6/10 Aceptable
Theresa S.
31 may. 2024
Ocean Palms
The property was a little run down with a very large stain on the carpet (maybe 3 ft x 18 in), peeling paint, etc. When we arrived the dirty linens and trash were still there in bags from the cleaning crew. We set them out to be picked up, called the Westin and they sent someone to get them. The smell of bleach was very strong.
There was confusion regarding the smoking policy on the patios outside the villa. As the villa management employees are not there after regular business hours, this was difficult to navigate. Our owner was responsive when I messaged them on Sunday night (they messaged me back 1st thing Monday morning) but we were at the mercy of the night time staff at the Westin who said we could not smoke anywhere on the property. This turned out not to be true, but in the interim we were hassled by the upstairs tenants. The villa management team did contact the other tenants that confronted us (on Monday) and informed them of the correct policy, but it was unsettling to be confronted by strangers. In the end we left the villa and rented another property in Sea Pines for the week to avoid dealing with the neighboring tenants. My understanding is that the owner(s) of each villa determine the smoking policy for their property. This can be very confusing if there is an “ok to smoke outside” unit directly next to a “no smoking” unit.
All this being said, the Westin is an outstanding property and the Ocean Palms Villas are generally quiet and secluded.
Theresa S.
Se hospedó 7 noches en mayo de 2024