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Opiniones sobre Mercure Inverness Hotel

4 out of 5
Mercure Inverness Hotel
Church Street, Inverness, Scotland

Opiniones

7,6

Bueno

Evaluación: 10 - Excelente. 305 de 1002 opiniones" "
Evaluación: 8 - Bueno. 369 de 1002 opiniones" "
Evaluación: 6 - Aceptable. 188 de 1002 opiniones" "
Evaluación: 4 - Mediocre. 100 de 1002 opiniones" "
Evaluación: 2 - Terrible. 40 de 1002 opiniones" "

8,4/10

Limpieza

8,2/10

Personal y atención

7,4/10

Servicios

7,6/10

Estado de la propiedad e instalaciones

7,8/10

Cuidado del medio ambiente

Opiniones

8/10 Bueno

Teresa

Le gustó: Limpieza, personal y atención, comodidad de la habitación
Buena ubicación
Lindo y bien ubicado le hace falta modernizar alguna cosa, por ejemplo no tiene puertos USB
Se hospedó 2 noches en enero de 2024
Respuesta de Jason el 23 ene. 2024
Thank you for your positive and constructive feedback Teresa, we hope to welcome you back again soon.

6/10 Aceptable

Cliente verificado

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Muy ruidoso en fin de semana
Un hotel que se nota viejo con mal mantenimiento exterior, sin embargo el interior y los cuartos son muy agradables, el problema es su ubicación que lo hace ser muy ruidoso en fines de semana por la cercanía de los pubs locales. Demasiado ruido hasta altas horas de la madrugada. Muy molesto.
Se hospedó 3 noches en septiembre de 2022

8/10 Bueno

Cliente verificado

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Muy bien ubicado! Staffr muy amable
Se hospedó 2 noches en julio de 2019
Respuesta de Fraser Peterkin, General Manager el 29 jul. 2019
We very much appreciate your review regarding your stay at the Mercure Inverness Hotel. Thank you for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Muy bien ubicado
Se hospedó 2 noches en junio de 2019
Respuesta de Fraser Peterkin, General Manager el 7 jul. 2019
We very much appreciate your review regarding your stay at the Mercure Inverness Hotel. Thank you for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

6/10 Aceptable

Jorge Alberto

No le gustó: Estado de la propiedad e instalaciones, comodidad de la habitación
2 estrellas
Atencion perfecta. Hotel deprimente. Habitacion pequeña.

10/10 Excelente

JONATAN

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Hemos estado muy confortables. Bien situado. Estuvimos tres noches.

10/10 Excelente

Jenifer

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 1 noche en diciembre de 2017

8/10 Bueno

Juan Carlos

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Estadía ideal en inverness
Un hotel muy bien ubicado. Cerca de varios restaurantes. Próximo a la peatonal y al shoping. Muy cómodo el parking
Se hospedó 3 noches en junio de 2017

6/10 Aceptable

Paco

No le gustó: Estado de la propiedad e instalaciones, comodidad de la habitación

8/10 Bueno

Wei

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Good stay
Se hospedó 1 noche en mayo de 2024

8/10 Bueno

Belvel, Grand Marais

Viajó con su familia
The room was clean but spare. not a single electrical outlet away from those above the desk. Charging our electronics was difficult. I also use a CPAP machine, but there was no place to plug it in, so I went without that night. Fortunately I did not keep my wife awake with snoring, which usually happens if I do not use the CPAP.
Se hospedó 1 noche en abril de 2024
Respuesta de DG el 1 may. 2024
Dear Belvel,Thank you for taking the time to tell us about your experience at the Mercure I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,DG Duty Manager

10/10 Excelente

Megan

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Mercure Inverness is perfectly located and has an old-fashioned sophistication. The room was clean, comfortable, and well-appointed with nice details. The breakfast was great.
Se hospedó 1 noche en abril de 2024
Respuesta de Jason el 29 abr. 2024
Thank you for the 5 out of 5 Megan, we are so glad you enjoyed your stay and we hope to see you again soon.

8/10 Bueno

Emma

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios
The room was lovely & clean with lots of space. The shower clean and worked well. It was very noisy outside the hotel at night but that is to be expected in the centre of Inverness.
Se hospedó 1 noche en abril de 2024
Respuesta de Jason el 15 abr. 2024
Thank you for your review Emma, we are sorry for the noise from the city centre. We are working with the local council to address these issues.

