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Opiniones sobre Mantra Crown Towers

4.5 out of 5
Mantra Crown Towers
5-19 Palm Avenue, Surfers Paradise, QLD

Opiniones

8,4

Muy bueno

Evaluación: 10 - Excelente. 667 de 1565 opiniones" "
Evaluación: 8 - Bueno. 586 de 1565 opiniones" "
Evaluación: 6 - Aceptable. 182 de 1565 opiniones" "
Evaluación: 4 - Mediocre. 95 de 1565 opiniones" "
Evaluación: 2 - Terrible. 35 de 1565 opiniones" "

7,8/10

Limpieza

8,4/10

Personal y atención

8,4/10

Servicios

7,8/10

Estado de la propiedad e instalaciones

8,4/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

Alicia

Viajó con su pareja
Le gustó: Servicios, estado de la propiedad e instalaciones
The hotel was amazing! Great location, short walk to the beach and restaurants. The apartments were very spacious and had everything we needed. Really recommend this hotel!
Se hospedó 3 noches en abril de 2024

10/10 Excelente

MANABU

Viajó con su familia y niños pequeños
Le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
It was very convenient to travel and shop close to the station. The hotel staff were kind and courteous and I had a good time. Thank you very much。
Se hospedó 5 noches en marzo de 2024
Respuesta de Adi el 1 abr. 2024
Thank you for the feedback !We look forward to welcome you again.

10/10 Excelente

Becky

Viajó con su familia
Le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
We have been coming to this hotel for 18 years, it has never failed us. Always clean and tidy and the amenities are fantastic.
Se hospedó 6 noches en febrero de 2024
Respuesta de Adi el 5 mar. 2024
Dear Beckythank you for the lovely feedback. We love that you are such a long time customer for us.We look forward to welcome you again.

6/10 Aceptable

Savka

Viajó con su pareja
Le gustó: Limpieza
Outside pool good and clean,for kids exselent
Se hospedó 9 noches en enero de 2024
Respuesta de Adi el 26 feb. 2024
Thank you for the feedback

6/10 Aceptable

David Mark

Viajó con su pareja
The apartment needed some updating for the shower as the grout was dirty and mouldy. The base of the shower was the same as wet the door seal Vacuuming was needed under coffee tables and dining table and chairs No information was available for activities at reception for the area they had run out
Se hospedó 6 noches en enero de 2024
Respuesta de Adi el 26 feb. 2024
Dear David,Thank you for the feedback. We apologise for the cleanliness issue, We will most certainly improve on it.Kind regards

6/10 Aceptable

Jean-Marc

Se hospedó 7 noches en enero de 2024
Respuesta de Adi el 28 ene. 2024
Thank you for the feedback

10/10 Excelente

Veronika

Se hospedó 7 noches en enero de 2024
Respuesta de Adi el 15 ene. 2024
Thank you for the feedback!

4/10 Mediocre

Jennette

No le gustó: Limpieza
The rooms we had were in desperate need of renovation - at the very least a coat of paint. The TV in the bedroom didn’t work, the wardrobe sliding doors were stuck, the toilet kept on flushing and flushing, the bedlamp didn't work. The staff were friendly, helpful and professional.
Se hospedó 7 noches en diciembre de 2023
Respuesta de Adi el 28 ene. 2024
Thank you for the feedback. We will continue to improve on our products & services.

6/10 Aceptable

DAVID

Se hospedó 4 noches en diciembre de 2023
Respuesta de Adi el 15 ene. 2024
Thank you for the feedback !

