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Opiniones sobre ULTIQA Freshwater Point Resort

4.5 out of 5
ULTIQA Freshwater Point Resort
33 T.E. Peters Drive, Broadbeach Waters, QLD

Opiniones

9,0

Magnífico

Evaluación: 10 - Excelente. 352 de 605 opiniones" "
Evaluación: 8 - Bueno. 179 de 605 opiniones" "
Evaluación: 6 - Aceptable. 48 de 605 opiniones" "
Evaluación: 4 - Mediocre. 20 de 605 opiniones" "
Evaluación: 2 - Terrible. 6 de 605 opiniones" "

8,8/10

Limpieza

8,4/10

Personal y atención

8,6/10

Servicios

8,8/10

Estado de la propiedad e instalaciones

8,4/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

Aaron

Le gustó: Limpieza, estado de la propiedad e instalaciones
Very Tidy Close to beach and amneties .Pool and outlook good facility
Se hospedó 3 noches en marzo de 2024
Respuesta de Manager at Freshwater Point Resort el 27 mar. 2024
Thank you for being a fabulous guest Aaron, and we appreciate your feedback.

10/10 Excelente

Geoffrey

Le gustó: Limpieza, estado de la propiedad e instalaciones
Se hospedó 2 noches en marzo de 2024
Respuesta de Manager at Freshwater Point Resort el 25 mar. 2024
Thank you for being a fabulous guest Geoffrey. We hope you had a pleasant trip home.

10/10 Excelente

Garry

Le gustó: Limpieza, estado de la propiedad e instalaciones
Great place with easy walking to restaurants
Se hospedó 2 noches en enero de 2024
Respuesta de Manager at Freshwater Point Resort el 11 feb. 2024
Thank you for your review Garry. We hope you had an enjoyable trip home.

10/10 Excelente

Jie

great service
Se hospedó 5 noches en enero de 2024
Respuesta de Manager at Freshwater Point Resort el 31 ene. 2024
Thank you for your review and for staying at Freshwater Point Resort. We hope you had a pleasant trip home.

8/10 Bueno

Sheree

Le gustó: Limpieza
Se hospedó 4 noches en enero de 2024
Respuesta de Manager at Freshwater Point Resort el 31 ene. 2024
Thank you for your review and for staying at Freshwater Point Resort. We hope you had a pleasant trip home.

4/10 Mediocre

Nadia

Viajó con su familia y niños pequeños, Viajó con su familia
Le gustó: Servicios
No le gustó: Limpieza
The checkin process was delayed for us by 1.5 hours. Once we were allowed access the room was in terrible condition and had to be recleaned. Shower leaked and lights in both rooms were not working. It was rectified quickly but the overall condition was aging and dirty.
Se hospedó 7 noches en enero de 2024
Respuesta de Manager at Freshwater Point Resort el 10 ene. 2024
Thank you for your review Nadia. I am glad the team rectified the issue quickly, but disappointed you had to wait so long to get into your room. We gave you 2 bottles of wine and a full hamper as an apology as yes, unfortunately the Housekeepers fell behind on the day of your arrival (due to a few flood mishaps). Your husband thanked the Housekeepers for doing such a good job after everything was rectified.

10/10 Excelente

Ricardo

Viajó con su familia y niños pequeños, Viajó con su familia
Le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
Se hospedó 4 noches en diciembre de 2023
Respuesta de Manager at Freshwater Point Resort el 10 ene. 2024
Thank you for the fabulous review Ricardo. We hope you had a safe trip home.

10/10 Excelente

Vijayasri

Viajó con su familia
Le gustó: Limpieza, comodidad de la habitación
Se hospedó 6 noches en diciembre de 2023
Respuesta de Manager at Freshwater Point Resort el 10 ene. 2024
Thank you for the fabulous review Vijayasri. We hope you had an enjoyable trip home.

10/10 Excelente

Mohammad

Viajó en grupo
Le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
Se hospedó 5 noches en diciembre de 2023
Respuesta de Manager at Freshwater Point Resort el 10 ene. 2024
Thank you for your fabulous review Mohammed. We hope you had a great trip back :-)

10/10 Excelente

David

Viajó con su familia
Le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
Se hospedó 7 noches en diciembre de 2023
Respuesta de Manager at Freshwater Point Resort el 2 ene. 2024
Thank you for your fabulous review David. I hope you had a pleasant drive home.

10/10 Excelente

Phillip

Viajó con su familia
Le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
Very nice clean spacious rooms. Quiet area, but still close to the heart of Broadbeach and all the restaurants. The staff here are all very friendly and helpful. You get a very warm welcome here at Freshwater Point.
Se hospedó 9 noches en noviembre de 2023
Respuesta de Manager at Freshwater Point Resort el 28 nov. 2023
Thank you Phillip, the staff will be chuffed with your review. Thank you so much for posting your feedback and staying at Freshwater Point Resort.

