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Opiniones sobre Gateway Mountain Lodge by Keystone Resort

3 out of 5
Gateway Mountain Lodge by Keystone Resort
23100 US-6, Keystone, CO

Opiniones

7,4

Bueno

Evaluación: 10 - Excelente. 29 de 89 opiniones" "
Evaluación: 8 - Bueno. 25 de 89 opiniones" "
Evaluación: 6 - Aceptable. 18 de 89 opiniones" "
Evaluación: 4 - Mediocre. 10 de 89 opiniones" "
Evaluación: 2 - Terrible. 7 de 89 opiniones" "

7,8/10

Limpieza

7,6/10

Personal y atención

7,8/10

Servicios

7,0/10

Estado de la propiedad e instalaciones

6,0/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

Víctor, CDMX

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Keystone, hotel muy bien ubicado RECOMENDADO
Se encuentra a muy corta distancia de la entrada de Keystone, la renta de ski está en seguida, el restaurante "Dos Locos Mexican" se encuentre enfrente, excelente ambiente, frente al hotel pasa el autobús que te lleva por todo el desarrollo de Keystone sin costo, por la tarde es una delicia ir a la pista de hielo que está en seguida rumbo a Silverthorne, si te hace falta algo de equipo, no te preocupes están los Outlet de Columbia Sportswear, Samsonite, Famous Footwear, Zumiez, Mountain Sports, AEO Factory, Valero y varias mas, todas con precio de Outlet. Es un viaje fantástico, y para el que no sepa esquiar, esto se aprende en dos horas en la Schoolmarm con un maestro que te cuesta muy poco el curso completo Te lo recomiendo muy ampliamente, las mejores vacaciones que puedas disfrutar. Reciban un muy cordial saludo.
Se hospedó 7 noches en febrero de 2018

10/10 Excelente

Roberto

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Excelente lugar, atencion, comodidad y servicio....desp de perdernos 40 min para llegar al hotel todo fue excelente

10/10 Excelente

Jae

Le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
Everything was good except one thing. I booked thru Expedia.com. When I was there at the office, that was in the same building, but they can’t find my booking. I called Expedia and they told me to go to different place to get my check-in package. I drove about a mile to totally different lodging office to picked up my package and come back. It was confusing.
Se hospedó 7 noches en febrero de 2024

10/10 Excelente

Michele

Le gustó: Limpieza, estado de la propiedad e instalaciones
Se hospedó 2 noches en marzo de 2024

2/10 Terrible

Bailey

Viajó en grupo
No le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
Avoid this hotel!! We could not access the property upon arrival!! There was no front desk onsite, and the phone numbers provided to get a key did not work. They provided an offsite address which we drove to after showing up to the property and seeing there was no front desk. Once we arrived to the secondary address provided to get a key, nobody was working and we couldn’t get ahold of anyone to get a key. We had to book a hotel last minute so we didn’t have to sleep in the car. Should out to Andy from the Hyatt for being so helpful!! Expedia and the resort will not refund us. Apparently YOU have to call the hotel 48 hours ahead of time to make arrangements to get a key, and check in is only from 4-7. What a terrible business model!!!
Se hospedó 1 noche en marzo de 2024

6/10 Aceptable

Amy

Viajó con su familia
No le gustó: Servicios, estado de la propiedad e instalaciones
The pullout sofa was the worst ever in unit 5004. My son had wires poking at him all night. Not much sleep. Heat was great. Coffee maker didn’t work in the morning. Maintenance was the only one open to answer the phone and they sent out a worker with a new coffee maker, thankfully!! Great location. There is NO game room which was advertised on Expedia, which was a big disappointment for my son and I. The hot tub was so crowded we never were able to use it for our one night stay. Won’t come back, unfortunately.
Se hospedó 1 noche en marzo de 2024

4/10 Mediocre

Adam

10/10 Excelente

Marcy, Highlands Ranch

Viajó con su familia, Viajó en grupo
Le gustó: Limpieza, servicios
Great location. Everything in building (grocery, restaurant, coffee shop) or very close. Pool and hot tub were nice but way too much chlorine (eyes burn and suite bleached)
Se hospedó 2 noches en febrero de 2024

10/10 Excelente

Jacob

Le gustó: Limpieza, estado de la propiedad e instalaciones
It was great!
Se hospedó 1 noche en enero de 2024

8/10 Bueno

charles

Le gustó: Limpieza, comodidad de la habitación
ATV trip
The unit we stayed at in the "Gateway" building was great. Spacious and comfortable. Parking was difficult with ATV trailers. Front desk was not helpful in the situation.
Se hospedó 4 noches en septiembre de 2023

