Todas las opiniones que se muestran provienen de experiencias de huéspedes reales. Solo las personas que han reservado una estadía con nosotros pueden enviar su opinión. Verificamos las opiniones con base en nuestras pautas y las publicamos todas, tanto positivas como negativas.Más informaciónSe abre en una nueva ventana
Evaluación: 10 - Excelente. 6554 de 21660 opiniones" "
10 - Excelente
6.554
Evaluación: 8 - Bueno. 5174 de 21660 opiniones" "
8 - Bueno
5.174
Evaluación: 6 - Aceptable. 4048 de 21660 opiniones" "
6 - Aceptable
4.048
Evaluación: 4 - Mediocre. 2906 de 21660 opiniones" "
4 - Mediocre
2.906
Evaluación: 2 - Terrible. 2978 de 21660 opiniones" "
2 - Terrible
2.978
7,2/10
Limpieza
7,0/10
Personal y atención
7,0/10
Servicios
7,0/10
Estado de la propiedad e instalaciones
7,2/10
Cuidado del medio ambiente
Opiniones
10/10 Excelente
Bernell
16 may. 2024
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Bernell
Se hospedó 3 noches en mayo de 2024
Respuesta de John el 17 may. 2024
We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!
6/10 Aceptable
Griselda
15 may. 2024
Pasable medio viejo todo
Griselda
Se hospedó 3 noches en mayo de 2024
Respuesta de Doug el 15 may. 2024
Thank you for taking the time to let us know of your experience with us. Please know that we are working to resolve the challenges you faced. Guest satisfaction is our number one priority.
10/10 Excelente
Leonardo
15 may. 2024
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Todo estaba perfecto
Leonardo
Se hospedó 2 noches en mayo de 2024
Respuesta de Doug el 15 may. 2024
We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!
2/10 Terrible
Enio Aarón González, Redmond
Viajó con su familia
12 may. 2024
No le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Mala atención desde que llegamos, nos hicieron cobros que no indican en la página o al momento de hacer la reservación, no limpian todas las habitaciones habitaciones sucias al momento de llegar, no servía las cortinas
Enio Aarón González
Se hospedó 2 noches en mayo de 2024
Respuesta de Christina Banks el 13 may. 2024
Hello (guest name), I would like to thank you for taking the time to express your comments concerning your visit. We’re sorry you are disappointed, and we will work hard to fix the issue you experienced. I hope you will view this negative experience as an isolated incident.
10/10 Excelente
Elias
9 may. 2024
I like
Elias
Se hospedó 1 noche en mayo de 2024
Respuesta de Dan el 9 may. 2024
We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!
8/10 Bueno
JUAN
Viajó con su familia
8 may. 2024
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
La ubicación es muy buena y el precio
JUAN
Se hospedó 4 noches en mayo de 2024
Respuesta de Doug el 8 may. 2024
We are happy to hear that you enjoyed your stay with us! Please know that we are working to resolve any challenges you may have faced to make your next stay with us even better. Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!
8/10 Bueno
Lluvicela
Viajó con su pareja
6 may. 2024
Le gustó: Estado de la propiedad e instalaciones
Todo muy bien
Lluvicela
Se hospedó 3 noches en mayo de 2024
Respuesta de John el 7 may. 2024
We are happy to hear that you enjoyed your stay with us! Please know that we are working to resolve any challenges you may have faced to make your next stay with us even better. Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!
10/10 Excelente
Isela
4 may. 2024
Excelente estancia
Isela
Se hospedó 2 noches en mayo de 2024
Respuesta de Ruby el 4 may. 2024
We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!
10/10 Excelente
Rodrigo
2 may. 2024
Le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
Muy bonito y limpio
Rodrigo
Se hospedó 3 noches en abril de 2024
Respuesta de Ruby el 2 may. 2024
We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!
8/10 Bueno
Miguel
Viajó con su pareja
30 abr. 2024
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Esta en excelente ubicación lo único que no está bien es q el baño estaba viejo descuidado y no hay un cancel para separar la regadera así que cuando te duchabas se mojaba todo el baño
Miguel
Se hospedó 3 noches en abril de 2024
Respuesta de Latrice el 30 abr. 2024
Hello, I would like to thank you for taking the time to provide feedback about the experience you had during your stay. Guest satisfaction is our number one priority. We’re sad to hear that your stay was not fantastic, and you're disappointed with your recent stay. We apologize for any inconveniences that you may have experienced during your stay. We are working had daily so that the Casino/Hotel is at its best. Make today a great one.
10/10 Excelente
Yenys, Renton
26 abr. 2024
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Yenys
Se hospedó 3 noches en abril de 2024
Respuesta de Christina Banks el 27 abr. 2024
We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!
