I have been working with the Washington State Department of Health IMT (emergency response team) for COVID since it blew up in Washington State. I, along with my girls, were really looking forward to a little getaway from this crazy world and intense stress, on the coast. Upon our late arrival it was clear that this was not the getaway we had been longing for.
The back sliding glass door was unlocked to the balcony. The walls, floors, ceilings, curtains, and surfaces were not cleaned. There was a small blood splatter pattern on the wall next to the light switch. It was after 8pm so I was unable to get ahold of anyone onsite that was listed on the confirmation and left in the room. We had been driving for about 11 hours (from ID) to get there, so this was probably more frustrating than it would have been if we could have just sat on the beach waiting for a call back.
Eventually I called Vacasa directly and the representative there, Kage, took EXCELLENT care of the situation. After sending pictures of our findings, he empathized, secured options for us, and eventually a refund. I was relieved for the quick resolutions and offer for 10% off my next stay, but now that I’m safe at home, I can’t help but sit depressed about what was supposed to be. There were no other places available (other than one there) and I start my new activation this Tuesday.
I hope whoever reads this takes to heart, that for some of us, these little places we rent for the weekend is our ONLY solace from the world. It is where we reconnect with loved ones and reset, so we can survive the stresses that unfold before us in our daily lives. We need to feel safe, secure in our surroundings, and at peace enough to let down our guard.
I know that times are rough for everyone, but even a quick check of the room before we got there would’ve alerted someone that the room needed attention immediately and could have cleaned and sanitized before we arrived.
For the sake of others solace I ask, please do better.