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Opiniones sobre Tiki Hotel Surfers Paradise

3.5 out of 5
Tiki Hotel Surfers Paradise
Corner Ferny Ave & Wahroonga Place, Surfers Paradise, QLD

Opiniones

7,6

Bueno

Evaluación: 10 - Excelente. 290 de 870 opiniones" "
Evaluación: 8 - Bueno. 306 de 870 opiniones" "
Evaluación: 6 - Aceptable. 136 de 870 opiniones" "
Evaluación: 4 - Mediocre. 73 de 870 opiniones" "
Evaluación: 2 - Terrible. 65 de 870 opiniones" "

7,8/10

Limpieza

8,0/10

Personal y atención

7,6/10

Servicios

7,2/10

Estado de la propiedad e instalaciones

6,8/10

Cuidado del medio ambiente

Opiniones

6/10 Aceptable

jamie

Property is very dated. I can only imagine how many greasy porn movies were made in that hot tub when the hotel first opened. It was the best option at the time but i wouldn’t put it on the top of my list of places to return to.
Se hospedó 2 noches en marzo de 2024

4/10 Mediocre

Jenna

Viajó con su familia y niños pequeños
Le gustó: Limpieza, servicios
No le gustó: Estado de la propiedad e instalaciones
We had a fabulous time at the Tiki, pretty much untill night time. The room itself was fab. Heaps of space, great views, everything we needed. Kids loved the big spa bath, and it is walking distance to everywhere central. All was going great But then when night time came it all went south. The pull out sofa was terribly uncomfortable and I can honestly say I’m not a fussy sleeper. The traffic noise was so loud in the main room, we had to move the mattress into the living room, and then the TV would not turn off. We tried everything, couldn’t access the switch to even unplug it. So trying to get 2 toddlers to sleep with a tv lighting up the room (we even tried putting tshirts over the screen) was a nightmare. Then when the baby woke up for a bottle in the night, the hot water was turned off, so on went the kettle which woke everyone up. Safe to say we got zero sleep. Probably wouldn’t have been as bad if we didn’t have the kids, more suited if your going for a big night out type stay.
Se hospedó 1 noche en abril de 2024

8/10 Bueno

Joel

Viajó con su familia
Le gustó: Limpieza, servicios
Convenient smaller hotel, very close to most main areas of surfers paradise, friendly staff, Hotel definitely outdated but you get what you pay for, quite noisy overnight between people coming back to hotel and Main Street, spa bath a big plus with the kids, pool and slide great,
Se hospedó 4 noches en abril de 2024

4/10 Mediocre

Nitika

Viajó con su familia y niños pequeños
No le gustó: Limpieza, estado de la propiedad e instalaciones
I was charged extra on parking as they said i booked through expedia. I booked for 4 people but there was only 1 bed, again i have to pay $250 extra for extra bed
Se hospedó 4 noches en abril de 2024

8/10 Bueno

Jason

Viajó con su familia
Le gustó: Limpieza, estado de la propiedad e instalaciones
Close to everything.
Se hospedó 3 noches en abril de 2024

10/10 Excelente

Jacob

Le gustó: Limpieza, estado de la propiedad e instalaciones
It was all that me and my family needed. We enjoyed our stay. Thanks
Se hospedó 5 noches en abril de 2024
Respuesta de Lianny el 26 abr. 2024
Hi, thank you for taking the time to write the review. We look forward to hosting you again for your next holiday.

8/10 Bueno

Yoly

Viajó con su familia
Le gustó: Limpieza
furnitures needs updating but overall good
Se hospedó 2 noches en marzo de 2024

10/10 Excelente

Cale

Viajó con su familia
Le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
This propertys location is perfectly located and was pleasantly surprised at how good these properties were for the price. Would stay here again if in Gold Coast
Se hospedó 4 noches en abril de 2024

10/10 Excelente

Chantel

Viajó con su familia
Le gustó: Limpieza, servicios
Fantastic stay.
Se hospedó 8 noches en abril de 2024
Respuesta de Lianny el 18 abr. 2024
Hi, thank you for taking the time to write the review. We are happy to hear you had a good stay at Tiki hotel. We look forward to hosting you again in the near future.

