Servicio de la propiedad

Opiniones sobre Four Points by Sheraton Kansas City Airport

3 out of 5
Four Points by Sheraton Kansas City Airport
11832 Nw Plaza Cir, Kansas City, MO

Opiniones

8,4

Muy bueno

Evaluación: 10 - Excelente. 725 de 1322 opiniones" "
Evaluación: 8 - Bueno. 319 de 1322 opiniones" "
Evaluación: 6 - Aceptable. 146 de 1322 opiniones" "
Evaluación: 4 - Mediocre. 65 de 1322 opiniones" "
Evaluación: 2 - Terrible. 67 de 1322 opiniones" "

8,6/10

Limpieza

8,8/10

Personal y atención

8,2/10

Servicios

8,2/10

Estado de la propiedad e instalaciones

8,2/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

Claudia

Se hospedó 3 noches en abril de 2024
Respuesta de Carla el 10 may. 2024
Thank you for your recent stay and the 5 out of 5 review. We love the great reviews, and hope we can continue to do great things.

6/10 Aceptable

Felix

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Aunque indican qué incluye desayuno no es cierto tienes que pagar $15 por desayuno
Se hospedó 1 noche en marzo de 2024
Respuesta de Carla el 15 mar. 2024
Thank you for your recent stay. I am somewhat confused by your comment. We do have breakfast available, but we do not mention anywhere that it is free. I apologize for your assumption, and hope to see you again in the future.

10/10 Excelente

jesus

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Se hospedó 1 noche en enero de 2024
Respuesta de Carla el 8 ene. 2024
Thank you for your recent stay. We hope to see you in the future.

4/10 Mediocre

Salvador

Viajó en grupo
No le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Ubicacion
Se hospedó 2 noches en octubre de 2023
Respuesta de Carla el 16 oct. 2023
Thank you for staying with us.

10/10 Excelente

Miguel

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 1 noche en julio de 2023
Respuesta de Carla el 10 jul. 2023
Thank you for your review.

8/10 Bueno

Jose Ruben

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Se hospedó 1 noche en abril de 2023
Respuesta de Joe Guest Services Manager el 2 may. 2023
Thank you so much for your review! We look forward to your next stay with us.

10/10 Excelente

Jorge

Se hospedó 1 noche en diciembre de 2022
Respuesta de Brad el 20 dic. 2022
Jorge,Thank you for your recent visit and 10 out of 10 review!

6/10 Aceptable

Juan

Viajó por negocios
Le gustó: Personal y atención
No le gustó: Limpieza
Se hospedó 1 noche en diciembre de 2022
Respuesta de Joe Front Desk Manager el 15 dic. 2022
Thank you for your review. We apologize that we could not be of better service for you. Please feel free to reach out to me personally at the hotel and I will be more than happy to try and rectify any issues you may have had.

6/10 Aceptable

Cynthia Deyanira

Viajó por negocios
Le gustó: Personal y atención
No le gustó: Estado de la propiedad e instalaciones
El drenaje sanitario no funcionaba bien Le falta mtto en general a lss habitaciones
Se hospedó 1 noche en octubre de 2022
Respuesta de Brad el 19 oct. 2022
Gracias,

10/10 Excelente

Angel

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Excelente todo
Se hospedó 1 noche en marzo de 2022
Respuesta de eric el 29 mar. 2022
Thank you!

8/10 Bueno

Danyeris

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Se hospedó 1 noche en noviembre de 2021

10/10 Excelente

Franz

Viajó por negocios, Viajó con su familia, Viajó en grupo
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 1 noche en octubre de 2021
Respuesta de Brad el 18 oct. 2021
Franz, Thank you so much for your recent visit and 10 out of 10 ranking.

8/10 Bueno

DOLORES

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
The customer service, the shuttle, and convenience
Se hospedó 1 noche en mayo de 2024

10/10 Excelente

Carol

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
The other guests were quite noisy on my floor, but the room was nice
Se hospedó 1 noche en mayo de 2024

8/10 Bueno

Dawn, Gilbert

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
I liked it was close to airport and they provide a shuttle.
Se hospedó 1 noche en mayo de 2024
Respuesta de Carla el 15 may. 2024
Thank you for your recent stay, and we appreciate the review. We hope to see you again in the future.

