2 piscinas al aire libre, sillones reclinables de piscina

Opiniones sobre BlueSotel SMART Krabi Aonang Beach - Adults only

4 out of 5
BlueSotel SMART Krabi Aonang Beach - Adults only
1077 Aonang Soi 15, Moo 2, Aonang, Krabi, Krabi

Opiniones

9,0

Magnífico

Evaluación: 10 - Excelente. 252 de 416 opiniones" "
Evaluación: 8 - Bueno. 117 de 416 opiniones" "
Evaluación: 6 - Aceptable. 28 de 416 opiniones" "
Evaluación: 4 - Mediocre. 13 de 416 opiniones" "
Evaluación: 2 - Terrible. 6 de 416 opiniones" "

9,0/10

Limpieza

9,0/10

Personal y atención

8,8/10

Servicios

9,0/10

Estado de la propiedad e instalaciones

8,8/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

Raul Omar

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Buena opción
Se hospedó 1 noche en febrero de 2024
Respuesta de The Management BlueSotelSMART el 29 feb. 2024
Dear Raul Omar,Thank you for your kind words! We're delighted that you had a positive experience with us. Providing excellent service is our priority, and we're thrilled to have met your expectations. Your support means a lot to us. If you ever need anything, feel free to reach out. We look forward to serving you again soon!

10/10 Excelente

Josue Nicolas

Se hospedó 3 noches en noviembre de 2023
Respuesta de The Management BlueSotelSMART el 24 nov. 2023
Dear Josue Nicolas,Thank you for your detailed feedback! We're thrilled you enjoyed our facilities, breakfast, and the prime location. Apologies for any inconvenience with the bathroom cleanliness; we appreciate your patience. We've noted your concerns and will address them promptly. Delighted you'd consider staying with us again. Your recommendation means a lot. We look forward to welcoming you back for an even better experience. If you have further comments, feel free to contact our guest services. Thanks for choosing our hotel!

8/10 Bueno

Elena

Le gustó: Personal y atención, estado de la propiedad e instalaciones
En general todo muy bien, las instalaciones muy bonitas y bien, el desayuno muy bueno y mucha variedad, el hotel está en una zona perfecta, zona tranquila de bares y a tres minutos andando a la playa. Por poner un pero, la limpieza del baño, te cambian las toallas y sábanas, pero el baño parece que lo limpian por encima, ya que el lavabo se notaba que no le daban bien, ya que todos los días había restos de maquillaje que se quedaba al desmaquillarme en los bordes del lavabo, también no tragaba bien el agua del lavabo y se acumulaba, pero lo arreglaron al segundo día. En general muy bien, repetiríamos y lo recomiendo!
Se hospedó 4 noches en noviembre de 2023
Respuesta de The Management BlueSotelSMART el 24 nov. 2023
Dear Elena,Thank you for your detailed feedback! We're thrilled you enjoyed our facilities, breakfast, and the prime location. Apologies for any inconvenience with the bathroom cleanliness; we appreciate your patience. We've noted your concerns and will address them promptly. Delighted you'd consider staying with us again. Your recommendation means a lot. We look forward to welcoming you back for an even better experience. If you have further comments, feel free to contact our guest services. Thanks for choosing our hotel!

10/10 Excelente

Juan Ismael

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Increíble
Experiencia increíble. Muy bonito, muy limpio, una piscina increíble en la azotea… La zona del paseo y la playa, excelentes también.
Se hospedó 3 noches en agosto de 2023
Respuesta de The Management BlueSotelSMART el 24 ago. 2023
Dear Juan ismael,Thank you for your enthusiastic feedback! We're thrilled to hear that you had an incredible experience during your stay. It's wonderful to know that you found our hotel very nice and clean, and that you enjoyed our incredible rooftop pool. We're also delighted that you found the promenade area and the beach excellent. Your satisfaction is our priority, and we look forward to providing you with more exceptional experiences in the future. If you have any specific highlights or if there's anything else you'd like to share, please feel free to let us know.

