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Opiniones sobre The Colonial Hotel

3 out of 5
The Colonial Hotel
625 Betty Spring Road, Gardner, MA

Opiniones

8,6

Excelente

Evaluación: 10 - Excelente. 428 de 832 opiniones" "
Evaluación: 8 - Bueno. 255 de 832 opiniones" "
Evaluación: 6 - Aceptable. 87 de 832 opiniones" "
Evaluación: 4 - Mediocre. 32 de 832 opiniones" "
Evaluación: 2 - Terrible. 30 de 832 opiniones" "

9,0/10

Limpieza

8,8/10

Personal y atención

8,4/10

Servicios

8,6/10

Estado de la propiedad e instalaciones

8,4/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

Oscar

Le gustó: Servicios, estado de la propiedad e instalaciones
Good place
Se hospedó 6 noches en mayo de 2024
Respuesta de Colonial Hotel el 9 may. 2024
Thank you Oscar for your review. We truly appreciate and value our guests feedback and we hope to see you again soon!

10/10 Excelente

Gila

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Like
Se hospedó 1 noche en febrero de 2024
Respuesta de Rebecca el 4 mar. 2024
Thank you for your feedback Gila, please visit again soon

10/10 Excelente

Keilinerys

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 1 noche en julio de 2023
Respuesta de Brianne el 24 jul. 2023
Thank you so much for your review!We appreciate your feedback and we hope to see you again soon!

10/10 Excelente

Gila

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Very nice comfortable hotel.
Se hospedó 1 noche en marzo de 2023
Respuesta de Rebecca el 3 abr. 2023
Thank you for your feedback Gila, I am happy to hear you enjoyed your stay. Please visit again the next time you are in the Gardner area.

2/10 Terrible

yamilka

Viajó con su familia
No le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Check in was horrible because they did not know how to access the reservation page. After a very long drive we had to stand in the front desk for half an hour. Check out was even worse because the ladies at the front desk were saying we were undercharged. But we paid the full amount at the time of reservation. They were very rude and barely acknowledged us. I was trying to show my payment receipt but they barely looked my way and as they said did not want to deal with “it” as in me. I am a person not an it. This is the first and last time my family and I will be staying here.
Se hospedó 1 noche en febrero de 2023
Respuesta de Rebecca el 10 feb. 2023
Thank you for your feedback Yamilka, we love hearing from our guests and are always looking for ways to improve, I apologize for any inconvenience you faced with your reservation. We were experiencing technical difficulties with the system that connects to our online travel agents. However, this is our problem, and should not have effected your guest experience. I have pulled up your reservation and can see that you were charged correctly and were not charged any additional fees at checkout. I do apologize again for any rude behavior on behalf of the staff. I will speak with the Front Office Manager to ensure this does not happen again. Thank you for bringing these matters to our attention. I can only ask that if you are in the Gardner area again, you consider staying with us, so we can prove to you our dedication to genuine hospitality.

4/10 Mediocre

Cliente verificado

Le gustó: Limpieza, estado de la propiedad e instalaciones
No le gustó: Personal y atención
Se hospedó 1 noche en febrero de 2021
Respuesta de Rebecca el 28 feb. 2021
I am sorry to hear that you were less than happy with your stay. Please consider bringing your concerns to our attention as we are always looking for ways we can improve. I hope that you will give us another chance to prove our genuine concern for hospitality the next time you are in the Gardner area.

8/10 Bueno

Carlos

Le gustó: Limpieza, comodidad de la habitación
Hotel limpio y comodo
Fue una estancia breve.. cumplió con lo que necesitábamos un lugar limpio para llegar a dormir

10/10 Excelente

Josep estevejorge sanjuan

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Nice
Very good

10/10 Excelente

Linda

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Beautiful hotel very clean and kind and helpful staff! Would for sure come back !
Se hospedó 2 noches en mayo de 2024
Respuesta de Colonial Hotel el 11 may. 2024
Thank you Linda for your review. We truly appreciate and value our guests feedback and we hope to see you again soon!

