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Opiniones sobre Four Points by Sheraton Kochi Infopark

5 out of 5
Four Points by Sheraton Kochi Infopark
Infopark Kochi Phase 1 Campus, Infopark, Kakkanad, Kanayannur, Kerala

Opiniones

8,8

Excelente

Evaluación: 10 - Excelente. 58 de 83 opiniones" "
Evaluación: 8 - Bueno. 13 de 83 opiniones" "
Evaluación: 6 - Aceptable. 4 de 83 opiniones" "
Evaluación: 4 - Mediocre. 2 de 83 opiniones" "
Evaluación: 2 - Terrible. 6 de 83 opiniones" "

9,0/10

Limpieza

8,8/10

Personal y atención

8,4/10

Servicios

8,8/10

Estado de la propiedad e instalaciones

8,0/10

Cuidado del medio ambiente

Opiniones

2/10 Terrible

Lucsy

Viajó con su familia
No le gustó: Personal y atención, servicios, estado de la propiedad e instalaciones
They didn’t even give the beer, massage and credit for spice as confirmed by the hotel
Se hospedó 2 noches en abril de 2024
Respuesta de Allan el 2 may. 2024
Dear Guest,Namaskaram!Thank you for clarifying the situation. We understand that the state's dry day policy may have affected the availability of certain amenities during your stay. While we strive to provide the best experience possible, we apologize for any inconvenience caused by this circumstance, as it was beyond our control.Your understanding is greatly appreciated, and we hope to have the opportunity to welcome you back for a more enjoyable stay in the future.Warm regards,Four Points by Sheraton Kochi Infopark

10/10 Excelente

Vidya

Le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
Excellent customer service
Se hospedó 2 noches en abril de 2024
Respuesta de Allan el 2 may. 2024
Dear Guest,Namaskaram!Thank you so much for your rating! We're delighted to hear that you had an excellent experience during your stay with us. Your satisfaction is our top priority, and we're thrilled that we could meet your expectations.We look forward to welcoming you back for another wonderful stay at our hotel in the future.Warm regards,Four Points by Sheraton Kochi Infopark

10/10 Excelente

nada

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Everything was great. I enjoyed my one night staying there
Se hospedó 1 noche en marzo de 2024
Respuesta de Allan el 2 may. 2024
Dear Guest,Namaskaram!Thank you for your feedback! We're thrilled to hear that you enjoyed your one-night stay with us and that everything was great. We hope to welcome you back for another enjoyable experience in the future.Warm regards,Four Points by Sheraton Kochi Infopark

8/10 Bueno

Robin, Kochi

Se hospedó 1 noche en marzo de 2024
Respuesta de Allan el 2 may. 2024
Dear Guest,Namaskaram!Thank you for your feedback! We hope to welcome you back for another enjoyable experience in the future.Warm regards,Four Points by Sheraton Kochi Infopark

10/10 Excelente

Solomon

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Something specific I'd like to share. There was an aspiring female manager who worked in the cafeteria. Rather young. Quite thin. Always wearing a full dark blue suit. She was just extraordinary. It was she among others who made the stay that much more memorable. Her name escapes me. I wish I could have said my goodbyes to her but didn't get the chance.
Se hospedó 6 noches en febrero de 2024
Respuesta de Allan el 2 may. 2024
Dear Guest,Namaskaram!Thank you for sharing your specific experience with us. We're delighted to hear about the positive impact of the aspiring female manager in the cafeteria. It's wonderful to know that she contributed to making your stay memorable. We'll be sure to pass along your appreciation to her and the rest of our team. We hope to have the opportunity to welcome you back, and perhaps you'll have the chance to bid farewell to her then.Warm regards,Four Points by Sheraton Kochi Infopark

10/10 Excelente

Sushil

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 4 noches en febrero de 2024
Respuesta de Allan el 2 may. 2024
Dear Guest,Namaskaram!Thank you for your perfect rating! We're thrilled to hear that you had such a wonderful experience with us. We appreciate your support and hope to welcome you back for another outstanding stay in the future!Warm regards,Four Points by Sheraton Kochi Infopark

