Dear Gabriel,Thank you very much for this positive review.We are pleased that we were able to meet your expectations.We hope to welcome you back.Best wishes,Ricardo Sá, General Manager

Apreciada Romina,Nos complace saber que disfrutó de nuestra ubicación cerca de la Plaza do Comercio y que encontró la habitación bonita y completa. Nos esforzamos por ofrecer un ambiente acogedor y cómodo para nuestros huéspedes, y nos alegra saber que lo logramos en su caso.También apreciamos sus comentarios sobre nuestro desayuno. Nos enorgullecemos de ofrecer un desayuno buffet variado con opciones para todos los gustos, y nos alegra saber que cumplió con sus expectativas. Agradecemos su recomendación a futuros huéspedes.Tras una estancia tan agradable, esperamos que vuelva a visitarnos en un futuro. Un saludo muy cordial,

Estimado huésped,Su reseña nos da idea de que pudo disfrutar de una estancia correcta y agradable en nuestras instalaciones. Gracias por elegirnos y por su tiempo a la hora de compartir sus sensaciones.Será muy grato volver a tener la oportunidad de darle la bienvenida. Saludos cordiales,Guillermo López, Director general

Estimado Eduardo,Estamos muy felices sabiendo que ha tenido una estancia perfecta en nuestro My Story Hotel Ouro.Tras leer su amable reseña llegamos a la conclusión de que ha disfrutado mucho de su experiencia alojándose en nuestro hotel y eso es algo que nos llena de alegría. Es estupendo comprobar que encontró en su habitación la comodidad deseada y que, gracias a la estratégica ubicación de nuestro establecimiento, se encontró en todo momento cerca de los muchos lugares de interés que ofrece la ciudad. Gracias por sus elogios.Esperamos tener la ocasión de volver a darle la bienvenida nuevamente. Un saludo,Rita Mendes, Directora general

Apreciado huésped,Nos hace felices recibir tan gratas noticias acerca de su formidable experiencia en My Story Hotel Ouro y, en especial, que haga tan amable mención al cálido trato brindado. Nuestro personal trata de cuidar cualquier detalle o necesidad que puede surgir, por lo que nos reconforta que haya reparado en tan delicado trabajo. Para nosotros, ha sido un placer contribuir a su bienestar.En el deseo de recibirle en alguna otra oportunidad, reciba un saludo cordial.Carla Pereira, Directora general

Estimada Teena,Gracias por elegir My Story Hotel Ouro y por hacernos llegar su testimonio.Es fantástico comprobar, por sus comentarios y su inmejorable puntuación, que su estancia fue satisfactoria y que encontró todo a su gusto. Agradecemos que haya destacado positivamente nuestra privilegiada ubicación, perfecta para visitar la ciudad, así como las instalaciones de las que disponemos.Por otra parte, nos alegra que la atención brindada por parte de nuestro personal estuviera a la altura de sus expectativas. Nuestro equipo intenta cuidar hasta el último detalle para que los huéspedes se sientan como en casa y nos alegra haberlo logrado en su caso. Su satisfacción es nuestra mayor recompensa.Esperamos poder darle la bienvenida de nuevo en otra ocasión.Un saludo cordial,Rita Mendes, Directora general

Apreciada Carmen, Nos llena de satisfacción comprobar a través de su opinión que su estancia entre nosotros ha cubierto sus expectativas y que se lleva una muy buena impresión de su experiencia en nuestras instalaciones. No cabe duda de que Lisboa es una ciudad para pasearla, para ser explorada tranquilamente y, en ese sentido, nuestra céntrica ubicación resulta ideal para que el visitante la disfrute a pie. Sería un placer que nos honrara nuevamente con su presencia en un futuro próximo. Atentamente, Rita Mendes, Directora general

Dear Dennis,We thank you for taking the time to share your feedback about your recent stay.We are glad to hear that you found our service to be friendly and helpful. Our team always strives to provide the best possible assistance to our guests. It's also great to know that you appreciated the cleanliness of your room. We take pride in maintaining a high standard of cleanliness throughout the hotel.We hope that we may have the pleasure of seeing you again in the future. Kindest regards,Ana Pata, Hotel Manager

Dear Carlos,Thank you for sharing your review.It is nice to know that you enjoyed your overall experience with us. We have duly noted your comment concerning our receptionist and we will be sure to address this with our team to ensure that we are always providing our guests with the most efficient and professional service possible.We hope that you will return on a future occasion. Best regards,Ana Pata, Hotel Manager