2/10 Terrible

Francisca

Viajó con su pareja, Viajó por negocios
No le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Mal servicio, lentos en entregar la comida, check in atrasado, aire acondicionado se apagaba 2 veces durante la noche , 5 hrs fuera y no hicieron el room service
Se hospedó 2 noches en abril de 2023
Respuesta de The Management BlueSotelSMART. el 4 may. 2023
Dear Francisca,Thank you very much for choosing us and for taking your time to share your feedback.However, we regret your negative experience and would like to assure you that these are not our house standards and that we have already forwarded your feedback to the appropriate departments for review and improvement. We would like to formally apologize for the inconvenience that occurred during your stay and we hope to welcome you again as our guest.

10/10 Excelente

Juan

8/10 Bueno

Xavier

Viajó con su pareja
Le gustó: Personal y atención, servicios, estado de la propiedad e instalaciones
Modern hotel, 2 minutes walking from the beach. Nice roof top swimming pool (althoug it closes at 7pm). Very close to main activities and restaurants. The room is large and comfortale. Honesty is a great hotel to stay, and I would probably repeat. Despite it was not a big problem for us, I have to say that there were a few climbing bugs in the bathroom (Tineola Pellionella) and earthworms in the bottom of one swimming pool (i don't understand how they got there). Anyway, overall was good and we enjoyed the whole stay.
Se hospedó 5 noches en agosto de 2022
Respuesta de The Management BlueSotelSMART el 6 sept. 2022
Dear XavierThank you very much for a wonderful review and your compliments towards hotel facilities! We certainly appreciate your recommendation and are glad you had an enjoyable time at BlueSotel SMART Krabi.We wish you the very best back home and hope to have the opportunity to welcome you here again soon, as well as ensure that your experience will be positively different.Sincerely yoursThe Management BlueSotelSMART

10/10 Excelente

Tonipp, Krabi

Viajó en grupo
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Excelente lugar, la limpieza y el servicio del staff son excelentes.
Se hospedó 1 noche en febrero de 2020
Respuesta de RDM el 15 feb. 2020
Dear Valued Guest, Warmest regards from BlueSotelSMART. It is our pleasure to receive such a positive comment and happy to know that you were happy with our cleanliness and the service from our associates. We would like to thank you and we hope to have you back with us soon. Sincerely yours The Management BlueSotel SMART

10/10 Excelente

Adina Elena

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Good property
Se hospedó 14 noches en mayo de 2024
Respuesta de The Management BlueSotelSMART el 17 may. 2024
Dear Adina,Thank you for your positive feedback! We're delighted to hear you enjoyed our property. We look forward to welcoming you back in the future!

4/10 Mediocre

Montoya

Viajó con su pareja
No le gustó: Personal y atención, servicios
Staff was not friendly, except 1 or 2 at front desk. House keeping staffs seemed annoyed when you request for something extra like towels or toilet paper. Bell desk never helped with our luggage, but would help others instead. European foreigners to be specific. Only thing I enjoyed was the rooftop pool.
Se hospedó 3 noches en mayo de 2024
Respuesta de The Management BlueSotelSMART el 17 may. 2024
Dear Montoya,Thank you for sharing your feedback. We're sorry to hear about your experience and sincerely apologize for the lack of friendliness and assistance you encountered. We strive to provide excellent service to all our guests and will address these issues with our team. We are glad you enjoyed the rooftop pool, and we hope you'll consider giving us another chance in the future. Your comments are invaluable for improving our service. Please contact us directly so we can make it right on your next visit.

10/10 Excelente

Emily

Viajó en grupo
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Room and facility was very clean, staff was very nice, and close to the beach, the only thing that I would like to comment on is that the main shopping strip is a little far away from the entrance/not as convenient as the other BlueSotel. It would be a little difficult for someone unable to walk long distances or a disability.
Se hospedó 6 noches en abril de 2024
Respuesta de The Management BlueSotelSMART el 11 may. 2024
Dear Emily,"Thank you for your valuable feedback and positive comments about our clean facilities, friendly staff, and proximity to the beach. We're delighted that you had an enjoyable stay. We understand your concern about the distance to the main shopping strip, especially for those with mobility challenges. We will certainly take this into consideration for future improvements. In the meantime, our team is always available to assist with transportation arrangements or provide recommendations for nearby amenities. Your comfort and convenience are important to us, and we appreciate you bringing this to our attention. We hope to welcome you back for another pleasant stay in the future!"

