Terraza o patio

Opiniones sobre Killington Mountain Lodge, Tapestry Collection by Hilton

3.5 out of 5

Opiniones

7,4

Bueno

Evaluación: 10 - Excelente. 321 de 1001 opiniones" "
Evaluación: 8 - Bueno. 274 de 1001 opiniones" "
Evaluación: 6 - Aceptable. 195 de 1001 opiniones" "
Evaluación: 4 - Mediocre. 114 de 1001 opiniones" "
Evaluación: 2 - Terrible. 97 de 1001 opiniones" "

7,4/10

Limpieza

8,0/10

Personal y atención

7,0/10

Servicios

6,8/10

Estado de la propiedad e instalaciones

7,0/10

Cuidado del medio ambiente

Opiniones

2/10 Terrible

José

Viajó con su familia
No le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
No tienen buen servicio la limpieza es mala y el desayuno lo mismo todos los días
Se hospedó 2 noches en marzo de 2023

2/10 Terrible

José

Viajó con su familia
No le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Muy mala atención, pésima limpieza, desayuno el Mismo todos los días y siempre faltaba algo
Se hospedó 4 noches en abril de 2023

2/10 Terrible

José

Viajó con su familia
No le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
El servicio es lo peor que he tenido en un hotel, personal no calificado. Me mudaron de habitación sin notificarme colocando mis cosas y comida y zapatos en una cesta de mala manera
Se hospedó 1 noche en marzo de 2023

10/10 Excelente

juan jose

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Staff súper amable Check in súper rápido Muy bonito el hotel y habitaciones súper cómodas
Se hospedó 1 noche en enero de 2023
Respuesta de kmlstaff el 20 ene. 2023
Gracias por quedarse con nosotros y esperamos que vuelva pronto.

6/10 Aceptable

Stephanie

Viajó con su familia y niños pequeños
los baños de las habitaciones son muy pequeños tuvimos problema con el agua caliente el desayuno nada especial la localización del hotel perfecto para ir a esquiar
Respuesta de KML STAFF el 22 ene. 2023
Thank you for your feedback.

10/10 Excelente

Kilder

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Friendly
Se hospedó 2 noches en abril de 2024
Respuesta de Joe el 28 abr. 2024
Thank you for taking the time to tell the world about Killington Mountain Lodge! We are so glad you enjoyed your stay and hope to see you again soon!

10/10 Excelente

Lisa

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
We just left today and I was looking forward to sharing this review! This was our third time staying there, and each time prior was great. But this time was a bit different! The staff all throughout the lodge were more than polite and professional, they were very heartwarming, down to earth, and personable. Now, my initial expectations are for staff are to be polite, helpful, and professional. To mentiona few, the front desk staff, the bar tender, and the waitress coving the dinning room. I believe they have a great team there, and you can see it. This includes the two cleaning individuals that were taking care of my floor this past Wednesday. They were extremely personable and pleasant as well. Lastly, I will mention the chief. The breakfast as well as the dinner were both Delicious! My husband actually lists the breakfast as one of the highlights to his trip! 👌
Se hospedó 4 noches en abril de 2024
Respuesta de jessica el 26 abr. 2024
Thank you so much for the kind words. It was very nice to meet you and your husband. We looking forward to meeting you both again.

10/10 Excelente

jeong

Viajó con su pareja
Le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
Bed was comfortable and clean
Se hospedó 3 noches en abril de 2024
Respuesta de Joe el 25 abr. 2024
Thank you so much for your feedback at Killington Mountain Lodge! We hope to see you again!

10/10 Excelente

Marissa

Viajó en grupo
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
This was our second stay here and it was great again! Friendly staff at reception and a clean, comfortable room! Would definitely recommend, especially if you’re skiing at Killington due to its close proximity to the mountain.
Se hospedó 1 noche en abril de 2024
Respuesta de jessica el 24 abr. 2024
thank you for your stay. It was a honor to have you.

10/10 Excelente

Jared

Viajó con su pareja
Le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
Clean, up to date and very friendly staff
Se hospedó 1 noche en abril de 2024
Respuesta de Joe el 21 abr. 2024
Thank you for the review!!