10/10 Excelente

Shannon

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
The staff was extremely helpful. We ended up needing to leave our truck there on our trip because parking was full and their pricing is so reasonable! And the shuttle was convenient and on time. So thankful for this option!
Se hospedó 1 noche en mayo de 2024
Respuesta de Carla el 15 may. 2024
Thank you for your recent stay and great review. We are glad you were able to use our park and fly option, and was happy with the service. We hope to see you again soon.

10/10 Excelente

Todd

Clean and close to airport. Nice welcoming staff
Se hospedó 1 noche en mayo de 2024
Respuesta de Carla el 13 may. 2024
Thank you for your recent stay. We always appreciate a great review, and it appears you had a good stay with us.

10/10 Excelente

xavier

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
confort
Se hospedó 1 noche en abril de 2024
Respuesta de Carla el 13 may. 2024
Thank you for your recent stay, and the great review. We look forward to seeing you in the future.

10/10 Excelente

Barry

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
We loved we could leave our car at the hotel whike we went on vacation. Staff was super friendly and rooms were very clean.
Se hospedó 1 noche en mayo de 2024
Respuesta de Carla el 10 may. 2024
Thank you for your great review. We love seeing that people are happy with the services we provide. We hope to see you again in the future.

8/10 Bueno

Cheryel

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
The water pressure in shower was poor. Common complaint I’m sure.
Se hospedó 1 noche en mayo de 2024
Respuesta de Carla el 8 may. 2024
Thank you for your recent stay. I'm not sure about the water pressure, and will have maintenance check into that. Again thank you for staying with us, and I hope to see you again in the future.

2/10 Terrible

Myron

Viajó con su familia
No le gustó: Estado de la propiedad e instalaciones
The room we stayed in was right next to the laundry service area and noisy carts rolled on the ceramic tile floors outside our room all night! Did not sleep at all! When we complained to the staff we were only offered free breakfast. We wanted sleep not food! The rooms my this laundry facility should not be rented out!
Se hospedó 1 noche en mayo de 2024
Respuesta de Carla el 7 may. 2024
First let me say thank you for your recent stay. I wish we would have known sooner, and we could have moved you to another room. Sometimes it does get a little noisy in that area of the hotel, and I apologize for the noise and inconvenience this caused.

6/10 Aceptable

David, Henderson

Se hospedó 1 noche en marzo de 2024
Respuesta de Carla el 8 may. 2024
Thank you for your recent stay. We appreciate the review and hope to see you in the future.

10/10 Excelente

Joe

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Staff was fantastic!
Se hospedó 1 noche en mayo de 2024
Respuesta de Carla el 7 may. 2024
Thank you for your recent stay. We agree with you. Our staff is fantastic. Thank you for recognizing that for us. I will make sure our team members see your review. We hope to welcome you back when your travels bring you this way again.

10/10 Excelente

Richard

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
I like the long-term parking option, and I have used it on several trips now when flying for KC. I don't like the confusion caused by there being more than one airport Sheraton. There also needs to be a poster or something at the airport with the number for the shuttle service.
Se hospedó 1 noche en marzo de 2024
Respuesta de Natasha el 5 may. 2024
Richard thank you for taking the time to leave us this review. We do apologize that there was no number posted in the airport. We hope you had a pleasant stay, and hope to see you again in the future.

10/10 Excelente

sunny2016

Viajó en grupo
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Convenient, shuttle is excellent. Nice to have dining and bar option.
Se hospedó 1 noche en abril de 2024
Respuesta de Natasha el 5 may. 2024
Sunny2016 thank you for taking the time to leave us a review. We are glad that the shuttle met your expectations and that our restaurant was convenient for you. We hope to see you again in the future!

10/10 Excelente

James

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Everything was great.
Se hospedó 1 noche en mayo de 2024
Respuesta de Natasha el 5 may. 2024
James thank you for your recent stay and for leaving us a review. We are glad your stay went great, and wish you safe travels!

