The Sunstream Haven Palm Beach

Welcome to The Sunstream Haven – Your Elegant Palm Beach Escape
This modern 1-bedroom apartment is bathed in natural light and thoughtfully designed for comfort and relaxation. Perched in a prime Palm Beach location only steps from the sand, the apartment features a private balcony with stunning ocean and hinterland views, and access to a rooftop pool and entertainment area — the perfect setting for a peaceful getaway or romantic retreat.

The Space:
Our beautifully designed apartment includes:
• 1 spacious bedroom
• Open-plan living and dining area filled with natural light
• Fully equipped modern kitchen with high-end appliances
• Stylish bathroom with quality finishes
• Private balcony with ocean and hinterland views
• Access to rooftop pool, sun loungers, and BBQ/entertainment area

Guest Access:
You’ll have full access to:
• The entire apartment
• Rooftop swimming pool and BBQ area
• Secure building access

The Neighbourhood:
Located in the heart of Palm Beach, this apartment is just a short stroll to the beach, vibrant cafés, restaurants, and boutique shops. You’re also close to Gold Coast hotspots like Burleigh Heads, Currumbin, and Coolangatta, with public transport nearby for easy exploring.

20 meters from the beach, The Sunstream Haven places you in one of the Gold Coast’s most sought-after beachside suburbs. Whether you`re relaxing by the rooftop pool, catching a sunrise over the ocean, or dining at local favourites, everything is right at your doorstep.

Please Note: We provide enough amenities and toilet paper for the first three days of your stay only.

IMPORTANT:
An authorisation hold for a $1,000 damage deposit will be placed on your account 3 days before your check-out date. This means you won’t be charged, but the funds will be temporarily unavailable until the hold is released 4 days after check-out, provided there are no damages during your stay
To ensure a safe and positive stay during your time with us, you will be required to sign a rental agreement with the following terms and conditions.

Check in time is 3PM - Checkout time is 11AM (guests can arrange an adjusted check-in/out time prior to arrival)

Quiet hours are from 9PM until 9AM everyday.

Late Check-Out Fee:
Guests must check out by the designated time. For every 30 minutes past check-out time without prior approval, a $100 fee will be charged.

Please be respectful of our neighbors. No music is allowed on the balcony during quiet hours.

Occupants:
You must not exceed the number of guests on the booking. No outside guests are allowed without prior approval. If more guests are found to be staying, there will be an additional charge of $100 per person per night. A penalty of $1,000 may also apply, and you may be asked to leave the property immediately.

BBQ Area: Please clean up after using the BBQ facilities.
*If a BBQ needs extra cleaning, a $75 fee will be taken from your bond payment

Oven: Please ensure the oven is left clean after use.
If the oven requires extra cleaning, an $85 fee will be taken from your bond payment

Pool:
No glass bottles or containers allowed in the pool area. (This included glass bottled alcohol eg. Wine bottles/beer bottles)
No alcoholic drink is permitted within 1 meter of the pool edge, or inside the pool
Children under 14 years must always be supervised by an adult.
After using the pool, please ensure you are completely dry before entering the elevator.
Additionally, diving is not permitted in the pool.

Parking:
Please use only the dedicated parking spot provided in your check-in details. Parking in any other spot will result in your car being towed.
Guests are not allowed to use the visitor parking.

Rubbish:
Do not leave rubbish in the car park. A $100 fee will be charged for garbage removal from this area.
Spare bin bags are provided for your convenience during your stay. Please use them for any extra rubbish in the apartment. If the council bins are full, we kindly ask that you dispose of excess rubbish at an alternative location. Failure to do so may result in a rubbish removal fee of up to $100.

Balcony:
Hanging items like towels or clothing over the balcony railing is not permitted.
Bookers accountability:
The actions of any guest in the property are the responsibility of the person who made the booking. For example, if a secondary guest damages any property or breaks rules resulting in any action being taken, it will be reflected on the deposit that the booker has put down.

Keys:
A loss of keys which results in new keys being cut or fobs needing to be ordered will come at a cost relative to each item.
- Fob replacement $100
- Key re-cut $50
- Garage remote replacement $150
- An additional charge of 1 hour labor will also be added to retrieve the replacements.
Please take good care of the keys, some keys are extremely hard to replace and require a week-long process to re-order and then driving an hour to pick them up.

Key Return:
If the keys are not returned to where they were picked up from, you will be charged accordingly as per our check-out instructions.
eg.
- No photo proof = $50.
- keys locked inside apartment/house resulting in a call out to bring spare keys = $150.

Security Deposit:
A security deposit of $1000 will be held during your stay. This will be held 3 days before checkout. We do not have access to this money it is just a hold in your account. This deposit will be released within 4 days of your checkout date. Never will we deduct any money without prior discussion about any issue or misconduct of this agreement

Pets:
If you do not have a pet registered with us prior to check-in and there is evidence that a pet was present during your stay you will be charged up to $1000. A pet visible in the property during your stay may also result in the termination of the booking with no refund.

Smoking Policy:
Smoking is prohibited on the Premises. (This includes balconies in apartments)
If there is any evidence of smoking in or outside the apartment you will be charged $200

Subletting:
Subletting the property is strictly prohibited.

Inspections:
The Host may inspect the property (On long stays over 20 days) with prior notice, as per state law. If any terms of the agreement are violated, the stay may be terminated immediately.

Damage:
Any damage caused by the Guest will be deducted from the security deposit. A property report is conducted before each guest arrives, and again after guests vacate. These reports will be provided to the guest to show the damage occurred during their stay.

Quiet Enjoyment:
Guests should behave respectfully towards neighbors. Disturbances, such as large gatherings or parties, are grounds for immediate termination of the agreement. There is a strict no-party policy. A full deduction of the security deposit will result from an unwarranted party.

Host’s Liability:
The Host is not responsible for any injuries or damage as a result of misuse of property during the stay.

Travel Insurance
We strongly recommend purchasing travel insurance to cover unexpected events such as illness or changes in plans. Unfortunately, we’re unable to modify or cancel bookings due to sickness or personal circumstances once the cancellation period has passed — which is why travel insurance is the best way to protect your stay and peace of mind.

Use of Premises:
The property can be used for commercial use if requested and accepted prior to arrival.

Illegal Activity:
The property must be used for legal purposes only. Illegal activities will result in immediate termination of the agreement without a refund.

Lost Possessions:
The Host is not responsible for any personal items left behind. Gold Coast Accommodations only holds lost property for 48 hours.

Additionally, guests will be asked to fill out an online check-in form before arriving at the apartment. The check-in form will require the following.
- Photo ID (of occupants over the age of 18)
- A selfie that matches the photo ID

For security and verification purposes, the name on the booking must match the identification of the guests upon check-in. If the registered name does not match the arriving guests, entry to the property will not be permitted.

Unfortunately, alterations within 30 days of the check-in date that result in a reduction in price will not be accepted. Other alterations are not guaranteed and will be subject to the host`s discretion.

Breaking the rules agreed upon can result in immediate eviction with no refund.

Thank you for your cooperation in adhering to these house rules. We hope you enjoy your stay with us! If you have any questions or concerns during your stay, please don`t hesitate to contact us.