6/10 Aceptable
Moshe M.
5 feb. 2023
Le gustó: Limpieza
Mixed Reaction
On the one hand, the apartment was spacious and clean. It was in a very good location in Jerusalem. The Manager always replied politely to all my questions by email.
The biggest issue was the misrepresentation of the property: on the original listing (you'll see it's been changed now), it said it had 1.5 bathrooms. I actually wrote to the Manager to confirm if this was accurate, and he wrote back that, yes, there is one full bathroom and one half bathroom. We needed the second bathroom for our teenage daughter who came to stay with us. But upon arrival we saw that there was only one bathroom. I wrote to the Manager and he said it's true that there's no second bathroom, but it's still a spacious apartment. (There were also a few things in the apartment that were broken or not working properly.)
I recommend that if you're considering this apartment due to its location and cleanliness, you should write to the Manager with any detailed questions and be sure to ask, "are you SURE...?" Because even my direct asking resulted in an untrue answer. Now, the Manager may have made a mistake and confused this property with another one that did have 1.5 bathrooms. But when a customer asks, before arrival, to confirm if the second bathroom is there, the Manager really needs to be sure before answering!
Also, Vrbo did not help me with this. They said I could've canceled the entire reservation immediately upon arrival. But we had nowhere else to stay, so this was not a viable option. Vrbo should own up to listings on their site which aren't accurate.
So, overall, it's a nice apartment in a good location, but be sure you confirm EXACTLY what's there before you arrive and double-check even after getting an answer.
Moshe M.
Se hospedó 6 noches en enero de 2023