First I am only giving this property 1 star because you have to give it a star. I would give it no stars based on the property, and even worse the customer service of the owners. This property was described as non smoking. However when we arrived it smelled heavily of smoke. The floors were filthy with dirt, chips of tile from where the tile was cracking in the bathroom, and hair balls on the floor. There was an infestation of ants in the master bathroom. It was so dirty that we could not let our 16 month old daughter down the entire time. She had to be held or put in her pack and play the entire day we were there. We checked out 1 day early from our stay because it was so bad. When we let the property owners know that we had left early, and we requested a refund for the night not used, they got very defensive and would not give us the refund for the unused night. They knew that we were only staying there as we evacuated from Wilmington, NC, to get away from Hurricane Florence. They still refused to give us our money back for the unused night and threatened to contact their attorney if we disputed the charge. We have used homeaway many times and always had great experiences, but this experience was horrible. I would never do business with these people again and would strongly suggest that no one, especially families, stay there. The house looks like a foreclosure and needs a ton of work. I know some of the previous reviews said it was great, but those are not recent reviews. The most recent reviews speak to how bad this home is and I can confirm them.