4/10 Mediocre
Javier
26 abr. 2024
No le gustó: Limpieza, personal y atención
No hicieron aseo a la habitación,
Javier
Se hospedó 2 noches en abril de 2024
Respuesta de Latrice el 27 abr. 2024
Hello, I would like to thank you for taking the time to provide feedback about the experience you had during your stay. Guest satisfaction is our number one priority. We’re sad to hear that your stay was not fantastic, and you're disappointed with your stay. We are working hard daily to improve the Hotel/Casino so that our guest can have a fantastic experience. Please have a great day.
10/10 Excelente
Amilcar Jossue Zelaya
26 abr. 2024
Amilcar Jossue Zelaya
Se hospedó 3 noches en abril de 2024
Respuesta de Kimberly el 27 abr. 2024
We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!
8/10 Bueno
Silvia Noemi
26 abr. 2024
Ok
Silvia Noemi
Se hospedó 4 noches en abril de 2024
Respuesta de Doug el 27 abr. 2024
We are happy to hear that you enjoyed your stay with us! Please know that we are working to resolve any challenges you may have faced to make your next stay with us even better. Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!
2/10 Terrible
María Eugenia
Viajó con su familia y niños pequeños, Viajó con su familia
24 abr. 2024
Le gustó: Limpieza, estado de la propiedad e instalaciones
Nos cobraron 70 dollares de estacionamiento estando hospedados en el hotel
María Eugenia
Se hospedó 1 noche en abril de 2024
Respuesta de ALM el 24 abr. 2024
Hello Maria , I would like to thank you for taking the time to express your comments concerning your visit. We’re sorry you are disappointed, and we will work hard to fix the issue you experienced. I hope you will view this negative experience as an isolated incident.
10/10 Excelente
Alejandro
Viajó con su familia y niños pequeños
23 abr. 2024
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
excelente ubicación y precio calidad muy bueno
Alejandro
Se hospedó 3 noches en abril de 2024
Respuesta de Michelle el 23 abr. 2024
We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!
2/10 Terrible
guadalupe
22 abr. 2024
guadalupe
Se hospedó 2 noches en abril de 2024
Respuesta de ALM el 15 may. 2024
Hello Guadalupe, I would like to thank you for taking the time to express your comments concerning your visit. We’re sorry you are disappointed, and we will work hard to fix the issue you experienced. I hope you will view this negative experience as an isolated incident.
10/10 Excelente
Citlalli Jessica Johanna, Ciudad de Mexico
19 abr. 2024
Citlalli Jessica Johanna
Se hospedó 4 noches en abril de 2024
Respuesta de John el 13 may. 2024
We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!
10/10 Excelente
Ricardo
Viajó con su pareja
18 abr. 2024
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Muy vien
Ricardo
Se hospedó 3 noches en abril de 2024
Respuesta de Kimberly el 18 abr. 2024
We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!
2/10 Terrible
Miguel
17 abr. 2024
No le gustó: Limpieza
Muy mala muy viejo todo no avía agua caliente y nunca nos limpiaron el cuarto para nada y la señoras de limpieza ala 9 ya nos estaba tocando
Miguel
Se hospedó 2 noches en marzo de 2024
Respuesta de John el 17 abr. 2024
Hello Miguel, I would like to thank you for taking the time to express your comments concerning your visit. We’re sorry you are disappointed, and we will work hard to fix the issue you experienced. I hope you will view this negative experience as an isolated incident.
10/10 Excelente
Guillermo Antonio Oliver
Viajó con su pareja
14 abr. 2024
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Muy bueno
Guillermo Antonio Oliver
Se hospedó 4 noches en abril de 2024
Respuesta de Doug el 14 abr. 2024
We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We are always working to improve our property and the guest experience. We look forward to welcoming you back on your next visit!
2/10 Terrible
Diana Monserrat Romo
12 abr. 2024
No le gustó: Personal y atención, estado de la propiedad e instalaciones
They did not turn to cleaning any day that I stayed there, they charge for Wi-Fi and the people at the reception are rude
Diana Monserrat Romo
Se hospedó 3 noches en abril de 2024
Respuesta de Michelle el 12 abr. 2024
Hello Diana, I would like to thank you for taking the time to express your comments concerning your visit. We’re sorry you are disappointed, and we will work hard to fix the issue you experienced. I hope you will view this negative experience as an isolated incident.
