4/10 Mediocre
Tatiana C.
10 jul. 2024
No le gustó: Limpieza
Location is the only great thing about this house!
Upon arrival to this property it was clear that not much cleaning had been done: toilets were dirty; beds weren't properly made, there were hairs on sheets and brown dirty stains, dead insects all over the house. Very bare minimum cleaning was done.
Additionally insects were all over the house! In the bathrooms, rooms, kitchen. There were lots of bees around the deck, which made it hard to enjoy the outdoor space. This house desperately needs some pest control.
The bathroom door on the main floor is broken, so you have to lock the laundry room door to use the bathroom. The property also has portable AC units in some of the rooms, not all. If you are going during hot summer days, the house may be hot.
Also, FYI the property management for this property is Vacasa. Unfortunately you are not directly communicating with a person and it was frustrating. I requested an early check in, I was told that we would be able to check in between 1-2pm if the house was ready. We arrived at the property at 3:30pm, 30 minutes before check in and we couldn’t check in. Vacasa kept telling us that they couldn’t let us in because of the code programming. Eventually I escalated the situation since we were outside the house with a newborn and toddlers and they approved the 30 min early check in. Customer service was poor and agents on the phone were not very nice.
The only positive thing about this house was honestly the views. They were amazing!
Tatiana C.
Se hospedó 3 noches en julio de 2024