2/10 Terrible

Hyungki

No le gustó: Personal y atención, servicios, estado de la propiedad e instalaciones
The pictures on the website are not corresponding to reality. The hotel has aged severely. The receptionists seemed not interested and did not welcome the people passing by. The key cards didn't work more than 24h and we had to ask constantly to reset it. We didn't have a reserved parking spot, although we have chosen this hotel for the parking facilities. However the cleaning personnel was very professional.
Se hospedó 4 noches en abril de 2024
Respuesta de Jason el 8 abr. 2024
Dear HyungkiThank you for taking the time to tell us about your experience at the Mercure I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

4/10 Mediocre

Laura

Viajó con su familia
Le gustó: Personal y atención
No le gustó: Estado de la propiedad e instalaciones
Lovely helpful staff but don’t stay here if you value your sleep! No soundproofing at all in rooms so can hear everything from the busy streets to next doors mobile vibrating! Hotel is in a desperate need of a make over too, not worth the money
Se hospedó 1 noche en abril de 2024
Respuesta de Jason el 8 abr. 2024
Dear Laura Thank you for taking the time to review your recent stay with us, I am sincerely sorry that you have left the hotel with unresolved issues. I would like the opportunity to discuss these with you and would appreciate it if you could contact me or my Operations Manager directly, unfortunately the rules of this forum do not allow me to post contact details. In the meantime please be assured that your feedback has been shared with our team and will be used as we continually try to improve our service.

4/10 Mediocre

Audrey

Viajó con su familia
Le gustó: Personal y atención
No le gustó: Estado de la propiedad e instalaciones
Like other reviews stayed 1 night over a weekend and had a room on Church st, noise was terrible didn’t get to sleep until 3am,even soundproofing in the room was bad when you can hear next doors phone viberate. Standard of room poor, pulled back the curtain and the wall was only half painted, blue tak stopping the voile coming off the track and wallpaper coming off the wall as well. My point is if they can’t do these little details what else are they missing. On a positive note staff at front desk were excellent
Se hospedó 1 noche en abril de 2024
Respuesta de Jason el 8 abr. 2024
Dear Audrey Thank you for taking the time to review your recent stay with us, I am sincerely sorry that you have left the hotel with unresolved issues. I would like the opportunity to discuss these with you and would appreciate it if you could contact me or my Operations Manager directly, unfortunately the rules of this forum do not allow me to post contact details. In the meantime please be assured that your feedback has been shared with our team and will be used as we continually try to improve our service.

2/10 Terrible

Iram

Viajó con su pareja
No le gustó: Personal y atención
We stayed here on a saturday for one night and im glad we didnt book any more! We were given a room facing church street and it was noisy when we arrived at 4pm. We assumed this would die down as the shops closed, but how wrong we were. There were a number of bars and clubs on the street which did not close until 3am. The noise coming from these were so loud that we were unavle to sleep. My husband went down to the reception at 11pm to ask if it was possible to change rooms and they said they were full and couldnt do anything. We had to endure the noise and then when we checked out we were not even asked about our stay as i think the staff know how bad it is and dont want to have to deal with customers complaining.
Se hospedó 1 noche en marzo de 2024
Respuesta de Jason el 4 abr. 2024
Dear IramThank you for taking the time to tell us about your experience at the Mercure I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We are currently working with our local council to address the noise from the city centre We appreciate your sharing your feedback & concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

8/10 Bueno

Isaac

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
We enjoyed ourselves at the hotel. Staff were friendly, courteous and nice
Se hospedó 1 noche en marzo de 2024
Respuesta de Jason el 27 mar. 2024
Thank you for your lovely comments Isaac, we hope to welcome you back soon :)

10/10 Excelente

Neil

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
All good thank yiu
Se hospedó 1 noche en marzo de 2024
Respuesta de Jason el 25 mar. 2024
Thank you for the 5 out of 5 Neil

8/10 Bueno

colin

Viajó con su pareja
Le gustó: Limpieza, personal y atención
Even at four floors up the noise at 3am from revellers kept us awake. We stayed here before but, had a room to the back of the building. If we stay here again we would request a room at the rear of the building.
Se hospedó 1 noche en marzo de 2024
Respuesta de Jason el 25 mar. 2024
Thank you for the review Colin, i am sorry about the noise from the street below. We are working with the local council to address these issues.We hope to welcome you back soon.