10/10 Excelente

parmjit

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Nice staff good service
Se hospedó 1 noche en febrero de 2024
Respuesta de Allan el 2 may. 2024
Dear Guest,Namaskaram!Thank you for your thoughtful review. We appreciate your insights and eagerly look forward to the opportunity to host you again..Warm regards,Four Points by Sheraton Kochi Infopark

10/10 Excelente

Jenice

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
This is a lovely property. I paid for a package that included a buffet breakfast and dinner. Both were satisfactory with a variety of options. I also had a massage at the spa, which was average but well-priced. This property is best for business travelers as it’s not particularly close to any tourist attractions. Also, the pictures are misleading. While the rooms are clean, the view is not what it seems. This hotel is in an urban area and does not have leafy views.
Se hospedó 2 noches en febrero de 2024
Respuesta de Allan el 2 may. 2024
Dear Guest,Namaskaram!Thank you for sharing your experience with us. We're glad to hear that you found our property lovely and that you enjoyed the buffet breakfast and dinner with a variety of options. We appreciate your feedback regarding the spa massage and will take it into consideration for improvement. As for our location, we cater primarily to business travelers and apologize for any inconvenience regarding proximity to tourist attractions. We'll also take note of your feedback regarding the room views. Thank you for choosing to stay with us, and we hope to welcome you back in the future.Warm regards,Four Points by Sheraton Kochi Infopark

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
A Must stay !!!!
What an amazing stay !! Food is delicious !! Comfortable bed and we had the suite which was beautiful !! Highly recommend staying here and the staff are super super friendly !!
Se hospedó 2 noches en febrero de 2024
Respuesta de Allan el 2 may. 2024
Dear Guest'sNamaskaram!Thank you for your enthusiastic review! We're thrilled to hear that you had an amazing stay with us. It's fantastic to know that you enjoyed the delicious food, comfortable bed, and beautiful suite. We appreciate your recommendation and are delighted that our staff provided super friendly service. We look forward to welcoming you back for another must-stay experience!Warm regards,Four Points by Sheraton Kochi Infopark

10/10 Excelente

Osman

Se hospedó 2 noches en febrero de 2024
Respuesta de Allan el 2 may. 2024
Dear Guest,Namaskaram!Thank you so much for your rating! We're delighted to hear that you had an excellent experience during your stay with us. Your satisfaction is our top priority, and we're thrilled that we could meet your expectations.We look forward to welcoming you back for another wonderful stay at our hotel in the future.Warm regards,Four Points by Sheraton Kochi Infopark

10/10 Excelente

Karun

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en febrero de 2024
Respuesta de Allan el 2 may. 2024
Dear Guest,Namaskaram!Thank you so much for your rating! We're delighted to hear that you had an excellent experience during your stay with us. Your satisfaction is our top priority, and we're thrilled that we could meet your expectations.We look forward to welcoming you back for another wonderful stay at our hotel in the future.Warm regards,Four Points by Sheraton Kochi Infopark

10/10 Excelente

Rajiv

Viajó con su pareja, Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
⭐️⭐️⭐️⭐️⭐️ Just want to thanks for outstanding service and assistance by reception staff Rolly & Jashir, Housekeeping staff Sinaa and Food & Beverages staff Soumya. We had a great time at this Hotel. 10 out of 10
Se hospedó 6 noches en enero de 2024
Respuesta de Allan el 2 may. 2024
Dear Guest'sNamaskaram!Thank you for your kind words! We're delighted to hear that Rolly, Jashir, Sinaa, and Soumya provided you with outstanding service and assistance during your stay. We're glad you had a great time with us, and we appreciate your recognition of our team members. We hope to welcome you back for another memorable experience soon!Warm regards,Four Points by Sheraton Kochi Infopark

