4/10 Mediocre
Dana C., San Rafael
9 oct. 2025
We arrived at the apartment at 16:30 (check-in is promised at 15:00) and the key was not in the lockbox. I contacted the host and after a few minutes, was told they'd look into it. Apparently the housekeeping staff was still working. I was told they'd come down and unlock the door. We waited 10 minutes and no one came so we had to contact the host again. Put on hold again to find out why. Housekeeping finally came down 5 minutes later. The apartment was filthy. Stains on the carpet, couch, and very very small. The pictures mis represent the size. And, housekeeping wasn't anywhere near finished. We had to rush to get to a concert that night. We told the host we were leaving and they pleaded we stay. We said we didn't have time to wait so got a hotel nearby. The staff was very pleasant to work with, but this was unacceptable. The apartment should have been ready for us by 15:00! - or sooner. I was issued a full refund without penalty, as expected, but had to incur a 35 pound Uber ride and hassle of finding a hotel.
Dana C.
Se hospedó 3 noches en septiembre de 2025















