4/10 Mediocre
Noemi U.
10 oct. 2025
No le gustó: Limpieza
The property was nice, but unfortunately, customer service was really poor, and the mattress cover of the sofa bed was full of stains (months worth of stains - see pictures attached) which affected me greatly. I was also charged deposit fees for a damaged shutter (attached by 2 hinges on the external wall - one was missing) probably caused by the extremely violent storm and winds hitting Livorno the day I arrived. The building is one block from the seaside and exposed to the elements. This reparation should have been part of regular maintainance of the property and not fall to a customer going in vacation. The owner charged me saying that they go through a meticulous walk through before a customer comes, but it was not meticulous enough to detect the stains on the mattress cover. Stressful experience that I would definetly not recommend.
Noemi U.
Se hospedó 6 noches en septiembre de 2025