10/10 Excelente

Elancheliyan

Viajó en grupo
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Clean place
Se hospedó 5 noches en febrero de 2024
Respuesta de Allan el 2 may. 2024
Dear Guest,Namaskaram!Thank you so much for your rating! We're delighted to hear that you had an excellent experience during your stay with us. Your satisfaction is our top priority, and we're thrilled that we could meet your expectations.We look forward to welcoming you back for another wonderful stay at our hotel in the future.Warm regards,Four Points by Sheraton Kochi Infopark

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Please Visit !! A must stay !!
Lovely stay! Would go back ! This is a 5 star resort all the way ! Front desk was super friendly and everyone including the lobby staff and parking staff ! Must visit when you are in Kochi and the rooms are wonderful. Delicious food at the buffet and also at the hot and spice restaurant
Se hospedó 1 noche en febrero de 2024
Respuesta de Allan el 2 may. 2024
Dear Guest'sNamaskaram!Thank you for sharing your wonderful experience! Thank you for your review! We're thrilled to hear that you had a lovely stay with us and that you would consider coming back. It's wonderful to know that you found our resort to be a 5-star experience from start to finish, with friendly service from the front desk, lobby staff, and parking staff. We're delighted that you enjoyed our wonderful rooms and delicious food offerings, both at the buffet and the All Spice restaurant. We appreciate your recommendation and look forward to welcoming you back when you're in Kochi again!Warm regards,Four Points by Sheraton Kochi Infopark

10/10 Excelente

Aparna

Viajó con su familia y niños pequeños
Le gustó: Servicios
Very enjoyable one-week stay with my husband and young daughter. Staff were lovely—very helpful and accommodating. Wonderful range of foods in the restaurants from across India and abroad including excellent delicacies from Kerala. Spa was nice—Swedish massage was very good, the foot reflexology massage was ok. Very happy with our stay overall and would highly recommend.
Se hospedó 7 noches en diciembre de 2023
Respuesta de Allan el 2 may. 2024
Dear Guest'sNamaskaram!Thank you for sharing your wonderful experience! We're delighted to hear that you and your family enjoyed your one-week stay with us. It's fantastic to know that our staff provided excellent service and that you found our restaurants' food offerings to be diverse and delicious, especially the Kerala delicacies. We're glad you enjoyed your spa experience overall, and we appreciate your feedback on the massages. We're thrilled that you had a happy stay overall and would highly recommend us. We look forward to welcoming you back soon!Warm regards,Four Points by Sheraton Kochi Infopark

10/10 Excelente

Stephanie

Se hospedó 1 noche en diciembre de 2023
Respuesta de Allan el 2 may. 2024
Dear Guest,Namaskaram!Thank you so much for your rating! We're delighted to hear that you had an excellent experience during your stay with us. Your satisfaction is our top priority, and we're thrilled that we could meet your expectations.We look forward to welcoming you back for another wonderful stay at our hotel in the future.Warm regards,Four Points by Sheraton Kochi Infopark

10/10 Excelente

Galo

Viajó por negocios
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Nice and clean, food at restaurant was great and also the pool on the roof
Se hospedó 5 noches en noviembre de 2023
Respuesta de Allan el 2 may. 2024
Dear Guest'sNamaskaram!Thank you for your positive feedback! We're glad you enjoyed the cleanliness, great food at our restaurant, and the rooftop pool. We look forward to welcoming you back soon!Warm regards,Four Points by Sheraton Kochi Infopark

10/10 Excelente

Hideki

Se hospedó 1 noche en septiembre de 2023
Respuesta de Allan el 2 may. 2024
Dear Guest,Namaskaram!Thank you so much for your rating! We're delighted to hear that you had an excellent experience during your stay with us. Your satisfaction is our top priority, and we're thrilled that we could meet your expectations.We look forward to welcoming you back for another wonderful stay at our hotel in the future.Warm regards,Four Points by Sheraton Kochi Infopark

10/10 Excelente

Shibu

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Stayed two weeks and used the hotel as our home base for our activities. Overall the staff at this hotel are courteous, friendly and very helpful! The restaurant serves very tasty Indian food. Very attentive staff at the restaurant. Easy check-in and check-out. Fantastic front desk staff and facility staff. Would stay here again when the opportunity comes.
Se hospedó 15 noches en julio de 2023
Respuesta de Nicky Esther John el 22 ago. 2023
Dear Guest,We're thrilled you had a wonderful two-week stay using our hotel as your home base. Our team greatly appreciates your kind words about our courteous and helpful staff, as well as the delicious Indian cuisine served in our restaurant. Your positive experience with check-in, check-out, and our attentive staff means a lot to us. We can't wait to welcome you back for another fantastic stay!