10/10 Excelente

Priscilla

Viajó con su familia
Le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
Excellent room
Se hospedó 2 noches en octubre de 2023
Respuesta de Manager at Freshwater Point Resort el 3 nov. 2023
Thank you for being a fabulous guest Priscilla! And for posting feedback :-)

10/10 Excelente

Thomas

Se hospedó 3 noches en septiembre de 2023
Respuesta de Manager at Freshwater Point Resort el 28 nov. 2023
Thank you for the 5 Star Review Thomas, we hope you come again.

10/10 Excelente

Ann

Le gustó: Limpieza, estado de la propiedad e instalaciones
Se hospedó 7 noches en septiembre de 2023
Respuesta de Manager at Freshwater Point Resort el 9 oct. 2023
Thank you for your lovely review Ann. We hope to host you again in the near future.

8/10 Bueno

Sanjeeta

Le gustó: Limpieza
Se hospedó 9 noches en agosto de 2023
Respuesta de General Manager at Ultiqa el 26 sept. 2023
Thank you for your review Sanjeeta. I really like reading reviews on Expedia as we find them quite accurate and helpful.

10/10 Excelente

Lauren, South Ripley

Le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
Great place to stay for the weekend, especially with a baby. Had a ground floor unit that had easy access to the pool and the unit facilities were great with full kitchen and laundry to use. Such a good location in close proximity to the casino, shopping and beach.
Se hospedó 2 noches en septiembre de 2023
Respuesta de Manager at Freshwater Point Resort el 11 sept. 2023
Yes I like the ground floor apartments because it feels like the bbq and pool area belong to you! :-) Thank you for staying Lauren. I love it when families enjoy their stay.

10/10 Excelente

Jashneeth Sumit

Se hospedó 10 noches en agosto de 2023
Respuesta de General Manager at Ultiqa el 26 sept. 2023
Thank you for the 5 Stars Jashneeth. It was a pleasure hosting you and we hope you will return in the future.

10/10 Excelente

Sonia

Le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
Great property, nice on site parking! Room wasn’t the cleanest on our arrival and curtains the room weren’t opening or closing properly.
Se hospedó 7 noches en agosto de 2023
Respuesta de Manager at Freshwater Point Resort el 23 ago. 2023
Thank you for your lovely feedback Sonia. I will be sure to check the curtains in this room myself. May I also please ask, if you ever return, we are happy to fix issues as much as possible on the spot. So please let us know if anything is not up to scratch. And we will do our best to remedy it as quickly as possible.

6/10 Aceptable

Tim

No le gustó: Estado de la propiedad e instalaciones
The room smelt musty, there was a rolled up floor mat behind lounge seat. Padlock latches on cupboard and wardrobe doors !
Se hospedó 1 noche en julio de 2023
Respuesta de General Manager at Ultiqa el 26 jul. 2023
Sorry to hear that Tim! Our Housekeepers are usually perfect, but I will speak to them. If you do return, please note, we are happy to assist, and/or fix any issue as promptly as possible. This includes a room move if possible.

10/10 Excelente

Yu-Chen

Viajó con su familia
Le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
We had an amazing stay in a 2 bedroom/2 bathroom apartment on the 8th floor facing the river and resort swimming pool etc. it also has an incredible skyscraper view Loved it and we will definitely stay again in the future.
Se hospedó 5 noches en julio de 2023
Respuesta de General Manager at Ultiqa el 14 jul. 2023
Thank you for being amazing guests Yu-Chen! We would love to host you again in the future :-)

10/10 Excelente

jessica

Viajó con su familia
Le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
Hotel was nice and staff were lovely
Se hospedó 2 noches en julio de 2023
Respuesta de General Manager at Ultiqa el 4 jul. 2023
Hi Jessica, thank you for taking the time to submit a nice review. I am looking forward to telling the staff they received a compliment as well :-)

10/10 Excelente

Richard

Le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
Spacious apartment with fully equipped kitchen and great location
Se hospedó 2 noches en junio de 2023
Respuesta de General Manager at Ultiqa el 3 jul. 2023
Thank you for your very nice review Richard! If you come again, let us know beforehand that you are a returning guest so we can put a bottle of wine in your room.