6/10 Aceptable

Tracey

Se hospedó 3 noches en abril de 2024

4/10 Mediocre

peter, Melbourne

No le gustó: Limpieza, estado de la propiedad e instalaciones
The location was very good near to everything, but need upgrade for the property and all furniture Old. No service every day. Thank you
Se hospedó 4 noches en abril de 2024

8/10 Bueno

Ryan, Caboolture

Viajó con su familia
Le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
Just stayed 3 nights with my wife and 2 girls, for the price we paid it was really good. Our view from the room (704) over the river was amazing, we had glimpsed over some negative reviews prior to getting here but they can only be from people who are expecting 5 star for 3 star prices. Some aspects of the apartments are a little outdated, would have been the bees knees back in the 80s but the bedrooms and the kitchen are clean and newer. The pool is great for the kids, they loved the slide, it does need updating a bit, there is a row of tiles about a foot into the pool and some tiles are broken or missing, the broken ones could be sharp, get that sorted and the pool is fine. The location is brilliant, we walked straight up the main strip and to Surfers beach in 10 mins. We would definitely stay again when we head back to Surfers if the prices were around the same again.
Se hospedó 3 noches en abril de 2024

2/10 Terrible

Deeanne

Se hospedó 1 noche en abril de 2024

8/10 Bueno

Jessica

Viajó con su familia y niños pequeños
Le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
Beautiful views and a great simple pool space for the children. Incredible location with super easy access to Surfers!
Se hospedó 3 noches en marzo de 2024
Respuesta de Lianny el 5 abr. 2024
Hi, thank you for the review and the feedback as well. We are happy to know you had a great stay at Tiki hotel. We look forward to hosting you again.

8/10 Bueno

Neda

Viajó con su familia y niños pequeños
Le gustó: Limpieza, servicios
Hot water was not adjusted and it was very hot it almost burned my hand when I wanted to wash a plate. I think it has safety concern
Se hospedó 3 noches en marzo de 2024
Respuesta de Lianny el 29 abr. 2024
Hi, thank you for taking the time to write the review. I would like to tell you this is the first complaint in a long time about the hot water is very hot, the professionals are looking to check and fix the hot water system. I would like to create a report to what happened to your hand by the hot water, is this possible? Thank you.

2/10 Terrible

Rakeshkumar

No le gustó: Limpieza, estado de la propiedad e instalaciones
Se hospedó 1 noche en marzo de 2024
Respuesta de Lianny el 29 abr. 2024
Hi, thank you for taking the time to write the review. Was there some issues you needed to address for during your stay? We asked you at check-in if there is any issues during your stay to please let us know immediately and we can fix those issues for you as soon as possible.

2/10 Terrible

Jayke

Se hospedó 2 noches en marzo de 2024

6/10 Aceptable

Kenny

Se hospedó 2 noches en marzo de 2024
Respuesta de Lianny el 12 abr. 2024
Hi, thank you for taking the time to write the review. We look forward to hosting you again in the near future.

10/10 Excelente

Robert

Le gustó: Limpieza, estado de la propiedad e instalaciones
Se hospedó 4 noches en marzo de 2024
Respuesta de Tiki Hotel Reception el 17 mar. 2024
Hi Robert, thank you for your excellent review!

8/10 Bueno

Sunita

Viajó con su pareja
Le gustó: Limpieza
The hotel is in a great location ...in the middle of Surfers Paradise and an easy walk to lots of attractions, dining, night markets and of course the beach! The only down side was that the apartment was in need of an update, the kitchen smelt damp. I was really looking forward to a glass of wine while relaxing in the spa bath .... unfortunately no hot water! It was late so we reported it in the morning and they got it seen to straight away.
Se hospedó 2 noches en febrero de 2024
Respuesta de Tiki Hotel Reception el 28 feb. 2024
Hi Sunita, thank you for your feedback. As explained upon check-in we are on call 24/7. We could have assisted you earlier with the hot water issue. It seems that you didn't report the smell in the kitchen to our staff during your stay. Our housekeeping team would have probably been able to fix it for you.We're happy to know that you enjoyed the rest of your stay!