10/10 Excelente

Rebecca, Burlington

Viajó con su pareja
Le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
Very quiet and easy to get to.
Se hospedó 3 noches en mayo de 2024
Respuesta de Colonial Hotel el 11 may. 2024
Thank you Rebecca for your review. We truly appreciate and value our guests feedback and we hope to see you again soon!

8/10 Bueno

Tracy

It was. A nice stay
Se hospedó 2 noches en mayo de 2024
Respuesta de Colonial Hotel el 11 may. 2024
Thank you Tracy for your review. We truly appreciate and value our guests feedback and we hope to see you again soon!

10/10 Excelente

Krystal

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 3 noches en mayo de 2024
Respuesta de Colonial Hotel el 11 may. 2024
Thank you Krystal for your review. We truly appreciate and value our guests feedback and we hope to see you again soon!

10/10 Excelente

Theodore

Viajó en grupo
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
This place was great!
Se hospedó 1 noche en abril de 2024
Respuesta de The Colonial Hotel el 1 may. 2024
Thank you Theodore for your review. We truly appreciate and value our guests feedback and we hope to see you again soon!

10/10 Excelente

MARTI

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 2 noches en abril de 2024
Respuesta de The Colonial Hotel el 1 may. 2024
Good morning Marti,Thank you for your review! We appreciate our guests feedback and we hope to see you again soon!

10/10 Excelente

David

Viajó por negocios
Beautiful grounds, staff very friendly, room was very comfortable and clean.
Se hospedó 1 noche en abril de 2024
Respuesta de The Colonial Hotel el 27 abr. 2024
Good morning David,Thank you so much for your review, we truly appreciate and value our guests feedback.Thank you for choosing to stay with us and we hope to see you again soon!

10/10 Excelente

Dwight

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en abril de 2024
Respuesta de Colonial Hotel el 26 abr. 2024
Thank you for the feedback Dwight. I am happy to hear you enjoyed your stay. Please visit us again in the future.

10/10 Excelente

Robin

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
The building was gorgeous. Staff checked us in with no pro9blem, and the food at the restaurant was top notch. We really enjoyed our stay.
Se hospedó 1 noche en abril de 2024
Respuesta de Colonial Hotel el 24 abr. 2024
Thank you so much Robin for the review. We truly value and appreciate our guests feedback! We hope to see you again soon!

6/10 Aceptable

Kathryn

Viajó con su pareja
Le gustó: Personal y atención, estado de la propiedad e instalaciones
Outlets in the room didn't work and ants in the room. Otherwise clean and staff was great.
Se hospedó 1 noche en abril de 2024
Respuesta de Rebecca el 22 abr. 2024
Thank you for your feedback Kathryn, I am sorry to hear about the issues with your room. I will bring your concerns to the attention of housekeeping management to ensure they are taken care of directly. Thank you again for reaching out. Please visit is again in the future.

10/10 Excelente

Francis

Se hospedó 1 noche en marzo de 2024
Respuesta de Colonial Hotel el 9 may. 2024
Thank you Francis for your review. We truly appreciate and value our guests feedback and we hope to see you again soon!

10/10 Excelente

Jennifer

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
.
Se hospedó 1 noche en abril de 2024
Respuesta de The Colonial Hotel el 15 abr. 2024
Thank you Jennifer for the 5 of 5!We appreciate our guests feedback and glad to hear you had a nice stay!Thank you again and we hope to see you again soon!

10/10 Excelente

Betty

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en abril de 2024
Respuesta de The Colonial Hotel el 14 abr. 2024
Thank you so much for the review. We truly appreciate and value our guests feedback. Thank you again and we hope to see you again soon!

2/10 Terrible

Peter

No le gustó: Limpieza, personal y atención, servicios
Did not get go because of a death and couldn’t get a refund.
Se hospedó 1 noche en abril de 2024
Respuesta de Colonial Hotel el 10 abr. 2024
Thank you for your feedback Peter. I understand your frustration with our cancellation policy, however we do allow cancellation without charge up to 48 hours before your scheduled arrival. Please remember that when you book with Expedia, you pay them directly and so it anyone at our property would not have been able to refund your payment.

