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Reviews of Kilkenny Inn

3 out of 5
Kilkenny Inn
15-16 Vicar Street, Kilkenny

Reviews

8.8

Excellent

Rating 10 - Excellent. 162 out of 296 reviews" "
Rating 8 - Good. 102 out of 296 reviews" "
Rating 6 - Okay. 19 out of 296 reviews" "
Rating 4 - Poor. 8 out of 296 reviews" "
Rating 2 - Terrible. 5 out of 296 reviews" "

9.0/10

Cleanliness

9.2/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Caroline

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel close to all amenities. Clean, comfortable and good-sized room. Breakfast was delicious and staff were fabulous. Would stay there again.
Stayed 2 nights in Feb 2023
Response from Jess on 4 Mar 2023
Thank you for your review

10/10 Excellent

William

Stayed 3 nights in Feb 2023
Response from Jessica on 12 Feb 2023
Thank you for your review

8/10 Good

Michael

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent breakfast really good variety everything cooked and presented very well, lovely staff especially Nial.rooms very clean (unfortunately my carpet had been burned by someone using straightners) otherwise everything was perfect. We were unfortunate that due to family circumstances we were there over a bank holiday so the Saturday Sunday room rates were quite expensive where as the Monday Tuesday were very good. I would definitely stay here again.
Stayed 4 nights in Feb 2023
Response from Jess on 9 Feb 2023
Thank you for your review.

10/10 Excellent

Heather

Liked: Amenities, property conditions & facilities
The location was perfect to walk to all the sites and to many, many restaurants and pubs. The lobby and bar area are lovely. The room was quite spacious. The bed was comfortable. Shower water was hot and strong flow. I loved the toiletries, kettle, bottled water, and variety of coffee and tea options in the room. It was so close to everything! The staff were absolutely incredible! Excellent customer service and very welcoming. I will definitely be back!
Response from Jess on 9 Feb 2023
Thank you for your review.

8/10 Good

patrick, Naas

Liked: Staff & service
Disliked: Amenities
Very basic but rooms clean and spacious
Stayed 2 nights in Jan 2023
Response from Jessica on 5 Feb 2023
Thank you for your review.

10/10 Excellent

Mike

Stayed 1 night in Jan 2023
Response from Jessica on 26 Jan 2023
Thank you for your lovely review

6/10 Okay

Kevin

Traveled with family
Liked: Staff & service
Like: the people; didn’t like: the room
Stayed 2 nights in Jan 2023
Response from Jess on 24 Jan 2023
Thank you for your review

4/10 Poor

Mark

Liked: Cleanliness, room comfort
Disliked: Staff & service
No hot water to shower.
Would not recommend staying here. There was no hot water on the evening we arrived so we were not able to shower. When we informed the receptionist (who came to the room to check) he shrugged his shoulders and said there was nothing he could do about it. I am aware cold exposure is very popular trend these days but this is simply not good enough. Stay somewhere else.
Stayed 1 night in Jan 2023
Response from Jessica on 24 Jan 2023
Hi Mark- Thank you for your review. I do apologise that you weren't able to shower due to no hot water. I do apologise that the receptionist on duty wasn't able to help with the situation but depending on the time of day this was we usually cannot get a plumber in the afternoons/evenings especially on Friday's and they usually call the following day. Our plumber did call the following day around mid afternoon after your departure he found there was hot water and nothing wrong with our tanks. He said it could have been everyone in the hotel was using the hot water at once and sometimes then it takes a while to refill our hot water reservoir. I have made sure our hot water is on for longer so this does not happen again. This is no excuse but I just wanted to explain that this situation doesn't usually happen. I do hope you do decide to stay with us again and if so please do ask for myself & I will make sure to look after ye. Thank You,Jessica MurphyManagement

8/10 Good

Judy

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
My room was spotless and clean and comfortable. I had a kingsize bed and it was perfect. I could hear a few drunk people outside even with windows closed. Overall slept well. Breakfast was lovely & staff were all professional and helpful.
Stayed 1 night in Jan 2023
Response from Jessica on 24 Jan 2023
Hi Judy- Thank you for your review.

10/10 Excellent

martina

Stayed 1 night in Jan 2023
Response from Jess on 24 Jan 2023
Thank you for your review.

10/10 Excellent

Tracey

Stayed 2 nights in Jan 2023
Response from Jessica on 18 Jan 2023
Thank you for your review

10/10 Excellent

Verified traveler

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
5 Star Service
I highly recommend The Kilkenny Inn to anyone who visiting Kilkenny. It's a 30 bed property within walking distance to all city amenities. It's a modern, comfortable and impeccably clean property with private parking. Breakfast was excellent and we found the staff to be most helpful at all times. Looking forward to staying here again in the future.
Stayed 1 night in Jan 2023
Response from Jessica on 14 Jan 2023
Thank you for your review

10/10 Excellent

Mark

Stayed 2 nights in Dec 2022
Response from Jessica on 2 Jan 2023
HI Mark- Thank you for your review.