8/10 Bueno

ROBERT C

Viajó con su familia
Le gustó: Limpieza, comodidad de la habitación
1st Timer to Keystone
Nice and great location. Covered parking was awesome! Room was well appointed, but the TV away the size of a personal computer monitor. It would have been good to have info on the Keystone shuttles that apparently pickup (Orange Route) right in front of the lodge. We drove to the parking lots and then walked to the lifts. Also, more info on how to make use of the ski lockers would have been helpful vs. lugging skis and boots around. It was really nice to have a small grocer right downstairs, as well as a couple of restaurants. Overall, a learning experience, but I’d stay here again.
Se hospedó 3 noches en marzo de 2023

10/10 Excelente

Jorge, Houston

Le gustó: Limpieza, servicios, estado de la propiedad e instalaciones

10/10 Excelente

Cody

Le gustó: Limpieza, comodidad de la habitación
Se hospedó 1 noche en febrero de 2021

8/10 Bueno

Cliente verificado

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Comfy Room By CO Mountains
Great place to stay! Close to CO mountains and many great bars and restaurants.
Se hospedó 1 noche en marzo de 2020

8/10 Bueno

Andrew

Le gustó: Comodidad de la habitación
Comfortable, but not wow!
Nice location. Our room was clean, but it's a bit worn. Furniture, carpet, and bathroom walls have seen a better day.
Se hospedó 2 noches en febrero de 2020

10/10 Excelente

Russell

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Undersground parking was clutch with a 20 inch snow storm!
Se hospedó 1 noche en febrero de 2020

10/10 Excelente

Melanie

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 2 noches en enero de 2020

6/10 Aceptable

Cliente verificado

Viajó en grupo
Le gustó: Limpieza, personal y atención
Limited parking in the garage, fills up quickly
Se hospedó 1 noche en enero de 2020

6/10 Aceptable

Justin A.

Le gustó: Limpieza
Gateway Mountain Lodge 3 star
We loved the location! A few cons: -Room was a bit cramped -Couldnt find our ski locker which made it a pain to lug around all our equipment. -The tv was not working when we arrived. -the parking garage is shared with the whole building so your not guaranteed a spot. The best thing about this place was the diner right next door for breakfast. The bed was very comfortable. And the shuttle service. Overall 3 star

8/10 Bueno

Peter T.

Le gustó: Limpieza
Great place to stay....check in bothersome
These are great units to stay in. The check in staff was really friendly and helpful once you get there. However, reaching anyone before hand to answer questions about parking etc...was close to impossible. Vexing. Also the check in instructions were not easily clear.
Se hospedó 1 noche en julio de 2019

4/10 Mediocre

sean

No le gustó: Personal y atención, comodidad de la habitación
Huge disappointment! Awful bed!
No front desk for late check in, no available information to guide us. Took over an hour to find out we had to go to another hotel, and the guy there said "that's just how it is, don't know why you didn't get the info." So-called resort room had us sleeping on a freaking Murphy bed! Awful! Not even close to worth the money, even with the discount. Never, ever again. PS - Learn how to treat people who aren't your usual "glamping" ski crowd!
Se hospedó 1 noche en julio de 2019

10/10 Excelente

Olivia R.

Great clan amazing!!
Very nice, people very friendly, the place was clean, amazing!!
Se hospedó 1 noche en marzo de 2019

8/10 Bueno

M, Castle Rock, us

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Like no card keys and having access codes Dislike garage not very truck friendly
Se hospedó 1 noche en marzo de 2019

10/10 Excelente

Lana

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
skiing trip
Se hospedó 1 noche en marzo de 2019

6/10 Aceptable

Cliente verificado

Se hospedó 4 noches en febrero de 2019

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Gateway
The hotel room was very large and comfortable. The lighting could be improved.
Se hospedó 1 noche en enero de 2019

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Se hospedó 1 noche en diciembre de 2018

10/10 Excelente

Tommy

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 1 noche en diciembre de 2018

10/10 Excelente

Cliente verificado

Se hospedó 1 noche en noviembre de 2018

2/10 Terrible

Phillip

Made a reservation late at night through your site around 11:45pm and received a confirmation email. When I arrived, the check in office had closed at 10pm so I was unable to check in! Horrible!
Se hospedó 1 noche en septiembre de 2018