10/10 Excelente

Jennifer

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Clean and comfortable
Se hospedó 1 noche en abril de 2024
Respuesta de The Colonial Hotel el 9 abr. 2024
Thank you Jennifer for your review.We truly value and appreciate our guests feedback and we hope to see you again soon!

8/10 Bueno

Julie

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Nice place to stay within 10 minutes from Game On venue. We've stayed here four times so we can be close to Game On for our daughter's volleyball tournaments. Clean, good parking, indoor pool. Only thing we don't like is price of breakfast.
Se hospedó 1 noche en abril de 2024
Respuesta de The Colonial Hotel el 9 abr. 2024
Thank you Julie for the review,We appreciate our guests feedback and will be bringing this up with proper management.Thank you again and we hope to see you again soon!

10/10 Excelente

Gloria

Viajó por negocios
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Customer service and the meals!
Se hospedó 1 noche en abril de 2024
Respuesta de Colonial Hotel el 10 abr. 2024
Thank you for your review! Happy to hear you enjoyed your stay with us.

8/10 Bueno

Amanda

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
It’s a nice room for the night. The pool area was nice as well. I don’t like shower in the room wasn’t easy to get to a medium heat. It was either too cold or too hot. The shower also has a little bit of black mildew in the right front corner.
Se hospedó 1 noche en abril de 2024
Respuesta de The Colonial Hotel el 9 abr. 2024
Thank you Amanda for the review!I'm sorry to hear you had a hard time finding a good temperature in the shower. I will bring that up with proper management as well as the finding of the mildew. We truly value and appreciate our guests feedback so thank you again for that.We hope to see you again soon!

10/10 Excelente

Elena

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
All staff was kind, courteous and well versed in nearby attractions.
Se hospedó 2 noches en marzo de 2024
Respuesta de The Colonial Hotel el 27 mar. 2024
Thank you Elena for the review. We truly value our guests feedback and do our best to be as helpful as possibly during the stay. We hope to see you again soon!

8/10 Bueno

John

Se hospedó 1 noche en marzo de 2024
Respuesta de The Colonial Hotel el 14 abr. 2024
Thank you for the review. We truly value and appreciate our guests feedback and we hope to see you again soon!

10/10 Excelente

Steve

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Place was banging! Worth the $100 upgrade from Motel 6. Got to soak in the hot tub after a few days of snowboarding. Only downside is Expedia made it sound like there's free Continental breakfast when in fact you had to pay for it and it's only on Saturday and Sunday. Still, much nicer than the joints I usually stay in. Would return in the future.
Se hospedó 2 noches en marzo de 2024
Respuesta de Rebecca el 25 mar. 2024
Thank you for your feedback Steve, we love hearing from our guests. I am glad you enjoyed your stay with us and were able to take advantage of some of our amenities. I will be sure to pass your compliments onto the staff. I did confirm that our Expedia booking page says that we have breakfast available, however, when you click on more details it does provide information in pricing. I hope we will see you again the next time you travel to North Central Massachusetts.

4/10 Mediocre

Louis

Le gustó: Limpieza, estado de la propiedad e instalaciones
No le gustó: Personal y atención
Very rude staff at check in. The lady seemed very irritated and was very short with us. We were just arriving and apparently there had been a lot of kids at the pool and it needed to be closed. There were a lot of little ones present in the lobby area but they all seemed well behaved. It just rubbed off on us when we arrived I guess. Maybe the front desk is understaffed.
Se hospedó 1 noche en marzo de 2024
Respuesta de Rebecca el 18 mar. 2024
Thank you for taking the time to provide feedback Louis. We love hearing from our guests and are always looking for ways to improve. I am sorry to hear you arrived on property in what appears to have been a moment of chaos. Our pool was closed to guests not following pool regulations and guidelines that are in place for their safety. This closure was only temporary. Thank you for providing us with the opportunity to address your concerns.