10/10 Excelente

Joanne

Viajó con su pareja
Le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
I think we have found our perfect place, after staying in so many hotels/apartments over the years. The location is wonderful, it’s quiet, and the apartments are very comfortable. It also has great pools. Overall, the Mantra’s architectural design, combined with the art works and human touch creates a very joyful and peaceful atmosphere.
Se hospedó 3 noches en diciembre de 2023
Respuesta de Adi el 18 dic. 2023
Dear Joanne,Thank you for the lovely feedback. Glad to know you enjoyed your stay with us. Once again thank you & we look forward to welcome you back at Mantra Crown Towers Surfers paradise.We wish you & your family a Merry Christmas & a Happy new Year!Kind regardsAditya

8/10 Bueno

Maulik

Le gustó: Limpieza, estado de la propiedad e instalaciones
Se hospedó 3 noches en diciembre de 2023
Respuesta de Adi el 10 dic. 2023
Thank you for the feedback

8/10 Bueno

Donna

Viajó con su familia
Le gustó: Servicios, estado de la propiedad e instalaciones
Excellent pools and facilities.
Se hospedó 2 noches en diciembre de 2023
Respuesta de Adi el 10 dic. 2023
Thank you for the feedback

10/10 Excelente

Eamonn

Viajó por negocios
Le gustó: Limpieza, comodidad de la habitación
Se hospedó 2 noches en noviembre de 2023
Respuesta de Adi el 10 dic. 2023
Thank you for the feedback, we trust you enjoyed your stay with us.

4/10 Mediocre

Jane

No le gustó: Limpieza
Se hospedó 2 noches en noviembre de 2023
Respuesta de Adi el 10 dic. 2023
Thank you for the feedback

8/10 Bueno

Lucienne

Viajó con su familia y niños pequeños
Le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
Had such a lovely stay, the staff were amazing and the pool area was great for kids. Only dislike was the internet offered aaa very weak and we ended uo using a lot of our data for the kids to watch movies or anything of night time
Se hospedó 7 noches en noviembre de 2023
Respuesta de Adi el 10 dic. 2023
Thank you for the feedback, We trust you enjoyed your stay with us

10/10 Excelente

Sofia

Viajó con su pareja, Viajó con su familia y niños pequeños, Viajó con su familia
Le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
The seven day holiday we had was perfect thanks to this property. We will be booking again in the future.
Se hospedó 7 noches en octubre de 2023
Respuesta de Adi el 12 oct. 2023
Dear Sofia,Thank you for the lovely feedback. We are glad to hear that you had a perfect holiday. We look forward to welcome you again.

10/10 Excelente

Denise

Viajó con su familia
Le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
We were able to hire a stroller. The pool area was superb for little ones Staff so helpful and happy greeting you every day. Close to shops Our apartments were very spacious
Se hospedó 5 noches en octubre de 2023
Respuesta de Adi el 12 oct. 2023
Dear Denise,Thank you for the lovely feedback. We trust you had a lovely stay & that our team was able to assist you.We look forward to welcome you again.

8/10 Bueno

Patricia

Se hospedó 3 noches en septiembre de 2023
Respuesta de Adi el 10 dic. 2023
Thank you for the feedback

4/10 Mediocre

Michael

Viajó con su pareja
No le gustó: Limpieza, estado de la propiedad e instalaciones
Old and run down
Se hospedó 4 noches en septiembre de 2023
Respuesta de Adi el 6 oct. 2023
Dear Michael,Thank you for the feedback. Sorry we failed to impress you. Some of our rooms certainly do need some upgrades, We will be working with the owners to lift the standards. Kind regards

8/10 Bueno

Georgina

Viajó con su familia
Le gustó: Limpieza, servicios
We had a great stay here, the appartments are exactly what you need for a family holiday. The hotel decor is dated however none of that is an issue overall. The staff were all great to deal with and very helpful. We had a small electrical issue with the rage hood that could have been very dangerous however staff attended to this promptly. Highly recommend the Thai restaurant at ground level of the building! All 3 pools were fantastic for the kids, cash only at the kiosk so be prepared, has all that you need while travelling for food, coffee and kids pool needs! Overall a great affordable apartment complex for a family holiday.
Se hospedó 8 noches en septiembre de 2023
Respuesta de Adi el 25 sept. 2023
Dear Georgina,Thank you for the lovely feedback. We trust you enjoyed your stay & we look forward to welcome you again at Mantra Crown Towers.

