CONS:
When we arrived at 4:15 pm the townhouse was not ready- the cleaning staff was in the middle of cleaning and we could not get in. We were told by iTrips we would get a credit for our inconvenience. It has been eight (8) days, and we have sent iTrips two (2) emails, and we still have not received a credit.
The garage does not fit a full-size suburban. The garage has many items stored, therefore only one regular size car would fit. This is a challenge if you are staying in the winter and are required to defrost, de-snow your car parked outside.
The bottom floor – which has a bedroom and entertainment room- does not have its own thermostat. The temperature is controlled by the thermostat on the second floor. It was impossible to get the bottom floor warm enough without making it too hot on the second floor.
The entertainment system is very nice, but the boxes are located behind the bar and it was difficult to turn the DIRECTV on and control it.
There is no TV on the second floor. I would recommend putting one above the fireplace so people gathering in the kitchen/ cooking, grilling outside- can watch the game on TV.
On the first day, we notified iTrips of problems with the shower and fridge. Three days later we contacted by maintenance and he diagnosed the problem with the fridge over the phone and said he could not fix it. Maintenance came out on the 5th day and fixed the shower valve.
The townhouses are close together. When we were enjoying the hot tub, the family next door came out to their hot tub and their kids were playing music and singing which was unfortunate for us. The hot tubs are within view and earshot of each other.
PROS:
The townhouse has absolutely beautiful views.
For the most part, the townhouse was clean and in good shape.
The townhouse is 15-20 minutes to Park City (Main Street), and at a lower elevation. Those that are prone to altitude sickness, this townhouse is at a lower elevation than other locations.