Dear Laura, Thank you for sharing your concerns with us. We sincerely apologize for any inconveniences you experienced during your stay. Your feedback regarding the staff, room conditions, and amenities is crucial to our ongoing improvement efforts. We will address these concerns to ensure a more pleasant experience for our guests. We appreciate your patience and understanding and hope to have the opportunity to regain your trust in the future.Sincerely,Hotel Management

Dear Nancy, Thank you for the recent visit to our hotel. Our team strives to ensure a comfortable stay with outstanding service for each guest, and we are sorry to know that this was not your experience. We share your expectations of receiving clean and comfortable accommodation when traveling. Therefore, we have addressed your concern with our housekeeping team and assure you that your next stay with us will be a much more satisfying experience.Sincerely,Hotel Management

Dear Jose, thank you for choosing our hotel during your recent visit to the area. We are disappointed to learn about the challenges you experienced during check-in. We assure you this is not normal for us, and we have worked with our staff to prevent this situation from happening again. Also, please accept our apologies for the behavior of our associate, and thank you for informing us of this incident. We understand your disappointment, and your feedback is being reviewed with the team member to see what went wrong. We will instruct our front desk to stock up all the supplies and provide them to the guest when needed. We appreciate your business and would welcome the opportunity to restore a favorable impression of our hotel in the future.Sincerely,Hotel Management

Dear Maria, we are sorry our complimentary grab-and-go breakfast offerings did not meet your satisfaction. When we receive this type of valuable feedback, it is always shared with our Brand Leaders so they have knowledge of our guests' desires regarding breakfast choices and assist them in determining new future offerings. Also, we want to reassure you we do everything possible to discourage the entrance of outside insects mentioned. Our pest control provider does service our hotel on a routine basis. However, we will address this with them to guarantee any future issues. Thank you for your feedback, and please consider staying with us again. Sincerely, Hotel Management

Julian, it was a pleasure having you as our guest at Extended Stay America, and thank you for sharing your review with other travelers. It's great to know you enjoyed your stay and our facilities and service were to your satisfaction. Please visit us again the next time you are in the area. Sincerely, Hotel Management

Luis, thanks for posting a review so future travelers can read about your pleasant experience here at Extended Stay America. It's so nice to hear how much you enjoyed your stay, and we are happy you were impressed with our service. Thank you for being our guest, and we look forward to your next visit. Sincerely, Hotel Management

Iris, thank you for the outstanding review. We were delighted to read how much you enjoyed your stay and that our devoted Front Desk staff took excellent care of you. We will be sure to share your comments with her. It was our pleasure hosting you at Extended Stay America. We look forward to seeing you again soon. Sincerely, Hotel Management

Thank you for your honest comments about your stay with us. We sincerely apologize for the housekeeping issues you encountered which resulted in a disappointing stay. We have checklists in place to inspect every suite after it has been serviced. Unfortunately, we missed something during this process, and for that we sincerely apologize. We are working with our Housekeeping team to reiterate the importance of our daily checklists to make sure this isn't repeated. We hope you will give us another opportunity to provide a better experience on your next stay. Thank you.   Sincerely, Hotel Management" "We want to thank you for your recent stay with us and for taking the time to post your review. We sincerely apologize for the service and housekeeping issues you experienced. We have procedures in place so these types of situations do not occur. Regrettably we failed during this process and for that I am sorry. We can absolutely do better and we hope you will give us the opportunity in the future to prove that to you.  Sincerely, Hotel Management

Jefferson, we appreciate the valuable feedback about your stay. We are sorry for the inconvenience you experienced due to the concerns you had with your room. We are a non-smoking hotel, but on a rare occasion, we do have violators of this rule. We appreciate you bringing this to our attention so we can address it right away. Thank you for staying with us, and we hope you will make the same choice the next time you visit our area. Sincerely, Hotel Management

Thank you for your kind review; we are pleased to read how much you enjoyed your stay at Extended Stay America. It is our goal to deliver an excellent value at a great price so it is wonderful to know this was your experience. We believe that fresh and comfortable accommodations and excellent customer service make us an excellent choice. We appreciate your business and hope to welcome you again the next time you're in the area! Sincerely, Hotel Management

Juan, thank you for your candid evaluation. We regret not meeting your expectations and apologize for the unpleasant encounter you had at the front desk. We will review this with our team and take steps to ensure we are more consistent in our service delivery. We hope you will give us another chance to provide you with the hospitality you deserve. Thank you again for your feedback. Sincerely, Hotel Management

Thank you for your feedback. We apologize for the inconvenience you had due to the issues you encountered in your suite. We will share this with our housekeeping and maintenance team for their review and action. We hope you will give us a second chance to deliver the type of experience you should always expect from our hotel. Sincerely, Hotel Management

Erick, thank you for staying at Extended Stay America. We are glad you had an enjoyable stay with us. However, we are sorry for the cleanliness issue you encountered in your room. We will share your feedback with our housekeeping team to ensure oversights such as this do not happen again. We appreciate your business and look forward to welcoming you back soon. Sincerely, Hotel Management

Thank you for your comments. While we are glad our hotel was up to your expectations, we are sorry for the inconvenience you encountered due to the on-going construction in the neighborhood. We hope you will consider us again so as to provide you with a seamless experience you should have had this time. Sincerely, Hotel Management

