4/10 Mediocre
Louise P.
10 sept. 2025
While the unit itself was fine. There were small issues (dirty dishes in diswasher,items in washer and the lightbulb was out at the front door) the real problem was that the comforter on the queen bed in the second bedrrom had several blood spots on it. I reported this to vacasa promptly and they had me upload the pictures of the blood and we asked for a replacement comforter and top sheet for that bed that was also missing. I contacted daily but the issue was never resolved. Just a stock answer about alerting the local team. Since that bed was unusable and the guest too tall for the remaining twin beds our guest had to sleep onn the couch. This was totally unsatisfactory. Since the response was so poor I would be very hesitant to rent using vacasa again. We paid for 2 adult sized beds and one of us had to sleep on the couch because of blood on the bed linnens. This is totally unacceptable.
Louise P.
Se hospedó 4 noches en agosto de 2025