Just before arriving, we were sent an email telling us we had to pick up the keys from their office.Not such a big deal if they offered transportation from the office to our apartment, but they did not, so we had to walk uphill with all our bags to our apartment after a long flight.When we arrived at the apartment, the sheets on our beds were stained, when the cleaning people arrived and changed the sheets, we asked for extra towels and were told no. I contacted management and was told that only one towel per guest was allowed.I offered to pay for extra towels, even though this apartment was quite expensive to rent but never received a response.The next day we discovered that we had no hot water.I contacted management again and was told to check the hot water heater but had no idea where it was or what I was supposed to check. After several more texts, they said they would send someone the next day. I had to follow up several times to finally get someone to show but he could not fix it and told us that they would have to speak to the manufacturer and would have an answer about fixing it in a day or two.It was only after I contacted VRBO and they intervened on my behalf that I finally got an offer from management to move us after not taking a hot shower for days.The problem was that the only unit they had only had one bathroom and single beds, so we refused. We went almost the entire stay without hot water and to this day still no offer of any compensation from management.