10/10 Excelente

Joseph

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Good catch
Se hospedó 1 noche en junio de 2023
Respuesta de Nicky Esther John el 22 jun. 2023
Dear Joseph,Thank you for your review! We're glad you had a positive experience with us. If there's anything else we can do to make your future stays even better, please let us know. We look forward to welcoming you back!

2/10 Terrible

Preethy

Viajó con su familia
No le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
the front desk asked us to pay for the entire stay on check-in- this is illegal business practices; i would not recommend this hotel to anyone. I did not stay ; moved to bonvoy chain hotel that was cleaner, friendlier, paid when checked out
Se hospedó 7 noches en mayo de 2023
Respuesta de Nicky Esther John el 2 jun. 2023
We regret any inconvenience caused during your experience. Our hotel policy requires guests to pay for the entire stay upon check-in to ensure a smooth check-out process. We understand your concerns, and we appreciate your feedback. We're glad you found a hotel that better suits your needs and hope you consider giving us another chance.Warm Regards,

10/10 Excelente

Amitkumar

Viajó con su pareja
Le gustó: Limpieza, personal y atención
Good experience of stay.
Se hospedó 4 noches en mayo de 2023
Respuesta de The Four Points by Sheraton Kochi Team el 10 may. 2023
Dear Guest,Thank you for choosing Four Points by Sheraton Kochi and for sharing your feedback. We are thrilled to hear that you had a good experience during your stay with us. Your satisfaction is our utmost priority, and we strive to provide exceptional service and comfort to all our guests. We look forward to welcoming you back for another memorable stay in the future.Warm regards,

10/10 Excelente

George

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Clean .Staff very helpful
Se hospedó 1 noche en abril de 2023
Respuesta de Nicky Esther John el 18 abr. 2023
Dear Mr. George,Thank you for choosing to stay with us at our 5-star hotel, Four Points by Sheraton Kochi, and for your positive review. We're pleased to hear that you found our facilities clean and that our staff were helpful during your stay. Our team takes great pride in providing top-notch service to our guests and we're glad to know that we met your expectations. Thank you for recognizing our efforts to provide a memorable stay and for choosing us as the best 5-star hotel in Kochi. We hope to have the pleasure of welcoming you back soon.Warm Regards,

10/10 Excelente

Vipin

Viajó por negocios
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Great experience!
Se hospedó 7 noches en febrero de 2023
Respuesta de Nicky Esther John el 22 feb. 2023
Dear Guest,Thank you so much for sharing your experience with us - we are happy that you liked us. Please do visit us again!Warm Regards,

4/10 Mediocre

alok

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios
Design and use for business travelers . Food is mediocre . Staff could be more friendly . Our room didn't have hot water in the morning, some engineering issue though property seems very new. Definitely not for tourist
Se hospedó 1 noche en febrero de 2023
Respuesta de Nicky Esther John el 22 feb. 2023
Dear Guest,We regret the inconvenience caused during your recent stay here, also I appreciate you bringing this to our attention. Kindly give us another chance to make things right and please do come back to us again!