Dear Carol,Thank you for this positive review.It is rewarding to know that you had such a pleasant experience with us; this inspires our team to continue upholding our high standards of service.We would be glad to have you return for another memorable stay.Best wishes,Ana Pata, Hotel Manager

Dear Clarence,Thank you for your feedback.We are elated that the buffet breakfast met your expectations and started your day on a delightful note.However, we regret any inconvenience caused by the low ceiling sections in your room. Our hotel's unique architecture sometimes presents these challenges, and we appreciate your understanding.The comfort of your sleep is paramount to us, and it's gratifying to know that you found the queen size bed comfortable. Our team strives to provide excellent service, and your acknowledgment of their efforts is truly appreciated. We are also pleased that the offerings at our restaurant contributed positively to your stay.Your satisfaction with the cleanliness of the room and the amenities provided reflects our commitment to ensuring a memorable experience for our guests. While we note your rating on the hotel's condition, we continuously work towards maintaining the charm and character of our historical building.We hope to welcome you back again soon.Best wishes,Ana Pata, Hotel Manager

Caro Mário,agradecemos a sua preferência e avaliação.Ficamos muito satisfeitos por termos ido ao encontro das suas expectativas.Esperamos que tenha a oportunidade de regressar em breve. Cumprimentos,Ana Pata, Hotel Manager

Sehr geehrte Marina,vielen Dank für Ihren Besuch und Ihr Feedback!Wir freuen uns, dass Sie die gemütliche Einrichtung unserer Zimmer positiv hervorgehoben haben. Diese sind von der portugiesischen Fliesenästhetik inspiriert und sollen unseren Gästen eine Atmosphäre des Wohlbefindens bieten.Es tut uns leid zu hören, dass die Dusche und die daraus resultierenden Wasseransammlungen im Bad nicht Ihren Erwartungen entsprachen. Bitte seien Sie versichert, dass wir stets bemüht sind, die Instandhaltung unserer Einrichtungen zu gewährleisten, um unseren Gästen einen angenehmen Aufenthalt zu ermöglichen. Wir bedauern, dass der Frühstücksbereich aufgrund der geschichtlichen Architektur unseres Gebäudes begrenzt ist, jedoch wird unser Frühstücksbuffet stets gelobt für seine Vielfalt und Qualität.Unser Team setzt sich mit Leidenschaft dafür ein, dass sich unsere Gäste bei uns wohlfühlen und einen hervorragenden Service erhalten. Wir hoffen, dass Sie dennoch einige positive Aspekte Ihres Aufenthalts bei uns in guter Erinnerung behalten.Hoffentlich hatten Sie noch eine schöne Heimreise und besuchen uns auch in der Zukunft wieder.Freundliche Grüße und alles Gute,Ana Pata, Hotel Manager

Dear Virgilio,Thank you for such a positive review of your stay with us.We're thrilled to hear you appreciated our central location, right in the beating heart of the city, and just steps away from convenient subway access. It's wonderful to know that the cleanliness and safety of our hotel met your expectations. Our team works diligently to maintain high standards of cleanliness and guest satisfaction, which we see reflected in your generous scores.The entire team look forward to welcoming you back on a future visit.Kind regards,Ana Pata, Hotel Manager

Caro Daniel,agradecemos o seu simpático comentário.É para nós uma satisfação que tenha optado pelo nosso hotel — e que este tenha ido ao encontro das suas expectativas.Esperamos recebê-lo novamente em breve. Atenciosamente,Ana Pata, Hotel Manager

Dear Etienne,Thank you for your feedback about your stay.We regret that your time with us did not meet all your expectations and would be interested in knowing what we could have improved.We hope to welcome you back in the future for an improved stay.Kind regards,Ricardo Sá, Cluster General Manager

Dear Kimberlee,Thank you for this great feedback about your recent stay.It's delightful to hear how much you enjoyed our prime location, nestled in the heart of Lisbon's historic district, and that our restaurant's offering resonated so well with you. Your kind words about the homely atmosphere of our boutique hotel and the attentive service provided by our desk and restaurant staff are truly appreciated. Our team strives to ensure every guest feels seen and valued, so it's wonderful to know we succeeded during your stay.We look forward to welcoming you back.Season's Greetings!Ricardo Sá, Cluster General Manager