8/10 Bueno

Michael, Chicago

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
The hotel is reasonable for the cost
POSITIVE: 1 - Shuttle stops right in front of the hotel entrance making it easy to access 2 - Convenience store is accessible from inside the hotel 3 - The room we had is relatively spacious, and cleen 4 - The bed is excellent 5 - There is a nice common area, but I haven't seen anybody using it. NEGATIVE: 1 - Nobody told us, or the shuttle driver that the check-in is far from the hotel. The Pier1 shuttle dropped us with all bagage in front of the hotel. The entry door can be opened only with the room key, which was at the check-in, I called the number on my reservation, and I had to froze together with my wife in front of the hotel more than one hour for the car they promised to take us to the check-in. TERRIBLE!!! 2 - The TV in the room is taken from the Fred & Barney cartoon, and there is no way to read text on its screen 3 - The carpet is overused, and falling appart in some places.
Se hospedó 6 noches en enero de 2018

10/10 Excelente

luis

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 4 noches en enero de 2018

4/10 Mediocre

Eco, santa Clara, CA

Le gustó: Personal y atención
Confusing check in office
There are 5 different checking offices, depending on which one this condo’s owner uses for your room. This is already bad enough for us not to return to this hotel in the future. The room was okay, but some plates weren’t clean and the coffee maker had the previous guest’s coffee filter sitting inside. Not coming back :(
Se hospedó 1 noche en diciembre de 2017

8/10 Bueno

Cliente verificado

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 2 noches en agosto de 2017

10/10 Excelente

Carissa

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 2 noches en agosto de 2017

8/10 Bueno

Cliente verificado

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 2 noches en agosto de 2017

8/10 Bueno

KRYSTAL

Le gustó: Estado de la propiedad e instalaciones, comodidad de la habitación
No le gustó: Limpieza
Family vacation
Great location, early check-in was easy, late check out availabile. Only issues were we had to call to get clean towels and our 3 yr old son found and was playing with used contacts he found on the floor.

6/10 Aceptable

Cliente verificado

Le gustó: Limpieza, personal y atención, comodidad de la habitación
Check-in process is ridiculous.
The check-in office is over a mile from where you actually stay. No information posted at front door or anywhere else on premises. Called number and was on hold for well over 10 minutes before someone finally informed me where I was supposed to go to check-in. The address given in Orbitz's confirmation email was neither the building we stayed in, nor was it the location of the check-in office. The check-in process information could have easily been provided in an email.

6/10 Aceptable

Cliente verificado

No le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación

4/10 Mediocre

Cliente verificado

No le gustó: Limpieza, estado de la propiedad e instalaciones

4/10 Mediocre

Matt, Carmel IN

Le gustó: Limpieza, estado de la propiedad e instalaciones
No le gustó: Personal y atención, comodidad de la habitación
Get your act together
Booked but received no info about where to check in. It's a ski lodge condo so nothing on site. The phone numbers provided were useless and that added to the frustration. Finally luckily found somebody who pointed me to the other building where I had to check in. Checked in, headed back to building down the road. The key did not work. I couldn't get in the garage nor the front door. Had to call the front desk and they sent somebody down. The key he had also did not work. So he had to drive back to get a key. Finally got in the room. The shower was lukewarm. Come on man! A hot shower is not asking for much.

6/10 Aceptable

Steve

No le gustó: Personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
overpriced for accommodation
Hotel check in was terrible. It was a mile down the road. Sleeper sofa mattress was awful. Way overpriced for a Motel 6 type accommodation.

8/10 Bueno

Cliente verificado

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Very nice hotel
The hotel was very nive. Great location, affordable price and great staff service.

8/10 Bueno

Arran

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación

6/10 Aceptable

Cliente verificado

10/10 Excelente

James, Roswell GA

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Nice Condo Close to Keystone's River Run Village
The condo is located conveniently to River Run Village at Keystone Resort. There are restaurants within walking distance. Off-site check-in was a little inconvenient but check-out was simple and required a brief telephone call and leaving the keys in the condo.

4/10 Mediocre

Mary, La.

No le gustó: Estado de la propiedad e instalaciones, comodidad de la habitación
Many complaints. Close to shuttle
Heater didn,t work. Had to plug and unplug it to regulate heat. Themostat so worn, could not read directions. No front desk made if difficult, Checking in off site, made finding check-in place difficult. Wifi went out. Beds were not comfortable. The repairman was VERY NICE. Carpet torn. Fireplace in lobby never turned on.

6/10 Aceptable

fall getaway

Le gustó: Limpieza, comodidad de la habitación
Overall room was nice
Came in from garage to hotel- very worried. The elevator and hallways, stairwells were dingy- in need of paint or something? The room though was updated, very nice, comfortable etc. pool and hot tub not nice.

6/10 Aceptable

Cliente verificado

Le gustó: Limpieza, comodidad de la habitación
First time to Keystone in the summer...
Checkout was a breeze, but finding the check in office was trickt...no obvious signage. Staff very friendly and efficient.

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Nice hotel but too close to hidhway
We enjoy mountain air but traffic noise too loud to keep windows open. Otherwise great hotel.