2/10 Terrible
Elsamaul
Viajó con su familia y niños pequeños
2 feb. 2026
No le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
This was one of the worst hotel experiences I’ve had. Cruiser Island Resort is completely isolated, with no shops, no nearby amenities, and no real freedom. Once you’re there, you’re essentially trapped.
The rooms were poorly maintained and not clean, and there isn’t even a microwave — which is unacceptable considering you have no alternative food options. You are forced to eat at the hotel restaurant, which has a very limited menu, little variety, and quickly becomes unbearable for a longer stay.
The staff were rude and dismissive. When I raised concerns about the isolation and restrictions, I was literally told by staff that if I wasn’t happy, I could leave. That says everything about their attitude toward guests.
What truly ruined the stay is the strict boat schedule. You can only leave the island at 10 AM and must be back by 5 PM, which completely limits your ability to explore or enjoy your holiday. It feels less like a resort and more like being on lockdown.
After enduring this for five days, I cut my stay short and booked the remainder of my holiday at another hotel in Phuket — which was a massive relief and highlighted just how bad this place was by comparison.
Overall, this resort is restrictive, uncomfortable, and depressing. It genuinely feels more like a prison than a holiday destination. I would strongly advise anyone to stay elsewhere.
Elsamaul
Se hospedó 9 noches en enero de 2026
