This is our 2nd trip to Amelia Island with 4 other families booking through various rental companies/owners. I can assure you, that Amelia Island Vacation (AIV) is by far the WORST! When our friends were informed by their rental companies that the condo pool wouldn’t be available for our trip, they all offered various ways to help compensate for the huge disposition it put us in. (We booked directly through Omni last year and love their pools and amenities but with small children- the long walk/drive to the main resort was a huge pain).). So we decided to try a different route and book a specific condo along with all our friends so that we’d all use the same condo pool just steps from our rental units. When we spoke with AIV about our major dissatisfaction that the pool wouldn’t be available, they were curt and rude, only offering use of a pool two condos away (which if you know how big this resort is, you’d understand it takes about 15 mins crossing roads, etc). We were told it was completely out of their control and purely the fault of the HOA. Last time I checked, that stands for homeowners association, thus putting the fault back on the owners/rental company. They also told us it was the Omni who was at fault. But couldn’t offer day passes or any use of the Omni pools. Don’t be fooled by the listing stating this property is “newly renovated”. It may have had some updates several years prior but had an incredibly musty smell upon arrival, mold on the side of the cabinets by the master shower, master shower heads were totally covered in calcification, etc. The toaster was broken (you have to physically hold the lever down until the toast is toasted to your satisfaction and only the other coils functioned). They didn’t provide any dishwasher detergent (thankfully friends in other condo units way better stocked gave us a few detergent pods and use of their coffee maker too). With the amount of money paid for this unit, we expected more to say the least. Also, don’t expect a beautiful ocean view as on the 2nd day, construction crews tore up the entire tee box obstructing much of the ocean view. Those beeping machines early in the morning were extra fun too. We love Amelia Island- just not Amelia Island Vacation company. Highly recommend you book direct through the Omni or literally any other company.