We moved into this unit on a Saturday evening. Tuesday around 4 am my sister woke up vomiting and feeling ill. She wasn't able to get out of bed for 1 1/2 days. We thought it was either a chemical smell due to construction in the building and/or the air conditioning. She had no symptoms Saturday through Monday. We were gone all day Monday until late evening so we were not in the unit. Tuesday morning, I immediately shut down the air conditioning and contacted the management company, CB Island Vacations. I opened all the window and doors. Nothing got rid of the smell. My sister was too sick to get out of bed and get out of the unit. I contacted the management company again and said something was wrong. They brought over 3 box fans to push out the smell but it didn't work. The night was horrible with the heat and no air conditioning which we specifically requested in a unit. My sister was still ill the next day and could smell the chemical smell even though we shut down the AC. We could no long stay in this unit with the odor and no AC. There was a lot of noise due to construction or something going on in other units. On Wednesday, I texted the management company to let them know we were leaving and complied with their check out policy and procedures.
My nephew was in town staying at a different complex. He came over and said the smell was terrible and we needed to get out of the condo. He had many direct conversations with the management company on our behalf. So out of desperation, we moved to a local hotel room. We had to dump all of our food when we left Polo Beach Club. We incurred additional expenses now of $3,406.80. My nephew contact the management company again. Their response was they would send someone over to the unit. They called back to say they did not smell anything. They basically said it was our problem and would not reimburse us for any nights. They should reimburse us for 4 nights. My sister was fine within 4 hours of leaving the unit which proves there was a problem with the air quality. This ruined 2 days of our trip plus the inconvenience and additional expenses we incurred. Packing, eating out, moving wasted our time.
Bottom line, we incurred unexpected additional costs of $3,406.80 If there wasn't a serious issues, why would we have moved? This was a special trip since our mother passed away in January and another sister was diagnosed with tongue cancer. We needed a peaceful and relaxing trip.