8/10 Bueno
Luis
12 abr. 2024
Le gustó: Limpieza, personal y atención
Los elevadores no sirven muy bien
Luis
Se hospedó 2 noches en abril de 2024
Respuesta de Ruby el 12 abr. 2024
Hello, I would like to thank you for taking the time to express your comments concerningyour visit. We’re sorry you are disappointed. We will work hard to fix the issues you've experienced. Please have a great day
2/10 Terrible
Efren
6 abr. 2024
Efren
Se hospedó 3 noches en marzo de 2024
Respuesta de ALM el 29 abr. 2024
Hello Efren, I would like to thank you for taking the time to express your comments concerning your visit. We’re sorry you are disappointed, and we will work hard to fix the issue you experienced. I hope you will view this negative experience as an isolated incident.
10/10 Excelente
salvador jacobo
6 abr. 2024
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Gracias excelente servicio
salvador jacobo
Se hospedó 1 noche en marzo de 2024
Respuesta de Kimberly el 6 abr. 2024
We are happy to hear that you enjoyed your stay with us! Please know that we are working to resolve any challenges you may have faced to make your next stay with us even better. Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!
10/10 Excelente
Jennifer
Viajó con su familia y niños pequeños
6 abr. 2024
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Excelente ubicación y atención
Jennifer
Se hospedó 1 noche en abril de 2024
Respuesta de Michelle el 6 abr. 2024
We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We are always working to improve our property and the guest experience. We look forward to welcoming you back on your next visit!
10/10 Excelente
Juan
5 abr. 2024
Le gustó: Estado de la propiedad e instalaciones
Juan
Se hospedó 1 noche en marzo de 2024
Respuesta de Kimberly el 6 abr. 2024
We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We are always working to improve our property and the guest experience. We look forward to welcoming you back on your next visit!
8/10 Bueno
Maria de Jesus Aguilar
Viajó con su pareja
5 abr. 2024
Le gustó: Personal y atención
Las habitaciones están en mal estado las llaves del baño no funcionaban bien y tenía aspecto sucio el baño y la regadera
Maria de Jesus Aguilar
Se hospedó 2 noches en abril de 2024
Respuesta de Christina banks el 5 abr. 2024
We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We are always working to improve our property and the guest experience. We look forward to welcoming you back on your next visit!
10/10 Excelente
wilian salvador sosa
Viajó con su familia
4 abr. 2024
Le gustó: Servicios, estado de la propiedad e instalaciones
Exelwnte
wilian salvador sosa
Se hospedó 4 noches en marzo de 2024
Respuesta de Kimberly el 4 abr. 2024
We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We are always working to improve our property and the guest experience. We look forward to welcoming you back on your next visit!
10/10 Excelente
Inocencia
3 abr. 2024
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Exelent
Inocencia
Se hospedó 2 noches en abril de 2024
Respuesta de Dan el 3 abr. 2024
We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!
4/10 Mediocre
Carlos
2 abr. 2024
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Carlos
Se hospedó 1 noche en marzo de 2024
Respuesta de John el 3 abr. 2024
Hello Carlos, I would like to thank you for taking the time to express your comments concerning your visit. We’re sorry you are disappointed, and we will work hard to fix the issue you experienced. I hope you will view this negative experience as an isolated incident.
8/10 Bueno
Carlos
Viajó con su familia y niños pequeños
1 abr. 2024
Le gustó: Limpieza, personal y atención, servicios
Muy buen lugar para hospedarse
Carlos
Se hospedó 4 noches en marzo de 2024
Respuesta de John el 1 abr. 2024
Thank you for taking the time to share your thoughts. Please know that we are working to resolve the challenges you faced. Guest satisfaction is our number one priority.
8/10 Bueno
Misael
1 abr. 2024
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Todo estuvo bien
Misael
Se hospedó 2 noches en marzo de 2024
Respuesta de Doug el 1 abr. 2024
We are happy to hear that you enjoyed your stay with us! Please know that we are working to resolve the challenges you faced. Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!
10/10 Excelente
Jonathan Jorge
Viajó con su familia
31 mar. 2024
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Perfect
Jonathan Jorge
Se hospedó 1 noche en marzo de 2024
Respuesta de Doug el 31 mar. 2024
We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We are always working to improve our property and the guest experience. We look forward to welcoming you back on your next visit!
10/10 Excelente
Carmen
Viajó con su pareja
30 mar. 2024
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Good
Carmen
Se hospedó 5 noches en marzo de 2024
Respuesta de Christina banks el 31 mar. 2024
We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We are always working to improve our property and the guest experience. We look forward to welcoming you back on your next visit!
8/10 Bueno
Elisa
Viajó en grupo
30 mar. 2024
Todo estuvo bn solo las llaves para elevador y habitación fallan mucho de ahí en más todo estuvo bn
Elisa
Se hospedó 4 noches en marzo de 2024
Respuesta de Dan el 30 mar. 2024
We are happy to hear that you enjoyed your stay with us! Please know that we are working to resolve the challenges you faced. Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!