4/10 Mediocre

Bilkis

No le gustó: Personal y atención, servicios
Had to call everyday to clean the room. Will help if had option to electronically or by using sign on the door. Had to ask few times for toilet rolls and towels as the cleaning staff don't replace it. Only one restaurant. The check-in and checkout was not efficient.
Se hospedó 7 noches en febrero de 2023
Respuesta de Nicky Esther John el 22 feb. 2023
Dear Guest,Thank you so much for sparing some time to review us - I regret to read that your stay experience with us was not so great. Kindly note this has been taken up with the concerned department and we would be taking the appropriate measures to rectify the issues. Please do give us another chance to earn you back! Warm Regards,

10/10 Excelente

James

Se hospedó 2 noches en enero de 2023
Respuesta de Nicky Esther John el 22 feb. 2023
Dear Guest,Thank you so much for sharing your feedback with us - we are happy that you liked us, please do visit us again!Warm Regards,

6/10 Aceptable

N

Le gustó: Servicios
Respuesta de Allan el 2 may. 2024
Dear Guest,Namaskaram!Thank you for taking the time to provide feedback on your recent stay with us. We appreciate your rating and would love to hear more about your experience to better understand how we can improve.Please feel free to reach out to us directly with any further comments or concerns you may have. We value your feedback and hope to have the opportunity to exceed your expectations in the future.Warm regards,Four Points by Sheraton Kochi Infopark

2/10 Terrible

Abraham

Viajó con su familia
No le gustó: Personal y atención, servicios, estado de la propiedad e instalaciones
This property is verse than any other properties I stayed before .
Respuesta de Nicky Esther John el 22 feb. 2023
Dear Guest,I extremely regret the inconvenience caused - kindly note we have taken this review on a serious note and highlighted it to the concerned department. Please do give us another chance to make things right

10/10 Excelente

SUNILAL

Respuesta de Allan el 2 may. 2024
Dear Guest,Namaskaram!Thank you for your Positive rating! We're thrilled to hear that you had such a wonderful experience with us. We appreciate your support and hope to welcome you back for another outstanding stay in the future!Warm regards,Four Points by Sheraton Kochi Infopark

8/10 Bueno

Cliente verificado

Le gustó: Personal y atención
Overall, it was alright. Room could have been cleaner (sheets and towels) and breakfast could have been better. But when concerns were raised about the towels they were addressed promptly. Purchased a package that allowed for late checkout which was nice since our flight left late. It's a small amount but a little frustrating that what was reflected on the bill at checkout did not square with what was on the hotel booking receipt. There were no extra charges that explained the difference and when questioned we were told that the difference was due to tax for one room being higher than the other one booked since it was dual occupancy. However, this difference wasn't on the original booking. It would be good if the hotel sorts this out with booking sites instead of leaving it to the guest to report the matter. If a booking is made and the receipt shows the full amount owed in both the local currency and USD, then the hotel should honor the booking rate.
Se hospedó 1 noche en diciembre de 2022
Respuesta de Allan el 2 may. 2024
Dear Guest'sNamaskaram!Thank you for sharing your feedback with us. We apologize for any inconvenience you experienced during your stay. We're glad to hear that your concerns regarding the towels were promptly addressed and that you appreciated the option for late checkout. We'll certainly look into the discrepancy with your bill and ensure that it's addressed with our booking sites to prevent future issues. Your feedback is valuable to us, and we hope to have the opportunity to improve your experience in the future.Warm regards,Four Points by Sheraton Kochi Infopark

2/10 Terrible

Sandip

Viajó con su familia
No le gustó: Personal y atención, estado de la propiedad e instalaciones
Front desk manager was obnoxious and rude.
Se hospedó 1 noche en diciembre de 2022
Respuesta de Allan el 2 may. 2024
Dear Guest'sNamaskaram!We apologize for the delayed response to your review. Your feedback is important to us, and we regret any inconvenience caused by the timing of our response. Rest assured, we take all guest feedback seriously and continuously strive to improve our service. Thank you for bringing this to our attention, and we appreciate your understanding.Warm regards,Four Points by Sheraton Kochi Infopark

2/10 Terrible

Sebastian

Respuesta de Allan el 2 may. 2024
Dear Guest,Namaskaram!We're sorry to hear about your experience. Please feel free to reach out to us with more details about your stay so we can address any concerns you may have. We value your feedback and hope to have the opportunity to improve your experience in the future.Warm regards,Four Points by Sheraton Kochi Infopark

10/10 Excelente

Rajesh

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 2 noches en octubre de 2022

8/10 Bueno

Avinash

Se hospedó 1 noche en abril de 2022
Respuesta de Nicky Esther John el 4 may. 2022
Dear Avinash, Thank you so much for sharing your rating with us. We are happy that you chose us, please do visit us again!