10/10 Excelente

Daniel

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Beautiful clean and no kids
Se hospedó 1 noche en mayo de 2024
Respuesta de The Management BlueSotelSMART el 17 may. 2024
Dear Daniel,Thank you for your feedback! We're glad to hear you found our place beautiful and clean. We pride ourselves on maintaining a peaceful environment for our guests. Your satisfaction is important to us, and we hope to welcome you back soon!

10/10 Excelente

Richard

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
The swimming pool was great for lap swimming.
Se hospedó 5 noches en abril de 2024
Respuesta de The Management BlueSotelSMART el 11 may. 2024
Dear Richard,"Thank you for sharing your experience! We're thrilled that you enjoyed our lap swimming facilities. It's wonderful to hear that the swimming pool met your needs. We strive to provide a great experience for all our guests and appreciate your feedback. We hope to see you again soon for more laps and relaxation by the pool. If you have any further suggestions or comments, please feel free to reach out. Thanks again for choosing us for your swimming needs!"

10/10 Excelente

Daniel

Le gustó: Limpieza
Se hospedó 6 noches en abril de 2024
Respuesta de The Management BlueSotelSMART el 17 may. 2024
Dear Daniel,Thank you for the perfect rating! We're thrilled to know you had a great experience at our property. Your satisfaction is our top priority, and we look forward to welcoming you back soon!

10/10 Excelente

Derrick

Se hospedó 3 noches en abril de 2024
Respuesta de The Management BlueSotelSMART el 17 may. 2024
Dear Derrick,Thank you so much for the 5 out of 5 rating! We're thrilled to hear you had such a positive experience with us. Your support means a lot, and we look forward to welcoming you back soon!

10/10 Excelente

Natasha

Viajó con su pareja
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Loved our overnight here! We will definitely be back! Also renting motorcycles for the day was very reasonable!
Se hospedó 1 noche en abril de 2024
Respuesta de The Management BlueSotelSMART el 27 abr. 2024
Dear Natasha,Thank you for your glowing review! We're thrilled that you loved your overnight stay with us and that you plan to return. It's fantastic to hear that you found our motorcycle rental service very reasonable. We look forward to welcoming you back for another memorable visit soon! Safe travels until then!

8/10 Bueno

Lyndel

Viajó con su familia
Staff were friendly. Pool access room was great. Shower could do with a good scrub. Roof top pool and bar was good. Breakfast had a good selection. Nearly fell over on the wet floor.
Se hospedó 6 noches en abril de 2024
Respuesta de The Management BlueSotelSMART el 27 abr. 2024
Dear Lyndel,Thank you for your feedback. We're pleased you enjoyed our friendly staff and amenities like the pool access room and rooftop bar. We apologize for the shower oversight and any inconvenience caused by the wet floor. We'll address these promptly. Your safety is paramount. We're glad you liked our breakfast selection and value your input. We look forward to welcoming you back for an improved experience."

8/10 Bueno

RITSUKO

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
プールが大きく アダルトオンリーなので とても静かです
Se hospedó 1 noche en abril de 2024
Respuesta de The Management BlueSotelSMART el 27 abr. 2024
Dear Ritsuko,Thank you for sharing your experience with us! We're thrilled to hear that you enjoyed our spacious pool and the peaceful atmosphere created by our adults-only policy. Providing a serene environment for our guests is important to us, and we're delighted that you found it relaxing. We hope to welcome you back for another peaceful getaway soon!"

