The pros - the place was nice / cute / cozy, very clean, spacious for 2 people, great location and great amenities.
The cons about the unit - fireplace doesn't work (we called and asked them to fix it and they said we
needed a key which we didn't have), the window shade in the bedroom is broken (stuck down - better
than being stuck up!), the bed/pillows are not very comfortable, and the furniture is dated.
The awful check-in process – we arrived at 415pm to check in and could not get the lock box to open with the code provided. We called the 1-800 number and they couldn’t verify the code to use and said they would send someone to help us ASAP (no time committed). We checked through the emails and texts again and found another code for the lockbox, we tried, and it worked to open the lockbox EXCEPT
the lockbox was empty – no keys! We called the 1-800 number again, no answer after 20 minutes. We
called the 1-800 number again and got connected with someone, we explained the situation and got disconnected mid-way through the call with no call back. We called a 4th time and got connected with someone who said this was the first document of the complaint. They said they would send someone ASAP but no time was committed. Finally, 2 hours and 45 minutes after our initial attempt we got into the building.
In addition to the issues getting into the building we also were not able to find the parking pass in the unit that was required to park in the garage (normally this is placed in plain sight with other key items). We called the 1-800 number and were told to look on the kitchen counter (obvious) and inside the ski
locker (not sure why it would be there but it wasn’t). It was 10pm when we called and they said there was nothing they could do about it at that time but they would come ASAP. They never followed up.