10/10 Excelente

Paul

Le gustó: Limpieza, estado de la propiedad e instalaciones
Se hospedó 2 noches en febrero de 2024
Respuesta de Tiki Hotel Reception el 28 feb. 2024
Hi Paul, thank you for your great review!

10/10 Excelente

Imran

Le gustó: Limpieza, estado de la propiedad e instalaciones
good property with very good location
Se hospedó 5 noches en febrero de 2024
Respuesta de Tiki Hotel Reception el 23 feb. 2024
Hi Imran, thank you for your excellent review!

10/10 Excelente

Khen

Viajó en grupo
Le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
Amazing stay at Tiki, easy access to everything, restaurants, clubs, pool, also, its a good thing that its not to close that its loud. one straight way to surfers paradise main WOW!
Se hospedó 4 noches en febrero de 2024
Respuesta de Tiki Hotel Reception el 8 feb. 2024
Hi Khen, thank you very much for your review! We are glad to hear that you had a wonderful stay with us!

8/10 Bueno

Thomas

Viajó con su pareja
Le gustó: Limpieza, servicios
The hotel is close to everything, which is great. The room has some water damage on wondow sills but it was clean. The bed was really comfy. The only down fall was the noise in corridors outside and no communication when a fire alarm went on. We just went back into our room after the fire brigade turned off the alarm.
Se hospedó 5 noches en enero de 2024
Respuesta de Tiki Hotel Reception el 8 feb. 2024
Hi Thomas, thank you for your feedback. We're sorry to hear that you had to experience the faulty alarm going on. We forwarded your remarks about the window sills to our maintenance department. We are happy to know that you enjoyed your stay at Tiki and hope to see you again soon.

6/10 Aceptable

Gemma

Se hospedó 1 noche en febrero de 2024
Respuesta de Tiki Hotel el 5 feb. 2024
Hi Gemma, thank you for leaving a review!

2/10 Terrible

Teghan

Viajó con su pareja
No le gustó: Limpieza, estado de la propiedad e instalaciones
Very dirty apartment, the couches are so old, from the 90s and just smell musty and unwashed. Bed mattress could feel the springs. Would not return. Very outdated, and soft furnishing covers also old. Just felt dirty.
Se hospedó 1 noche en febrero de 2024
Respuesta de Tiki Hotel el 5 feb. 2024
Hi Teghan, thank you for writing a review. We will be renovating this year including new updated furniture in all apartments and new mattresses for the beds.

10/10 Excelente

Godfrey

Le gustó: Limpieza, comodidad de la habitación
Se hospedó 1 noche en enero de 2024
Respuesta de Lianny el 3 feb. 2024
Hi, thank you for taking the time to write the review. We look forward to hosting you again in the near future.

10/10 Excelente

Babu ram

Le gustó: Limpieza, estado de la propiedad e instalaciones
Se hospedó 4 noches en enero de 2024
Respuesta de Lianny el 3 feb. 2024
Hi, thank you for taking the time to write the review and we are happy to know you had a good stay and we look forward to having you again as our guest.

8/10 Bueno

Shane

Viajó con su familia
Le gustó: Limpieza
Great room, some maintenance needed: no plug for spa; spa pump way to noisy to be useable (like having a bath with a lawnmower in the bathroom; guard rail on pool slide not attached at top of slide. Otherwise awesome room and view.
Se hospedó 1 noche en enero de 2024
Respuesta de Tiki Hotel el 5 feb. 2024
Hi Shane, thank you for leaving a review! The spa has its own built-in plug, just needs to be turned to open and close. We'll look into replacing that specific pump as it appears to be louder than the others on site. Thank you!

2/10 Terrible

Brooke

No le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
My room was crawling with cockroaches. I have about 14 on video in the one evening. Found them in the bed sheets, dropping from the ceiling to the pillow. Never felt more disgusted in my Life and I’ve travelled the world, I got zero sleep. It’s a clear issue and many reviews of it. Was offered to stay in another room but I had no interest in staying at this hotel. Friends also found roaches in their rooms. I was given a refund. Bed only has a sheet and the blankets were dirty and had old food smooshed in it. Bath/shower would not recommend for oldies. Hotel smells stale. Needs a serious update and shut down to deal with the infestation, fly spray will not cut it!
Se hospedó 6 noches en enero de 2024
Respuesta de Tiki Hotel el 5 feb. 2024
Hi Brooke, we're sorry to hear that you encountered issues during your stay. We have since changed both our pest control company and the frequency of treatments, after the two extreme weather events this summer saw a couple of pest invasions occur.