Guillermo, thank you for your review of your recent visit. Though your overall stay was good, we apologize for the issues in your suite. Your feedback will be shared with the maintenance team for review and action. We also regret your disappointment with the lack of a pool. We appreciate your comments and hope to see you again soon for a better experience. Sincerely, Hotel Management

Manuel, thank you for evaluating your stay. Your review indicates we have room for improvement in some areas. We hope you will give us a chance to redeem ourselves the next time you are in this area. Sincerely, Hotel Management

Please accept sincerest apologies for the cleanliness and service issues you encountered while here. We have shared your concerns with the Housekeeping and front desk teams, and we have taken actions to ensure that we do not repeat these issues in the future. We are reviewing the situation as a training tool to improve our procedures and to ensure this does not happen again. We understand the frustration and truly hope you will consider giving us another opportunity to serve you. Sincerely, Hotel Management

Thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations, so please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management

Thank you for choosing Extended Stay America and for recommending us to future travelers. We are thrilled to know we met all your expectations and you had a great stay. It was a pleasure having you as our guest, and we look forward to hosting you again soon. Sincerely, Hotel Management

Francisco, thank you for staying with us during your recent visit to our area. We appreciate your review and hope you will accept our apologies for our shortcomings while you were here. We hope you will give us another chance to provide you with exceptional service in the near future to help you regain your trust in us once again! Sincerely, Hotel Management

Thank you for choosing the Extended Stay America. We are pleased to know how much you liked your guest room! We want your stay with us to feel like home and be as comfortable as possible. We appreciate your kind review and hope to welcome you back soon. Sincerely, ​​​​​​​Hotel Management

Cesar, thank you for taking the time to share your review of Extended Stay America. We are happy to know you had an overall pleasant stay and liked the most aspect of our hotel. However, we are sorry for the issue you encountered. We have discussed your feedback with our maintenance team to check the room and rectify the issues immediately. We hope the positive aspects of your visit will bring you back for a much better experience. Sincerely, Hotel Management

Cesar, thank you for being our guest. We are sorry for the cleanliness issue you encountered in your room. We have discussed your feedback with our housekeeping team to make sure your room receives a deep cleaning. We hope to have another opportunity to welcome you back for a much better experience. Sincerely, Hotel Management

It's a pleasure to read your nice review! We are thrilled that you enjoyed your overall stay as well as our location. On behalf of everyone here, we invite you to stay with us again the next time you visit our area. Sincerely, Hotel Management 

Dear Frank, We sincerely apologize for your negative experience at our hotel. Nothing is more important than ensuring our guests have a comfortable and relaxing stay, so we are sorry we could not make that happen for you. We wish we had addressed the problems while you were still here. Please give us another chance so we can leave a much better impression on your next visit. Sincerely, Hotel Management

Dear Janelle, Thank you for choosing us and sharing your remarks. We regret the experience you had to suffer on this visit. The events detracted from a relaxing and seamless visit are very understandable. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. We are grateful that you have brought these concerns to our attention as we are continually growing and improving from our guest feedback. While we address the problems so they are attended carefully in the future, please allow us another occasion to host and give you the flawless stay you deserve! Sincerely,Hotel Management

Dear Ronaldo, Thank you for reviewing our hotel. It is nice to know you had a satisfactory time and enjoyed your time with us. We appreciate you pointing out specific items you loved and areas where we can improve. Also, we are evaluating the instances you mentioned, as we are committed to offering better service for our guests. Your remarks for updates are shared with our concerned staff for action. Please stay again so we can provide you with a more satisfying experience. Sincerely,Hotel Management

Dear Ronaldo, Thank you for choosing us and sharing your comments. We apologize for not providing you with a good hotel experience. It is very understandable how these events detracted from a relaxing and seamless visit. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. We are grateful that you have brought these concerns to our attention as we are continually growing and improving from our guest feedback. Please allow us to host another occasion and provide you with the seamless stay you deserve!Sincerely,Hotel Management

Dear Kevin, Thank you for being our guest. Our staff is well-trained to keep guests happy and help them to enjoy their hotel moments. However, please accept our apologies for the unattentive behavior shown by our team members in handling your concern. Let us check with the team and work on the issues so this never repeats. Apart from this, we hope you have a comfortable stay. Please consider us again; we hope to provide you a much more enjoyable experience on your next visit.Sincerely, Hotel Management

Dear Samuel, Please accept our sincere apologies for the issues you experienced during your recent stay with us. We strive to ensure our guests have an exceptional visit during their travels, and we are disappointed that we did not meet these expectations for you. We understand that no explanation of these issues can change your recent experience. Please rest assured that we will take appropriate measures to address the problem and prevent future occurrences. After checking with the team, it is found that the refund has already been initiated and might be reflected in your account soon. We're committed to earning back your trust and becoming your go-to hotel in the area.Sincerely,Hotel Management

Dear Maria, Thank you for reviewing your time with us. Please accept our apologies for your disappointment with the cleanliness of the bathroom, which was overlooked during your room preparations. We will address this with our team to ensure rooms are checked so everything is in order as we proceed. Please return, and we will make your next stay with us outstanding.Sincerely,Hotel Management

Dear james, Thank you for choosing Extended Stay America and sharing your experience. We're glad you enjoyed your suite, which offers a home-like place with lots of room to relax in the best-suited location. Please see us again; we will warmly welcome you! Sincerely,Hotel Management