10/10 Excelente

Watary

Viajó con su familia
Le gustó: Limpieza, comodidad de la habitación
Se hospedó 4 noches en agosto de 2023
Respuesta de Lianna el 3 sept. 2023
Thank you Watary for your 5 star review. It is great to hear that you enjoyed your stay with us at Mantra Crown Towers and we look forward to welcoming you back again soon. Kind Regards, LiannaFront Office Supervisor

10/10 Excelente

James

Viajó con su familia
Le gustó: Servicios, estado de la propiedad e instalaciones
Location, facilities, view. Room outdated and utensils were dirty.
Se hospedó 5 noches en agosto de 2023
Respuesta de Adi el 20 ago. 2023
Dear James,Thank you for the review. I apologise that the cleaning team misses on a few utensils. I will brief them & ensure that this is not repeated in the future. Otherwise we trust you had a good stay.

6/10 Aceptable

Victoria

Viajó con su familia
Le gustó: Servicios
Property situated in central spot, easy to get around, pool area lovely, apartments clean and spacious but becoming dated for the price. Not very happy that returned to room to find tradesman working without any consultation to us.
Se hospedó 7 noches en agosto de 2023
Respuesta de Adi el 20 ago. 2023
Dear Victoria,Thank you for the feedback. We trust you enjoyed your stay with us. We agree some of our apartments are now a bit tired. We are working with owners to upgrade them.kind regards

8/10 Bueno

Tina

Viajó con su pareja
Le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
We really enjoyed the room, I would have thought staying for 5 nights that the cleaners would have come even 1 time and cleaned and given fresh towels. I thought hiring towels for the pool is something new to us. Never have we had to do that before. And the doors are hard to open and close been the sort of doors they are. They really need a handle or something on them. I will say the room was clean and they did go out of their way to make sure the bed was soft due to myself suffering back pain. Will for sure return.
Se hospedó 5 noches en agosto de 2023
Respuesta de Adi el 4 sept. 2023
Dear Tina,Thank you for the feedback. We trust you enjoyed your stay with us. We only provide service to rooms that stay 8 nights & more. I am glad the team was able to look after your needs.Kind regards

10/10 Excelente

Lachlan

Le gustó: Limpieza, estado de la propiedad e instalaciones
Se hospedó 4 noches en julio de 2023
Respuesta de Adi el 8 ago. 2023
Thank you for the lovely feedback. We trust you enjoyed your stay.

6/10 Aceptable

Titaha

Se hospedó 3 noches en julio de 2023
Respuesta de Adi el 4 sept. 2023
Thank you for the feedback

10/10 Excelente

Holly

Viajó con su familia
Le gustó: Limpieza, servicios
We loved our stay! The hotel room was a little run down but the cleanliness was great and it was perfect for our family. The service was amazing and the staff were kind and friendly. The only things I would mention for others. *The Wifi is very weak. *There is no Sky or streaming so bring a device that can connect (via cable, Chromecast does not work due to the sign in on the Wifi) to the TV. * Bring your own soap, theirs is gorgeous but locked in place at the sink and in the shower, so if you want to use their big bath you need your own. These are no way deal breakers! We still give the Mantra Crown a 5 star, as it was perfect for us and we had an amazing stay!!
Se hospedó 5 noches en julio de 2023
Respuesta de Adi el 24 jul. 2023
Dear Holly Thank you for the lovely feedback. Glad to know you enjoyed your stay with us & that our team was able to look after you. We apologise for the poor WiFi, it needs an upgrade & we are working towards it. Once again thank you & we look forward to welcoming you again at Mantra Crown Towers.Kind regards

10/10 Excelente

Alycia

Viajó con su familia y niños pequeños, Viajó con su familia
Le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
Very lovely hotel. Very much enjoyed our stay. The thai food at the resturant is also very tasty 😋
Se hospedó 3 noches en julio de 2023
Respuesta de Adi el 18 jul. 2023
Dear Alycia,Thank you for the lovely feedback. The Thai restaurant is my favourite as well.Kind regards

8/10 Bueno

Peter

Viajó con su familia
Le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
Very good property, clean, quiet, modern amenities, great location for everything in Surfers Paradise. Friendly efficient staff, a no hassle stay. Highly recommend!
Se hospedó 5 noches en julio de 2023
Respuesta de Adi el 18 jul. 2023
Dear PeterThank you for the feedback. We trust you enjoyed your stay.