8/10 Bueno

Adam

Viajó en grupo
Le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
The building is showing it’s age and hasn’t been renovated for a long time, but for the price we found it clean, and in a great location and generally really good for what you pay in the Gold Coast cbd
Se hospedó 2 noches en enero de 2024
Respuesta de Tiki Hotel el 5 feb. 2024
Hi Adam, thank you for leaving a review. We're glad you enjoyed your stay.

4/10 Mediocre

Abdulkarim

Viajó con su familia y niños pequeños
No le gustó: Servicios, estado de la propiedad e instalaciones
The carpet very dirty
Se hospedó 5 noches en enero de 2024
Respuesta de Tiki Hotel el 5 feb. 2024
Hi Abdulkarim, thank you for leaving a review. We're sorry you encountered an issue during your stay - as mentioned at check-in, please let us know immediately if you have any problems as we can immediately investigate and remedy these.

8/10 Bueno

Cheryle

Se hospedó 7 noches en enero de 2024
Respuesta de Tiki Hotel el 5 feb. 2024
Hi Cheryle, thank you for leaving a review!

8/10 Bueno

sandra, Ferntree gully

Le gustó: Limpieza
Se hospedó 1 noche en enero de 2024
Respuesta de Tiki Hotel el 5 feb. 2024
Hi Sandra, thank you for leaving a review!

8/10 Bueno

Asmaa

Se hospedó 4 noches en enero de 2024
Respuesta de Lianny el 3 feb. 2024
Hi, thank you for taking the time to write the review. We are happy to know you had a great stay at the hotel and we look forward to hosting you again in the near future.

2/10 Terrible

Rose

Viajó con su familia
No le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
Only giving it 1 star because 0 stars isn't an option. If you're into being exposed to public health hazards from black mould; horrendous, rude customer service (including being many hundreds of dollars out of pocket having to leave and find alternative accommodation due to mould); being promised a bed (and washing machine) in the photos at the time of booking and then discovering there's not actually a bed (or washing machine) in the room; broken, dirty, used crockery and cutlery, bad smells and broken fixtures, this place is for you
Se hospedó 5 noches en enero de 2024
Respuesta de Tiki Hotel el 5 feb. 2024
Hi Rose, as previously discussed with you, there were no issues noticed by our cleaners or yourself at the time of check-in. Due to the high humidity following the two extreme weather events on 25/12 and 1/1, this particular apartment did develop an issue which was professionally treated on the same day you raised the issue with us, after your early departure. We are confused by your comment about there not being a bed in the apartment, as the Queen bedroom is difficult to miss. Washing machines and Dryers are available in the two x 24-hour shared laundry rooms, as advertised.

6/10 Aceptable

Sunny

Viajó con su familia
Le gustó: Limpieza
Se hospedó 1 noche en diciembre de 2023
Respuesta de Lianny el 12 ene. 2024
Hi, thank you for taking the time to write the review. We look forward to hosting you again.

6/10 Aceptable

Nathan

Le gustó: Limpieza
The property was clean and spacious enough for our needs also in a good location but it needs a fair bit of updating, noisy from the road
Se hospedó 1 noche en enero de 2024
Respuesta de Lianny el 12 ene. 2024
Hi, thank you for taking the time to write the review and your feedback. We are sorry you had to hear the noise from the road but it is out of our control.

6/10 Aceptable

Sharan

Viajó con su familia
No le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
Se hospedó 1 noche en diciembre de 2023
Respuesta de Lianny el 12 ene. 2024
Hi, thank you for taking the time to write the review. We look forward to hosting you again soon.