8/10 Bueno

philip

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en abril de 2024
Respuesta de Joe el 15 abr. 2024
Thank you so much for taking the time to tell us about your recent visit. We are so thrilled that you enjoyed your stay. If there is anything that we could have done to make your stay even more enjoyable please let us know.

6/10 Aceptable

Peter

Viajó en grupo
For 730 bucks, pretty underwhelming. That was an "eclipse price," of course. Still, the place was ok, but nothing special, for sure. The "bar" and gathering places seemed a bit creepy to me. Hardly a "ski-chalet" vibe.
Se hospedó 1 noche en abril de 2024
Respuesta de Joe el 14 abr. 2024
Thank you for taking the time to share your feedback about your recent stay. We are very sorry to hear that our property did not meet your expectations. We work very hard to maintain our hotel and ensure we provide a warm, welcoming, and comfortable experience to all guests. Thank you for your feedback.

8/10 Bueno

Leonel A

Se hospedó 2 noches en abril de 2024
Respuesta de Joe el 14 abr. 2024
Thank you so much for your kind words! We really appreciate you taking the time out to share your experience with us! Hope to see you again soon!

10/10 Excelente

Sofia

Viajó con su familia y niños pequeños, Viajó con su familia, Viajó con mascotas, Viajó en grupo
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
This property is perfect for any skiers or riders looking for a place close to the mountain, restaurants, and shops. Staff here was very friendly and accommodating.
Se hospedó 1 noche en abril de 2024
Respuesta de Joe el 8 abr. 2024
Thanks! We’re so happy to hear you had a great stay. Please join us again the next time you’re in Killington Mountain Lodge!

10/10 Excelente

David, Ballston Spa

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en abril de 2024
Respuesta de Joe el 8 abr. 2024
Thank you so much for your kind words! We really appreciate you taking the time out to share your experience with us! Hope to see you again soon!

10/10 Excelente

Clint

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Friendly staff, clean and comfortable room, and with great amenities.
Se hospedó 1 noche en abril de 2024
Respuesta de JC el 8 abr. 2024
Thank you for sharing your experience. It means a lot to us that you enjoyed your stay and were satisfied with the service. We take great pride in not only meeting, but also exceeding guest expectations. It means even more to receive this feedback from our loyal guests. Thank you again for the accolades.

10/10 Excelente

Brandon

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en abril de 2024
Respuesta de JC el 8 abr. 2024
Thank you very much for your positive feedback! We hope to serve you again in the future.

10/10 Excelente

Marissa

Viajó en grupo
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
This is a great place to stay while skiing at Killington! The only bad thing is that the walls are thin so you can hear if you have loud neighbors, it didn’t bother us though. Overall a clean, comfortable hotel.
Se hospedó 1 noche en abril de 2024
Respuesta de Joe el 4 abr. 2024
Thank you for sharing your experience. It means a lot to us that you enjoyed your stay and were satisfied with the service. We take great pride in not only meeting, but also exceeding guest expectations. As a Bonvoy member, it means even more to receive this feedback from our loyal guests. Thank you again for the accolades.

10/10 Excelente

Frank

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en marzo de 2024
Respuesta de JC el 1 abr. 2024
Thank you for sharing your experience. It means a lot to us that you enjoyed your stay and were satisfied with the service. We take great pride in not only meeting, but also exceeding guest expectations. It means even more to receive this feedback from our loyal guests. Thank you again for the accolades.

4/10 Mediocre

Bryan

Le gustó: Limpieza
No le gustó: Personal y atención
My room wasn’t ready until 7pm. Bathroom sink was clogged. Lack of hot water in shower. Bartenders were very nice.
Se hospedó 1 noche en marzo de 2024
Respuesta de Joe el 28 mar. 2024
Thank you for taking the time to share your experience with us. Cleanliness is a top priority at our hotel; I apologize that your room fell short of your expectations. Rest assured that your comments have been shared with the housekeeping team. We hope you will choose to stay with us again on your next visit

2/10 Terrible

Kevin

I never went. Could not purchase a lift ticket. Tried for over a half an hour. Kept being told incorrect password. No one to talk to. It's insane that this happened. How hard & complicated can they make buying a Lift Ticket
Se hospedó 1 noche en marzo de 2024
Respuesta de Ashley el 27 mar. 2024
We are puzzled you would rank us 1 out of 5. We do not sell lift tickets at our hotel property.

