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Opiniones sobre Sierra Grand Apartments

3.5 out of 5
Sierra Grand Apartments
22 Surf Parade, Broadbeach, QLD

Opiniones

6,0
Evaluación: 10 - Excelente. 2 de 12 opiniones" "
Evaluación: 8 - Bueno. 4 de 12 opiniones" "
Evaluación: 6 - Aceptable. 1 de 12 opiniones" "
Evaluación: 4 - Mediocre. 2 de 12 opiniones" "
Evaluación: 2 - Terrible. 3 de 12 opiniones" "

6,8/10

Limpieza

9,0/10

Personal y atención

7,6/10

Servicios

6,2/10

Estado de la propiedad e instalaciones

Opiniones

2/10 Terrible

Cliente verificado

Viajó con su familia
No le gustó: Limpieza, estado de la propiedad e instalaciones
did not like the fact that they didnt know we were coming because of expedia and it was not clean. i liked that we were moved to a better room but it was not prperly clen
Se hospedó 4 noches en febrero de 2021

2/10 Terrible

Cliente verificado

Le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
Se hospedó 1 noche en febrero de 2021

6/10 Aceptable

Cliente verificado

Se hospedó 1 noche en febrero de 2021

4/10 Mediocre

Cliente verificado

Viajó con su familia
No le gustó: Estado de la propiedad e instalaciones
Would not recommend. So many better options in the location for same or slightly higher rate .
Se hospedó 1 noche en enero de 2021

8/10 Bueno

Paul

Viajó con su familia
Le gustó: Comodidad de la habitación
Bad communication
The apartment was great and the best location but getting hold of someone to arrange where to get key was horrible was meant to call 72 hours before to arrange where to pick up key from but couldn’t get hold of anyone tried a few times a day left messages on the answering machine and even on the day we were to booking in, still no one would answer my calls. Very frustrating by around 2pm when we were meant to book in we were thinking we had been had. And had lost all our money. With many calls to the apartments and also Hotels.com we finally receive our key. Our apartment was privately owned.
Se hospedó 4 noches en enero de 2021

4/10 Mediocre

Cliente verificado

Viajó con su familia
No le gustó: Estado de la propiedad e instalaciones
pool and gym were excellent The room over looking the Gold Coast highway was noisy and for the price, i would have expected an ocean view. The room it self was ok, two of the four glasses were cracked, there were not enough plates or bowls.
Se hospedó 3 noches en diciembre de 2020

8/10 Bueno

Doug, Central Coast, NSW

Viajó con su familia
We have stayed here many times but the individually owned apartment this time was a bit tired and worn. The carpets were stained and the lounge needs replacing. Little things like having limited cooking utensils, no knives for cutting or regular sized glassware, no bathroom bins, clothes rack or face washers provided all added to the inconvenience. With TVs missing remotes or batteries and no access to anything other than free to air TV meant we relied on our own devices. The unit was very clean but it didn’t feel it. Some of the gym equipment is not working. The location and amenities make it such a great choice for accommodation but some extra maintenance work and attention to the building is definitely needed.
Se hospedó 7 noches en diciembre de 2020

2/10 Terrible

GIANNI

Viajó con su familia
Booked and paid for one night in a three bedroom apartment, drove from Brisbane to the Gold Coast, my oversight but there is no front desk reception, so had to call someone who would then drop off keys for access, however at “check in” is when I was advised there was no apartment available for me!! I still don’t know how this can happen, if there’s nil availability I should not have been able to book and pay for the night, we couldn’t find appropriate accommodation at such notice so had to drive home that same afternoon . Waste of my time, fuel and not a happy young family.
Se hospedó 1 noche en diciembre de 2020

8/10 Bueno

Loz

Viajó por negocios, Viajó con su familia
Le gustó: Servicios
Its in a great location. Free parking. There was no free wifi like advertised. The apartment was spacious, comfy bed though few dirty plates, bottle top and rubbish found under bed , i think could have been a little cleaner. Gym wasnt open due to covid. Pool was limited.people.
Se hospedó 4 noches en junio de 2020
Respuesta de Booktostay el 29 jun. 2020
Hello Lauren. Thank you for taking the time to provide your feedback. We are glad you found the apartment comfy and spacious, but very sorry to hear there were items left under the bed. We will certainly raise this with our cleaning team to deliver a better standard to all guests. Also, as not all our rooms have wifi facilities, none of our rooms are advertised with this. It might be the case that you have our listing confused with another provider. We would certainly not want to advertise any service or feature we could not deliver. We hope your trip was an enjoyable one and hope to see you again in the future. Safe travels.

10/10 Excelente

Cliente verificado

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Used “book to stay” on wotif and found them fantastic to deal with, especially Tim
Se hospedó 3 noches en marzo de 2020
Respuesta de BTS Customer Support Team el 2 abr. 2020
Thank you for taking the time to leave us feedback about your stay. We are very happy to hear our team looked after you, and we would love to have you come and stay again on your next Gold Coast Trip. Safe travels.

10/10 Excelente

Jim, Sunshine Coast

Viajó con su familia
Le gustó: Limpieza, servicios
Ideal for 5-6 people, 3 bedrooms so still had privacy if needed. It was a great location in Broadbeach, 5 mins walk to everything. Very good, efficient service by the Property Managers, we will definitely use this again next time we are in Broadbeach. Highly recommended.
Se hospedó 5 noches en marzo de 2020
Respuesta de BTS Customer Support Team el 2 abr. 2020
Hi Jim. Thank you for taking the time to leave us feedback about your stay. We are very happy to hear you enjoyed the property, and our service. We look forward to seeing you again in the future. Have a wonderful day. Safe travels.

8/10 Bueno

Jillian

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 6 noches en febrero de 2020
Respuesta de Booktostay el 28 feb. 2020
Thank you for taking the time to leave us a review Jillian. We are glad you enjoyed your stay and look forward to seeing you again in the future. Safe travels.