6/10 Aceptable

Nicci

Le gustó: Limpieza
No le gustó: Estado de la propiedad e instalaciones
Property is run down staff not friendy pool closes at 7 pm
Se hospedó 1 noche en diciembre de 2023
Respuesta de Lianny el 7 ene. 2024
Hi, thank you for taking the time to write the review. We are sorry you had to be a guest to a non friendly staff, could you please tell me what happened? We are following the guidelines from the government and the owner to close the pool at 7pm.

10/10 Excelente

Megan

Se hospedó 1 noche en diciembre de 2023
Respuesta de Lianny el 7 ene. 2024
Hi Megan, thank you for taking the time to write the review. We look forward to hosting you again in the near future.

4/10 Mediocre

Mohammad

No le gustó: Limpieza, estado de la propiedad e instalaciones
Leaking windows, tv not working, old, run down property.
Se hospedó 8 noches en diciembre de 2023
Respuesta de Lianny el 7 ene. 2024
Hi, thank you for giving us feedback, did any of the staff repair the windows while it was raining and repair the tv for you during your stay? We are sorry you had to encounter to those issues during your stay at the hotel.

8/10 Bueno

Meng Guac

Viajó con su familia y niños pequeños
Le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
Close to public transport, dinning, grocery and beach. Good location.
Se hospedó 4 noches en diciembre de 2023
Respuesta de Lianny el 29 dic. 2023
Hi, thank you for taking the time to write the review. We look forward to hosting you again in the near future.

8/10 Bueno

Robert

Viajó con su familia y niños pequeños
Le gustó: Limpieza
Close to Surfers Paradise Centre & beach, nice pool, nice river view, secure parking, good aircon, 2 TVs
Se hospedó 1 noche en diciembre de 2023
Respuesta de Lianny el 29 dic. 2023
Hi, thank you for taking the time to write the review. We look forward to hosting you again in the near future.

8/10 Bueno

Wilman

Viajó con su familia y niños pequeños
Le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
Se hospedó 2 noches en diciembre de 2023
Respuesta de Lianny el 29 dic. 2023
Hi, thank you for taking the time to write the review. We look forward to hosting you again in the near future.

10/10 Excelente

Brett

Viajó con su familia
Le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
Although it is an older building, it is in great condition and the location is fantastic. The staff were helpful and accommodating. The pool area could do with a bit of a spruce up but is still good. I think that 8pm would be a better closing time for the pool, especially in the summer months. Will definitly stay here again.
Se hospedó 5 noches en diciembre de 2023
Respuesta de Lianny el 23 dic. 2023
Hi, thank you for taking the time to write the review. I will pass on your feedback to the management. Have you checked the rooftop area? The view is amazing.

6/10 Aceptable

David

Viajó con su familia
No le gustó: Limpieza
If you are after a good nights sleep don’t bother. The traffic noise is understandable and bearable but the yelling and screaming of young patrons in the early hours of the morning is ridiculous. Blankets were musty and upon remaking a bed, there was dried blood on the mattress protector. When attempting to arrange for return of room bond we were accused of not being who we stated after providing proof, and staff were abrupt and accusing us of calling them liars. I will not be staying here again, maybe you will have better luck.
Se hospedó 2 noches en diciembre de 2023
Respuesta de Lianny el 12 ene. 2024
Hi, thank you for taking the time to write the review. We are sorry you had to encounter to yelling and screaming of young patrons in the early hours of the morning, did any of the staff assist you with the issue? I am sorry i think it must of been a misunderstanding about the accusation. Good luck on finding your next accommodation.

10/10 Excelente

Monalisa

Se hospedó 1 noche en diciembre de 2023
Respuesta de Lianny el 23 dic. 2023
Hi, thank you for taking the time to write the review. We look forward hosting you again in the near future.

8/10 Bueno

Cynthia

Viajó con su familia
great location and nice staff
Se hospedó 2 noches en diciembre de 2023
Respuesta de Lianny el 23 dic. 2023
Hi, thank you for taking the time to write the review, we are pleased to hear you had a good stay at the hotel.

8/10 Bueno

Helen

Se hospedó 1 noche en diciembre de 2023
Respuesta de Lianny el 7 ene. 2024
Hi, thank you for taking the time to write the review, we look forward to hosting you again in the near future.