10/10 Excelente

Michael

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
We been staying here for years , always enjoy our stay. Love the game room and fireplace !!!
Se hospedó 2 noches en marzo de 2024
Respuesta de Joe el 28 mar. 2024
Thank you so much for your kind words! We really appreciate you taking the time out to share your experience with us! Hope to see you again soon!

10/10 Excelente

Laurent

Se hospedó 1 noche en marzo de 2024
Respuesta de Joe el 11 abr. 2024
Thanks! We’re so happy to hear you had a great stay. Please join us again the next time you’re in Killington Mountain Lodge.

8/10 Bueno

Kate

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
The property is nice and the room is nice. Our room even has a skylight which is very nice during the day. However, there is no blind to cover the skylight and it’s so bright in the morning and you won’t be able to sleep in after 7am. And we had a next door Neighbour one night screaming very loud and woke us up.
Se hospedó 6 noches en marzo de 2024
Respuesta de Joe el 18 mar. 2024
Thank you so much for your response! We appreciate your stay and the kind words here at the Killington Mountain Lodge.

10/10 Excelente

Tanner

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en marzo de 2024
Respuesta de JC el 18 mar. 2024
Thank you for the feedback! We are glad you enjoyed your stay!

10/10 Excelente

Gregory

Viajó con su familia y niños pequeños
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
check in staff was excellent and kind
Se hospedó 1 noche en marzo de 2024
Respuesta de JC el 16 mar. 2024
Thank you for the kind words! -Killington Mountain Lodge

8/10 Bueno

Priscilla

Se hospedó 2 noches en marzo de 2024
Respuesta de Joe el 30 mar. 2024
Thank you for sharing your experience at Springhill Suites Orange Beach at The Wharf. We appreciate your feedback and are delighted to hear you had a great stay. We take great pride in not only meeting, but also exceeding the expectations of every guest. Hearing directly from our guests is integral to our ability to continue to enhance our service. We hope you will come back and visit us again soon!

10/10 Excelente

Llyle

Le gustó: Personal y atención, estado de la propiedad e instalaciones
great place and easy to get too the slopes!!!
Se hospedó 3 noches en febrero de 2024
Respuesta de Killington Mountain Lodge el 16 mar. 2024
We are so glad you had a great time staying here!

6/10 Aceptable

Caroline

Viajó con su familia
Le gustó: Personal y atención
Enjoyed the lounge, bartender and billiards table… did not like that both the pool and hot tub were closed without notification… very disappointed after a day of skiing. We were looking forward to soak our aching muscles and were very disappointed that the hot tub was closed for 2 days( the whole time we were there… ) without notice.
Se hospedó 2 noches en febrero de 2024
Respuesta de Ashley el 6 mar. 2024
Apologies for the hot tub being closed. It was overdue for maintenance and those things happen.

6/10 Aceptable

Brian

Viajó con su pareja
Le gustó: Personal y atención
The hot tub wasn’t working even though we called ahead to ask. The dead bolt on our room did not work. The breakfast should be included. Even though recently remodeled, the shower was moldy and had hair in it when we arrived. Only one elevator was working. The door on the stairs To the courtyard locked and was not accessible from the outside.
Se hospedó 3 noches en febrero de 2024
Respuesta de Ashley el 6 mar. 2024
When you called ahead, I am sure the hot tub was working. Unfortunately the jets had to be fixed and tub maintenance was needed. The door to courtyard was locked due to hot tub being closed.