10/10 Excelente

Francis Ann

Se hospedó 2 noches en junio de 2023
Respuesta de General Manager at Ultiqa el 26 jul. 2023
Thank you for the 5 Star review Francis. I hope you enjoyed the Welcome Hamper :-)

10/10 Excelente

Denys, Epping

Viajó con su pareja
Le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
On arrival at our apartment we were greeted with a lovely complimentary basket of goodies - wine, cheese, crackers, chips and chocolate biscuits - a very nice surprise. Apartment was very spacious, clean and tidy and quiet. Property is within a reasonable walking distance of good restaurants and the casino. Thoroughly enjoyed our stay.
Se hospedó 4 noches en junio de 2023
Respuesta de General Manager at Ultiqa el 23 jun. 2023
Thank you for the fabulous review Denys! We appreciate your positive feedback and we are so happy you enjoyed your stay :-)

10/10 Excelente

Daejin

Viajó con su familia
Le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
Warm pool water.
Se hospedó 2 noches en abril de 2023
Respuesta de Manager at Freshwater Point Resort el 30 abr. 2023
Thank you for your feedback Daejin. We are looking forward to welcoming you back in the future.

10/10 Excelente

Ramzi

Viajó con su familia y niños pequeños
Le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
I liked it always clean and tidy
Se hospedó 5 noches en abril de 2023
Respuesta de Manager at Freshwater Point Resort el 30 abr. 2023
Thank you for your feedback Ramzi. We would love to welcome you back in the future :-)

10/10 Excelente

Dylan

Viajó en grupo
Le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
Really great property with a great environment
Se hospedó 1 noche en abril de 2023
Respuesta de Manager at Freshwater Point Resort el 24 abr. 2023
Thank you Dylan! We really like our workplace and location as well :-)

8/10 Bueno

Salvatrice

Le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
Really lovely property only one recommendation a coffee machine in the actual apartment they are cheap and holiday rentals have them now. However overall happy. Wot if also was really easy . Thank you
Se hospedó 8 noches en abril de 2023
Respuesta de Manager at Freshwater Point Resort el 23 abr. 2023
Good Morning Salvatrice what a good suggestion! I will definitely look into it. Thank you for the good review.

6/10 Aceptable

John

Viajó con su familia
Le gustó: Servicios, estado de la propiedad e instalaciones
No le gustó: Limpieza
We really like the hot tub. The view was amazing. Location was great. The beds were comfortable. We really didn’t like that they didn’t clean our room. It took 3 direct contacts with the receptionist. Blonde receptionist was extremely disinterested and didn’t want to assist us with ticketing or with housekeeping. There was no direct method for communicating with housekeeping staff that we wanted the room serviced.
Se hospedó 4 noches en abril de 2023
Respuesta de Manager at Freshwater Point Resort el 18 abr. 2023
Thank you for the feedback John. I'm glad you liked the bed, location and view. I believe you were very happy with how clean the room was when you arrived, but the clean we scheduled for the middle of your stay was delayed because our linen order was late. No excuses sorry! Especially since we know some guests are waiting. We hope to 'wow' you with our service the next time you visit.

10/10 Excelente

Liz

Viajó con su familia
Le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
Really lovely place to stay, good setting close to restaurants
Se hospedó 2 noches en abril de 2023
Respuesta de Manager at Freshwater Point Resort el 13 abr. 2023
Hi Liz, thank you so much for your feedback. We love it here too :-) If you come again, please let us know so we can give you a coffee voucher.

8/10 Bueno

Zhong Liang

Viajó con su familia
Le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
Clean and quiet rooms, and easy access to Broadbeach.
Se hospedó 2 noches en abril de 2023
Respuesta de Manager at Freshwater Point Resort el 10 abr. 2023
Thank you for your feedback Zhong, we really like our location as well, and we are pleased you noticed how clean and quiet our rooms are. We hope you visit us again.

10/10 Excelente

Judith

Le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
Teresa on reception was fabulous
Se hospedó 2 noches en marzo de 2023
Respuesta de Reception at Ultiqa el 3 abr. 2023
Hi Judith, Teresa will be chuffed she contributed to your 5 star feedback :-) Thank you for coming and we hope to see you again.

10/10 Excelente

Simi

Se hospedó 2 noches en marzo de 2023
Respuesta de Manager at Freshwater Point Resort el 18 abr. 2023
Thank you for the 5 Stars Simi, we hope you return again :-)

10/10 Excelente

david

Viajó con su pareja
Le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
Clean well laid out very nice property
Se hospedó 2 noches en marzo de 2023
Respuesta de General Manager at Ultiqa el 13 mar. 2023
Hi David, thank you for staying with us and placing feedback. We hope you return again soon :-)

10/10 Excelente

Cliente verificado

Viajó por negocios
Le gustó: Limpieza, comodidad de la habitación
Se hospedó 5 noches en febrero de 2023
Respuesta de Reception at Ultiqa el 6 mar. 2023
We would like to thank you for the fantastic review, and we hope you will visit again.

