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Opiniones sobre Pelicanstay in Southport Gold Coast

3.5 out of 5
Pelicanstay in Southport Gold Coast
2 Como Crescent, Southport, QLD

Opiniones

6,6
Evaluación: 10 - Excelente. 2 de 12 opiniones" "
Evaluación: 8 - Bueno. 3 de 12 opiniones" "
Evaluación: 6 - Aceptable. 4 de 12 opiniones" "
Evaluación: 4 - Mediocre. 2 de 12 opiniones" "
Evaluación: 2 - Terrible. 1 de 12 opiniones" "

6,4/10

Limpieza

6,2/10

Personal y atención

7,2/10

Servicios

7,0/10

Estado de la propiedad e instalaciones

Opiniones

6/10 Aceptable

CW

Viajó con su familia y niños pequeños
The view is great and the location is great as well.
Se hospedó 3 noches en octubre de 2019
Respuesta de Angel S. el 16 oct. 2019
Thank you for sharing your feedback. It was a pleasure having you here with us. Looking forward to your return!

6/10 Aceptable

Cliente verificado

Se hospedó 7 noches en agosto de 2019
Respuesta de Gretch S. el 15 ago. 2019
I hope you enjoyed your stay with us and we are all grateful to have you as our guests and are looking forward to your next visit. Our team would be honored to have you back here in our property.

6/10 Aceptable

Cliente verificado

Viajó con su pareja
Le gustó: Servicios
No le gustó: Limpieza
Incredible views and location! Can not fault the ammenities although the property needs more attention in regards to cleanliness. Mould in the showers, filthy stained couch, towels stunk of cigarettes, carpets stained and covered in long hairs.
Se hospedó 3 noches en agosto de 2019
Respuesta de Gretch S. el 14 ago. 2019
Many thanks for your feedback. It’s great to hear that you were happy with the property’s location and amenities that we offer. We strive to ensure that all of our guests have an exceptional experience and I am not proud when we fail to delight a guest. However, I am grateful for the opportunity to know about any shortcomings, so that we can learn and do better next time.

4/10 Mediocre

Cliente verificado

Viajó por negocios, Viajó con su familia
No le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
The cleanliness was terrible, maintenance and customer communication was terrible as well. On the up side, the apartment was spacious with a great view.
Se hospedó 2 noches en julio de 2019
Respuesta de Gretch S. el 14 jul. 2019
I regret to learn that your stay was impeded by the issues you have highlighted in your feedback. Please accept my sincere apologies for the inconvenience that we may have caused you. I have noted your observations regarding the cleaning service.

4/10 Mediocre

Cliente verificado

Viajó con su pareja
It was lovely but not happy with receiving phone calls an a knock on the door at 8pm about $105 cleaning fee all very weird an unsettling
Se hospedó 2 noches en mayo de 2019

8/10 Bueno

Cliente verificado

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Se hospedó 2 noches en febrero de 2019

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Se hospedó 2 noches en febrero de 2019

2/10 Terrible

Cliente verificado

Viajó con su familia
Le gustó: Limpieza, estado de la propiedad e instalaciones
No le gustó: Personal y atención
Advertised on Wotif this property was $199. I though that was a good price, so I booked it. A day later, I received an email from the property manager saying there was an extra $105 cleaning fee, making the apartment $304 for the night. Apprently it was written in the "fine print", but I didn't see it and it WAS NOT CLEAR. They wouldn't let me cancel because of it either - said it was written in their terms so I just had to pay. THEN they only accepted cash, and I didn't get a receipt for the $105. It was very dodgy,
Se hospedó 1 noche en enero de 2019

6/10 Aceptable

Cliente verificado

No le gustó: Limpieza
Yes great view
Agreat location for seaworld and food, groceries. Room for improvement in preparation for stay, dishwashing liquid , teatowel. Fabulous view, aircon great and agent great.
Se hospedó 2 noches en enero de 2019
Respuesta de Gretch S el 23 ene. 2019
Many thanks for your feedback. It’s great to hear that you were happy with the property’s location. We will use your feedback so we can improve and ensure that all of our guests are comfortable and well satisfied.

10/10 Excelente

Cliente verificado

Viajó con su familia y niños pequeños
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
I enjoyed the views and the space and pool area. Please be aware this is not attached to Meriton in anyway. Building yes, reception no. Cashrequired for security deposit on arrival. No where to store luggage so be sure to pre organise this if arriving early.
Se hospedó 4 noches en enero de 2019
Respuesta de Gretch S. el 23 ene. 2019
Many thanks for your feedback. It’s great to hear that you were happy with the property’s ammenities. We will use your feedback so we can improve and ensure that all of our guests are comfortable and well satisfied.

8/10 Bueno

Vanessa, Australia

Le gustó: Limpieza, estado de la propiedad e instalaciones, comodidad de la habitación
The accommodation was in a beautiful complex and the children loved the outdoor & indoor pool. The rooms had magnificent views and good facilities. Right next to the tram to take you into Surfers or short walk away from the fantastic parklands area. Would definitely book again
Se hospedó 4 noches en septiembre de 2018
Respuesta de Gretch S. el 26 sept. 2018
Dear Valued Guest, Thank you for sharing your wonderful experience at the Pelican Stay! We are delighted to hear that you have enjoyed your stay with us. We are all grateful to have you as our guests and are looking forward to your next visit. We would be honored to have you back here in our property.

8/10 Bueno

Rebecca, Appin, NSW

Le gustó: Personal y atención, comodidad de la habitación
Stunning views close to everything!
My family stayed here for 4 nights and we thoroughly enjoyed our stay. Unfortunately the internet was not working which meant the kids could not use their devices or watch Foxtel or Netflix. The only other problem was the ensuite shower and sink were blocked so we all had to use the one shower! Otherwise, it was a brilliant place to stay.
Se hospedó 4 noches en enero de 2018
Respuesta de Angel S el 27 ene. 2018
Hi Rebecca, Thank you for taking the time to share your feedback about your stay. We want all our guests to enjoy their time with us and we are really pleased to learn that this was achieved and that you enjoyed the property's location. In regards to the wifi we sent an email and even gave you a call to check on your needs in the apartment but never got a response. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.