6/10 Aceptable

Kelvin

Viajó en grupo
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Room was nice. Toilet Flush and shower drain was weak. My only major issue was the sneaky $25/person mediocre breakfast buffet that you don't realize you're going to be charged for until you go to leave and get handed a receipt to list your name and room number. There was no warning that they were not offering a complimentary breakfast to guests which was the expectation when booking.
Se hospedó 2 noches en febrero de 2024
Respuesta de JC el 16 mar. 2024
Thank you for staying!

8/10 Bueno

Michelle

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Loved the pup-friendly policies and staff; proximity to Killington; the chic decor; the large, outdoor hot tub; and the common areas and bar where children, dogs and adults could gather comfortably. We were sad that the indoor pool was closed and that breakfast was $25 extra per adult. There is a small Starbucks stand downstairs in the lobby and a tiny market, which we did not visit. Beds were comfortable and we had no issues with noise. (The smell of bacon in the morning did effectively wake up the pup and ergo us, though. :) Small exercise room, but we didn't need it as we spent our days skiing. Note: They may be understaffed right now. We had cleaning service on one day of our stay, but not on the others. This wasn't a huge deal to us, but I suspect it may be an issue for many others.
Se hospedó 3 noches en febrero de 2024
Respuesta de JC el 16 mar. 2024
The Killington Mountain Lodge thanks you for staying with us!

4/10 Mediocre

Ashley

Viajó con su pareja
Le gustó: Limpieza, personal y atención
No le gustó: Estado de la propiedad e instalaciones
Hot tub was cold , indoor pool out of service
Se hospedó 2 noches en febrero de 2024
Respuesta de Joe el 28 mar. 2024
Thank you for sharing your experience. We appreciate when a guest lets us know when we are doing things right and where we can use some improvement. Your feedback will be shared with the hotel team to ensure we deliver exceptional customer service every time.

4/10 Mediocre

Brittney

No le gustó: Estado de la propiedad e instalaciones
Se hospedó 3 noches en febrero de 2024
Respuesta de Joe el 28 mar. 2024
Thank you for taking the time to let us know about your recent stay. We strive to provide excellent service and it is never our intention to disappoint a guest. We will review this complaint during our next team meeting so that we can avoid any similar problems in the future. We hope to be able to welcome you back at some point so we can make sure that your stay is excellent from start to finish.

10/10 Excelente

Michael

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Checked in from Tuesday to Thursday while skiing in Killington. It was perfect. Outdoor hot tub was great. Buffet breakfast was excellent
Se hospedó 2 noches en febrero de 2024
Respuesta de Joe el 28 mar. 2024
Thanks! We’re so happy to hear you had a great stay. Please join us again the next time you’re at Killington Mountain Lodge

10/10 Excelente

Steven

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Hot tub needs to be allowed for late check ins
Se hospedó 1 noche en febrero de 2024
Respuesta de Joe el 28 mar. 2024
Thank you so much for your kind words! We really appreciate you taking the time out to share your experience with us! Hope to see you again soon!

8/10 Bueno

Masashi

Le gustó: Limpieza
No le gustó: Personal y atención
Se hospedó 1 noche en enero de 2024
Respuesta de Joe el 28 mar. 2024
Thanks! We’re so happy to hear you had a great stay.

10/10 Excelente

William

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Excellent value on the Killington Road, close to the ski slopes. Plenty of parking, and the entire facility was recently rehabilitated.
Se hospedó 3 noches en enero de 2024
Respuesta de Joe el 28 mar. 2024
Thank you so much for taking the time to tell us about your recent visit. We are so thrilled that you enjoyed your stay. If there is anything that we could have done to make your stay even more enjoyable please let us know.