Cara Catarina,agradecemos o seu simpático comentário.Apraz-nos saber que apreciou a localização central do nosso hotel. De facto, estamos muito próximos de pontos icónicos como a Praça do Comércio, a Rua Augusta e o Chiado.Lamentamos que o tamanho do quarto não tenha correspondido totalmente às suas expectativas. Compreendemos que, devido à singularidade do edifício histórico onde estamos instalados, alguns quartos podem ter dimensões variadas, mas asseguramos sempre o conforto e a funcionalidade, independentemente do tamanho, tal como pode experienciar.Simultaneamente, é gratificante ter conhecimento que o serviço de pequeno-almoço foi do seu agrado, pois valorizamos a diversidade e a qualidade dos produtos que oferecemos aos nossos hóspedes.Estaremos sempre disponíveis para a receber.Melhores cumprimentos,Guillermo Lopez, Gerente Geral

Dear Afweyne,We are thrilled to read your review and appreciate the time you took to share your experience.We're delighted to hear that our staff's efforts have met your expectations and contributed to a great experience.We look forward to the opportunity to welcome you back in the future, Warm regards,Ricardo Sá, General Manager

Estimada Patrícia,muito agradecemos a sua preferência e comentário.Ficamos satisfeitos por ter desfrutado de uma agradável estadia connosco e por destacar a nossa privilegiada localização e o pequeno-almoço servido. Oferecemos uma grande variedade de padaria, confeitaria e fruta, entre outras opções, para o melhor início de dia. Simultaneamente, lamentamos que a dimensão do chuveiro não tenha ido ao encontro do esperado. As nossas casas de banho estão equipados com duches modernos e funcionais. Em todo o caso, anotamos a sua observação. Saiba ainda que é muito gratificante que tenha apreciado a sua acomodação. Oferecemos várias comodidades, Wi-Fi gratuito e janelas com isolamento acústico para noites tranquilas.Esperamos que tenha a oportunidade de regressar em breve. Cumprimentos,

Caro Josimar,desde já expressamos o nosso agradecimento pela sua avaliação.Ficamos gratos com o seu feedback e é um prazer saber que desfrutou de uma excelente estadia de modo geral.Esperamos voltar a recebê-lo! Cumprimentos,Ricardo Sá, Gerente Geral

Dear Joanna,Thank you for sharing this lovely review.We appreciate that you chose to stay with us and are glad to know your experience was enjoyable.We look forward to seeing you again soon.All the best,Ricardo Sá, General Manager

Cara Maria,agradecemos o seu generoso comentário.É ótimo saber que a nossa localização contribuiu para uma estadia agradável e que a qualidade do colchão proporcionou o conforto desejado. Ficamos igualmente contentes que a experiência com o nosso chuveiro tenha sido satisfatória, refletindo o cuidado que temos com as comodidades dos nossos quartos. Além disso, prezamos os seus elogios à limpeza e ao serviço, uma vez que são aspetos que valorizamos profundamente.Esperamos revê-la em breve.Atenciosamente,Guillermo Lopez, Gerente Geral

Dear Jean,Thank you for such a positive review.We appreciate that you chose to stay with us and are glad to know your experience was enjoyable.The entire team look forward to welcoming you back on a future visit.Kind regards,Ricardo Sá, General Manager

Dear Mel,Thank you for taking the time to let us know your opinion of your recent stay.We are delighted to hear that you found our location perfect and appreciated the quietness of your room. It's great to know that your room was ready ahead of time, allowing you to settle in and enjoy your stay even sooner.We are proud of our commitment to cleanliness, hotel condition, and service, and it's wonderful to see that you rated these aspects highly. Our team works hard to ensure that our guests have a comfortable and enjoyable stay, and your feedback is a testament to their efforts.We hope to welcome you back in the future for another memorable stay. Best regards,Ricardo Sá, General Manager

Dear Lane,Thank you for taking the time to give us your feedback.We are delighted to hear that you found your room clean and tidy during your 3-night stay. Our dedicated team works hard to maintain a high standard of cleanliness and comfort for our guests. We appreciate your kind words about our high ceilings, which are a charming feature of our 18th-century building.We apologize for the inconvenience you experienced with the climate control and the coffee machine in your room. Our reception team is always available to assist with any issues, and we are glad they were able to resolve these matters for you. Please note that our tea and coffee-making facilities are provided upon request, and we will ensure that our team is more proactive in replenishing supplies in the future. Your feedback is valuable to us, and we will use it to improve our services for all guests.We hope to welcome you back in the future. Kind regards,