Dear Joanne,Thank you for your review. We are pleased to hear that you enjoyed your stay with us. I can confirm that we are currently in the process of freshening up the rooms & hope that this is completed before you return next.We look forward to welcoming you back in the future.Kind RegardsKylie Batt

Dear Chris, We very much appreciate your comments regarding your stay at the BreakFree Cosmopolitan Surfers Paradise. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind Regards Kylie

Hi Craig, Thank you for your review. We are so pleased to hear that you enjoyed your stay & our central location. We hope you had a safe journey home & we look forward to welcoming you back in the near future. Kind Regards Kylie

Dear Jaimin, Thank you for taking the time to tell us about your experience at the BreakFree Cosmopolitan Surfers Paradise. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At BreakFree, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Kind Regards Kylie

Dear Jean, Thank you for taking the time to tell us about your experience at the BreakFree Cosmopolitan Surfers Paradise. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At BreakFree, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Sincerely, Kylie

Good Afternoon, Thank you for your feedback. I am pleased to hear that you enjoyed your stay & our central location. I am sorry to hear of these housekeeping issues. Please rest assured that I will address these with my team to prevent future reoccurrence. We hope you had a lovely journey back home & we look forward to welcoming you back next time. Kind Regards

Hi Alan, Thank you for your lovely review. We are so pleased to hear that you enjoyed your stay. We look forward to welcoming you back in the near future. Kind Regards Kylie

Good Morning, Thank you for your review. We are pleased to hear that you enjoyed your stay & we look forward to welcoming you back in the future. Kind Regards Kylie

Hi Jeremy, Thank you for your lovely review. We are pleased to hear that you enjoyed your stay & we look forward to welcoming you back in the future. Kind Regards Kylie

Hi Robyn, Thank you for your 8/10 rating. We hope that you enjoyed your stay & we look forward to welcoming you back in the near future. Kind Regards

Dear Guest, We are pleased to read that you enjoyed your stay with us. We look forward to welcoming you back in the near future. Regards,

Dear Guest, Thank you for choosing to stay at Breakfree Cosmopolitan Hotel

Dear Guest, Thank you for choosing to stay at Breakfree Cosmopolitan Hotel. We look forward to welcoming you back. Kind Regards,

Good Afternoon Ricky, Thank you for your feedback. We are so pleased to hear that you enjoyed your stay & we look forward to welcoming you back in the future. Kind Regards Kylie

Dear Guest, Thank you for taking the time to share your comments with us. We would like to take this opportunity to remind that we offer rooms as deluxe category not superior deluxe, also we don't sell sea view category rooms, however due to our fortunate location Eastern part of the building has Ocean Views and higher floors may have better views. At the price point, a lot of our guests would agree that they are receiving prime product. We apologise if we have not met your expectations. Kind regards, Timur Mertalioglu General Manager

Good Afternoon, Thank you for your 5 Star Review. We are pleased to hear that you enjoyed your stay & we look forward to welcoming you back in the near future. Kind Regards Kylie

Dear Sarah, Thank you for sharing your feedback. We are pleased to read that you were happy with the room and with our hotel in general. Windows issue is being resolved very soon and we are replacing the windows partially in March and hopefully throughout the year all windows will be replaced. Thank you again for choosing to stay with us and we look forward to welcoming you back in the near future. Kind Regards, Timur Mertalioglu General Manager

Dear Guest, Thank you for your feedback. We will immediately address your concern with our Housekeeping team. Thank you for choosing to stay with us and we look forward to welcoming you back to our hotel in the near future. Kind Regards, Timur Mertalioglu General Manager

Dear Guest, Thank you for sharing your experience with us and appreciate for your honest review. We are pleased to read that you had a great stay and enjoyed all our hotel facilities and we both understand the street noise is sometimes unavoidable, especially on the weekends. We thank you for choosing to stay at Breakfree Cosmopolitan hotel and we look forward to welcoming you back in the near future. Kind Regards, Timur Mertalioglu General Manager

Good Afternoon Stuart, Thank you for your feedback. We are pleased to hear that you enjoyed your stay. I sincerely apologise for the inconvenience. We will look into replacing the couch as soon as possible. We look forward to welcoming you back in the future. Kind Regards Kylie Batt