2/10 Terrible

Cliente verificado

Viajó con su familia, Viajó en grupo
No le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Run down, poor service
On Friday evening there was a leak in the upstairs great room by the dining area next to the pool table. When we alerted the desk they said it’s fine. We had to say no it is running water-not a drip they took notice. The next day the leak was through to the down stairs lobby. This issue Continued all weekend. Forcing them to cancel breakfast on Sunday and Monday.The fireplaces never were turned on- when asked they said they did not get their wood delivered. We understood the pool was unusable but the hot tub was working. The problem was there were never any towels available to ripple coming out of a heavily used hot tub. Leaving guests standing in the great room dripping wet, making the floor wet(where there was no working fireplace)guests aside from ourselves were Frustrated- everytime people asked for towels the staff member rolled his eyes like it was a giant inconvenience. Sorry it’s not green but people are cold and wet! His Attitude was poor. Baseball cap, tall with glasses. There was a black out Saturday evening where there was a slow response from the staff with the exception being the bartender who proceeded to put battery candles on each table for all the guests she was good. The elevators kept breaking, during checkout they did not work nor did anyone offer assistance to carry out luggage.I called 4 times to speak with the managers and kept getting the run around. The last person was rude and hung up on me. It’s run down but has potential. Poor service.
Se hospedó 3 noches en enero de 2024
Respuesta de Kyle Cocchi el 2 feb. 2024
We are sorry for your experience, we pride ourselves on wonderful customer service, and appreciate your feedback. Please feel free to contact us on how we can make it rightOn a positive note, most of the structural issues listed are now resolved for our guests enjoyment.

10/10 Excelente

jeremy

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Convenient and clean
Se hospedó 1 noche en enero de 2024
Respuesta de Kyle Cocchi el 2 feb. 2024
Thank you for staying with us!

8/10 Bueno

Cliente verificado

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Nice weekend visit
The hotel was clean especially for being a pet friendly hotel. It was nice to come back to a comfortable stay after a day on the mountain, Although the bar service was subpar and the hot tub was only open 1 out of 2 nights don’t let that discourage a stay here! Very convenient and within walking distance to restaurants and bars.
Se hospedó 2 noches en enero de 2024
Respuesta de Kyle Cocchi el 2 feb. 2024
Thank you for staying with us, if you need any assistance at all, please feel free to contact us. We pride ourselves on our service and glad you had a nice stay!

10/10 Excelente

Jesse

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Great
Se hospedó 1 noche en diciembre de 2023
Respuesta de Joe el 28 mar. 2024
Thanks! We’re so happy to hear you had a great stay. Please join us again the next time you’re in Killington, Vt!

10/10 Excelente

Lauren

Se hospedó 1 noche en enero de 2024
Respuesta de Joe el 28 mar. 2024
Thank you very much for giving us an excellent score. Our team's commitment to service and guest satisfaction is a main focus, and we are delighted to hear you enjoyed your stay. Looking forward to welcoming you back again soon!

2/10 Terrible

Molly

Se hospedó 1 noche en enero de 2024
Respuesta de Joe el 28 mar. 2024
If there are any specific details you'd like to share or if there's anything we can do to make things right for you, please don't hesitate to reach out to us directly. Your satisfaction is our priority, and we want to ensure that your next experience with us exceeds your expectations.

2/10 Terrible

Anne

Se hospedó 1 noche en enero de 2024

10/10 Excelente

Edward

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios
Se hospedó 3 noches en enero de 2024
Respuesta de Kyle Cocchi el 2 feb. 2024
Thank you for staying with us!

6/10 Aceptable

Holly

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en enero de 2024

6/10 Aceptable

William

Viajó con su familia
No le gustó: Estado de la propiedad e instalaciones
Se hospedó 3 noches en enero de 2024

8/10 Bueno

Corrine

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
I have stayed here multiple times and I love how clean this place is. One thing that was unpleasant however was that we were given one of those rooms with a door that could open into the room next to us if we were traveling with a bigger group. This door made it literally feel like the random people next to us were in the room with us. They must’ve been drunk because they were being so loud and were throwing up which was VERY unpleasant to hear. I was also woken up by them at 5:50AM. My boyfriend was also not happy that there was a skylight in the room directly over the bed with no shade on it as this woke us up due to the sun shining in our eyes. Not the best experience. We got stuck another night because of the snow storm but decided to stay somewhere else for the night.
Se hospedó 1 noche en enero de 2024

6/10 Aceptable

Carley

No le gustó: Personal y atención
Se hospedó 3 noches en enero de 2024