We stayed here with 2 other families from 17th August for 2 weeks 6 adults in total and 7 children ranging from 2-9years. We had high expectations from looking at the online pictures and based on previous reviews and price of the holiday...
The Good
The location is superb. Beautiful, green mountains, 10 minute drive from Aranal promenade and Javea Marina. Fabulous, bars and restaurants, beaches and scenery. Good sized property quaint and quirky with beautiful natural fauna. Plenty of seating and lounges for large groups.
The Bad
Contrary to our understanding of the bedroom layout there are only 5 bedrooms in the main house and 1 additional bedroom 4 storeys below which split our group up which is unfortunate as we all have young families and wanted to be in the same living/sleeping space. On the whole the property is looking its age with outdoor areas, furniture and equipment becoming tired and tatty.
The Ugly
We arrived shortly after a torrential downpour and I am unsure how this effected the turnaround team. But the Inside and outside was filthy! Furniture certainly had not been moved about when cleaning. Floors were ingrained with dirt. Surfaces and fans were dusty. The linen and towels are old , cheap and tatty. We had 2x broken aircon units and a broken shower. Half rolls of toilet roll and soap. Dishwasher was still full when we arrived and not fixed into brackets. No salt or finish provided for the dishwasher or surface cleaner. We found cupboards and outdoor areas stuffed full!! of broken equipment and toys which had not been removed. The pool area and soft furnishings had not be moved or cleaned 75% of the umbrellas were broken. Cutlery and crockery was filthy from previous guests. Our complaints yielded 2 very unhappy cleaners showing face for an hour and pushing a mop around. We were lead to believe that 16 people came in to clean this villa before our stay, all I can say to that is sack the cleaning team it really was unacceptable.
We spent a good portion of our holiday cleaning and tidying to get the villa into a habitable state and can say hand on heart it was cleaner when we left after 2 weeks than when we arrived. Such a shame these are the basics that are not difficult to get right but defiantly tainted our experience.