From having stayed at several different serena locations and seeing the very nice pictures online we thought the serena hotel was a no brainer for our stay on lake kivu. When we arrived we were surprised to find an old looking place that clearly had it’s prime time in the 70’s (green carpeted floors, dark wood everywhere) in short is was not the modern inviting place we had expected.
Besides the look the room was clean and fairly comfortable, but be careful not to close the balcony door behind you when you step out as it has no outside door handle and we locked ourselves out on our own balcony. Awkward.
The pasta I ordered for dinner was more salt than pasta, the eggplant spinach dish was pretty good.
The service is slow, I went to the bar to ask for a towels for the pool and waited 30 minutes just to find out they brought them to my room even though they saw me at the pool, why woul I want them to my room? Same happened with bottles of water.
The pool seems like no one ever uses it, some tiles on the floor of it are broken, the longchairs definitely date back to the 70’s as well and the pool table must have been out of service since then too.
We made the best of our stay but this hotel was definitely a bit of a dissapointment.