10/10 Excelente

Paul

Le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
Se hospedó 6 noches en junio de 2023
Respuesta de Adi el 18 jul. 2023
Dear Paul,Thank you for the feedback

10/10 Excelente

Debbie

Viajó con su familia y niños pequeños, Viajó con su familia
Le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
Great family property, will be staying again!
Se hospedó 6 noches en junio de 2023
Respuesta de Adi el 28 jun. 2023
Thank you for the feedback. We trust you enjoyed your stay with us.

8/10 Bueno

Cliente verificado

Viajó con su familia
Le gustó: Limpieza, comodidad de la habitación
Nice and central and walkable everywhere
Nice and central. Rooms are large. Water nice and hot in bathroom. Pool extra bonus
Se hospedó 2 noches en junio de 2023
Respuesta de Adi el 28 jun. 2023
Thank you for the feedback. We trust you enjoyed your stay with us.

10/10 Excelente

Naresh

Se hospedó 4 noches en junio de 2023
Respuesta de Adi el 18 jul. 2023
Dear NareshThank you for the feedback.

10/10 Excelente

steven

Viajó con su pareja
Le gustó: Limpieza, servicios
Great location and pool
Se hospedó 22 noches en mayo de 2023
Respuesta de Adi el 28 jun. 2023
Thank you for the feedback. We trust you enjoyed your stay with us.

10/10 Excelente

Adam

Viajó con su familia
Le gustó: Limpieza, comodidad de la habitación
Location perfect
Perfect location with the bus on one side and tram on the other. Surfers Paradise Cavill ave 8 min walk and coles 5 min walk Smokers - no smoking on balconies and no seated smoking area, there is a set of stairs down to the footpath that makes you feel real classy. Thai restaurant on site - beautiful food! Their website doesn’t show take away but they do takeaway!
Se hospedó 5 noches en junio de 2023
Respuesta de Adi el 28 jun. 2023
Thank you for the feedback. We trust you enjoyed your stay with us.

10/10 Excelente

Aimee

Viajó con su familia y niños pequeños
Le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
Nice big rooms, great location, great amenities
Se hospedó 2 noches en junio de 2023
Respuesta de Ashleigh el 15 jun. 2023
Dear Aimee,We very much appreciate your comments regarding your stay at Mantra Crown Towers Surfers Paradise! We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. Thank you for your kind feedback, and we hope to see you again soon for another pleasant and memorable stay.Sincerely,Ashleigh, Front Office Supervisor

10/10 Excelente

Jon

Viajó con su familia y niños pequeños
Le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
Stayed in a two bedroom ocean view room - while the room was a little dated it was HUGE for the price and very clean. Nice view and very easy walk to Cavill without being too close. Kids loved the pool and easy walk to patrolled beach.
Se hospedó 3 noches en junio de 2023
Respuesta de Adi el 6 jun. 2023
Thank you for the feedback, we are glad you enjoyed your stay with us.

10/10 Excelente

Brendan

Viajó con su familia y niños pequeños
Le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
Enjoyed our stay with 2 kids. Unfortunately to cold to use outdoor pool but looked good. Short walk to the beach. 2 bedroom apartment. Ticked all the boxes for us. Good value
Se hospedó 5 noches en mayo de 2023
Respuesta de Adi el 6 jun. 2023
Thank you for the feedback, we are glad you enjoyed your stay with us.

10/10 Excelente

Juan

Le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
Really enjoyed our stay. The kids enjoyed the pool.
Se hospedó 2 noches en mayo de 2023
Respuesta de Adi el 6 jun. 2023
Thank you for the feedback

4/10 Mediocre

Bradley

Viajó con su pareja
Did not enjoy my stay no extra towels available couldn’t ring reception off the phone in the room and had to leave the premises to have breakfast
Se hospedó 3 noches en mayo de 2023
Respuesta de Adi el 1 jun. 2023
Dear Bradley,Thank you for the feedback. We are sorry we could not meet your expectations. We have not had a restaurant from the day we open so we understand how it would be an inconvenience to leave the premises to have breakfast. We sincerely apologise.Kind regards

10/10 Excelente

Kenneth

Viajó con su familia
Le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
Easy check in Great apartment with stunning views north/east and west Good amenities Convenient parking
Se hospedó 3 noches en mayo de 2023
Respuesta de Adi el 30 may. 2023
Dear Kenneth,thank you for the feedback. We trust you enjoyed your stay.

