Our stay can only be described as disappointing. Initially, the property was very accommodating, as we had a last minute change to our plans due to weather and we were able to change our arrival day without issue. Unfortunately, the positive experience ended there. Upon arrival, we noticed that the floors, bathrooms, and counters were unclean. There is also a massive ladybug infestation (apparently affecting the entire area). But, the most disgusting part was folding back the sheets on ALL BEDS, only to find dirt, hairs, and clearly worn sheets that had not been changed. We ended up sleeping on towels on top of the mattresses, as no extra sheets were present in the home. Our contact was pleasant and empathetic but offered no refund for our experience (we are not refund chasers and rarely leave reviews). Photos of all issues were provided to property management. Note: we were offered the unit next door (duplex) only to find that it was in similar/worse shape, so we did not move.
It should be noted that we are aware that the UP is modest by any standards - we own a house there and know that accommodations can be dated and minimal, so our verdict is not clouded. This property needs immediate improvements for the health, safety, and well being of their guests.