10/10 Excelente

Rosanne

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
We really loved the room and the pool of the roof with the daily sunsets and many sunbeds. We enjoyed the gym. Overall a really good quality hotel. We loved the parking guy, he was really friendly. Actually friendlier than the reception. I didn't like that they did not greet us when we arrived daily at the hotel. They look at you, but it feels extra welcoming if they add a 'Hello'.
Se hospedó 6 noches en abril de 2024
Respuesta de The Management BlueSotelSMART el 21 abr. 2024
Dear Rosanne,Thank you for your valuable feedback! We're thrilled to hear that you enjoyed our rooms, rooftop pool, and gym during your stay. Your compliments about our parking attendant are greatly appreciated, and we'll be sure to share your kind words with him.We apologize for any oversight at the staff regarding greetings upon your arrival. We're always striving to enhance our hospitality, and your feedback helps us improve. Your suggestion for a warmer welcome will be taken into consideration to ensure a more inviting experience for our guests. We hope to welcome you back soon for another enjoyable stay. Thank you again for choosing our hotel!

8/10 Bueno

Leanne

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Lovely property only down fall is the hallways echo can hear other guests talking closing doors
Se hospedó 4 noches en abril de 2024
Respuesta de The Management BlueSotelSMART el 16 abr. 2024
Dear Leanne,Thank you for your kind words about our property! We appreciate your feedback regarding the noise levels in our hallways. We apologize for any inconvenience this caused during your stay. Rest assured, we are looking into ways to address this issue to enhance our guests' overall experience. We hope to have the opportunity to welcome you back and provide an even more enjoyable stay in the future.

6/10 Aceptable

Prashant, Singapore

Viajó en grupo
Le gustó: Limpieza
Pros Rooms and balcony are decent size. Excellent rooftop pool and view. Cons All the pool view rooms have no privacy. It is not located on the main street. You will need a scooter or be ready to walk more than 10 min for even a convenience store. Facilities are limited. I would rather take hotel on the main street where everything is easily accessible.
Se hospedó 4 noches en abril de 2024
Respuesta de The Management BlueSotelSMART el 15 abr. 2024
Dear Prashant,Thank you for your feedback. We're pleased you liked our spacious rooms, balconies, and rooftop pool with its great views. We apologize for the lack of privacy in our pool view rooms and the distance from the main street. We understand convenience is important.Your comments about our facilities are noted, and we'll strive to improve. We appreciate your perspective and hope to provide a better experience next time.

10/10 Excelente

Sarah

Le gustó: Limpieza
Se hospedó 5 noches en abril de 2024
Respuesta de The Management BlueSotelSMART el 16 abr. 2024
Dear Sarah,Thank you for choosing our hotel and for giving us a 5 star rating. We would really appreciate hearing about some of the things you enjoyed. Many thanks once again for staying with us, and we hope that you would come back again soon.

2/10 Terrible

Stephen

No le gustó: Personal y atención
I left my suitcase with the hotel for 2 hours, as my room wasn’t ready on arrival. I went to the rooftop pool. On collecting my case, I noticed that the case was no longer completely closed. Once I got to the room, I pulled my wallet out of my case and discovered that all the money in it had been taken. I filed a police report; hotel manager was rude. Although my 3 nights at the hotel had been paid, and my request for a refund in the circumstances was emphatically denied, I checked out and moved to another hotel.
Se hospedó 3 noches en abril de 2024
Respuesta de The Management BlueSotelSMART el 15 abr. 2024
Dear Guest,It doesn't seem fair and ethical to accept this comment without any of the concrete evidences.Please consider your review to avoid any escalation due to common human rights.

10/10 Excelente

Émilie

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Amazing staff. The breakfast is definetely worth it. The two pools were great.
Se hospedó 7 noches en abril de 2024
Respuesta de The Management BlueSotelSMART el 12 abr. 2024
Dear Emillie,Thank you for your fantastic feedback! We're thrilled you enjoyed our amazing staff, delicious breakfast, and great pools. We hope to welcome you back soon for another wonderful experience at our hotel.