6/10 Aceptable

Randy

Viajó por negocios
Le gustó: Personal y atención
No le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
This hotel is nice in places but the exterior of the building is crumbling and the windows are all fogged over and they charge $15 for a breakfast buffet. However they charge the same rate as the other hotel, so stay someplace nicer and that will give you breakfast. This hotel is as expensive as one with all of those amenities so you may as well get them.
Se hospedó 1 noche en abril de 2024
Respuesta de Carla el 1 may. 2024
Thank you for your recent stay. We are an older hotel, and will be starting with renovations in the near future, so that should help with the appearance of the outside. As far as Breakfast, all Four Points by Sheraton charge for breakfast. We serve a full hot buffet each morning, including eggs cooked to order, omelets, and breakfast sandwiches made to order. I do apologize that we apparently fell short of your expectations. We do hope to see you in the future

10/10 Excelente

JEFFREY

Viajó por negocios
Le gustó: Personal y atención, servicios, estado de la propiedad e instalaciones
Great price, rooms reasonably clean. Great location for business to fly in and out! I usually stay downtown but this worked well!
Se hospedó 1 noche en abril de 2024
Respuesta de Carla el 1 may. 2024
Thank you for your recent stay. We hope to see you in your future business travels.

6/10 Aceptable

Kristin

Le gustó: Limpieza, personal y atención, servicios
The elevators need repair. Very slow and/or not working
Se hospedó 2 noches en abril de 2024
Respuesta de Carla el 30 abr. 2024
Thank you for your recent stay. We were aware of the elevator, and it has been repaired. We hope to see you again when you travel this way.

10/10 Excelente

jane

Viajó por negocios
Le gustó: Personal y atención, servicios, estado de la propiedad e instalaciones
Very quick check in nice restaurant area
Se hospedó 1 noche en abril de 2024
Respuesta de Carla el 29 abr. 2024
Thank you for your recent stay. We appreciate the great review and comments you left. Hope to see you in your future travels.

6/10 Aceptable

Ashley

Viajó con su familia y niños pequeños
Le gustó: Personal y atención
No le gustó: Servicios, estado de la propiedad e instalaciones
The staff were very friendly and the location was convenient! However, there were few amenities and the building conditions were less than average.
Se hospedó 1 noche en abril de 2024
Respuesta de Carla el 29 abr. 2024
Thank you for your recent stay. Our staff is exceptional, and we are glad to have them as a part of our team. We do also appreciate your candid review. We hope to see you again in your future travels.

4/10 Mediocre

Danny

Viajó con su familia
No le gustó: Servicios, estado de la propiedad e instalaciones
Basic Continental Breakfast was $15/per person for something that you’d find for free in every other Hotel.
Se hospedó 1 noche en abril de 2024
Respuesta de Carla el 29 abr. 2024
Thank you for your recent stay. I'm somewhat confused as we have a full hot breakfast buffet, not just a continental. We hope to see you in your future travels.

10/10 Excelente

Mo

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Close enough to highway without the usual noise.
Se hospedó 1 noche en abril de 2024
Respuesta de Carla el 29 abr. 2024
Thank you for your recent stay and great review. We hope to see you in your future travels.

10/10 Excelente

Laurie

Se hospedó 1 noche en abril de 2024
Respuesta de Carla el 15 may. 2024
Thank you for your recent stay. We appreciate the 5 out of 5 review, and hope to see you again soon.

2/10 Terrible

Jim

Viajó en grupo
No le gustó: Personal y atención, servicios
No AC in room . . . Front desk staff inept . . . No refund for pre-booked room when we returned from Cancun . . . Front desk blamed the "no refund" due to booking through a "third party" . . . You lost 3 customers moving forward . . . sleep well . . . You might want to increase your customer service training.
Se hospedó 1 noche en abril de 2024
Respuesta de Brad el 22 abr. 2024
Jim,I want to thank you again for your recent visit, I know my team had reached a couple of times with apologies in your numerous reviews, and they were met with insults. It is unfortunate you did not notify us about your AC issues so we could have had the opportunity to walk you thru how the units if you were having trouble operating it. Our desk agent was correct that unfortunately we are not able to refund third party reservations such as yours on site and if we weren't notified of your AC unit not operating we didn't have the opportunity to try to solve the issue. Thank you again for the reviews and I wish you continued safe travels.

8/10 Bueno

Steven

Le gustó: Limpieza, personal y atención
Se hospedó 1 noche en abril de 2024
Respuesta de Carla el 24 abr. 2024
Thank you for your recent stay. We hope to see you again in your future travels.

