4/10 Mediocre
Sameer
Viajó con su familia
28 ago. 2025
No le gustó: Limpieza, servicios
Five Senses KL by Dua Sentral, it's called. The 5 senses are disappointment, disgust, underwhelming, surprise and finally relief (that we were only staying a night).
I was horrified that part of the check-in process involves a photo being taken of your passport, directly INTO a WhatsApp message and sent on the check-in agent's phone! Not sure where this is being sent/ stored. Didn't seem very professional.
The photos of the Deluxe Queen Suite don't match reality. The apartment was on the 22nd floor, infested with cockroaches, and some squashed ones seen in drawers and on floors. Didn't seem thoroughly cleaned, apartment had a funny smell. No towels provided, had to go back downstairs to ask for some. Insufficient cutlery. Lots of wear and tear on the toilet, sink and bath.
There's a nice cheap place to eat on the ground floor lobby.
For a one-night stay, was tolerable. Was sent a message after the stay to give a 5 star review for a discounted future stay. Won't be returning!
Sameer
Se hospedó 1 noche en agosto de 2025