10/10 Excelente

Cristina

Viajó en grupo
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
This hotel is located so close to the beach which makes it one of the better options in the area. The rooftop pool is definitely a highlight and overall the stay was very enjoyable. I can’t wait to come back to this sotel!
Se hospedó 4 noches en abril de 2024
Respuesta de The Management BlueSotelSMART el 12 abr. 2024
Dear Cristina,Thank you for your kind review! We're delighted that you enjoyed our beachfront location and rooftop pool. We look forward to welcoming you back to [Hotel Name] for another enjoyable stay. If you need any assistance with your next visit, please don't hesitate to contact us.

8/10 Bueno

Sinai

Viajó en grupo
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Nice hotel! Close to the beach & main strip area.
Se hospedó 3 noches en abril de 2024
Respuesta de The Management BlueSotelSMART el 10 abr. 2024
Dear Sinai,Thank you for your kind feedback! We're glad you enjoyed our hotel's convenient location near the beach and main strip area. We hope you had a wonderful time exploring the area and experiencing all that our hotel and Ao Nang have to offer.We look forward to welcoming you back for another pleasant stay in the future!

8/10 Bueno

Tracy, Castle Rock

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 5 noches en marzo de 2024
Respuesta de The Management BlueSotelSMART el 10 abr. 2024
Dear Tracy,Thank you for choosing our hotel and for giving us a 4 star rating. We would really appreciate hearing about some of the things you enjoyed. Many thanks once again for staying with us, and we hope that you would come back again soon.

10/10 Excelente

Jake

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 6 noches en marzo de 2024
Respuesta de The Management BlueSotelSMART el 29 mar. 2024
Dear Jake,Thank you for choosing our hotel and for giving us a 5 star rating. We would really appreciate hearing about some of the things you enjoyed. Many thanks once again for staying with us, and we hope that you would come back again soon.

8/10 Bueno

Richard

Viajó en grupo
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
The property is a short walk to the beach. Rooms are good size a value.
Se hospedó 3 noches en marzo de 2024
Respuesta de The Management BlueSotelSMART el 28 mar. 2024
Dear Richard,Thank you for your review! We're delighted you found our property conveniently located near the beach and appreciated our spacious rooms. Providing value to our guests is important to us, and we're glad you recognized that. We hope you had a pleasant stay, and we look forward to welcoming you back soon.

8/10 Bueno

Nichols

Viajó con su familia, Viajó en grupo
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
I stayed for one night and it was good. The breakfast buffet had much variety to choose from. The hotel is close to what I would call the city center with many shops and restaurants. It is also walking distance to the beach. The pool area in the hotel is very nice just a suggestion get up early to get a lounge chair because those go quick!
Se hospedó 1 noche en marzo de 2024
Respuesta de The Management BlueSotelSMART el 26 mar. 2024
Dear Nichols,Thank you for your recent stay and positive review! We're glad you enjoyed our breakfast buffet, convenient location near the city center and beach, and our pool area. Your suggestion about the lounge chairs is duly noted. We look forward to welcoming you back soon!

8/10 Bueno

Barb

Viajó con su pareja
Le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
The room was a little small compared to some of the other hotels we stayed in on our month long visit but we loved the balcony overlooking the pool. The rooftop infinity pool was gorgeous. Our only complaint is that happy hour does not include regular hi-balls or beer - just sweet cocktail drinks - not sure about the reason for that. You can walk to Ao Nang Beach in 3 minutes with access to lots of shopping and restaurants.
Se hospedó 7 noches en marzo de 2024
Respuesta de The Management BlueSotelSMART el 25 mar. 2024
Dear Barb,Thank you for your review! We're glad you enjoyed the balcony and rooftop infinity pool. We'll consider your feedback about happy hour offerings to improve. We're thrilled you found our location convenient. We hope to welcome you back soon

10/10 Excelente

Kc

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Brilliant hotel! Roof top pool is awesome! Great hotel staff.
Se hospedó 2 noches en marzo de 2024
Respuesta de The Management BlueSotelSMART el 25 mar. 2024
Dear Kc,Thank you for your glowing review! We're thrilled to hear that you enjoyed our rooftop pool and that our staff provided excellent service. We look forward to welcoming you back soon for another brilliant stay!

