8/10 Bueno
Cynthia R., Johns Creek, GA
22 feb. 2025
Le gustó: Limpieza
Poor management
We loved the home. It’s perfect for two couples. We cooked every night and were very pleased with the kitchen. Very thoughtful appointments and decorations throughout. However the management company was abhorrent. It took 17 hours to get a response to our request of a 30 minute early checkin. The outdoor areas were not swept/blown and when we asked if that could be done, they said tomorrow. When nobody showed up the next day, we were told that it had already been done, we should expect leaves to fall, and have a nice day. When the hot tub went cloudy after the first day, they didn’t even bother to respond, let alone address the issue. I will never again stay in a property managed by a faceless corporation. They have no apparent interest in taking care of the property nor the guests. I have several rental properties of my own and would fire these guys in an instant. I feel badly for the owners.
Cynthia R.
Se hospedó 5 noches en febrero de 2025