8/10 Bueno

Sandra

Se hospedó 1 noche en marzo de 2024
Respuesta de Jason el 25 mar. 2024
Thank you for taking the time to leave us a review Sandra

10/10 Excelente

Stuart

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en marzo de 2024
Respuesta de Jason el 20 mar. 2024
Thank you for the 5 out of 5 Stuart, we hope to see you again soon.

10/10 Excelente

John

Viajó con su pareja
Lovely stay made very welcome by Zoe on reception all the staff were friendly ,great service in restaurant on both nights had lovely meals and in the mornings breakfast was out standing everything laid out and big variety. Plus side for me had GF bread and cornflakes . New go place for us to stay in Inverness . The cleaner kept the place spotless
Se hospedó 2 noches en febrero de 2024
Respuesta de Jason el 4 mar. 2024
Thank you for your lovely comments Zoe will be pleased and so will the rest of our team. We hope to see you again soon

10/10 Excelente

Kaori

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
窓から町並みが楽しめてよかった。インテリアもスコットランドらしく旅の情緒が味わえた。
Se hospedó 1 noche en febrero de 2024
Respuesta de Jason el 26 feb. 2024
Thank you so much for your lovely review, i am glad you enjoyed the scenery

10/10 Excelente

Kennith Wayne, Lumberton

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Very close to everything. Easy to get around
Se hospedó 4 noches en febrero de 2024
Respuesta de Jason el 26 feb. 2024
Thank you for the nice review Kennith, we hope to welcome you back soon

10/10 Excelente

Stuart

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Staff at this property are outstanding... its located in the heart of Inverness
Se hospedó 1 noche en febrero de 2024
Respuesta de Jason el 23 feb. 2024
Thank you so much for your lovely review Stuart, our team really appreciate it and we hope to see you again soon.

8/10 Bueno

Janet

Se hospedó 1 noche en febrero de 2024
Respuesta de Jason el 25 mar. 2024
Thank you for the review Janet, we hope to see you again soon.

6/10 Aceptable

Cliente verificado

Le gustó: Limpieza, estado de la propiedad e instalaciones
No le gustó: Comodidad de la habitación
Ok stay
Our room faced the street and the noise was awful. The windows do not prevent any noice from the bars below or street cleaning in the morning The room also does not have a thermostat so one evening we were too cold and the next too warm Bed was comfy and shower facilities good
Se hospedó 2 noches en febrero de 2024
Respuesta de Jason el 14 feb. 2024
Dear Guest Thank you for taking the time to review your recent stay with us, I am sincerely sorry that you have left the hotel with unresolved issues. I would like the opportunity to discuss these with you and would appreciate it if you could contact me or my Operations Manager directly, unfortunately the rules of this forum do not allow me to post contact details. In the meantime please be assured that your feedback has been shared with our team and will be used as we continually try to improve our service.

8/10 Bueno

Paul, Golcar

Viajó por negocios
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
All good, clean, food good, close to the shops (1 min) great views. Walls really thin can hear conversations both side of me 🙄
Se hospedó 1 noche en enero de 2024
Respuesta de Jason el 23 ene. 2024
Thank you for taking the time to leave us a review Paul, we are pleased you enjoyed the food and we are happy you found the hotel clean and tidy, we are working on a solution to combat the noise externally and internally

10/10 Excelente

ian

Viajó por negocios
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 1 noche en enero de 2024
Respuesta de Jason el 23 ene. 2024
Thank you for the 10 out of 10 Ian

10/10 Excelente

Denise

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Cosy
Another great stay hotel room was excellent
Se hospedó 2 noches en enero de 2024
Respuesta de Jason el 23 ene. 2024
Thank you for the lovely review Denise, we hope to see you again soon.

4/10 Mediocre

Heather

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
No le gustó: Comodidad de la habitación
Se hospedó 1 noche en enero de 2024
Respuesta de Jason el 23 ene. 2024
Thank you for taking the time to leave us a review Heather, we are sorry you seem to have not enjoyed your stay, please do tell us how we could of improved this for you.

8/10 Bueno

Kerrie

Viajó con su familia
Le gustó: Limpieza, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 2 noches en enero de 2024
Respuesta de Jason el 23 ene. 2024
Thank you for the lovely review Kerrie, we hope to welcome you again soon.