10/10 Excelente

Louisa

Le gustó: Personal y atención, servicios, estado de la propiedad e instalaciones
Loved the staff
Se hospedó 5 noches en marzo de 2024
Respuesta de The Management BlueSotelSMART el 25 mar. 2024
Dear Louisa,Thank you for your kind words! Our team takes pride in providing exceptional service. We hope to welcome you back soon for another wonderful experience

2/10 Terrible

Harsimran

Viajó con su pareja
No le gustó: Limpieza
The washrooms were not the cleanest. I wore crocs while showering because I realized the glass did not get a wash and there was black dirt coming off. Shower head not clean( very rusty maybe) but I did not leave the shower feeling cleaner. No conditioner and the dispensers were breaking and falling in shower. No lotions either. We arrive 7am and we’re told to wait till 3pm for check in even after mentioning we will be arriving early. I would rate this hotel a 3/5… some lady staff had attitude.
Se hospedó 1 noche en marzo de 2024
Respuesta de The Management BlueSotelSMART el 22 mar. 2024
Dear Harsimran,Thank you for sharing your feedback with us. We're sincerely sorry for the inconvenience you experienced during your stay. Cleanliness and guest comfort are our top priorities, and we regret that we fell short of your expectations regarding the washroom condition. Your concerns regarding the shower facilities and amenities have been duly noted, and we will address them promptly to ensure a more pleasant experience for our guests in the future. We apologize for any inconvenience caused by the check-in time and any interactions with our staff that did not meet our usual standard of hospitality. Your feedback is invaluable, and we appreciate the opportunity to improve. We hope to have the chance to welcome you back for a more enjoyable stay.

10/10 Excelente

Bryan

Se hospedó 4 noches en marzo de 2024
Respuesta de The Management BlueSotelSMART el 8 abr. 2024
Dear Bryan,Thank you for choosing our hotel and for giving us a 5 star rating. We would really appreciate hearing about some of the things you enjoyed. Many thanks once again for staying with us, and we hope that you would come back again soon.

8/10 Bueno

Jacqueline

Viajó con su pareja
Le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
Lovely hotel in a great location. Short walk to the quiet end of the beach but still plenty of amenities on the beach here. Easily walkable to livelier part of town. Excellent breakfast buffet. Disappointed there were no sun umbrellas for the sunbeds by the rooftop pools which made them unusable for us.
Se hospedó 14 noches en febrero de 2024
Respuesta de The Management BlueSotelSMART el 22 mar. 2024
Dear Jacqueline,Thank you for sharing your experience with us. We're thrilled you enjoyed our lovely hotel's great location and our excellent breakfast buffet. Your feedback regarding the sun umbrellas for the rooftop pool is valuable to us, and we apologize for any inconvenience caused. We'll definitely look into improving this aspect for our guests' comfort. We hope despite this, you had an overall pleasant stay. We look forward to welcoming you back and providing an even better experience next time.

4/10 Mediocre

Mariusz

Viajó con su pareja, Viajó en grupo
No le gustó: Limpieza, estado de la propiedad e instalaciones
Low quality of everything. Not clean.. actually awfully dirty rooms&common areas with mold, visible dirt, stains, plaster/paint falling off etc. Horrible towels, dirty dishes at breakfast, poor management = disorganized staff. Rooftop pool was nice but staff did not clean glasses/plates/cans left by guests for hours. Would rate this hotel a maximum 3 stars, not even close to 4-5 star hotel.
Se hospedó 3 noches en marzo de 2024
Respuesta de The Management BlueSotelSMART el 18 mar. 2024
Dear Mariusz,We're truly sorry to hear about your disappointing experience. Cleanliness is a top priority, and we've taken immediate steps to address the issues you've raised with our housekeeping and maintenance teams. Your feedback is invaluable, and we're committed to improving. We've also reminded our staff about the importance of prompt service. Please accept our sincerest apologies for any inconvenience caused. We'd love the opportunity to make things right and exceed your expectations in the future. If you'd like to discuss your experience further, please feel free to reach out to us directly

