that they were of help during your stay. We thank you for your feedback and will certainly pass this on to management in order to make improvements and create a more comfortable stay for our guest. Thank you again for staying at The Resident Kensington.