2/10 Terrible

RIYAJKHAN

Viajó con su familia, Viajó en grupo
No le gustó: Personal y atención, servicios, estado de la propiedad e instalaciones
Poor customer service AC is not working , though informed no one is bothered to attend it Booked property to stay for 3 days , checked out in one night Terrible experience
Se hospedó 2 noches en febrero de 2022
Respuesta de Nicky Esther John, Marketing Manager el 21 feb. 2022
Dear Mr. Riyaj, Thank you so much for bringing this to our attention, we are extremely sorry to read that you were not satisfied with the stay and checked out earlier. It was an uncommon instance and we’ll do better in the future. It would be really great if you could give us another chance to make things right. Apologizing again for the inconvenience caused! Warm Regards,

10/10 Excelente

Archana K

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Se hospedó 1 noche en diciembre de 2021

6/10 Aceptable

Mehmet

Viajó con su pareja
Le gustó: Personal y atención
Das war nicht 5 Sterne Hotel sondern 4 Allgemein alles gut nur Die Zimmer stinken und ich denke die Lüftungsanlage ist überaltert .
Se hospedó 3 noches en noviembre de 2021
Respuesta de Front Office Manager el 24 nov. 2021
Dear Guest, Thank you for the constructive feedback - we regret that your experience was not up to the expectations - This is really uncommon to the interaction with our business. Please accept my apologies on behalf of Four Points by Sheraton Kochi. Please do give us another chance to make things right

10/10 Excelente

Anita

Le gustó: Personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Highly recommended, good value
it was a very comfortable stay and we loved especially the breakfast, nice local food and fresh fruits and a good coffee. The only things we were wondering about was the mess in the corridor to our room, which was immediately sorted out after reporting and after three nights we asked for bedsheet change but we didn't get it, maybe a misunderstanding. After all we highly recommend this hotel. Location is good, clean and quiet. Our new place to go
Se hospedó 1 noche en octubre de 2021
Respuesta de Front Office Manager el 19 nov. 2021
Dear Ms. Anita, Thank you for the 10 on 10, fabulous feedback especially mentioning our freshly served food & breakfast. We are happy that you were comfortable with the stay and thanks again for recommending our hotel, Hoping to see you soon here again!

10/10 Excelente

Vinod

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Very good property. We stayed on of the suite room. Food was amazing and staff were very friendly.
Se hospedó 1 noche en marzo de 2021
Respuesta de Team Four Points by Sheraton Kochi el 8 abr. 2021
Dear Guest, Thank you for the great feedback and happy to read that you loved our food and hospitality. See you soon here again!

10/10 Excelente

Joe, Kochi

Viajó en grupo
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Had booked staycation. Great service. Polite staff
Se hospedó 1 noche en enero de 2021
Respuesta de Team Four Points by Sheraton Kochi el 4 feb. 2021
Dear Guest, Thank you for the fabulous feedback, we are glad that you loved our services & hospitality. See you here again!

10/10 Excelente

Jobin, Thiruvalla, Kerala

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
It is one of the best hotels in the region and they have an incredible multi-cuisine breakfast and dinner buffet. The staff is very helpful and serve you at the table as well at times. I had no issues during my stay and the hotel was clean and followed all necessary precautions due to the pandemic. The rooms, restaurant and lobby area were clean. My room had a good city view. There were few issues with the centralised air conditioner in my room and the coffee machine did not have any coffee beans. Overall the stay was great and I would love to visit it again.
Se hospedó 2 noches en diciembre de 2020
Respuesta de Team Four Points by Sheraton Kochi el 4 feb. 2021
Dear Guest, Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our associates will definitely be happy to read what you wrote. We look forward to seeing you again.