10/10 Excelente

Sandro, Staten Island

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en marzo de 2024
Respuesta de Rebecca el 18 mar. 2024
Thank you for the feedback Sandro. I am happy to hear you enjoyed your stay. Please visit us again in the future.

10/10 Excelente

Michael

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
The pool was sort of small, but nice without a crowd. Hot tub was decent. Sauna was nice. The bar is huge, excellent service. A great place to relax after skiing.
Se hospedó 1 noche en marzo de 2024
Respuesta de Rebecca el 18 mar. 2024
Thank you so much for your feedback Michael, I am so happy to hear you enjoyed your stay with us. I will be sure to pass your compliments onto the staff. Please visit us again the next time you are in the area

10/10 Excelente

Edwin

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 2 noches en febrero de 2024
Respuesta de The Colonial Hotel el 2 mar. 2024
We appreciate your feedback! Thank you and we hope to see you again in the near future.

10/10 Excelente

libby

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Everybody is always very kind and the rooms are clean and comfortable
Se hospedó 1 noche en febrero de 2024
Respuesta de Front Desk el 2 mar. 2024
Thank you Libby for the review. We truly value and appreciate our guests feedback and hopefully we will see you again soon!

8/10 Bueno

Joseph

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 2 noches en febrero de 2024
Respuesta de The Colonial Hotel el 2 mar. 2024
We appreciate your feedback! Thank you and we hope to see you again in the near future.

2/10 Terrible

Uzoma

Se hospedó 1 noche en febrero de 2024
Respuesta de Colonial Hotel el 23 mar. 2024
Thank you for your review, we do appreciate and value our guests feedback. I'm sorry that you felt your stay was 1 out of 5, again, any feedback is appreciated!

10/10 Excelente

Dyana

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
We love staying there when we visit family. My grandkids love the indoor pool. Food is usually very good. Only complaint is the game room. Several of the machines don’t work- take money but don’t work properly.
Se hospedó 1 noche en febrero de 2024
Respuesta de Front Desk el 2 mar. 2024
Thank you Dyana for the review. We truly value and appreciate our guests feedback and hopefully we will see you again soon!

6/10 Aceptable

Michael

Viajó por negocios
Le gustó: Limpieza
This property could be a great one. They are in the process of laying new carpet in the hallways and lobby area. The desk in my room was all scratched up. Pullout couch was in need of a deep clean. Restaurant charged me 10.83 for a sliver of cheesecake which I found to be extremely high, due to the quantity. The chowder was good and the calamari was the same frozen item used in most all chain restaurants tough and chewy. The hot peppers were a good addition, but not enough to hide the texture of the calamari. They call the current menu the winter menu. Which maybe the reason for the low budget food.
Se hospedó 3 noches en febrero de 2024
Respuesta de The Colonial Hotel el 2 mar. 2024
Thank you for the review. I will pass along to proper management about your restaurant experience.

6/10 Aceptable

Stephanie

Viajó con su familia y niños pequeños, Viajó con su familia
Disappointed that they didn’t do breakfast this morning and also no outside drinks..? Also pool looked and smelled like they dumped bleach in it to try and clear it a little as it was kind of dirty looking. And sadly it was supposed to be a king size bed but me and my two kids barely got so I’m pretty sure it wasn’t bigger than a queen
Se hospedó 1 noche en febrero de 2024
Respuesta de The Colonial Hotel el 2 mar. 2024
Thank you for your feedback Stephanie. We love hearing from our guests and are always looking for ways to improve. I am sorry to hear you were less than satisfied with your stay. Customer Satisfaction is a top priority and it is always disheartening to hear when that has not been achieved. I hope you will consider staying with is again the next time you are in the Gardner area, so we can prove our dedication to hospitality.

10/10 Excelente

Iraida

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
I like it and i will come back
Se hospedó 1 noche en febrero de 2024
Respuesta de Front Desk el 2 mar. 2024
Thank you Iraida for the review. We truly value and appreciate our guests feedback and hopefully we will see you again soon!