4/10 Mediocre
Daniel Elias
Viajó con su pareja
30 mar. 2024
No le gustó: Personal y atención
El cuarto que nos dieron primero estaba sucio y no servían las cortinas, al hablar a recepción nos tiraron de tontos y no subieron a revisar. Al bajar a quejarnos nos hicieron esperar una hora para atendernos y cambiarnos de cuarto.
Daniel Elias
Se hospedó 4 noches en marzo de 2024
Respuesta de Christina banks el 30 mar. 2024
Hello (guest name), I would like to thank you for taking the time to express your comments concerning your visit. We’re sorry you are disappointed, and we will work hard to fix the issue you experienced. I hope you will view this negative experience as an isolated incident.
10/10 Excelente
Emilio Moreno
29 mar. 2024
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Good
Emilio Moreno
Se hospedó 3 noches en marzo de 2024
Respuesta de Chuck D. el 29 mar. 2024
We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We are always working to improve our property and the guest experience. We look forward to welcoming you back on your next visit!
10/10 Excelente
Ismael
29 mar. 2024
Le gustó: Limpieza, estado de la propiedad e instalaciones
It’s exelent
Ismael
Se hospedó 1 noche en marzo de 2024
Respuesta de John el 29 mar. 2024
We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We are always working to improve our property and the guest experience. We look forward to welcoming you back on your next visit!
10/10 Excelente
Alejandra
24 mar. 2024
Súper bien 😃
Alejandra
Se hospedó 3 noches en marzo de 2024
Respuesta de Kimberly el 24 mar. 2024
We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We are always working to improve our property and the guest experience. We look forward to welcoming you back on your next visit!
10/10 Excelente
Daisy
Viajó con su familia
20 mar. 2024
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Muy tranquilo y accesible a todos sitios
Daisy
Se hospedó 2 noches en marzo de 2024
Respuesta de Dan el 20 mar. 2024
We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!
8/10 Bueno
Carlos
18 mar. 2024
Carlos
Se hospedó 3 noches en marzo de 2024
Respuesta de John el 11 abr. 2024
We are happy to hear that you enjoyed your stay with us! Please know that we are working to resolve any challenges you may have faced to make your next stay with us even better. Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!
8/10 Bueno
Marylia
Viajó con su familia
17 mar. 2024
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Me encanta la ubicación y que la habitacion tiene frigobar aunque no tiene cafetera. Habitaciones de buen tamaño.
Marylia
Se hospedó 3 noches en marzo de 2024
Respuesta de Doug el 17 mar. 2024
We are happy to hear that you enjoyed your stay with us! Please know that we are working to resolve the challenges you faced. Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!
10/10 Excelente
BARBARA
16 mar. 2024
BARBARA
Se hospedó 4 noches en marzo de 2024
Respuesta de Latrice el 8 abr. 2024
Hello, I would like to thank you for taking the time to provide feedback about the experience you had during your stay. We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!
10/10 Excelente
Guillermo
15 mar. 2024
Guillermo
Se hospedó 2 noches en marzo de 2024
Respuesta de Michelle el 7 abr. 2024
We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We are always working to improve our property and the guest experience. We look forward to welcoming you back on your next visit!
10/10 Excelente
Maria
12 mar. 2024
Le gustó: Personal y atención, servicios, estado de la propiedad e instalaciones
Que estuve muy agusto
Maria
Se hospedó 2 noches en marzo de 2024
Respuesta de Dan el 12 mar. 2024
We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!
4/10 Mediocre
Andrea
11 mar. 2024
No le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Andrea
Se hospedó 4 noches en marzo de 2024
Respuesta de Ben el 12 mar. 2024
Hello Andrea, I would like to thank you for taking the time to express your comments concerning your visit. We’re sorry you are disappointed, and we will work hard to fix the issue you experienced. I hope you will view this negative experience as an isolated incident.
10/10 Excelente
anel karina
Viajó con su familia
11 mar. 2024
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Un muy buen lugar
anel karina
Se hospedó 2 noches en marzo de 2024
Respuesta de Christina banks el 11 mar. 2024
We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We are always working to improve our property and the guest experience. We look forward to welcoming you back on your next visit!
10/10 Excelente
qenea
11 mar. 2024
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Muy limpia
qenea
Se hospedó 1 noche en marzo de 2024
Respuesta de Doug el 11 mar. 2024
We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We are always working to improve our property and the guest experience. We look forward to welcoming you back on your next visit!
10/10 Excelente
Milton, Nogales
Viajó con su pareja, Viajó con su familia
9 mar. 2024
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Milton
Se hospedó 3 noches en marzo de 2024
Respuesta de Christina banks el 9 mar. 2024
We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We are always working to improve our property and the guest experience. We look forward to welcoming you back on your next visit!