10/10 Excelente

Andrew

Viajó con su familia y niños pequeños
Le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
Great room, close walk to restaurant, shops and beach. Pool and bbq area great for family. Excellent staff and cafe. Will be back again….
Respuesta de Reception at Ultiqa el 9 mar. 2023
Hi Andrew, thank you for your great review. We'd love to welcome you back in the future :-)

10/10 Excelente

Sue

Viajó con su pareja
Le gustó: Limpieza, estado de la propiedad e instalaciones
Our stay was great on-site people lovely. On the phone not so nice
Se hospedó 2 noches en enero de 2023
Respuesta de Reception at Ultiqa el 9 mar. 2023
Hi Sue, thank you for your feedback. I'm glad the staff you met in person were lovely, and I'd be happy to chat to the person who spoke to you on the phone. Thank you for the great review.

4/10 Mediocre

Caitlin

Viajó con su familia
Le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
All of the pictures for the room type we booked show a high level canal view. We were assigned to a room with a view of the carpark and it was on level 1. Pictures or description need to be corrected as this was very misleading. Hotel staff said we should have requested a canal view but I didn't think we needed to when every photo of that room type showed the canal view! Very disappointing when we only chose this hotel for the canal view. Hotel offered no solution or compensation.

8/10 Bueno

Aza

Le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
Loved the location 10 min walk from Broadbeach beach much cheaper than being right on beach. The area surrounding apartments is beautiful rivers and houses with boats and beds very comfortable. The pool was just so lovely and outlook from pool so nice. Nice common areas and decent size 2 bed units. I was a little upset that sofa in room was really crappy should be in bin very uncomfortable, and Laundry door once opened hard to close and a rusted bin in kids bedroom. Master bedroom shower leaked. Very minor things they can easily fix reception did not care much when we mentioned to them nor apologised. This place does not do fully serviced so you have to wash you own towels. The washing machine dryer they have in room were very good. If you stay 8 days you get a clean day 4, but we stayed 7 so don’t get it. I think they should after 4 days so this clean for all. The reception open 9-6 pm. Not much helpful info on touristic things from them.

10/10 Excelente

Debra

Viajó en grupo
Le gustó: Limpieza, comodidad de la habitación
Great location.
Handy to everywhere we needed to go
Se hospedó 5 noches en noviembre de 2022

8/10 Bueno

Maciej Jan, Hamilton

Viajó con su pareja
Le gustó: Limpieza, servicios
Big appartments with great views through ceiling to floor windows. Clean and pretty quiet. Well equipped kitchen albeit with rather worn appliances.
Se hospedó 14 noches en octubre de 2022

8/10 Bueno

Chantel

Viajó con su familia
Le gustó: Limpieza, comodidad de la habitación
Se hospedó 14 noches en octubre de 2022

10/10 Excelente

Donna

Viajó en grupo
Le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
Teresa on the front desk was amazing and so helpful.
Se hospedó 2 noches en octubre de 2022

8/10 Bueno

Richard George

Viajó con su pareja
Le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
Was clean and modern, with nice pool area, a few more shade umbrella around pool would have good, cafe nice we had free breakfast, but a decent coffee would have been a nice inclusion instead of complimentary instant. In general a good choice, walkable to Oasis and Pacific fair.
Se hospedó 7 noches en octubre de 2022

10/10 Excelente

Elizabeth

Viajó con su familia
Le gustó: Limpieza, comodidad de la habitación
Great location.
Great location. We loved the apartment, it was self contained.and spacious. The pool was a good size for swimming & the hot tub was great. Walking distance to shopping centers & trams. .
Se hospedó 2 noches en octubre de 2022

8/10 Bueno

Graeme

Viajó con su familia
Le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
The only problem we had was for my wife who requested a disability bathroom & toilet and didn’t really get it. It was a struggle for her. That was our only problem.
Se hospedó 7 noches en octubre de 2022

8/10 Bueno

Kim Marie

Se hospedó 7 noches en septiembre de 2022

10/10 Excelente

Jade

Viajó con su familia y niños pequeños
Le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
This was our first time staying here and we will definitely be back! The property is lovely and clean and the reception staff were particularly helpful. It was home away from home. Looking forward to returning in the future!
Se hospedó 7 noches en septiembre de 2022

10/10 Excelente

Vic

Viajó con su pareja
Le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
Pleasant and spacious room with good outlook
Se hospedó 3 noches en septiembre de 2022

4/10 Mediocre

Liza

Viajó por negocios
No le gustó: Estado de la propiedad e instalaciones
Light in main room was not working Gym hrs ridiculous for people on work Found room door open at check in Carpets are old, stained and yucky Uncomfortable bed, mattress, lounge and pillows Old and gloomy and needs a faceliift
Se hospedó 4 noches en agosto de 2022