10/10 Excelente

Nadine

Se hospedó 2 noches en mayo de 2023
Respuesta de Adi el 30 may. 2023
Thank you for the feedback

10/10 Excelente

Amanda

Le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
Se hospedó 5 noches en mayo de 2023
Respuesta de Adi el 30 may. 2023
Thank you for the Feedback

2/10 Terrible

Cody

Viajó con su familia
No le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
This accommodation was very expensive for the out dated living. Sheets and towels were changed the only one time we were there for the week.
Se hospedó 8 noches en mayo de 2023
Respuesta de Adi el 23 may. 2023
Dear Cody, sorry we were not able to impress you. I dont think there are many apartment hotels in Australia that will service your rooms daily. Only 5 star hotels provide that facility. However we respect your feedback.

8/10 Bueno

Renee

Viajó con su familia
Le gustó: Limpieza, servicios
Great location if you dont want to be in the middle of the hussle and bussle. Easy walking distance to restaurants and Cavill Ave. Loved the Thai restaurant located on the ground level next to the magnificent outdoor pool/lagoon. Also has a very large outdoor spa along with indoor pool, spa and gymnasium. 1 block from the esplanade/beach. Amazing lobby area with huge high ceiling and a large water feature. The 2 bedroom, 2 bathroom apartment was spacious with kitchenette overlooking surfers paradise and the main bedroom with king bedand balcony overlooking the beach. The 2nd bedroom had 2 singles overlooking the city with amazing views to the mountains. The lounge room balcony overlooked the city. Better maintenance in the apartment needed. Bathroom taps leaked, shower door would not closed, main light in bathroom wouldnt stay on. The Tv had terrible sound, the volume had to be up loud to hear the talking but turned down when music and action scenes played. Kitchen amenitites were ok with tea and coffee sachets provided however not enough sugar and no pepper or salt to cook with. Had to buy these and throw out what we didnt use or leave in the cupboard in the hope someone else would use them. Staff were polite and helpful. Parking is complimentary but finding a park was frustrating as there were more private parks than guest parks but always found one. There must be alot of residence who live at the property. Overall it was clean and safe and a great place for kids.
Se hospedó 6 noches en mayo de 2023
Respuesta de Adi el 23 may. 2023
Dear Reene,thank you for the detailed review. We trust you enjoye dyour stay with us.

10/10 Excelente

Nicole

Le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
The apartment was spotlessly clean, spacious with an amazing view! Couldn’t have asked for better and the price was incredible!
Se hospedó 3 noches en abril de 2023
Respuesta de Adi el 23 may. 2023
Thank you for the feedback

10/10 Excelente

James

Se hospedó 6 noches en abril de 2023
Respuesta de Adi el 23 may. 2023
Thank you for the feedback

8/10 Bueno

Dennis

Viajó con su familia y niños pequeños
Le gustó: Limpieza, servicios
Good facilities, but really an apartment with no frills. Can get a proper hotel for same money. Staff were nice. Property was clean although lots of our room was falling apart. Handles and windows and other furnishings were just tired and old. Great for kids and good location.
Se hospedó 4 noches en abril de 2023
Respuesta de Thiago B. el 18 abr. 2023
Dear Dennis,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

10/10 Excelente

Shauna

Viajó con su familia
Le gustó: Limpieza, comodidad de la habitación
Great for families. Plenty or room.
Se hospedó 5 noches en abril de 2023
Respuesta de Adi el 23 may. 2023
Thank you for the feedback

8/10 Bueno

Afra

Viajó con su familia
Le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
Good sized room and renovated nicely.
Se hospedó 3 noches en abril de 2023
Respuesta de Thiago B. el 6 abr. 2023
Dear AfraThank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,