4/10 Mediocre
Nicole, Robina
Viajó con su familia, Viajó con mascotas, Viajó en grupo
24 jul. 2025
No le gustó: Limpieza
We were really disappointed with our stay, which is such a shame because it was meant to be a special weekend for my 40th birthday. The unit itself is cute and in a great location, but there were several issues that made the experience frustrating.
The stairs are incredibly steep—understandable for an older building, but definitely something to be aware of.
Cleanliness was a major letdown. The lounge room rug was in terrible condition: full of sand, stained, and had an unpleasant smell. It honestly needs to be replaced. We ended up cleaning the place ourselves upon arrival, which was not what we expected.
The lounges also needed a good clean, the main bathroom light wasn’t working (which made things like getting ready and doing makeup very difficult), and the toilet seat was extremely loose. The vacuum cleaner smelled bad when used, the balcony was dirty, bench tops hadn’t been properly wiped down, and there were cigarette butts left on the outdoor table.
To top it all off, we were charged extra for bringing our dog, which felt unreasonable given the state of the place. There was no offer of reimbursement, they asked to come see but we had left already, no second offer to attend just someone will come Monday after we checked out! —just defensive questioning, as though we were at fault.
Overall, very disappointing for what was supposed to be a celebratory weekend.
Nicole
Se hospedó 3 noches en julio de 2025