8/10 Bueno

joseph, wurwick

Viajó por negocios
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Nice place to stay
Se hospedó 2 noches en febrero de 2024
Respuesta de The Colonial Hotel el 18 feb. 2024
Thank you Joseph for the review. We truly value and appreciate our guests feedback and hopefully we will see you again soon!

10/10 Excelente

Sonya

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en febrero de 2024
Respuesta de The Colonial Hotel el 18 feb. 2024
Thank you Sonya for the review. We truly value and appreciate our guests feedback and hopefully we will see you again soon!

6/10 Aceptable

Everard

Le gustó: Limpieza, servicios
No le gustó: Personal y atención, estado de la propiedad e instalaciones
I have stayed multiple times here and it has always been stellar until this stay. The girl at the desk was not personable at all, Just basically ordered me to sign the documents, no smile no casual conversation , nothing. She put me in room 212, the floor squeeked so bad I was sure i was keeping people up downstairs, and the heat in the room was either too hot or none at all. Every other time I stayed i got Mike at the front desk, that man is a rock star, that girl should take some lessons from him!
Se hospedó 2 noches en febrero de 2024
Respuesta de The Colonial Hotel el 18 feb. 2024
Thank you Everard for your review. We value guest feedback and appreciate the time you took to reach out.

10/10 Excelente

Jeanette

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Beautiful property! In town for a volleyball tournament with my daughter. Colonial is convenient location near Game On (13 min) Staff was great! Room was nice, only small issue was the creaking floor in our room. You could feel unevenness when walking on it and I wondered if the creaking could be heard by room under us. Overall great stay!
Se hospedó 1 noche en febrero de 2024
Respuesta de Front Desk el 18 feb. 2024
Thank you for your feedback Jeanette. I am happy to hear you enjoyed your stay. Please visit again the next time you are in the Gardner area.

8/10 Bueno

Pat

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Overnight
The staff was friendly, the bed was very comfortable but the pillows were like cement bags. We had dinner at the restaurant and it was very good (the best on our trip) if we lived in the area we would have dinner there for a meal out.
Se hospedó 1 noche en febrero de 2024
Respuesta de The Colonial Hotel el 18 feb. 2024
Thank you for staying with us. We appreciate your feedback!

8/10 Bueno

Everard

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Outstanding as usual, Mike at the front desk is a rock star
Se hospedó 2 noches en febrero de 2024
Respuesta de Front Desk el 18 feb. 2024
Thank you for your feedback. We hope to see you again in the near future.

6/10 Aceptable

Elizabeth

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
The property was clean however our room was close to the lobby and noises. No fresh coffee or breakfast which was unusual due to the cost of the room.
Se hospedó 1 noche en febrero de 2024
Respuesta de The Colonial Hotel el 18 feb. 2024
Thank you for the review. We truly value and appreciate our guests feedback and hopefully we will see you again soon!

10/10 Excelente

David

Viajó con su familia
Le gustó: Limpieza, estado de la propiedad e instalaciones, comodidad de la habitación
Book It!
Great place!
Se hospedó 1 noche en febrero de 2024
Respuesta de The Colonial Hotel el 18 feb. 2024
We appreciate your feedback! Thank you and we hope to see you again in the near future.

10/10 Excelente

Alice

Viajó con su pareja
Le gustó: Estado de la propiedad e instalaciones
👍
Se hospedó 1 noche en febrero de 2024
Respuesta de The Colonial Hotel el 18 feb. 2024
Thank you for staying with us. We appreciate your feedback!

8/10 Bueno

Brittany

Viajó por negocios
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
I enjoyed my one night stay at the Colonial. Aesthetically, it was beautiful. Inside and out. The restaurant was nice, food was delicious. I was a little disappointed the breakfast didn’t offer non dairy creamer choices for the coffee. I had to skip as I can’t have half and half. The room was nice. The hot water was not working in the morning and I believe they were trying to fix it, so I’m grateful I took a hot shower the night before. Overall my stay was comfortable and I would stay here again.
Se hospedó 1 noche en febrero de 2024
Respuesta de Front Desk el 10 feb. 2024
Thank you for your feedback. We hope to see you again in the near future.