10/10 Excelente

David

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Pour aller à la plage on traverse les égouts et donc les odeurs qui vont avec, et qui se jette dans la mer via le sable, pas très rejouissant. Aussi le petit dejeuner est donné dans une salle digne d'un seminaire, comparé à notre hôtel à chaweng petite déception.
Se hospedó 4 noches en marzo de 2024
Respuesta de The Management BlueSotelSMART el 11 mar. 2024
Dear David,We appreciate your feedback and apologize for any inconvenience you experienced. Rest assured, we take your comments seriously and will address them promptly to enhance our guests' experiences. Your input helps us improve, and we hope you'll give us another chance to exceed your expectations in the future.

8/10 Bueno

Jacob

Se hospedó 3 noches en marzo de 2024
Respuesta de The Management BlueSotelSMART el 25 mar. 2024
Dear Jacob,Thank you for choosing our hotel and for giving us a 4 star rating. We would really appreciate hearing about some of the things you enjoyed. Many thanks once again for staying with us, and we hope that you would come back again soon.

10/10 Excelente

Linda

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
The room was great but no coffee available in morning on site.
Se hospedó 1 noche en enero de 2024
Respuesta de The Management BlueSotelSMART el 5 mar. 2024
Dear Linda,Thank you for sharing your feedback with us. We're glad to hear that you found your room to be great. However, we apologize for any inconvenience regarding the lack of coffee available on site in the morning. We understand the importance of starting the day right with a cup of coffee and will certainly take your comment into consideration to improve our services. Your satisfaction is important to us, and we hope to have the opportunity to make your next stay even more enjoyable. Thank you for choosing our hotel, and we look forward to welcoming you back soon.

10/10 Excelente

Daniel

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
The top pool and bar were worth the trip alone !!!! Where do you get mountains on one side and sea for sunsets onthe other. Breakfast was Fantastic for 3 $$ people were great and location was not bad
Se hospedó 3 noches en febrero de 2024
Respuesta de The Management BlueSotelSMART el 29 feb. 2024
Dear Daniel,Thank you for your enthusiastic review! We're thrilled that you enjoyed our top pool and bar, as well as the breathtaking views of mountains and sea sunsets. It's wonderful to hear that you found our breakfast fantastic and our staff great. We strive to provide an exceptional experience for our guests, and we're delighted to have left such a positive impression. Your kind words mean a lot to us. We can't wait to welcome you back for another memorable stay!

8/10 Bueno

Jeannie

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Love the two pools and that it was adult only. Location was good for shopping and dining and an easy walk to the beach.
Se hospedó 5 noches en febrero de 2024
Respuesta de The Management BlueSotelSMART el 29 feb. 2024
Dear Jeannie,Thank you for your glowing review! We're thrilled to hear that you loved our adult-only pools and found our location convenient for shopping, dining, and beach access. Providing a serene and enjoyable experience is our aim, and we're delighted to have exceeded your expectations. Your satisfaction is our priority, and we appreciate your kind words. We look forward to welcoming you back for another relaxing stay!

10/10 Excelente

Heather

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
The property was clean and modern. The bed was very comfortable in the shower was good. Staff was friendly and accommodating. The location is very convenient. VIP upgrade was a pool access room which was very nice. Happy hour was buy one get one drink at the pool bar from noon to 3:00. That was a bonus, but the drinks have to be the same. We would definitely stay here again.
Se hospedó 5 noches en febrero de 2024
Respuesta de The Management BlueSotelSMART el 27 feb. 2024
Dear Heather,Thank you for your wonderful feedback! We're thrilled to hear that you enjoyed our clean, modern property, comfortable beds, and convenient location. It's fantastic to know that our staff's friendliness and VIP upgrade to a pool access room enhanced your stay. We're glad you appreciated our happy hour offer, although we'll consider your feedback about drink choices. We can't wait to welcome you back for another enjoyable stay!