10/10 Excellent

Philip

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2022
Response from Jessica on 13 Dec 2022
Thank you for your lovely review. I am delighted to read you enjoyed your stay. We do hope to welcome you again soon. Regards Jessica Murphy Management

10/10 Excellent

Rachel

Stayed 1 night in Dec 2022
Response from Jessica on 13 Dec 2022
Thank you for your lovely review. I am delighted to read you enjoyed your stay. We do hope to welcome you again soon. Regards Jessica Murphy Management

10/10 Excellent

Tony

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and friendly, modern with everything I required. The only minor issue was Luke warm water for a shower in the evening.
Stayed 1 night in Dec 2022
Response from Jessica on 11 Dec 2022
Thank you for your review.

10/10 Excellent

Glyn

Stayed 1 night in Dec 2022
Response from Jessica on 5 Dec 2022
Thank you for your review.

10/10 Excellent

Bart

Stayed 1 night in Nov 2022
Response from Jessica on 19 Nov 2022
Thank you for your review.

10/10 Excellent

Elizabeth

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
It was a unique property. The bar was nice. Short walk to restaurants and shopping. Appreciated the on site parking. The staff was friendly and helpful. A very enjoyable experience.
Response from Jessica on 11 Nov 2022
Thank you for your lovely review.

10/10 Excellent

Karen-Ann

Stayed 1 night in Oct 2022
Response from Jessica on 28 Oct 2022
Hi Thank you for your Review. I am delighted you enjoyed everything. We do hope to welcome you again- Kind RegardsJessica MurphyGeneral Manager

8/10 Good

Dawn

Stayed 1 night in Oct 2022
Response from Jessica on 20 Oct 2022
Thank you for your review

8/10 Good

Sally

Stayed 1 night in Oct 2022
Response from Jess on 20 Oct 2022
Thank you for your review

10/10 Excellent

Dámaso Arroyo

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente y conveniente ubicación, el staff muy amable, el desayuno estuvo excelente, nos encantó!!
Stayed 2 nights in Oct 2022
Response from Jess on 20 Oct 2022
Thank you for your review

2/10 Terrible

Michael

Stayed 1 night in Oct 2022
Response from Jess on 20 Oct 2022
Hi Michael- I am sorry to see your review of 2/10, please do let us know what was wrong so we can prevent it from happening again.

10/10 Excellent

Leigh Anne

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent interactions with staff. Close walking distance to all the pubs and restaurants. Room clean and spacious.
Stayed 1 night in Oct 2022
Response from Jessica on 16 Oct 2022
Thank you for your review

10/10 Excellent

pierce

Stayed 1 night in Oct 2022
Response from Jessica on 16 Oct 2022
Thank you for your review.

10/10 Excellent

Scott

Stayed 1 night in Sep 2022
Response from Jessica on 9 Oct 2022
Thank you for your review.

10/10 Excellent

karen

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great area and staff
Stayed 1 night in Sep 2022
Response from Jessica on 2 Oct 2022
Thank you for your review

10/10 Excellent

Alex

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place, good location and lovely staff
Stayed 1 night in Sep 2022
Response from Jessica on 1 Oct 2022
Hi Alex- Thank you for your review.

8/10 Good

William

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Friendly and helpful staff and very conveniently located to the historical area and dining venues.
Stayed 1 night in Sep 2022
Response from Jessica on 1 Oct 2022
Hi williamThank you for your review

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2022
Response from Jessica on 1 Oct 2022
Hi Mark- Thank you for your review

8/10 Good

John

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Second time. As good as the first that’s why we came back. Brought my husband
Stayed 2 nights in Sep 2022
Response from Manager on 20 Sep 2022
Hi John, Great seeing you again. Always a pleasure. We do hope to welcome you again soon. Kind RegardsJessica MurphyDeputy General Manager

10/10 Excellent

ENDA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Location
Great Hotel Great Location for a visit to Kilkenny within walking distance to city
Stayed 1 night in Sep 2022
Response from Jessica on 19 Sep 2022
Hi Enda, Thank you for your review

