The house was fantastic. The location also, fantastic. We really enjoyed the water park.
There were issues.
The elevator broke, which maintenance was quick to respond and repair. Very nice guys also.
There were multiple roaches seen throughout the house, not cool..
The master bedroom did not have a comforter or pillow cases, not cool.
There were extra pillows, for the additional bedrooms but also no extra pillow cases.
The biggest issue was communication and getting house keeping to bring comforter, pillow cases and kitchen towels. It took almost 3 days to get the comforter (but no pillow cases or towels were given) on our last night there.
Multiple calls, none answered, multiple texts messages that were either not responded to, or responded to hours later or the next day. I was told multiple times housekeeping was coming, but they didn’t show.
It was frustrating to travel across country and find that we had only 1 kitchen trash bag, no extra toilet paper, etc.. needed essentials that you wouldn’t typically think about when getting a vacation rental. I’ve stayed at many vacation rentals and have always had these items supplied. And additional items supplied when asked or needed.
Basically, if you’re gonna stay here make sure to bring all the essentials you will need. They don’t really supply much of that stuff.
Overall we were happy with our stay. But we are also pretty easy to please type of family.