10/10 Excelente

Mark

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Loved the shuttle service to the airport! Thank you
Se hospedó 1 noche en abril de 2024
Respuesta de Carla el 22 abr. 2024
Thank you for your recent stay. We are glad you enjoyed the complimentary shuttle to the airport.

10/10 Excelente

Juniveth

Se hospedó 1 noche en abril de 2024
Respuesta de Carla el 10 may. 2024
Thank you for your recent stay and the 5 out of 5 review. We appreciate the review, and hope to see you back in the future.

6/10 Aceptable

Jessie

Se hospedó 1 noche en abril de 2024
Respuesta de Carla el 19 abr. 2024
Thank you for your recent stay. We appreciate the review and feedback you shared with us. We do hope to welcome you back in your future travels.

8/10 Bueno

Sandra

Viajó con su pareja
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
No le gustó: Servicios
Staff was very friendly and helpful
Se hospedó 1 noche en abril de 2024
Respuesta de Carla el 17 abr. 2024
Thank you for your recent stay, and for the great review. We hope to see you again soon.

2/10 Terrible

Jim

No le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
No AC in room.
Se hospedó 1 noche en abril de 2024
Respuesta de Carla el 17 abr. 2024
Thank you for your recent stay. I hope you notified the front desk of the issue with the AC, so our maintenance staff could take care of it, or they could change your room. Again thank you for staying with us, and I hope to see you in the future.

8/10 Bueno

THOMAS

Location
Se hospedó 1 noche en enero de 2024
Respuesta de Carla el 16 abr. 2024
Thank you for your recent stay. We appreciate having you as a guest and look forward to seeing you in the future.

10/10 Excelente

DeAndra

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Always nice to stay here when we are flying
Se hospedó 1 noche en abril de 2024
Respuesta de Carla el 15 abr. 2024
Thank you for your recent stay. We hope you enjoy your trip, and we hope to see you again soon.

8/10 Bueno

Robin

Le gustó: Estado de la propiedad e instalaciones
Se hospedó 1 noche en abril de 2024
Respuesta de Carla el 16 abr. 2024
Thank you for your recent stay. We appreciate you letting us accommodate your needs while in Kansas City. We hope to see you again in your future travels.

8/10 Bueno

Martha

Le gustó: Limpieza, estado de la propiedad e instalaciones
Everything was good except when i checked out the receptionist answered the phone while i was talking to him i feel like that was rude. He didn't even say give me a second or anything.
Se hospedó 1 noche en abril de 2024
Respuesta de Carla el 15 abr. 2024
Thank you for your recent stay. I apologize for the incident with the Guest Services Agent. They sometimes get busy, and try to handle to much at the same time. I don't believe he was being rude, and again I apologize if that's the way he made you feel. I hope to see you again in the future.

10/10 Excelente

Eric, Fort Drum

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 2 noches en abril de 2024
Respuesta de Carla el 16 abr. 2024
Thank you for your recent stay, and the 5 out of 5 review. We do appreciate that, and look forward to seeing you in the future

10/10 Excelente

kevin

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Clean and convenient, only issue was noisy people in loby, because our room was so close to it.
Se hospedó 1 noche en abril de 2024
Respuesta de Carla el 15 abr. 2024
Thank you for staying with us. It can be noisy as times as we get large groups and team sports here on the weekends. I apologize for the noise, and hope to see you again in the future.

8/10 Bueno

Jill

Se hospedó 1 noche en abril de 2024
Respuesta de Carla el 2 may. 2024
Thank you for your recent stay. We hope you enjoyed your stay, and that we'll see you again in the future.

10/10 Excelente

Chris

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Easy access with transportation to KCI
Se hospedó 1 noche en abril de 2024
Respuesta de Carla el 15 abr. 2024
Thank you for your recent stay. I'm glad you had an easy trip between the hotel and airport. It should be, but sometimes things happen. We hope to see you again in the future

10/10 Excelente

Daniel Woodbury

Viajó por negocios
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
I enjoyed my stay and the staff was very pleasant.
Se hospedó 2 noches en abril de 2024
Respuesta de Carla el 10 abr. 2024
Thank you for your recent stay and great review. We love hearing that our staff was good and pleasant...We are very pleased you enjoyed your stay, and we hope to see you again in the future