8/10 Bueno

VVDN

Viajó por negocios
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 1 noche en diciembre de 2020
Respuesta de Team Four Points by Sheraton Kochi el 4 feb. 2021
Dear Guest, Thank you for the rating, please do visit us again! Warm Regards,

10/10 Excelente

Jobin

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 1 noche en diciembre de 2020
Respuesta de Team Four Points by Sheraton Kochi el 4 feb. 2021
Dear Guest, Thank you for the great rating, See you here again!

10/10 Excelente

DHIREN

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Staff were brilliant! So helpful and caring towards my parents - it really meant a lot to have service with a smile. In particular, Selina at breakfast (which was great - lots of choice!) started our days off very happily and Louis on reception was always checking if all was well. Suraj downstairs was extremely helpful organising our cars and trips too. I would very much recommend this hotel to other visitors.
Se hospedó 11 noches en febrero de 2020
Respuesta de Four Points by Sheraton Kochi Infopark el 9 mar. 2020
Dear Guest, Thank you for recommending us and writing this lovely review. We are glad to read your amazing feedback about our associates - they would love to see this. Please do come back to us again! Warm Regards, Dinesh Rai General Manager

10/10 Excelente

Cliente verificado

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
The staff were brilliant - always so helpful and cheerful. Selina started our days at breakfast with fantastic service and big smiles. A great start to each day :) Suraj was very helpful organising cars and trips for us. Even when a boat trip was left late, he managed to get a booking for our desired date and always ensured we could reach out if we needed. The staff always seemed happy to go the extra mile and that made our break so much smoother - thank you so much!
Se hospedó 13 noches en febrero de 2020
Respuesta de Four Points by Sheraton Kochi Infopark el 23 mar. 2020
Dear Guest, Thank you for taking sometime to post this fabulous review. We are glad to know you have had a great stay here! It was our pleasure serving you and you family. Thanks so much for your positive remarks of our associates. We're happy that you're happy, and we're looking forward to your next visit. Hurry back! Warm Regards, Team Four Points by Sheraton Kochi Infopark

8/10 Bueno

Cliente verificado

Viajó por negocios
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 2 noches en febrero de 2020
Respuesta de Four Points by Sheraton Kochi Infopark el 5 mar. 2020
Dear Guest, We are glad to know that you have had a wonderful experience with us. We hope you'll come and see us again soon! Warm Regards, Team Four Points by Sheraton Kochi Infopark

6/10 Aceptable

toshihiko.ta, 日本、仙台

Le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
プール、ラウンジも使えないこの時期に 夕食、朝食付クラブラウンジ付で予約したのに、 リゾート的なホテルが機能していない
Se hospedó 1 noche en febrero de 2020
Respuesta de Four Points by Sheraton Kochi Infopark el 3 mar. 2020
Dear Guest, Thank you for your review. I’m sorry to hear you had not so great experience with us, but I really appreciate you bringing this to our attention. We set a high standard for ourselves, and we’re so sorry to hear this was not met in your interaction with us. The concerns you shared have been taken up and discussed internally. Thanks again for placing your trust in us and your willingness to share. Warm Regards, Team Four Points by Sheraton Kochi Infopark

10/10 Excelente

Prafulla

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Amazing
Amazing stay
Se hospedó 3 noches en febrero de 2020
Respuesta de Team Four Points by Sheraton Kochi Infopark el 28 feb. 2020
Dear Guest, We are glad to read that you have had an amazing stay here. Hope you'll come and see us again soon! Warm Regards, Team Four Points by Sheraton Kochi Infopark

8/10 Bueno

Cliente verificado

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Goodcstay
Good, clean and well appointed rooms
Se hospedó 2 noches en febrero de 2020
Respuesta de Four Points by Sheraton Kochi Infopark el 11 feb. 2020
Dear Guest, Thank you for sharing your stay experience here. We are happy to read that you were given a well appointed rooms and you really loved it. We’re here for you anytime - please do come again Warm Regards, Team Four Points by Sheraton Kochi Infopark