Great location and pool, but other than that everything just average. we have also requested secure lock to both doors and balcony in our booking form since our young son is a bit challenging and we have no problem in the past to different hotel with this (we visit gold coast annually and the last one was in April 2016). So we were a bit surprised when we arrived there's no deadlock/chain and it was very easy to get out. On our first night, we put our children to sleep at 9 pm and when when I woke up at 1 am and check them out, my son was gone. My heart just drop, we were so panic and we search outside (basement and garden) and after 10 minutes we found him in the dark garden area close to pool area. My son can't swim and not communicative so the only thing that stopping him is a high pool fence. He was just all quiet and shaken up crying in the dark, we don't know how long he's been there. I have to say that was the most terrifying experience in my life. We did raised the issue with the management the next morning and was told that it is fire hazard and they can not do anything. We did not get great sleep there because in the last five nights we were just taking turns to be alert, just in case. Fair to say that this has not been a 'real' holiday where we could truly relax.