4/10 Poor

Melia

Disliked: Cleanliness, property conditions & facilities, room comfort
Three stars is generous
My husband and I stayed in Kilkenny for 1 night and was surprised to find that this Inn was lacking in many ways. For example, there was only one available outlet in the room (unless you want to unplug the lights) and not even 1 in the bathroom. The bathroom sink had no hot water. There wasn’t any clock or alarm. The windows don’t close completely and the carpet was dirty. The bar in the hotel was completely closed. Needless to say, the pictures portrayed for this hotel are deceiving. We expected small and simple, but this is more like a budget motel in terms of class. Disappointing.
Stayed 1 night in Sep 2022
Response from Manager on 19 Sep 2022
Hi Melia- Thank you for your review. I am disappointed to read your stay was not to your standards. I do wish you would have outlined some of your issue's during your stay so we could have rectified them. You were made aware that our bar was closed due to renovations within plenty of time before your stay, so that if it did not suit you, you could have cancelled. I have looked into the room you were staying in and we have 3 socket points in the roomWe do hope despite your review, Once we have our bar/restaurant open you give us another chance. Kind RegardsJessica MurphyDeputy General Manager

8/10 Good

Joseph

Traveled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Enjoyed my stay......
Overall, the stay was very good. Though the hotel may be just off the main "tourist" areas, the walk to anything in town was only 5-10 minutes if that. Room was comfortable, clean, water was hot, all things you could want. Have no complaints and would definitely stay here again without hesitation. The only drawback I would say is that some, not all, of the reception employees where not always the most friendly.
Stayed 2 nights in Sep 2022
Response from Jessica on 19 Sep 2022
Hi Joseph, Thank you for your review. I do apologise that you found some of our reception staff not the most friendly. I am glad you enjoyed everything else.

10/10 Excellent

Justin

Stayed 1 night in Sep 2022
Response from Jessica on 19 Sep 2022
Thank you for your review

10/10 Excellent

Malcolm

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2022
Response from Jessica on 16 Sep 2022
Thank you for your review

8/10 Good

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Coming back Saturday Says a lot for me
Stayed 3 nights in Sep 2022
Response from Jessica on 16 Sep 2022
Thank you for your review. We look forward to welcoming you again on Saturday.

10/10 Excellent

J.Michael

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was close to great dining and entertainment. Great area to walk around.
Stayed 1 night in Sep 2022
Response from Jessica on 15 Sep 2022
Thank you for your review.

8/10 Good

Fraser

Stayed 2 nights in Sep 2022
Response from Jessica on 12 Sep 2022
Thank you for your review.

10/10 Excellent

Debra

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Lovely and quaint! Great location!!
Stayed 1 night in Sep 2022
Response from Jessica on 12 Sep 2022
Thank you for your review.

10/10 Excellent

Kayla

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel, right close to all attractions. We really enjoyed that we could park the car and walk to everything we wanted to see and do. Beautiful view of the St. Canice Cathedral at night. Quiet location, slept with the windows open. Would recommend.
Stayed 1 night in Sep 2022
Response from Jessica on 12 Sep 2022
Thank you for your review.

10/10 Excellent

Jackie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is such a beautiful place. I would definitely stay again. The staff was so friendly and helpful.
Stayed 1 night in Sep 2022
Response from Jessica on 7 Sep 2022
Thank you for your review.

6/10 Okay

Hunter

Traveled with partner, Traveled with family
Liked: Staff & service
My wife and I added Kilkenny to our itinerary as a way to break up our trip between Killarney to northern Dublin. Therefore, we treated this hotel as simply a place to sleep and shower before heading off the next day. No bells and whistles here. Just an OK place to rest before moving on. *Restaurant was closed. Needed to walk into town for food, but we planned on doing this anyways.
Stayed 1 night in Sep 2022
Response from Jessica on 7 Sep 2022
Thank you for your review.

8/10 Good

Robert

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
No Bar open. No restaurant open except for breakfast
Stayed 2 nights in Sep 2022
Response from Jessica on 7 Sep 2022
Thank you for your review.

8/10 Good

Mary Lynn

Stayed 2 nights in Aug 2022
Response from Jessica on 7 Sep 2022
Thank you for your review.

10/10 Excellent

Martin

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
An older in nicely updated and comfortable. Easy access to the city center. Free parking, WiFi, and breakfast.
Stayed 1 night in Aug 2022
Response from Jessica on 1 Sep 2022
Thank you for your review

10/10 Excellent

Cynthia

Stayed 1 night in Aug 2022
Response from Jessica on 25 Aug 2022
Hi Cynthia-Thank you for your review.

10/10 Excellent

Melissa

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very friendly. Great location to attractions.
Stayed 1 night in Aug 2022
Response from Jessica on 25 Aug 2022
Hi Melissa, Thank you for your review.

10/10 Excellent

Craig

Stayed 1 night in Aug 2022
Response from Jessica on 20 Aug 2022
Thank you for your review.