2/10 Terrible
Trevor
Viajó con su familia
15 sept. 2025
No le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
The only positive about this rental was its central location, close to Oxford Circus. Unfortunately, everything else about our stay fell far below expectations—especially given the price point, which was comparable to reputable hotels in Soho.
Upon arrival, we were immediately disappointed. We had to clean up multiple dead mice in the unit, the bathroom door handle fell off trapping me inside (used a kitchen knife to get out), and every single window handle was broken. Mold and water damage were visible throughout the space, and small ants were present across the unit. The overall condition was run-down, with stained towels, worn furniture, and bowed floors.
Our stay was further disrupted by unannounced construction in the hallway, with carpet replacement work being carried out during our trip. A stranger also entered the unit to repair the shower without prior notice, which was both unsettling and unprofessional.
Basic amenities were sorely lacking. For an 8-day stay, only two rolls of toilet paper were provided. The oven didn’t work, and there was no air conditioning. With the windows closed, the heat was uncomfortable; with them open, we were kept awake by drunk people every night.
This trip was meant to be special, as it was my elderly father’s first visit to London. Instead, the conditions of this apartment left us both sick and deeply disappointed. The small 20% refund offered does not begin to make up for the unhygienic and unsafe state of the property.
Trevor
Se hospedó 7 noches en septiembre de 2025