The home was beautiful. It was the perfect setup for our group. Unfortunately we were not made aware that the road leading up to the house, and the driveway itself were dirt (aka MUD in the winter). We are from Florida, and were in a sprinter van. Our first night at the home we got stuck in the driveway. My husband tried multiple times to get out of the driveway with no luck. I called guest services to ask for help, (we had just arrived and had no groceries) and we were told that there was nothing the maintenance crew could do, but they would provide phone numbers of tow truck companies. Thankfully a neighbor, Jamen, was kind enough to pull our van out of the mud. Even though there is a note on the fridge regarding a fine if we parked in the road, we felt that we had no other option. We parked in the cul-de-sac all week and had to trek through the mud to and from the house. Carrying groceries, children, luggage, etc back and forth through literal mud was not the adventure we signed up for. Had we known in advance, we either would have chosen a different location or arranged to be in a 4-wheel drive. The lack of empathy and assistance from the Vacasa office left much to be desired. For all they cared, we could have been stuck in the driveway all week… no one ever followed up with us.