I never received the access code from the owner to enter the property. The day before check-in, I messaged the host through VRBO app, the morning of check-in I messaged again. I called 4x and text messaged with no response. Upon arriving, we waited outside for 45 minutes trying to frantically find a new VRBO, which none were available, and figure out how we were going to communicate this to the 9 other friends on their way. The tenant in the owner’s property next door came home and when I told her I had received no response from the owner, her response was “Well that makes sense she’s not responding because she is in Portugal”. She luckily gave us the code (which also made me question that someone else had the code to enter the house). The owner called me at 5am Saturday morning (woke me up) to apologize, but I am still in shock this is how business is conducted. When she apologized she said she didnt have service to send the code. Why not go to a cafe and use their wifi to send an email or message through vrbo to make sure people who paid to rent your property can actually get inside. No excuse. Outside of not being able to access the property, the bathroom door doesn’t close. Everything else was fine, but I’m just soured from the check-in experience.