Dont even know how to start, starting with the layout, it doesnt do for winter, atleast not for someone with a child due to the fact there is no way through from kitchen to bedrooms, you need to go out and back in again so if the weather is bad dont put yourself confy before going to bed because youse gonna get wet
Second the house hasnt been clean for a reasonable amount of time, the Microwave is unusable unless you do not care about getting sick, personally i did from looking at it, there is a sanitiser dispenser on the entry pretty much empty which is fair enough but it adds to the list, there is spiders, bees and some other insects walking through the house which again might be fair enough as it is a cabin,but would this be there if the house would have been clean more frequently?! i do have my doubts.
toillet was outrages hasnt been cleaned and there was a old mat soaking in the shower which agains proves that this wasnt been clean.
Also be aware that the small bedroom is cold and stinks, either because hasnt been open for a really long time or hasnt been cleaned since used last.
Once you get to the house you will have a ladie to give you the keys telling how to turn the heat on and thats the closest that you will get to someone that is related to the host, the host does not awnser any messages or phone calls.
After the first night phoned VRBO support and told them the house wouldnt do for us and we needed a solution, they kindly recomended me to try to find a different place and meantime message the host for a refund of what was left which was 2 nights.. the host once you call him and introduce yourself will shut the call, if you drop him a message either on his phone number or on the website he wont reply either.
Upon getting in touch once again with costumer services or client help whatever youse call it they reccomend again getting in touch with him, although ive ask them to do it themselfes, surprise surprise after being on hold for 2 minutes the person has mention the host shut his call down right after an introduction and that unfortunately nothing else could be done and Mister Michael wouldnt do any refund and would be gaining a couple of pounds with a miserable service.
So, costumer service or costumer support is pretty much useless also as they do not offer an actual support and they are uncapable of manage certain hosts.
Im sure the rate comes from friends or bots that the website provide.
Stay away from it!