10/10 Excelente

Micheline

Viajó en grupo
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Excellente réception à l’hôtel. Personnel extraordinaire. Les équipements et piscines sont très bien et le déjeuner buffet est excellent. Très proche de la plage (10 minutes de marche) et vous trouverez également des boutiques et restaurants!
Se hospedó 3 noches en febrero de 2024
Respuesta de The Management BlueSotelSMART el 23 feb. 2024
Dear Micheline,We're delighted to hear that you enjoyed your stay with us! Providing excellent service and facilities is our top priority, and we're thrilled that you found our reception staff to be extraordinary. It's fantastic to hear that you appreciated our swimming pools, buffet lunch, and convenient location near the beach and local amenities. Thank you for choosing our hotel, and we hope to have the pleasure of welcoming you back soon!"

10/10 Excelente

Annika

Se hospedó 7 noches en febrero de 2024
Respuesta de The Management BlueSotelSMART el 22 mar. 2024
Dear Annika,Thank you for choosing our hotel and for giving us a 5 star rating. We would really appreciate hearing about some of the things you enjoyed. Many thanks once again for staying with us, and we hope that you would come back again soon.

10/10 Excelente

Brandon

Viajó en grupo
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
This was a quiet location. Short walking distance to the beach and shopping. The staff were very friendly and helpful. Very ample breakfast buffet. A great bonus was the ability to rent a scooter from the hotel. I would definitely stay there again.
Se hospedó 2 noches en febrero de 2024
Respuesta de The Management BlueSotelSMART el 22 feb. 2024
Dear Brandon,Thank you for your review! We're delighted you enjoyed our serene location, proximity to the beach and shopping, and the friendly service from our staff. We're glad you found our breakfast buffet ample and appreciated the convenience of renting a scooter. We look forward to welcoming you back soon!

8/10 Bueno

Anne GH

Se hospedó 6 noches en febrero de 2024
Respuesta de The Management BlueSotelSMART el 20 feb. 2024
Dear Anne GH,Thank you for rating us so highly and for choosing to stay with us here. We're glad to know that you enjoyed your stay with us at BlueSotel SMART. We look forward to welcoming you with your friends and family again very soon to Krabi.

6/10 Aceptable

NING

Se hospedó 2 noches en febrero de 2024
Respuesta de The Management BlueSotelSMART el 18 feb. 2024
Dear Ning,I am very grateful that you took the time to leave us a rating. It has been a pleasure hosting you, and we look forward to welcoming you back for another wonderful stay.

10/10 Excelente

Geraldine

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Love the hotel second time we have stayed there very friendly clean near the beach. Breakfast excellent
Se hospedó 6 noches en febrero de 2024
Respuesta de The Management BlueSotelSMART el 17 feb. 2024
Dear Geraldine Thank you so much for your wonderful review! We're delighted to hear that you enjoyed your stay with us for the second time. Providing a friendly and clean environment is a top priority for us, and we're glad to hear that you found our proximity to the beach convenient. It's great to know that you also enjoyed our breakfast offerings. We look forward to welcoming you back for another enjoyable stay in the future!"

8/10 Bueno

Michelle

Le gustó: Limpieza, estado de la propiedad e instalaciones, comodidad de la habitación
Good location for tours and pool use.
Pool is excellent. Food is average. Location for tours from Ao Nang is great. Better beaches for fun elsewhere. Service at front desk is poor. Asked for help for transportation and front desk worker said to go walk with our luggage to town. Used Grab app to get our own taxi with pick up at lobby.
Se hospedó 2 noches en febrero de 2024
Respuesta de The Management BlueSotelSMART el 15 feb. 2024
Dear Michelle,Thank you for your feedback. We're glad you enjoyed our excellent pool and found our location convenient for tours. We apologize for the average food quality and any inconvenience with transportation assistance. Your comments regarding the service at the front desk are concerning, and we'll address this issue with our team to ensure better assistance in the future. We appreciate your patience and hope to have the opportunity to improve your experience on your next visit. If there's anything else we can assist you with, please let us know.