10/10 Excelente

ian

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
I honestly cannot fault the staff they all go above and beyond to make your stay a pleasurable experience And the breakfast is absolutely delicious
Se hospedó 2 noches en enero de 2024
Respuesta de Jason el 12 ene. 2024
Thank you for the lovely review Ian, we hope to see you again soon

8/10 Bueno

Brodie

Viajó en grupo
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en enero de 2024
Respuesta de Jason el 12 ene. 2024
Thank you for taking the time to leave us a review Brodie

8/10 Bueno

Chris

Se hospedó 1 noche en diciembre de 2023
Respuesta de Jason el 23 ene. 2024
Thank you for your lovely review Chris, we hope to welcome you back again soon

10/10 Excelente

Patricia

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Tolles Hotel im Zentrum von Inverness/mitten in der Stadt, am River Ness. Einkaufsmöglichkeiten direkt vor der Tür. 😊 Gratis Parkplätze vor dem Hotel, wir hatten immer einen freien Platz. Sehr nettes Personal! 👍
Se hospedó 6 noches en diciembre de 2023
Respuesta de Jason el 28 dic. 2023
Thank you so much for your lovely review Patricia

8/10 Bueno

Leslie

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Nice Hotel - But--
The key card failed three times so had to go down 3 floors to get it reactivate. The other down side was our room was opposite a busy very noisy pub with loud music till 3am. Also my wife is disabled and they wanted £12 per night to park. Not sure if that's legal.
Se hospedó 2 noches en diciembre de 2023
Respuesta de Jason el 28 dic. 2023
Thank you for your review Leslie, Charging for parking in a private car park is perfectly legal. I am very sorry you had these issues with noise, we are working on a solution to combat the noise from the night time economy.

10/10 Excelente

Ian

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 3 noches en diciembre de 2023
Respuesta de Jason el 28 dic. 2023
Thank you for the 10 out of 10 Ian, i am glad you enjoyed your stay.

10/10 Excelente

Anna

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 1 noche en diciembre de 2023
Respuesta de Jason el 28 dic. 2023
Thank you for the 10 out of 10 Anna, we hope to welcome you back again soon.

8/10 Bueno

Tracy

Se hospedó 1 noche en diciembre de 2023
Respuesta de Jason el 12 ene. 2024
Thank you for taking the time to leave us a review Tracy

8/10 Bueno

ian

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 2 noches en diciembre de 2023
Respuesta de Jason el 14 dic. 2023
Thank you for the review Ian we appreciate your feedback

6/10 Aceptable

Michelle

Loud music
Nice hotel, clean, nice staff but very loud music from there hall on the ground floor, was trying to sleep but the music was so loud, don’t mind loud music but if your not at the party please don’t put guest on the 2nd floor.
Se hospedó 1 noche en diciembre de 2023
Respuesta de Jason el 11 dic. 2023
Thank you for the review Michelle, i am sorry that you had this issue during your stay, and we take your points on board as we try and improve on the service we offer

10/10 Excelente

Lynne

Se hospedó 1 noche en diciembre de 2023
Respuesta de Jason el 11 dic. 2023
Thank you for the great 10 out of 10 Lynne, we hope to see you again soon.

10/10 Excelente

ian

Se hospedó 2 noches en diciembre de 2023
Respuesta de Jason el 6 dic. 2023
Thank you for the 10 out of 10 Ian

10/10 Excelente

JILLIAN

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Everything first class. Couldn't ask for better.
Se hospedó 3 noches en noviembre de 2023
Respuesta de Jason el 1 dic. 2023
Thank you for the lovely comments Jillian :)

2/10 Terrible

jeanette

Se hospedó 3 noches en noviembre de 2023
Respuesta de Jason el 27 nov. 2023
Thank you for taking the time to leave us a review Jeanette, i am sorry you seem to have had a bad experience please do let us know what we could do to improve

10/10 Excelente

James

Se hospedó 1 noche en noviembre de 2023
Respuesta de Jason el 27 nov. 2023
Thank you for the 10 out of 10 James

10/10 Excelente

Raymond

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 1 noche en noviembre de 2023
Respuesta de Jasn el 27 nov. 2023
Thank you for the great review Raymond, we hope to see you again soon.

10/10 Excelente

Ann

Se hospedó 1 noche en noviembre de 2023
Respuesta de Jason el 13 nov. 2023
Thank you for taking the time to leave us a review Ann