we arrived at 4:10PM to find cleaning people still cleaning, property owner showed up and gave us a tour which was odd and didn't leave until 6pm. We have rented homes from HomeAway several times and never had any issues, nor have I ever left a bad review, so this is a first.
I was asked for a photo of my ID and CC. I have never had to do this before. HomeAway said it was unethical to photograph my CC because it's on file with them. As we start unpacking from our 20 hours of travel, we noticed we're not allowed to use master closet, kitchen pantry and most important the garage. Dresser and nightstands filthy inside, so lived out of suitcases. The Wi-Fi doesn't work well, so I called Cheryl and she said she could have Cox come take a look. I wasn't going to sit at the house all day waiting for a repair man because we had other things planned, so we used our data instead. Pool looked dirty/cloudy (it's only 4-5 foot deep) I called Cheryl, she had the pool guy come clean it which was nice of her. I noticed how dirty the house was so I started cleaning the areas/ things we would be using. Both slider door handles that I wiped down were horribly black as well as the refidge and freezer handles. I wiped down too much to list. The kitchen cupboards are dirty and have a sticky film on them. The grill was filthy and had almost zero propane in it, so we only used it twice before it ran out. One of the bdrm's has a bed that is so hard it feels like one is laying on a bed of cement, another bdrm the mattress felt like it was over 50 years old, the 3rd bed room has 2 twin beds and those seems okay. Master bdrm, bed was okay, the room has the bed, bath, shower, toilet and sinks in one room, so the only door for all privacy is the master bedroom door which doesn't lock. Many of the walls/doors though out the house were filthy with scuff marks and baseboards dirty too. The living room has two remotes to the fans and the remotes were filthy and sticky, so I cleaned those too. The kitchen sink is badly stained and nicked. Also, there's no toaster, but has a toaster oven! lol The bathroom off living room has a sink with tons of cracks in it, that looks like it won't hold water. This house backs up to a busy street, so was not relaxing while trying to enjoy the pool and there are only two lounge chairs. The house is in need of serious updating and deep cleaning. AC works great, TV's nice, couches nice, pool table nice, washer & dryer nice.